Note:Make sure the button clicksconfirming that you have completelyengaged the coupler. Your vehicle locks tothe charge coupler.
Note:When the handle is properly engaged,the light ring illuminates. This indicates thebeginning of a normal charge cycle.
Note:The vehicle monitors battery healthand may take actions including, but notlimited to, reducing the DC fast charge rateto protect the battery hardware fromdamage, and to maintain battery health.
Information about public charge stationsis available through the in-vehicle screenas well as the FordPass app with pricing,power levels, and real time availability.Rates for charging varies by power level,provider, location, and time of day.
Note:When charging your vehicle at apublic charge station, follow the directionson the charge station.
STOPPING CHARGING
1.Push the coupler unlock button on thelight ring and remove the chargecoupler handle from the vehicle.
2.Close the dust cap for the additionallower connectors.
Note:Do not attempt to remove the chargecoupler before you unlock it. Do not use anykind of tool to try and remove a lockedcharge coupler. Doing so can lead todamage to your vehicle and the chargecoupler.
Note:You cannot unlock the charge couplerhandle unless the vehicle remote is near thevehicle.
Note:You can also unlock the cord throughthe vehicle touchscreen. If the cord still doesnot unlock, please contact roadsideassistance.
Note:You cannot shift your vehicle out ofpark (P) until you remove the charge couplerhandle.
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SETTING THE CHARGING
SCHEDULE AND
PREFERENCES
You can schedule charging totake advantage of lower-costelectricity rates during off-peakhours if you have signed up for a time ofuse pricing plan with your utility provider.You can also set an upper charge limit foryour battery and a departure time andcabin temperature so your vehicle is readyto go when you are.
Scheduled charging can be set up in theon vehicle display or in the FordPass app.
To view your charge settings:
1.
Press the button on thetouchscreen to open the applicationdrawer.
2.Press Charging.
Charge Settings Screen
Charge status and indicator.A
Estimated vehicle driving range.B
Charging time information.C
High voltage battery state ofcharge.D
Departure and comfort.E
Charging locations.F
Charge Status
Shows the present state of chargingsystem.
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ActionCharge Status
The vehicle is unplugged and will startcharging once plugged in.Will charge when plugged in
The vehicle is unplugged at a location withcharging time preferences enabled. Char-ging is scheduled to start at the timedisplayed based on your settings. You mustplug in prior to the start time shown for thevehicle to begin charging at that time.
Will wait for preferred charging time
The vehicle is plugged in at a location withcharging time preferences enabled. Char-ging starts at the time displayed, which isbased on your charge time settings.
Waiting for preferred charging time
The vehicle is plugged in and charging hasbeen stopped through the FordPass app.Charging stopped
The vehicle is plugged in and charging.Charging
The vehicle is plugged into a DC FastCharge station and charging.Fast charging
The vehicle finished charging to the maxcharge limit setting.Charged
The vehicle is plugged in and charging the12V battery.Charging 12V battery
The vehicle is plugged in and the climatecontrol system is operating according tothe departure and comfort settings.
Conditioning the cabin
The vehicle is plugged in and conditioningthe high voltage battery.Conditioning the battery
The vehicle is plugged in and there is a faultwithin the vehicle charging system. Unplugand plug back in. If the fault is still present,contact your authorized EV certified dealer.
Vehicle charging fault
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ActionCharge Status
The vehicle is plugged in and a fault hasbeen detected with the charge station orcharging cord. Check the charging cord andthe charging station or electrical supply.
Charge station fault
A charging coupler has been plugged intothe vehicle but there is no connection witha charging power source.
Charge station not detected
The vehicle is plugged in and charging hasbeen paused at the charge station.Charge station paused
Charge Status Indicator
Displays when your vehicle is plugged in.
Not charging due to a fault.
Not currently charging.
Charging.
Waiting to charge based oncharge time settings.
Charging Time Information
When charging, the start and estimatedend time displays. When fast charging, theend time is replaced with the estimatedtime at 80% charge until the chargereaches 80%, then the estimated time at100% charge is displayed.
When your vehicle is at a saved charginglocation and not plugged in, the start andend times display based on knowncharging infrastructure.
Note:Charging time information isestimated. Certain conditions could resultin longer charging times. See ChargingYour Vehicle (page 168).
High Voltage Battery State of Charge
Displays the remaining charge percentagewith 100% representing the total amountof energy you can get from an externalcharge.
