1993 CHEVROLET CAVALIER service

Downloaded from www.Manualslib.com manuals search engine Part 8
Here you will find out how to
contact Chevrolet
if you need
assistance
. This part also tells you
how to obtain service publications
and how
to report any safety defects .
Customer Assistance Information
Customer Satisfaction Procedure ..................................... 282
BBB MediatiodArbitration Program .................................. 284
Reporting Safety Defects ........................................... 286
Chevrolet Roadside Assistance Program ............................... 287
Service Publications .............................................. 288
Customer Assistance for the Hearing or Speech Impaired .................. 283

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfacion Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet. Normally, any concern with the sales
transaction or the operation
of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should
be taken:
282
STEP ONE: Discuss your concern with
a member of dealership management.
Complaints can often be quickly
resolved at that level.
If the matter has
already been reviewed with the Sales, Service, or
Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13U. In all other overseas
locations, contact GM International
Export Sales
in Canada by calling
1-416-644-4112.
For prompt assistance, please have the
following information available
to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside
Assistance
Program
To enhance Chevrolet's strong
commitment to customer satisfaction,
Chevrolet is excited to announce the
establishment of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a
1993 Chevrolet/Geo, your
membership
in Roadside Assistance is
free.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems.'"
If your
problem cannot be resolved over the
phone, our advisors have access
to a
nationwide network
of dealer-
recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
*In Canada, please consult your GM dealer
regarding availability
of Roadside
Assistance.
1-800-CHEV USA (1-800-243-8872).
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have
the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure inside your owner information
portfolio for full program details. reached
287 I..

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
4 Service Publicatz'ons
Information on how to obtain Product
Service Publications and Indexes as
described below is applicable only in
the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with
GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
!88
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive repairs which, if done
on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins apply to conditions
affecting a small number
of cars or
trucks. Your Chevrolet dealer or
a
qualified technician may have to
determine
if a specific bulletin applies to
your vehicle.

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
How You Can Get an Index (CONT.)
Cut out the ordering form, fill it out,
and mail it in. We will then
see to it that
an index is mailed to you. There is no
charge for indexes for the 1989-1993
model years.
Toll-F’ree Telephone Number
If you want an additional ordering form
for an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your
name and mailing address. The number
to call is 1-800-551-4123.
190
A Very Important Reminder
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselferl’ Technicians have the equipment, tools, safety instructions,
and know-how
to do a job quickly and
safely.
Chevrolet Service Publications
You can get these by using the order
form.
Chevrolet Division service manuals are
intended for use
by professional,
qualified technicians. Attempting repairs
or service without the appropriate
training, tools, and equipment could
cause injury to you or others and
damage to your vehicle that may cause it
not to operate properly.

Downloaded from www.Manualslib.com manuals search engine 1993 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of pur vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailino it with wur check, money order or credit card information to Helm, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1993 CHEVROLET CAVALIER
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters \
and articles
published for trained dealer service personnel. See Service Publ\
ica-
tions listed previously in this section.
A cumulative index is published quarterly during the current model
year. The indexes list all PSP’s published by Chevrolet in the model year.
PSP Index
Year Form Number Price
1993 PSPI-93 ............................... Free
1992 PSPI-92
............................... Free
1991 PSPI-91
............................... Free
1990 PSPI-90
............................... Free
NOfE: Form Numbers for individual Product Service Publications may
be found
in the PSP Index. Prices are $4.00 for the first PSP and $2.00
for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1991 All PSP’S .................... PSP-91-4 40.00
1990 All PSP’S
.................... PSP-90-4 40.00
For subscription information call Helm, Incorporated. SERVICE MANUALS
Service Manuals
have the diagnosis, repair and overhaul information
on engines, transmission, axle, suspension, brakes, electrical, s\
teer-
ing, body, etc.
Model Form Number Price
1993 Chevrolet Cavalier
............. ST-366-93 $43.00
*Please specify special body or engine types on order form. Wr\
ite
information in the Form Number column.
For example: Turbo,
Convertible.
OWNER’S INFORMATION
Owner publications are written directly for Owners and intended to pro-
vide basic operational information about the vehicle. The Owner’s
Manual includes the Maintenance Schedule for all models.
1993 Chevrolet Cavalier Owner’s Manual
In Portfollo:
Includes h~olio, Owner‘s Manualand Warranty Booklet.
1993 Chevrolet Cavalier In-Portfolio
..... ,10222122 $15.00
Without Portfolio: Includes Owner‘s Manual.
1993 Chevrolet Cavalier Without Portfolio .lo202145 $11.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and
past model Chevrolet
vehicles.
To request an order form, please specify year and model
name
of vehicle.
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130
Detroit,
MI 48207
Credit Card Orders ONLY: 1-800-782-4356
For information and inquiries call: (313) 883-1430
291 ...

