1997 CADILLAC SEVILLE Owners Manual

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Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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Customer Satisfaction Procedure
Address for Writing to Cadillac
Assistance for Text Telephone (TTY) Users
Cadillac Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options 7-11
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BBB Autoline Information
Warranty Infomation
Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications
in Canada
How to Order Service Publications Order
Form for Service Publications

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Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or
Parts
Manager, contact the owner of the dealership or the
General Manager.

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STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help.
contact the Cadillac Customer Assistance Center.
24 hours a day, by calling 1-800-458-8006. In Canada.
contact
GM of Canada Customer Communication
Centre in Oshawa by calling
1 -8OO-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada.
call the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Doninican Republic: 1-800-75 1-4 135
(E;~gllsh 1 or 1 -800-75 1-3 136 (Spanish)
0 in the Bahamas: 1-800-389-0009
11: Bernnlda. Barbados. Antigua and the British
Virgil1 Islands: I-800-534-01 22
0 In all other Caribbean countries: (805) 763-13 15
0 In other overseas locations, call GM International
Product Center
in Canada at (905) 644-41 12.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish
to write
Cadillac, address your inquiry
to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1I.I 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of
GM Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership,
using
the dealer’s facilities, equipment and personnel. That is
why we suggest
you follow Step One first if you have
a concern.
To assist customers who are deaf, hard of hearing, or
speech-impaired and
who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC.
(TTY users in
Canada can dial 1-800-263-3830.)
.I

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Cadiliac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner
with the advantage of' contacting a Cadillac
advisor and. when appropriate, a Cadillac trained dealer
teclmician
wim can provide on-site service. Each technician travels with
a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required
to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 112.24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and
for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available
only in the United States
and Canada.
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Roadside Service provides several Cadillac
Owner Privileges
'"' at "no charge," throughout
your
1997 Cudilbac Wurr-crnh. Period -- 48 Months/
50,000 miles (80 000 km).