Possible Cause and Resolution Symptom
You might not have created a personal profile.
My profile will not recall.Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are using to a profile.
You might not have linked the remote control you are using to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or remote start on a linked remote
control.
You might have deleted the personal profile.
Personal Profiles is turned off. My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not.
The preset positions are the same as the guest or previously active profile.
572
SYNC™ 3
Protect yourself from the rising cost of
vehicle repairs with a Lincoln Protect
Extended Service Plan.
Lincoln Protect Extended Service Plans
- United States Only
Lincoln Protect means peace of mind. It is
the extended service plan backed by Lincoln,
and provides more protection beyond the
New Vehicle Limited Warranty coverage.
When you visit your Lincoln Dealer, insist on
genuine Lincoln Protect extended service
plans.
Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs.Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it’s
probably easier to list what’s not covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical
components.
Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the United States, Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts.Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
576
Lincoln Protect
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Holes and slots in the tail pipe to make sure they are functional and clear of debris.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
581
Scheduled Maintenance
3
360 Degree Camera...................................300
9
911 Assist...........................................................66
A
A/CSee: Climate Control..........................................165
About This Manual...........................................11
ABS
See: Brakes...........................................................271
ABS driving hintsSee: Hints on Driving With Anti-Lock
Brakes...............................................................272
Accessories....................................................574
Accessories
See: Replacement Parts Recommendation.....14
Active Park Assist.........................................292
Adaptive Cruise Control.............................305
Adaptive Cruise Control –
Troubleshooting..............................................316
Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Lane Centering..................................312Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Stop and Go.......................................313
Adaptive Cruise Control Indicators -
Vehicles With: Intelligent Adaptive Cruise
Control...........................................................313
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Lane Centering.................................307
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Stop and Go......................................307
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Lane Centering.................................305
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Stop and Go......................................306
Adaptive Cruise Control –
Troubleshooting..........................................316
Adaptive Cruise Control – Information
Messages..........................................................316
Adaptive Headlamps.....................................114
Adjusting the Headlamps............................416
Adjusting the Set Speed Tolerance..........316
Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column..........................................................102Adjusting the Steering Wheel - Vehicles
With: Power Adjustable Steering
Column..........................................................102
AFS
See: Adaptive Headlamps.................................114
Airbag Disposal...............................................64
Air Conditioning
See: Climate Control..........................................165
Air FilterSee: Changing the Engine Air Filter..............402
Air Suspension..............................................352
Alarm
See: Anti-Theft Alarm.........................................100
All-Wheel Drive.............................................264
Ambient Lighting............................................117
Anti-Theft Alarm............................................100
Appendices...................................................630
Apps................................................................552
At a Glance.......................................................24
Audible Warnings and Indicators..............135
Audio Control.................................................104
Audio System................................................496
General Information...........................................496
Audio Unit.......................................................497
Auto Air Refresh Hints..................................175
Auto Air Refresh Indicators.........................174
Auto Hold.......................................................275
Autolamps........................................................112
667
Index
Automatic Climate Control.........................165
Automatic High Beam Control....................119
Automatic High Beam Control
Indicators......................................................120
Automatic Transmission.............................259
Automatic Transmission Fluid
Check...........................................................408
Auto-Start-Stop - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV).............................215
Autowipers......................................................108
Auxiliary Power Points................................200
AWD
See: All-Wheel Drive..........................................264
B
BatterySee: Changing the 12V Battery - Gasoline....410
See: Changing the 12V Battery - Plug-In Hybrid
Electric Vehicle (PHEV)..................................413
Blind Spot Information System.................326
BLIS
See: Blind Spot Information System..............326
Body Styling Kits...........................................429
Bonnet Lock
See: Opening and Closing the Hood............398
Booster Seats..................................................40
Brake Fluid Check.......................................409Brakes..............................................................271
General Information............................................271
Breaking-In......................................................361
Bulb Specification Chart.............................488
C
Canceling the Set Speed...........................304
Capacities and Specifications...................460
Capacities and Specifications - Excluding:
Plug-In Hybrid Electric Vehicle
(PHEV)..........................................................465
Capacities and Specifications - Plug-In