Downloaded from www.Manualslib.com manuals search engine I TOTAL MATERIAL NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment should be sent. Order payable to For purchases outside U.S.A. please write to the above address for quotation. add 4% sales tax Helm, Inc. (USA funds only - do not Handling Charge $3.50
send cash.) $6.50
0 Check or Money ~i~hi~~ purchasers ,. I.
,.
Handlina US. Funds)
Canadian Postage/
(ATTENTION) 0 Mastercard GRAND TOTAL
0 VISA
Account
Number: ml
~xpiration m m address is different from your Date molyr: shipping address shown.
(CUSTOMER SIGNATURE)
Check here if your billing
DAYTIME TELEPHONE
NO. CODE
:Prices are subject to change without notice and without incurring Obligation. NOTE: All listed prices are quoted in U.S. funds. Canadian residentsare to make checks payable in U.S. funds
Orders for Individual product service Pubfications cannot be filled without the and are to indude $6.50 for additional postage and handling. Requests for InanUalS print\
ed in French should
L.! ' may be found in the psp Index, Your be directed 10 Canadian General Motors dealerships.
ch additionat psp costs $2.00, PkaS8 allow adOqUat0 time for pOSml SOlVlCe. ., ,. . rl I.
,. .,

Downloaded from www.Manualslib.com manuals search engine Index
Manual Adjust ................ 85
Manual Remote Control ......... 86
Mountain Driving ............... 154
New Vehicle Break-In
Requirements
................. 54
Night Driving .................. 143
Octane Requirements
Odometer
& Speedometer ......... 94
Oil. Engine ................... 205
Pressure Gage ................. 99
Thickness ................... 207
Used Oil ................... -209
When to Add ................ 206
When to Change .............. 208
Oil Warning Light ............... 98
Outside Rearview Mirrors ......... 85
Overheated Engine .............. 174
Overheated Engine Coolant
Warning Gage
............... 97
(see Fuel Requirements)
Quality ..................... 206
Operation of Lights .............. 79
Owner Checks & Services ........ 271
Owner’s Manual. How to Use ....... 6
Eint Spotting. Chemical ......... 245
Park. Shifting Into ........... .60. 67
Parking
On Hills
................ .60. 155
Over Things That Burn ......... 70
Torque Lock ............ .157. 251
With the Engine
Running
............. .60. 68. 71
Parking Brake .................. 66
Passenger Belts (see Safety Belts)
Passing ................... .77. 140
Polishing and Waxing
Power Door Locks
............... 50
Power Windows ................. 72
Power Window Lock-out
Switch
..................... 72
Pregnancy. Use of Safety Belts
During
...................... 27
Problems on the Road ........... 163
Publications (see Service Publications)
(see Appearance Care)
Power Steering Fluid .... .219. 251. 252
Radiator Overheating
(see
Overheated Engine)
Radiator Pressure Cap ........... 219
Radio (see Audio Systems)
Reading Light .................. 82
Rear Safety Belt Comfort Guides .... 30
Rear Seat. Split Fold-Down ........ 15
Rearview Mirrors ............... 85
Rear Window Defogger .......... 109
Reclining Seatbacks .............. 12
Replacement Bulbs ............. 253
Replacement Fuses ............ -248
Replacement Parts .............. 256
Replacing Safety Belts ............ 45
Replacing Tires ................ 232
Replacing Wheels .............. 234
Reporting Safety Defects ......... 286
Restraints. Child ............... -35
Road Signs .................... 124
Color ...................... 124
Shape ...................... 125
Symbols .................... 126
Traffic Lights ................ 126
Your Own Signals ............. 127
Roads. Hill and Mountain ........ 154
Replacement. Windshield Wiper ... 227