Estimated Vehicle Driving Range
Displays the estimated distance the vehiclecan travel with the present high voltagebattery charge level. See Vehicle RangeDisplay (page 127).
Charging Locations
Press the edit button to setpreferred charge times for aspecific charging location.
Your vehicle prioritizes charging based onyour preferred time settings. You can settwo preferred charging time windows forweekdays and two for weekends. Thisfeature allows you to take advantage ofelectric utility rate plans that offer lowerpricing during certain times of day. Contactyour utility company to see what plans areavailable.
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Note:Your vehicle will charge during yourpreferred time windows. Charging outsidethese windows only occurs when additionalcharging time is needed to reach themaximum charge level set for this locationby your next departure time. In this case, thevehicle will typically begin charging rightaway after plugging in.
Note:You can also access this featureusing the FordPass app.
Departure and Comfort
Press the edit button fordeparture and comfort settings.
Setting departure times allows you tocontrol charging schedules and warm orcool your cabin and the high voltagebattery when your vehicle is plugged in, soyour vehicle is ready to drive when you are.By setting a departure time, your vehiclecan use your charge time settings tominimize your electricity costs but stillprioritize finishing charging before yourscheduled departure. The calendar viewallows you to program two departure timesper day for each day of the week.
Note:By using energy from your chargingsource while plugged in, batterytemperature can be managed for bestdriving performance and less energy will beneeded for heating or cooling of the cabinat the start of your drive. This helpsmaximize your driving range.
Note:You can also access this featureusing the FordPass app.
Additional information and settings aredisplayed on the charge settings screenonce charging locations and departure andcomfort have been set up.
Charging location name.A
Next departure time.B
Cabin comfort level.C
Charging Location Name
Displays when your vehicle is at a savedcharging location.
Next Departure Time and CabinComfort Level
Displays the next departure time andassociated cabin comfort setting.
On/Off Switch for Charging Locations
This switch is visible when your vehicle isat a saved charging location. Use thisswitch to turn your settings off and on forthis location only. Switching off for thislocation does not delete your settings,however, you must switch back on tore-enable them.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare —except for vehicles supplied with a tireinflation kit.
•12 V battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•In the event your vehicle's high-voltagebattery does not have enough powerto move, you can choose where youwould like your vehicle towed (withina 35 mi (56 km) radius):
•EV Certified Ford or Lincoln Dealer.
•Nearest public charger.
•Your home residence.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
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PREPARING YOUR VEHICLE
FOR STORAGE
If you plan on storing your vehicle for 30days or more, read the followingmaintenance recommendations to makesure your vehicle stays in good operatingcondition.
We engineer and test all vehicles and theircomponents for reliable, regular driving.Under various conditions, long-termstorage may lead to degradedperformance or failure unless you usespecific precautions to preserve vehiclecomponents.
General
•Store all vehicles in a dry, ventilatedplace.
•Protect from sunlight, if possible.
•If vehicles are stored outside, theyrequire regular maintenance to protectagainst rust and damage.
Body
•Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud fromexterior surfaces, rear-wheel housingand the underside of front fenders.
•Periodically wash your vehicle if it isstored in exposed locations.
•Touch-up exposed or primed metal toprevent rust.
•Cover chrome and stainless steel partswith a thick coat of auto wax to preventdiscoloration. Re-wax as necessarywhen you wash your vehicle.
•Lubricate all hood, door and luggagecompartment hinges and latches witha light grade oil.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil andsolvents.
Cooling system
•Protect against freezing temperatures.
•When removing your vehicle fromstorage, check coolant fluid level.Confirm that there are no coolingsystem leaks and that fluid is at therecommended level.
Battery Systems
We recommend the following actions foryour vehicle:
•When storing your vehicle for greaterthan 30 days the state of chargeshould be approximately 50%.Additionally, we recommenddisconnecting the 12v battery whichwill reduce system loads on the HVbattery.
Note:Make sure the vehicle has beenswitched off and doors closed for at leastfive minutes before disconnecting the 12 voltbattery.
Brakes
•Make sure the brakes and parking brakerelease fully.
Tires
•Maintain recommended air pressure.
Miscellaneous
•Make sure all linkages, cables, leversand pins under your vehicle are coveredwith grease to prevent rust.
•Move vehicles at least 25 ft (7.5 m)every 15 days to lubricate working partsand prevent corrosion.
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