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Charge Times on and off switch. A
Charge time location name. B
Departure Times on and off switch. C
Next departure time and cabin
temperature. DCharge Times On and Off Switch
This switch is visible when your vehicle is at
a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.
Charge Times Location Name
Displays when your vehicle is at a saved
Charge Times location.
Departure Times On and Off Switch
This switch is visible when you have at least
one departure time set. Use this switch to
turn all departure times on and off. Switching
departure times off does not delete your
settings.
Next Departure Times and Cabin
Temperature
Displays the next departure time and
associated cabin temperature setting.
Charge Time Settings
Follow these steps to set a preferred charge
time for a charging location.1. Select Charge Preferences on the
Charge Settings screen.
2. Select Charge Time Setup on the Edit
Charge Preferences screen.
3. Select Add New Location on the Charge
Times screen. You can also edit settings
for previously saved locations from this
screen.
4. Select an address from the Recent
Charge Locations screen.
5. Set Location Name as desired and then
select Continue to Schedule on the
Confirm Location for Charge Times
screen.
6. Select WEEKDAY or WEEKEND on the
Preferred Charge Times screen.
7. On the Select preferred WEEKDAY or
WEEKEND Charge Times screen, use the
circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing and
dragging across the hour buttons. When
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When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 536).2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select
Disable.
4. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note:Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Android Auto off. See Phone
(page 536).
2. Pair your device. See Phone (page 536).3. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find Mobile Apps.
Note:The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note:Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
(page 536).
3. Switch on Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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4. Select the apps option on the feature bar.
5. Select the navigation app that you want
to use on the touchscreen.
Note:When using a navigation app, keep
your device unlocked and the app open.
SiriusXM Traffic and Travel Link (If
Equipped)
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:SiriusXM Traffic and Travel Link may
not be available in all markets.
Note:In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note:A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.Note:Visit www.siriusxm.com/traffic and click
on Coverage map and details for a complete
listing of all traffic areas covered by SiriusXM
Traffic and Travel Link.
Note:Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic and
Travel Link, it can help you locate the best
gas prices, find movie listings, get current
traffic alerts, view the current weather map,
get accurate ski conditions and see scores
to current sports games.
Action and Description Menu Item
Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location
or near any of your favorite places, if programmed. Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your vehicle’s location or on an active
navigation route. Fuel Prices
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Action and Description Menu Item
Touch this button to view nearby movie theaters and their show times, if available. Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area. Weather
Select to see the weather map, which can show storms,
radar information, charts and winds. Map
Select to choose from a listing of weather locations. Area
Touch this button to view scores and schedules from a variety of sports. You can also save up to
10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Sports Info
Touch this button to view ski conditions for a specific area. Ski Conditions
SETTINGS
E280315
Press the button to enter the
settings menu.
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Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
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Possible Cause and Resolution Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
The system does not recognize my device. – Device limitation.
• Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
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Possible Cause and Resolution Symptom
I cannot stream audio from my Bluetooth®
device.– Incompatible device.
• Check the compatibility of your device on our website.
– Device not connected.
• Pair your device. See Phone (page 536).
– Media player not running.
• Start the media player on your device.
The system does not recognize the music on
my device.– Missing or incorrect audio file metadata, for example artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
– Copyright-protected files.
• Use a device that contains files that are not copyright protected.
– Unsupported file format.
• Repair or convert the files to a supported format.
– Device indexing required.
• Re-index your device. See Settings (page 555).
– Device lock screen enabled.
• Unlock your device before connecting it.
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Phone
Possible Cause and Resolution Symptom
During a call, I can hear excessive background
noise.– Incorrect cell phone settings.
• Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
During a call, I can hear the other person but
they cannot hear me.– Cell phone malfunction.
• Switch your cell phone on and off, and vehicle Bluetooth® on and off and try again.
– Cell phone microphone muted.
• Unmute your cell phone microphone.
– Privacy mode is enabled.
• Switch off privacy mode.
During a call, I cannot hear the other person
and they cannot hear me.– System restart required.
• Switch the ignition off and open the door. Close the door and lock the vehicle. Wait
until the touchscreen is off and any illuminated USB ports are not illuminated. Unlock
the vehicle, switch the ignition on and try again.
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Personal Profiles (If Equipped)
Possible Cause and Resolution Symptom
You might not have set up Personal Profiles.
I cannot create a profile.You might have entered an invalid profile.
You might not have selected a memory button when prompted.
You might not have the ignition on or in park (P), or you shifted out of park (P) when creating
a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote control.
I cannot link a remote control.The remote control selected was already associated with another profile and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You might not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active.
Another user changed the settings for the wrong personal profile.
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