
SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution Symptom
The system does not understand what I am
saying.– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might be speaking too soon.
• Wait for the voice prompt before you speak.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might not be saying the name exactly as it appears on your device.
• Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the files on your device or use the touchscreen to select and play the track.
557
SYNC™ 3

Possible Cause and Resolution Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
The system does not recognize my device. – Device limitation.
• Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
560
SYNC™ 3

Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change the engine oil and filter.2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 401).
585
Scheduled Maintenance

ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than other
types of vehicles.
WARNING: Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.
WARNING: In a rollover crash, an
unbelted person is significantly more likely
to die than a person wearing a seatbelt.
WARNING: Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel drive
vehicle may accelerate better than a
two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive at
a safe speed.
Utility vehicles and trucks handle differently
than passenger cars in the various driving
conditions that are encountered on streets,
highways and off-road. Utility vehicles and
trucks are not designed for cornering at
speeds as high as passenger cars any more
than low-slung sports cars are designed to
perform satisfactorily under off-road
conditions.
RADIO FREQUENCY CERTIFICATION
LABELS
BLIND SPOT INFORMATION SYSTEM
SENSORS
Argentina
E363578E363578
Belarus
E253816E253816
591
Customer Information

3
360 Degree Camera...................................300
9
911 Assist...........................................................66
A
A/CSee: Climate Control..........................................165
About This Manual...........................................11
ABS
See: Brakes...........................................................271
ABS driving hintsSee: Hints on Driving With Anti-Lock
Brakes...............................................................272
Accessories....................................................574
Accessories
See: Replacement Parts Recommendation.....14
Active Park Assist.........................................292
Adaptive Cruise Control.............................305
Adaptive Cruise Control –
Troubleshooting..............................................316
Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Lane Centering..................................312Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Stop and Go.......................................313
Adaptive Cruise Control Indicators -
Vehicles With: Intelligent Adaptive Cruise
Control...........................................................313
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Lane Centering.................................307
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Stop and Go......................................307
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Lane Centering.................................305
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Stop and Go......................................306
Adaptive Cruise Control –
Troubleshooting..........................................316
Adaptive Cruise Control – Information
Messages..........................................................316
Adaptive Headlamps.....................................114
Adjusting the Headlamps............................416
Adjusting the Set Speed Tolerance..........316
Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column..........................................................102Adjusting the Steering Wheel - Vehicles
With: Power Adjustable Steering
Column..........................................................102
AFS
See: Adaptive Headlamps.................................114
Airbag Disposal...............................................64
Air Conditioning
See: Climate Control..........................................165
Air FilterSee: Changing the Engine Air Filter..............402
Air Suspension..............................................352
Alarm
See: Anti-Theft Alarm.........................................100
All-Wheel Drive.............................................264
Ambient Lighting............................................117
Anti-Theft Alarm............................................100
Appendices...................................................630
Apps................................................................552
At a Glance.......................................................24
Audible Warnings and Indicators..............135
Audio Control.................................................104
Audio System................................................496
General Information...........................................496
Audio Unit.......................................................497
Auto Air Refresh Hints..................................175
Auto Air Refresh Indicators.........................174
Auto Hold.......................................................275
Autolamps........................................................112
667
Index

Engine Oil Dipstick.......................................401
Engine Specifications - Excluding: Plug-In
Hybrid Electric Vehicle (PHEV)..............460
Engine Specifications - Plug-In Hybrid
Electric Vehicle (PHEV).............................461
Entertainment.................................................521
Environment.....................................................23
EPB
See: Electric Parking Brake..............................272
Essential Towing Checks............................357
Event Data.........................................................19
Export Unique Options...................................16
Exterior Mirrors..............................................122
F
Fastening the Seatbelts................................47
Flat Tire
See: Changing a Road Wheel..........................451
Floor Mats......................................................362
Fog Lamps - Front
See: Front Fog Lamps.........................................113
Front Fog Lamps............................................113
Front Parking Aid.........................................288
Front Passenger Sensing System..............58Front Wiper Blades
See: Changing the Front Wiper Blades - Vehicles
With: Heated Wiper Blades..........................419
See: Changing the Front Wiper Blades - Vehicles
Without: Heated Wiper Blades....................418
Fuel and Refueling.......................................223
Fuel Consumption........................................233
Fuel Filler Funnel Location........................224
Fuel Filter.........................................................418
Fuel Quality....................................................224
Fuel Shutoff...................................................365
Fuses...............................................................382
Fuse Specification Chart............................382
G
Garage Door Opener...................................195
Garage Door Opener Introduction...........195
Garage Door Opener Precautions and
Frequencies.................................................195
Gauges.............................................................128
Gearbox
See: Transmission..............................................259
General Information on Radio
Frequencies..................................................68
General Maintenance Information...........579
Getting Assistance Outside the U.S. and
Canada..........................................................377Getting the Services You Need.................373
Global Opening and Closing......................122
H
Hazard Flashers............................................365
Headlamp Adjusting
See: Adjusting the Headlamps........................416
Headlamp Exit Delay.....................................113
Headrest
See: Head Restraints..........................................177
Head Restraints..............................................177
Heated Exterior Mirrors................................171
Heated Rear Window....................................171
Heated Seats...................................................191
Heated Steering Wheel...............................106
Heating
See: Climate Control..........................................165
High Voltage Battery...................................238General Information...........................................238
Hill Descent Control....................................284
Hill Descent Control Indicator...................285
Hill Start Assist..............................................274
Hints on Controlling the Interior
Climate..........................................................168
Hints on Driving With Anti-Lock
Brakes...........................................................272
670
Index

