
Note: Do not use razor blades or other
sharp objects to clean or remove decals from
the inside of the heated rear window. The
vehicle warranty does not cover damage
caused to the heated rear window grid lines.
CLEANING THE INTERIOR
WARNING: Do not use cleaning
solvents, bleach or dye on the vehicle's
seatbelts, as these actions may weaken
the belt webbing.
WARNING: On vehicles equipped
with seat-mounted airbags, do not use
chemical solvents or strong detergents.
Such products could contaminate the side
airbag system and affect performance of
the side airbag in a crash.For fabric, carpets, cloth seats and seats
equipped with side airbags:
• Remove dust and loose dirt with a
vacuum cleaner.
• Remove light stains and soil with
Motorcraft Professional Strength Carpet
& Upholstery Cleaner.
• If grease or tar is present on the material,
spot-clean the area first with Motorcraft
Spot and Stain Remover. In Canada, use
Motorcraft Multi-Purpose Cleaner.
• If a ring forms on the fabric after spot
cleaning, clean the entire area
immediately (but do not oversaturate) or
the ring will set.
• Do not use household cleaning products
or glass cleaners, which can stain and
discolor the fabric and affect the flame
retardant abilities of the seat materials.
Mirrors
Do not clean the housing or glass of any
mirror with harsh abrasives, fuel or other
petroleum or ammonia-based cleaning
products.
CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS
WARNING: Do not use chemical
solvents or strong detergents when
cleaning the steering wheel or instrument
panel to avoid contamination of the airbag
system.
Note:Follow the same procedure as
cleaning leather seats for cleaning leather
instrument panels and leather interior trim
surfaces. See Cleaning Leather Seats (page
426).
Clean the instrument panel and cluster lens
with a clean, damp and soft cloth, then use
a clean, dry and soft cloth to dry these areas.
425
Vehicle Care

GENERAL INFORMATION
The recommended tire inflation pressures
are found on the Tire Label which is located
on the B-pillar or the edge of the driver door.
This information can also be found on the
Safety Compliance Certification Label, affixed
to either the door hinge pillar, door-latch
post, or the door edge that meets the
door-latch post; next to the driver’s seating
position.
We strongly recommend maintaining these
tire pressures at all times. Failure to follow
the tire pressure recommendations can
cause uneven treadwear patterns, reduced
fuel economy, and adversely affect the way
your vehicle handles.
Note:Check and set the tire pressure at the
ambient temperature in which you are
intending to drive your vehicle and when the
tires are cold.
Note:Check your tire pressures at least once
per month.
If your vehicle has a spare tire, set the
pressure to the highest value given for your
vehicle and tire size combination.Use only approved wheels and tire sizes,
using other sizes could damage your vehicle.
If you change the diameter of the factory
installed tires, the speedometer may not
display the correct speed. This could effect
the functionality of the All Wheel Drive (AWD)
system, if equipped. Take your vehicle to an
authorized dealer and have the engine
management system reprogrammed.
If you intend to change the size of the factory
installed tires, check the suitability with an
authorized dealer.
Additional information related to the
functionality and maintenance of your tires
can be found in the Wheels and Tire section.
See Tire Care (page 432).
Notice to utility vehicle and truck
owners
WARNING: Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.
WARNING: In a rollover crash, an
unbelted person is significantly more likely
to die than a person wearing a seatbelt.
Utility vehicles and trucks handle differently
than passenger cars in the various driving
conditions that are encountered on streets,
highways and off-road. Utility vehicles and
trucks are not designed for cornering at
speeds as high as passenger cars any more
than low-slung sports cars are designed to
perform satisfactorily under off-road
conditions.
430
Wheels and Tires

Study your owner's manual and any
supplements for specific information about
equipment features, instructions for safe
driving and additional precautions to reduce
the risk of an accident or serious injury.
All-wheel drive system (if equipped)
WARNING: Do not become
overconfident in the ability of all-wheel
drive vehicles. Although an all-wheel drive
vehicle may accelerate better than a
two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive at
a safe speed.A vehicle equipped with all-wheel drive has
the ability to use all four wheels to power
itself. This increases traction which may
enable you to safely drive over terrain and
road conditions that a conventional
two-wheel drive vehicle cannot. Power is
supplied to all four wheels through a transfer
case operation and drive mode selection.
See All-Wheel Drive (page 264). You should
become thoroughly familiar with this
information before you operate your vehicle.
Some limited All Wheel Drive (AWD) traction
may be provided if a temporary spare is
installed on one of the front wheels. If you
are in driving conditions where limited All
Wheel Drive (AWD) traction needed while a
temporary wheel is installed, it is
recommended the temporary spare be
installed on the front axle.
For all-wheel-drive vehicles, a spare tire of
a different size other than the tire provided
should never be used. A dissimilar spare tire
size; other than the spare tire provided or
major dissimilar tire sized between the front
and rear axles could cause the
all-wheel-drive system to stop functioning
and default to rear-wheel drive.
How your vehicle differs from other
vehicles
Sport utility vehicles and trucks can differ
from some other vehicles in a few noticeable
ways. Your vehicle could be:
• Higher - to allow higher load carrying
capacity and to allow it to travel over
rough terrain without getting hung up or
damaging underbody components.
• Shorter - to give it the capability to
approach inclines and drive over the
crest of a hill without getting hung up or
damaging underbody components. All
other things held equal, a shorter
wheelbase could make your vehicle
quicker to respond to steering inputs
than a vehicle with a longer wheelbase.
• Narrower - to provide greater
maneuverability in tight spaces,
particularly in off-road use.
431
Wheels and Tires

