Page 489 of 624
489
7When trouble arises
7-1. Essential information
Emergency flashers .......... 490
If your vehicle has
to be stopped in
an emergency ................. 491
If the vehicle is submerged
or water on the road is
rising ............................... 492
7-2. Steps to take in
an emergency
If your vehicle needs
to be towed ..................... 493
If you think something
is wrong .......................... 496
If a warning light turns
on or a warning
buzzer sounds ................ 497
If a warning message
is displayed ..................... 507
If you have a flat tire.......... 513
If the hybrid system will
not start ........................... 525
If the electronic key
does not operate
properly ........................... 527
If the 12-volt battery
is discharged ................... 530
If your vehicle
overheats ........................ 537
If the vehicle becomes
stuck ............................... 541
Page 490 of 624
4907-1. Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
●
If the emergency flashers are used for a long time while the hybrid sys-
tem is not operating (while the “READY” indicator is not illuminated), the
12-volt battery may discharge.
●If any of the SRS airbags deploy (inflate) or in the event of a strong rear
impact, the emergency flashers will turn on automatically.
The emergency flashers will turn off automatically after operating for
approximately 20 minutes. To manually turn the emergency flashers off,
press the switch twice.
(The emergency flashers may not turn on automatically depending on
the force of the impact and conditions of the collision.)
Emergency flashers
The emergency flashers are used to warn other drivers when the
vehicle has to be stopped on the road due to a breakdown, etc.
Page 491 of 624

4917-1. Essential information
7
When trouble arises
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
If your vehicle has to be stopped in an
emergency
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, stop the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or more
Q
WARNING
■If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 492 of 624

4927-1. Essential information
●If the door can be opened, open the door and exit the vehicle.
●If the door can not be opened, open the window using the power
window switch and ensure an escape route.
●If the window can be opened, exit the vehicle through the window.
●If the door and window cannot be opened due to the rising water,
remain calm, wait until the water level inside the vehicle rises to the
point that the water pressure inside of the vehicle equals the water
pressure outside of the vehicle and then open the door after waiting
for the rising water to enter the vehicle, and exit the vehicle. When
the outside water level exceeds half the height of the door, the door
cannot be opened from the inside due to water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine
and motor stop, and the vehicle may not be able to get moving.
■Using an emergency escape hammer
*
Laminated glass is used in the windshield on this vehicle. Laminated glass
cannot be shattered with an emergency hammer
*. Tempered glass is used in
the windows on this vehicle.
*: Contact your Toyota dealer or aftermarket accessory manufacturer for fur-
ther information about an emergency hammer.
If the vehicle is submerged or water on the
road is rising
This vehicle is not designed to be able to drive on roads that are
deeply flooded with water. Do not drive on roads where the
roads may be submerged or the water may be rising. It is dan-
gerous to remain in the vehicle, if it anticipated that the vehicle
will be flooded or set a drift. Remain calm and follow the follow-
ing.
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the water may
be rising. Otherwise the vehicle may be damaged and cannot move, as well
as become flooded and set a drift, which may lead to death.
Page 493 of 624

493
7
When trouble arises
7-2. Steps to take in an emergency
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck from the front,
the vehicle's rear wheels and axles must be in good conditions.
(P. 493, 495)
If they are damaged, use a towing dolly or flatbed truck.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
●Do not turn the power switch off. There is a possibility that the steering
wheel is locked and cannot be operated.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 494 of 624

4947-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
●The hybrid system warning message is shown on the multi-informa-
tion display and the vehicle does not move.
●The hybrid system warning light turns on and the vehicle does not
move.
●The vehicle makes an abnormal sound.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
●When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■Recreational towing (behind motor home, etc.)
P. 205
Situations when it is necessary to contact dealers before towing
Page 495 of 624
4957-2. Steps to take in an emergency
7
When trouble arises
When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner's manual of the flat-bed truck for the tire
strapping method.
In order to suppress vehicle movement during transportation, set the
parking brake and turn the power switch off.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle's wheels, drive train, axles, steering and brakes must be in
good condition.
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake.
Turn automatic mode off.
(P. 223)Use a towing dolly under the
front wheels.
NOTICE
■Towing with a sling-type truck
Using a flatbed truck
Emergency towing
Do not tow with a sling-type truck to pre-
vent body damage.
Page 496 of 624
4967-2. Steps to take in an emergency
●Fluid leaks under the vehicle.
(Water dripping from the air conditioning after use is normal.)
●Flat-looking tires or uneven tire wear
●Engine coolant temperature gauge needle continually points higher
than normal
●Changes in exhaust sound
●Excessive tire squeal when cornering
●Strange noises related to the suspension system
●Pinging or other noises related to the hybrid system
●Engine missing, stumbling or running roughly
●Appreciable loss of power
●Vehicle pulls heavily to one side when braking
●Vehicle pulls heavily to one side when driving on a level road
●Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you think something is wrong
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms