1996 LINCOLN CONTINENTAL service

Customer AssistanceIf You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service your
vehicle for you. This chapter tells you how to get
service or maintenance for your vehicle.
Service/Maintenance Concerns
(U.S. or Canada)
Ford recommends taking your vehicle to your selling
dealer who wants to ensure your continued
satisfaction. You may, however, take your vehicle
to any authorized Ford or Lincoln-Mercury dealer.
In most cases, your dealer will be able to resolve
your concern.If you are not satisfied with the service you received
from your dealership's service department, talk to the
service manager at the dealership, or if you still are
not satisfied, talk to the owner or general manager of
the dealership. In most cases, you will have your
concern resolved at this level.
If you are away from home when your vehicle needs
to be serviced, or if you need more help than the
dealer gave you, contact the Ford Customer
Assistance Center to find an authorized dealership
that may be able to help you.
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Ford Motor CompanyLincoln Customer Assistance Center300 Renaissance CenterP.O. Box 43360Detroit, Ml 482431-800.521-4140TDD for the hearing impaired: 1-800-232-5952If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
If you still have a service or product complaint, you
may wish to contact the Dispute Settlement Board
(U.S. only) or the Lincoln Centre (in Canada),
214The Dispute Setdement Board
(U.S. Only)
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program available free
to owners or lessees of qualifying Ford Motor
Company vehicles.
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this process at any time without
notice and without incurring obligations.

What Kind of Cases Does the Board
Review?
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a dealer or
Ford Motor Company.
The Board does not review issues involving: A non-Ford product A non-Ford dealership A vehicle sales transaction A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed Items not covered by your warranty Alleged liability claims Property damage where such damage is significant
when compared to the economic loss alleged under
the warranty dispute Cases currently in litigation Vehicles not used primarily for personal, family, or
household purposes
NOTE: Complaints involving vehicles on which
applicable express written new vehicle warranties
have expired at receipt of your application are not
eligible. Eligibility may differ according to state law.
For example, see the unique brochure for California
purchasers/lessees.

the date of repair and the mileage at the time of
repair the current mileage the name of the dealer who sold you the vehicle
or who serviced your vehicle a brief description of your unresolved complaint a brief summary of actions that were taken with
the dealer and Ford Motor Company the names (if known) of all people you contacted
at the dealership a description of the action you want done to
resolve your concern.
Should your application NOT qualify for review, an
explanation will be mailed to you.
218Reporting Safety Defects
(U.S. Only)
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your
dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or 366-
0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation, 400
Seventh Street, Washington D.C. 20590. You can
also obtain other information about motor vehicle
safety from the Hotline.

Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
If a specific item of concern arises, where a solution
cannot be reached between a vehicle owner, Ford of
Canada, and/or one of its dealers (that all parties can
agree upon), the owner may wish to use the services
offered by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling and
preparing for their arbitration hearings. However,
before you can proceed with CAMVAP you must
follow your manufacturer's dispute resolution
process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
220Consumers wishing to obtain further information
about the program can obtain an information booklet
from your dealer or contact the Provincial
Administrator, Canadian Motor Vehicle Arbitration
Plan, at the address or telephone number shown
below.
0 & P Services
595 Bay Street - Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685

Getting Help Outside the U.S. and
Canada
Before you export your vehicle to a foreign country,
contact the appropriate foreign embassy or consulate
to make sure local regulations do not prevent you
from registering your vehicle. Officials at the
embassy can also help you decide whether you
should import your vehicle to that country.
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an anti-knock
index that is lower than your vehicle needs, contact
a district or owner relations office before you leave
the U.S. or Canada.
Use of leaded fuel in your vehicle without a proper
conversion may damage the effectiveness of your
emissions control system and may cause engine
knocking or serious engine damage. Ford Motor
Company is not responsible for any damage that is
caused by use of improper fuel.You may also have difficulty importing your vehicle
back into the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write to:Ford Motor CompanyExport Operations1555 Fairlane BusinessPark #3Allen Park, MI 481 olU.S.A.Phone: 313-317-4282Fax: 313-390-0804221

1996 Continental Owner Manual Order Form
PUBLICATION
FORM NO.DESCRIPTIONFCS-12169-961996 Continental Service ManualFCS-12106-961996 Powertrain ControVEmission DiagnosisFCS-12139-961996 Car Service Spec. (FWD/RWD)FCS-12172-961996 Continental Electrical &Vacuum Troubleshooting Manual93-VID-OMFord and the American Dream (50) minutes of Historic/Nostalgic Videotape- NOTE: For publications prior to year shown above,write for availability to the address shown below. - Please allow ample time for postal service delivery.
U.S. RESIDENTS
Make checks payable to: HELM, INCORPORATED
MAIL ORDER TO:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
OR ORDER TOLL FREE:
1-800-782-4356
Monday - Friday 8:00 A.M. - 6:00 PM. EST
For Credit Card Holder Orders OnlyCANADIAN RESIDENTS
Make cheques payable to: Ford Motor Company of Canada,
Ltd.
MAIL ORDER TO:
Ford Motor Company of Canada, Ltd.
Service Publications
RO. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4C3
OR ORDER TOLL FREE:
1-800-387-4966
Monday - Friday 8:30 A.M. - 6:00 PM. ESI
For Credit Card Holder Orders Only

Servicing Your ContinentalService Made Easy
Ford has two goals for servicing your vehicle.
1. When we can, we design parts that do not
need to be serviced.
2. We want to make servicing your vehicle as
easy as possible. To help you: We highlight do-it-yourself items in yellow in
the engine compartment so that you can find them
easily. When possible, we design - such as the
headlamp bulbs-- that can be replaced without
tools. We give you a Maintenance Schedule that
makes tracking routine service for your vehicle
easy. The maintenance schedule is located in
the Maintenance Schedule and Record booklet.This chapter tells you about the basic parts that you
need to check and service regularly.
If your vehicle needs professional servicing, your
dealership can provide the parts and service required.
Check your Warranty Information Booklet to find out
which parts and services are covered. Also see the
Customer Assistance chapter of this Owner Guide.
Ford Motor Company recommends that the Owner
Maintenance Checks listed in the Maintenance
Schedule and Record booklet be performed for the
proper operation of your vehicle. In addition to the
conditions listed in the Owner Maintenance Checklist,
be alert for any unusual noise, vibration, or other
indication that your vehicle may need service. If you
do notice something unusual, see that your vehicle is
serviced promptly.
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