conditions. Like any tire, summer tire
performance is affected by tire wear and
environmental conditions. If you must drive
in those conditions, we recommend using
Mud and Snow (M+S, M/S), All-season or
Snow tires.
Always store your summer tires indoors at
temperatures above 19°F (-7°C). The rubber
compounds used in these tires lose flexibility
and may develop surface cracks in the tread
area at temperatures below 19°F (-7°C). If the
tires have been subjected to 19°F (-7°C) or
less, warm them in a heated space to at least
41°F (5°C) for at least 24 hours before
installing them on a vehicle, or moving the
vehicle with the tires installed, or checking
tire inflation. Do not place tires near heaters
or heating devices used to warm the room
where the tires are stored. Do not apply heat
or blow heated air directly on the tires.
Always inspect the tires after storage periods
and before use.USING SNOW CHAINS
WARNING: Do not exceed 30 mph
(50 km/h). Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING: Do not use snow chains
on snow-free roads.
WARNING: Only fit snow chains to
specified tires.
WARNING: If your vehicle is fitted
with wheel trims, remove them before
fitting snow chains.
WARNING: Wheels and tires must
be the same size, load index and speed
rating as those originally fitted on the
vehicle. Use of any other tire or wheel can
affect the safety and performance of your
vehicle. Additionally, the use of
non-recommended tires and wheels can
cause steering, suspension, axle, transfer
case or power transfer unit failure. Follow
the recommended tire inflation pressures
found on the Safety Compliance
Certification label, or the Tire Label on the
B-Pillar or the edge of the driver door.
Failure to follow this instruction could result
in loss of vehicle control, vehicle rollover,
or personal injury or death.
Only use snow chains on rear wheels. Install
snow chains in pairs. Do not use
self-tensioning snow chains.
Only use snow chains on the following
specified tire sizes:
• 255/60R19
• Only install chains that are 10 mm or
less.
• 255/55R20
• Only install chains that are 10 mm or
less.
We recommend you use steel wheels of the
same size and specification if snow chains
are required because chains may chip
aluminum wheels.
Follow these guidelines when using snow
tires and traction devices:
445
Wheels and Tires

When Inflating Your Tires
WARNING: Do not use the tire
pressure displayed in the information
display as a tire pressure gauge. Failure to
follow this instruction could result in
personal injury or death.
When putting air into your tires (such as at a
gas station or in your garage), the tire
pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over
20 mph (32 km/h) for the light to turn off after
you have filled your tires to the
recommended inflation pressure.
How Temperature Affects Your Tire
Pressure
The tire pressure monitoring system monitors
tire pressure in each pneumatic tire. While
driving in a normal manner, a typical
passenger tire inflation pressure may
increase about 2–4 psi (14–28 kPa) from a
cold start situation. If the vehicle is stationary
overnight with the outside temperaturesignificantly lower than the daytime
temperature, the tire pressure may decrease
about 3 psi (21 kPa) for a drop of 30°F (17°C)
in ambient temperature. This lower pressure
value may be detected by the tire pressure
monitoring system as being significantly
lower than the recommended inflation
pressure and activate the system warning
light for low tire pressure. If the low tire
pressure warning light is on, visually check
each tire to verify that no tire is flat. If one or
more tires are flat, repair as necessary.
Check the air pressure in the road tires. If
any tire is under-inflated, carefully drive the
vehicle to the nearest location where air can
be added to the tires. Inflate all the tires to
the recommended inflation pressure.
CHANGING A ROAD WHEEL
If you get a flat tire when driving, do not
apply the brake heavily. Instead, gradually
decrease your speed. Hold the steering
wheel firmly and slowly move to a safe place
on the side of the road.Have a flat serviced by an authorized dealer
in order to prevent damage to the tire
pressure monitoring system sensors. See
Tire Pressure Monitoring System (page 447).
Replace the spare tire with a road tire as
soon as possible. During repairing or
replacing of the flat tire, have the authorized
dealer inspect the tire pressure monitoring
system sensor for damage.
Note:You should only use tire sealants in
roadside emergencies as they may cause
damage to the tire pressure monitoring
system sensor.
Note:The tire pressure monitoring system
indicator light illuminates when the spare
tire is in use. To restore the full function of
the monitoring system, all road wheels
equipped with tire pressure monitoring
sensors must be mounted on the vehicle.Dissimilar Spare Wheel and Tire
Assembly Information
WARNING: Failure to follow these
guidelines could result in an increased risk
of loss of vehicle control, injury or death.
451
Wheels and Tires

Installing an Update
Note:You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note:Installation starts automatically within
a few minutes.
Updating the System Using a Wi-Fi Network
Connection
Switching Automatic System Updates On
E280315
Select the settings option on the
feature bar.
1. Select Automatic Updates.
2. Switch Automatic System Updates on.
The system is now set to check for and
receive system updates when it is connected
to a Wi-Fi network.Note:You can use the system when a
download is in progress.
Note:If the system is disconnected from the
Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Connecting to a Wi-Fi Network
See Vehicle Wi-Fi Hotspot (page 494).
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local
website.
USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you to
keep your hands on the steering wheel and
focus on what is in front of you.
E142599
Press the voice control button on
the steering wheel and wait for the
voice prompt.
Note:Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note:Turn the volume control when a voice
prompt plays to adjust the volume.
Note:Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are designed
to help you from any screen:
•List of Commands
•Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
our website.
509
SYNC™ 3

Switching the Heated Exterior Mirrors
On and Off
E266189
Touch the button.
Switching the Heated Windshield On
and Off
Touch the button to clear the
windshield of thin ice and fog. The
heated windshield turns off after a
short period of time.
Switching the Heated Rear Window On
and Off
E184884
Touch the button to clear the rear
window of thin ice and fog.
Switching the Heated Seats On and Off
Touch the button to cycle through
the various heat settings.
Switching the Heated Steering Wheel
On and Off
Touch the button.
Switching Maximum Air Conditioning
On and Off
Touch the button for maximum
cooling.
Recirculated air flows through the instrument
panel air vents, air conditioning turns on and
the blower motor adjusts to the highest
speed.
Switching Maximum Defrost On and
Off
Touch the button for maximum
defrosting.
Air flows through the windshield air vents,
and the blower motor adjusts to the highest
speed.
You can also use this setting to defog and
clear the windshield of a thin covering of ice.Note:To prevent window fogging, you
cannot select recirculated air when
maximum defrost is on.
Note:The heated rear window also turns on
when you select maximum defrost.
Note:Depending on your region, air
conditioning turns on.
Switching Recirculated Air On and Off
Touch the button to switch
between outside air and
recirculated air.
The air currently in the passenger
compartment recirculates. This may reduce
the time needed to cool the interior, when
used with A/C, and reduce unwanted odors
from entering your vehicle.
Note: Recirculated air may turn off, or
prevent you from switching on, in all air flow
modes except MAX A/C to reduce the risk
of fogging. Recirculation may also turn on
and off in various air distribution control
combinations during hot weather to improve
cooling efficiency.
535
SYNC™ 3

you have selected your preferred times
then press Next to return to the Preferred
Charge Times screen. Repeat for
WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Note:Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
8. Your saved location now shows on the
Charge Times screen. Select Done to
return to the main charge settings screen.
Whenever your vehicle is at a saved
charging location, the charge settings
screen displays the location name, and
the charging times are based on your
Charge Time settings for that location
plus the next Departure Time.
Note:A 100% charge by your next Departure
Time is always the priority. When Charge
Times are set, charging outside your
preferred charging time windows could be
necessary in order to finish by your next
Departure Time. A notification appears when
this condition occurs.Note:When a 100% charge cannot be done
by your next departure time, a notification
appears which includes an estimate of the
charge level you will have at your departure
time.
Departure Time Settings
1. Select Charge Preferences on the
Charge Settings screen.
2. Select Departure Time Setup on the Edit
Charge Preferences screen.
3. Two time settings show for each day of
the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen,
set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the
Departure Times schedule screen. Press
Back two times to return to the main
charge settings screen. The next
departure time and cabin temperature
setting display.Note:Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note:Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This is
normal operation
APPS
The system allows you interact with select
mobile apps while keeping your eyes on the
road. Voice commands, your steering wheel
buttons, or a quick tap on your touchscreen
give you advanced control of compatible
mobile apps. You can also stream your
favorite music or podcasts, share your time
of arrival with friends, and keep connected
safely.
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SYNC™ 3