ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare —except for vehicles supplied with a tireinflation kit.
•12 V battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•In the event your vehicle's high-voltagebattery does not have enough powerto move, you can choose where youwould like your vehicle towed (withina 35 mi (56 km) radius):
•EV Certified Ford or Lincoln Dealer.
•Nearest public charger.
•Your home residence.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
306
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMCrash and Breakdown Information
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60%provides improved freeze pointprotection.
•Coolant concentrations above 60%decrease the overheat protectioncharacteristics of the coolant and maycause damage to the electric motor.
If you drive in extremely hot climates:
•You can decrease the coolantconcentration to 40%.
•A coolant concentration of 40%provides improved overheat protection.
•Coolant concentrations below 40%decrease the overheat and corrosionprotection characteristics of thecoolant and may cause damage to theelectric motor.
Coolant Change
Change the coolant at specific mileageintervals listed in the scheduledmaintenance information. Add predilutedcoolant approved to the correctspecification. See Cooling SystemCapacity and Specification (page 366).
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, seeyour authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to lowvoltage energy transfer feature that keepsthe 12 volt battery charged by the highvoltage battery. If the 12 volt battery levelis low, the high voltage battery transfersenergy to the 12 volt battery when thevehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the greenready to drive indicator isactivated, this indicates yourvehicle requires service. Have your vehiclechecked as soon as possible.
328
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMMaintenanceE67021
For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properlyauthorized dealer-installed Ford OriginalAccessory found to be defective infactory-supplied materials or workmanshipduring the warranty period, as well as anycomponent damaged by the defectiveaccessories.
We will warrant your Ford OriginalAccessory through the warranty thatprovides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Ford Licensed Accessories are theaccessory manufacturer's designs. Themanufacturer develops and thereforewarrants Ford Licensed Accessories, anddoes not design or test these accessoriesto Ford Motor Company engineeringrequirements. Contact an authorized Forddealer for the manufacturer’s limitedwarranty details, and request a copy of theFord Licensed Accessories product limitedwarranty from the accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
407
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMAccessories
GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
It is important that you have your vehicleserviced at the proper times. Theseintervals serve two purposes; first is tomaintain the reliability of your vehicle andthe second is to keep the cost of owningyour vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual.
Failure to perform scheduled maintenanceand regularly inspect your vehicle mayresult in vehicle damage not covered bythe vehicle Warranty.
Why Maintain Your Vehicle at YourDealership?
Our Genuine Replacement Parts
Dealerships stock our parts and ourauthorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use our authorized parts theymay not meet our specifications.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle, make sure you have scheduledmaintenance performed at the designatedintervals.
It is important to rely upon your dealershipto properly diagnose and repair yourvehicle.
We have recommended maintenanceintervals for various parts and componentsystems based upon engineering testing.We rely upon this testing to determine themost appropriate mileage for replacementof fluids to protect your vehicle at thelowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlyour genuine manufactured or ourauthorized re-manufactured replacementparts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
410
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMScheduled Maintenance