Hybrid Electric Vehicle (PHEV)...............477
Car Wash
See: Cleaning the Exterior...............................422
Catalytic Converter......................................235
Changing a Bulb...........................................420
Changing a Fuse..........................................395
Changing a Road Wheel.............................451
Changing the 12V Battery - Gasoline.......410
Changing the 12V Battery - Plug-In Hybrid
Electric Vehicle (PHEV)..............................413
Changing the Engine Air Filter.................402
Changing the Front Wiper Blades -
Vehicles With: Heated Wiper
Blades............................................................419Changing the Front Wiper Blades -
Vehicles Without: Heated Wiper
Blades............................................................418
Changing the Rear Wiper Blades..............419
Changing the Vehicle Wi-Fi Hotspot Name
or Password................................................494
Charging a Wireless Device......................202
Charging the High Voltage Battery - Plug-In
Hybrid Electric Vehicle (PHEV)...............238
Checking MyKey System Status.................80
Checking the Interior Air Quality...............173
Checking the Wiper Blades........................418
Child Restraint and Seatbelt
Maintenance.................................................52
Child Restraint Positioning...........................42
Child Safety......................................................27General Information.............................................27
Child Safety Locks..........................................44
Cleaning Leather Seats..............................426
Cleaning Products.........................................421
Cleaning the Engine....................................424
Cleaning the Exterior..................................422
Cleaning the Instrument Panel and
Instrument Cluster Lens...........................425
Cleaning the Interior....................................425
Cleaning the Wheels...................................427
Cleaning the Windows and Wiper
Blades...........................................................424
668
Index
Clearing All MyKeys.......................................80
Climate............................................................533
Climate Control..............................................165
Cold Weather Precautions..........................361
Collision, Damage or Fire Event...............368
Connected Vehicle Data................................21
Connecting the Vehicle to a Mobile
Network.......................................................490
Enabling the Modem Using The Lincoln
Way....................................................................490
Enabling the Modem Using the
Touchscreen...................................................490
What Is the Modem............................................490
Coolant CheckSee: Engine Coolant Check............................404
Crash and Breakdown Information..........372Post Impact Braking...........................................372
Crash Sensors and Airbag Indicator..........63
Creating a MyKey............................................79
Creating a Vehicle Wi-Fi Hotspot.............494
Cross Traffic Alert.........................................330
Cruise Control...............................................303
Cruise Control Indicators...........................304
Cruise Control - Vehicles With: Adaptive
Cruise Control With Lane
Centering......................................................104
Cruise Control - Vehicles With: Cruise
Control..........................................................105Customer Assistance...................................373
Customer Information..................................591
Radio Frequency Certification Labels............591
D
Data Privacy......................................................18
Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps.............................................................113
Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL).................113
Digital Radio..................................................499
Direction Indicators........................................116
Doors and Locks.............................................83
Drive Mode Control.....................................343
Drive Modes.........................................................343
Drive Modes...................................................343Conserve..............................................................343
Deep Conditions.................................................343
Deep Sand...........................................................344
Excite.....................................................................344
Normal...................................................................344
Preserve EV.........................................................344
Pure EV.................................................................344
Slippery.................................................................345
Driver Alert......................................................319
Driver and Passenger Airbags....................56Driver and Passenger Knee Airbags..........61
Driving Aids.....................................................319
Driving Economically....................................361
Driving Hints...................................................361
Driving Through Shallow Water...............362
DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps......113
See: Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL).....................113
E
Electric Parking Brake.................................272
Electric Vehicle Information.......................546
Electromagnetic Compatibility..................630
Emergency Call Limitations..........................67
Emergency Call Requirements...................66
Emergency Call System Data......................22
Emergency Door Release..............................91
Emission Law.................................................234
End User License Agreement...................635
Engine Block Heater....................................213
Engine Coolant Check................................404
Engine Emission Control............................234
Engine Immobilizer
See: Passive Anti-Theft System........................99
Engine Oil Check..........................................401
669
Index
Engine Oil Dipstick.......................................401
Engine Specifications - Excluding: Plug-In
Hybrid Electric Vehicle (PHEV)..............460
Engine Specifications - Plug-In Hybrid
Electric Vehicle (PHEV).............................461
Entertainment.................................................521
Environment.....................................................23
EPB
See: Electric Parking Brake..............................272
Essential Towing Checks............................357