Motorcraft Parts - Plug-In Hybrid Electric
Vehicle (PHEV)...........................................464
MyKey – Troubleshooting..............................81
MyKey™..............................................................78
Principle of Operation..........................................78
N
Navigation......................................................538
Network Connectivity.................................490
Connecting the Vehicle to a Mobile
Network............................................................490
Network Connectivity –
Troubleshooting..........................................491
Normal Scheduled Maintenance.............583
O
Oil Change Indicator Reset.......................402
Oil Check
See: Engine Oil Check.......................................401
Opening and Closing the Hood...............398
Opening the Doors........................................90
Ordering Additional Owner's
Literature......................................................379
Overhead Console......................................204
Overriding Automatic High Beam
Control..........................................................120Overriding Reverse Braking Assist..........278
Overriding the Set Speed...........................312
P
Parking Aids..................................................286Principle of Operation.......................................286
Passive Anti-Theft System............................99
PA T S
See: Passive Anti-Theft System........................99
Pedestrian Alert System...............................65
Pedestrian Protection....................................65
Perchlorate........................................................14
Personalized Settings..................................140
Personal Safety System™..............................54
Phone as a Key Limitations..........................74
Phone as a Key................................................74
Phone as a Key – Troubleshooting..................76
Phone as a Key – Troubleshooting............76Phone as a Key – Frequently Asked
Questions...........................................................76
Phone..............................................................536
Plug-In Hybrid Vehicle Operation.............219
Post-Crash Alert System.............................370
Post Impact Braking.....................................372
How Does Post Impact Braking Work...........372
Overriding Post Impact Braking......................372
Post Impact Braking Indicators.......................372Post Impact Braking Limitations.....................372
Power Door LocksSee: Locking and Unlocking..............................83
Power Liftgate..................................................94
Power Seats....................................................179
Power Steering Fluid Check.....................409
Power Windows..............................................121
Pre-Collision Assist.......................................337
Programming the Garage Door
Opener..........................................................196
Programming Your Phone.............................74
Protecting the Environment.........................23
Puncture
See: Changing a Road Wheel..........................451
R
Radio Frequency Certification
Labels............................................................591
Blind Spot Information System Sensors........591
Body Control Module........................................600
Cruise Control Module......................................603
Garage Door Opener........................................607
Keys and Remote Controls..............................608
Radio Transceiver Module.................................611
Remote Function Actuator...............................600
SYNC......................................................................615
Telematics Control Unit....................................620
672
Index

Settings...........................................................555
Setting the Adaptive Cruise Control
Gap..................................................................311
Setting the Adaptive Cruise Control
Speed............................................................310
Setting the Cruise Control Speed............303
Setting the Hill Descent Speed................284
Side Airbags.....................................................60
Side Sensing System..................................290
Sitting in the Correct Position....................176
Snow Chains
See: Using Snow Chains..................................445
Soft Closing Door............................................91
Spare Wheel
See: Changing a Road Wheel..........................451
Special Notices................................................15
Special Operating Conditions Scheduled
Maintenance...............................................587
Speed Control
See: Cruise Control............................................303
Speed Sign Recognition.............................335
Stability Control............................................282
Principle of Operation.......................................282
Starting a Gasoline Engine........................206
Starting a Hybrid Electric Vehicle
System...........................................................210
Starting and Stopping the Engine...........205
General Information..........................................205
Steering...........................................................336
Steering Wheel..............................................102
Storage Compartments..............................204
Sunroof
See: Moonroof.....................................................125
Sun Visors.......................................................125
Supplementary Restraints System.............55
Principle of Operation.........................................55
Switching Adaptive Cruise Control On and
Off..................................................................309
Switching Automatic High Beam Control
On and Off.....................................................119
Switching Cruise Control On and
Off..................................................................303
Switching From Adaptive Cruise Control
to Cruise Control.........................................313
Switching Hill Descent Control On and
Off..................................................................284
Switching Intelligent Mode On and
Off...................................................................315
Switching Lane Centering On and
Off...................................................................314
Switching Rear Occupant Alert System On
and Off...........................................................194
Switching Reverse Braking Assist On and
Off..................................................................278
Symbols Glossary.............................................11SYNC™ 3..........................................................507
General Information...........................................507
SYNC™ 3 Troubleshooting..........................557
T
Technical SpecificationsSee: Capacities and Specifications...............460
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)..........................375
Tire Care.........................................................432
Tire Pressure Monitoring System.............447
Tires
See: Wheels and Tires......................................430
Towing a Trailer.............................................354
Towing the Vehicle on Four Wheels.......359
Towing.............................................................354
Traction Control.............................................281
Principle of Operation........................................281
Trailer Sway Control....................................355
Transmission..................................................259
Transporting the Vehicle............................370
U
Under Hood Overview...............................400
Unique Driving Characteristics..................215
USB Port.........................................................505
674
Index