2023 TOYOTA PRIUS PRIME service indicator

651-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
Microphone
“SOS” button
LED light indicators
Subscribers have the following
Safety Connect services avail-
able:
 Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P.67)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P.67)
Emergency Assistance Button
(“SOS”)
Connects drivers to response-cen-
ter support. ( 
P.67)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P.68)
Safety Connect
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.
System components
Services
A
B
C

661-3. Emergency assistance
After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center
is dependent upon the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges vary by subscripti
on term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska, Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer support in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
Subscription
Safety Connect LED light
Indicators

671-3. Emergency assistance
1
For safety and security
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
Safety Connect services

1252-2. Charging
2
Plug-in hybrid system
time*
*
: For details regarding setting clock, refer to “MULTIMEDIA OWNER’S
MANUAL”.
●The calendar is set to the correct
date ( P.166)
●Check that the power switch is
turned off
●After registering the charging
schedule, connect the AC
charging connector
The charging start time is deter-
mined based on the charging
schedule at the time that the AC
charging connector was connected.
●Connect the AC charging connec-
tor before the start time
When the charging mode is set to
“Start” or “Start at set time”, if you
connect the AC charging connector
after the set start time, the next
charging schedule will be refer-
enced.
When the charging mode is set to
“Start-Stop” or “Start and stop at set
times”, if you connect the AC
charging connector after the start
time, charging will start immediately
and charging will be performed until
the stop time.
●After connecting the AC charging
connector, check that the
charging indicator of the charging
port flashes ( P.96)
●Do not use an outlet that has a
power cut off function (including a
charging schedule function)
Use an outlet that constantly sup-
plies electricity. For outlets where
the power is cut off due to a
charging schedule function, etc.,
charging may not be carried out
according to plan if the power is cut
off during the set time.
■When the AC charging connec-
tor remains connected to the
vehicle
●When the charging mode is set to
“Start” or “Start at set time”, even
if multiple consecutive charging
schedules are registered, the next
charge will not be carried out
according to the charging sched-
ule until the AC charging connec-
tor is removed and reconnected
after charging completes. Also,
when the hybrid battery (traction
battery) is fully charged, charging
according to the charging sched-
ule will not be carried out.
●If the charging stop time is
reached before the hybrid battery
(traction battery) is fully charged
and the charging mode is set to
“Start-Stop” or “Start and stop at
set times”, the nearest charging
schedule after the stop time is
updated as the next charging
schedule, and charging is
repeated until the battery is fully
charged.
■Smartphone-linked operation (if
equipped)
After applying to Toyota Apps, it is
possible to use the smartphone
application to change charging
schedule settings.
For details about Toyota Apps, refer
to http://www.toyota.com/
connectedservices in the United
States and
http://www.toyota.ca/connected
in
Canada.
■When charging schedules are
ignored
When the following operations are
performed while the charging
schedule is on standby, charging
schedule is temporarily canceled
and charging is started.
●When turning “My Room Mode”
on ( P.134)
●When turning “Charge Now” on
( P.128, 132)

4987-2. Maintenance
The OBD system determines
that a problem exists some-
where in the emission control
system. Your vehicle may not
pass the I/M test and may need
to be repaired. Contact your
Toyota dealer to service the
vehicle.
When the 12-volt battery is
disconnected or discharged
Readiness codes that are set
during ordinary driving are
erased.
Also, depending on your driv-
ing habits, the readiness
codes may not be completely
set.
 When the fuel tank cap is loose
The malfunction indicator
lamp comes on indicating a
temporary malfunction and
your vehicle may not pass the
I/M test.
The error code in the OBD sys-
tem will not be cleared unless
the vehicle is driven 40 or more
times.
Contact your Toyota dealer to
prepare the vehicle for re-test-
ing.
Emission inspection
and maintenance (I/M)
programs
Some states have vehicle
emission inspection pro-
grams which include OBD
(On Board Diagnostics)
checks. The OBD system
monitors the operation of
the emission control sys-
tem.
If the malfunction indica-
tor lamp comes on
Your vehicle may not
pass the I/M test in the fol-
lowing situations:
When the malfunction
indicator lamp still
remains on after several
driving trips
If your vehicle does not
pass the I/M test

5848-2. Steps to take in an emergency
One of the following may be the
cause of the problem:
The AC charging cable may
be attached to the vehicle.
( P.116)
 The electronic key may not be
functioning properly.
( P.587)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle. ( P.279)
 There may be a malfunction
in the immobilizer system.
( P.70)
 There may be a malfunction
in the shift control system.
*
( P.253)
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
NOTICE
●Do not disassemble or modify
the repair kit. Do not subject
parts such as the air pressure
indicator to impacts. This may
cause a malfunction.
■To avoid damage to the tire
pressure warning valves and
transmitters
When a tire is repaired with liquid
sealants, the tire pressure warn-
ing valve and transmitter may not
operate properly. If a liquid seal-
ant is used, contact your Toyota
dealer or other qualified service
shop as soon as possible. After
use of liquid sealant, make sure to
replace the tire pressure warning
valve and transmitter when repair-
ing or replacing the tire. ( P.518)
If the hybrid system
will not start
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.251)

6089-1. Specifications
If fuel containing MMT is used, your
emission control system may be
adversely affected.
The malfunction indicator lamp on
the instrument cluster may come on.
If this happens, contact your Toyota
dealer for service.
■If your engine knocks
●Consult your Toyota dealer.
●You may occasionally notice light
knocking for a short time while
accelerating or driving uphill. This
is normal and there is no need for
concern.
NOTICE
■Notice on fuel quality
●Do not use improper fuels. If
improper fuels are used, the
engine will be damaged.
●Do not use leaded gasoline.
Leaded gasoline can cause
damage to your vehicle’s three-
way catalytic converters caus-
ing the emission control system
to malfunction.
●Do not use gasohol other than
the type previously stated.
Other gasohol may cause fuel
system damage or vehicle per-
formance problems.
●Using unleaded gasoline with
an octane number or rating
lower than the level previously
stated will cause persistent
heavy knocking.
At worst, this will lead to engine
damage.
■Fuel-related poor driveability
If poor driveability (poor hot start-
ing, vaporization, engine knock-
ing, etc.) is encountered after
using a different type of fuel, dis-
continue the use of that type of
fuel.
■When refueling with gasohol
Take care not to spill gasohol. It
can damage your vehicle’s paint.
■Notice about fuel
 P.86