Event Data.........................................................19
Export Unique Options...................................16
Exterior Mirrors..............................................122
F
Fastening the Seatbelts................................47
Flat Tire
See: Changing a Road Wheel..........................451
Floor Mats......................................................362
Fog Lamps - Front
See: Front Fog Lamps.........................................113
Front Fog Lamps............................................113
Front Parking Aid.........................................288
Front Passenger Sensing System..............58Front Wiper Blades
See: Changing the Front Wiper Blades - Vehicles
With: Heated Wiper Blades..........................419
See: Changing the Front Wiper Blades - Vehicles
Without: Heated Wiper Blades....................418
Fuel and Refueling.......................................223
Fuel Consumption........................................233
Fuel Filler Funnel Location........................224
Fuel Filter.........................................................418
Fuel Quality....................................................224
Fuel Shutoff...................................................365
Fuses...............................................................382
Fuse Specification Chart............................382
G
Garage Door Opener...................................195
Garage Door Opener Introduction...........195
Garage Door Opener Precautions and
Frequencies.................................................195
Gauges.............................................................128
Gearbox
See: Transmission..............................................259
General Information on Radio
Frequencies..................................................68
General Maintenance Information...........579
Getting Assistance Outside the U.S. and
Canada..........................................................377Getting the Services You Need.................373
Global Opening and Closing......................122
H
Hazard Flashers............................................365
Headlamp Adjusting
See: Adjusting the Headlamps........................416
Headlamp Exit Delay.....................................113
Headrest
See: Head Restraints..........................................177
Head Restraints..............................................177
Heated Exterior Mirrors................................171
Heated Rear Window....................................171
Heated Seats...................................................191
Heated Steering Wheel...............................106
Heating
See: Climate Control..........................................165
High Voltage Battery...................................238General Information...........................................238
Hill Descent Control....................................284
Hill Descent Control Indicator...................285
Hill Start Assist..............................................274
Hints on Controlling the Interior
Climate..........................................................168
Hints on Driving With Anti-Lock
Brakes...........................................................272
670
Index
Hood LockSee: Opening and Closing the Hood............398
Horn..................................................................106
How Does 911 Assist Work...........................66
How Does Adaptive Cruise Control With
Stop and Go Work.....................................305
How Does Auto Air Refresh Work.............173
How Does Reverse Braking Assist
Work..............................................................277
How Does the Rear Occupant Alert System
Work...............................................................193
Hybrid Vehicle Frequently Asked
Questions.....................................................221
Hybrid Vehicle Operation............................217
I
In California (U.S. Only)................................374
Information Display Control........................106
Information Displays.....................................136
General Information............................................136
Information Messages..................................142
Installing Child Restraints.............................29
Installing the Vehicle Identification
Card..............................................................489
Instrument Cluster.........................................128
Instrument Lighting Dimmer........................112
Instrument Panel.............................................24Interior Air Quality.........................................173
Interior Air Quality – Troubleshooting............175
Refreshing the Interior Air.................................174
Interior Air Quality –
Troubleshooting..........................................175
Interior Air Quality – Information
Messages..........................................................175
Interior Lamps..................................................117
Interior Mirror..................................................124
Introduction........................................................11
J
Jump Starting the Vehicle..........................366
K
Keyless Entry.....................................................91
Keyless Starting............................................205
Keys and Remote Controls..........................68
L
Lane Keeping System.................................320
Liftgate...............................................................94
Lighting Control...............................................111
Lighting..............................................................111
General Information..............................................111
Lincoln Automotive Financial Services......14
Lincoln Protect..............................................576
Load Carriers
See: Roof Racks and Load Carriers...............347
Load Carrying................................................346
Load Limit.......................................................348
Locating the Wireless Accessory
Charger........................................................202
Locking and Unlocking..................................83
Luggage Covers...........................................346
Lug Nuts
See: Changing a Road Wheel..........................451
M
Maintenance..................................................398General Information...........................................398
Memory Function..........................................184
Message Center
See: Information Displays.................................136
MirrorsSee: Windows and Mirrors.................................121
Mobile Communications Equipment..........16
Mobile Device Data.........................................21
Moonroof.........................................................125
Motorcraft Parts - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV)............................462
671
Index