
6987-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E 
■ If “Radar Cruise Control Unavailable See Owner’s Manual” is shown 
The dynamic radar cruise control with full-speed range system i s suspended 
temporarily  or  until  the  problem  shown  in  the  message  is  resolv ed.  (causes 
and coping methods:  P. 367) 
■ If “Radar Cruise Control unavailable.” is shown 
The  dynamic  radar  cruise  control  with  full-speed  range  system  c annot  be 
used temporarily. Use the system when it becomes available agai n. 
■ Warning buzzer 
 P. 689
NOTICE
■If “Maintenance required for Traction battery at your dealer.” is shown 
(2ZR-FXE  engine  [except  for  Guadelope,  Martinique,  F.  Guiana  an d 
Greenland]) 
This message indicates that the hybrid battery (traction batter y) may require 
inspection  or  replacement.  Have  the  vehicle  inspected  by  any  au thorized 
Toyota retailer or Toyota authorized  repairer,  or any  reliable  repairer  imme- 
diately.  Do  not  continue  driving  the  vehicle,  as  the  hybrid  sys tem  may 
become not able to be started again. 
■ If “Low 12-Volt Battery. See Owner’s Manual.” is displayed frequently 
The 12-volt battery may have deteriorated. As the battery may d ischarge in 
this  state  when  left  unattended,  have  the  battery  inspected  by  any  autho- 
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer. 

7447-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If  the hybrid system will not star t
One of the following may be the cause of the problem: 
● The electronic key may not be functioning properly. (P. 746) 
● There may not be sufficient fuel in the vehicle’s tank. 
Refuel the vehicle. ( P. 125) 
● There may be a malfunction in the immobilizer system. (P.   1 3 0 ) 
● There may be a malfunction in the steering lock system. 
● The hybrid system may be malfunctioning due to an electrical prob- 
lem such as electronic key battery depletion or a blown fuse. H ow- 
ever,  depending  on  the  type  of  malfunction,  an  interim  measure  is 
available to start the hybrid system. ( P. 745) 
One of the following may be the cause of the problem: 
● The 12-volt battery may be discharged. (P. 749) 
● The 12-volt battery terminal connections may be loose or corroded.  
( P. 606)
Reasons  for  the  hybrid  system  not  starting  vary  depending  on 
the  situation.  Check  the  following  and  perform  the  appropriate 
procedure: 
The hybrid system will not start even though the correct starti ng 
procedure is being followed. ( P. 305)
The  interior  lights  and  headlights  are  dim,  or  the  horn  does  not 
sound or sounds at a low volume. 

7457-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
One of the following may be the cause of the problem: 
● The 12-volt battery may be discharged. (P. 749) 
● One or both of the 12-volt battery terminals may be disconnected.  
( P. 606)
Contact any authorized Toyota retailer or Toyota authorized repairer, or any 
reliable  repairer  if  the  problem  cannot  be  repaired,  or  if  repa ir  procedures 
are unknown.
When  the  hybrid  system  does  not  start,  the  following  steps  can  be 
used  as  an  interim  measure  to  start  the  hybrid  system  if  the  po wer 
switch is functioning normally.  
Do not use this starting procedure except in cases of emergency . 
Set the parking brake. 
Shift the shift lever to P. 
Turn the power switch to ACCESSORY mode. 
Press  and  hold  the  power  switch  for  about  15  seconds  while 
depressing the brake pedal firmly. 
Even  if  the  hybrid  system  can  be  started  using  the  above  steps,  the 
system  may  be  malfunctioning.  Have  the  vehicle  inspected  by  any 
authorized Toyota retailer or Toyota authorized repairer, or an y reliable 
repairer.
The  interior  lights  and  headlights  do  not  turn  on,  or  the  horn 
does not sound.
Emergency start function 
1
2
3
4 

7497-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
If  the 12-volt batter y is discharged
If you have a set of jumper (or booster) cables and a  second vehicle 
with a 12-volt battery, you can jump start your vehicle by foll owing the 
steps below. 
Vehicles with an alarm  
( P. 147):  
Confirm  that  the  electronic  key 
is being carried.
When  connecting  the  jumper  (or 
booster)  cables,  depending  on  the
situation,  the  alarm  may  activate 
and the doors may lock. ( P. 150)
2ZR-FXE engine: Open the hood. (P. 596) 
M20A-FXS  engine:  Open  the 
hood.  ( P.  596)  and  fuse  box 
cover. 
M20A-FXS  engine:  Open  the 
exclusive  jump  starting  termi- 
nal cover.
The  following  procedures  may  be  used  to  start  the  hybrid  sys- 
tem if the vehicle’s 12-volt battery is discharged. 
You can also call any authorized Toyota retailer or Toyota auth o- 
rized repairer, or any reliable repairer or a qualified repair  shop.
1
2
3 

7517-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
M20A-FXS engine 
Connect the positive jumper cable clamp to exclusive jump start - 
ing terminal on your vehicle. 
Connect the clamp on the other end of the positive cable to pos i- 
tive (+) battery terminal on the second vehicle.  
Connect the negative cable clamp to negative (-) battery termin al 
on the second vehicle. 
Connect the clamp at the other end of the negative cable to sol id, 
stationary, unpainted metallic point away from the exclusive ju mp 
starting  terminal  and  any  moving  parts  as  shown  in  the  illustra - 
tion. 
Start  the engine  of  the  second  vehicle. Increase  the  engine  spe ed 
slightly  and  maintain  at  that  level  for  approximately  5  minutes  to 
recharge the 12-volt battery of your vehicle. 
Open  and  close  any  of  the  doors  of  your  vehicle  with  the  engine 
switch off. 
Maintain  the  engine  speed  of  the  second  vehicle  and  start  the 
hybrid  system  of  your  vehicle  by  turning  the  power  switch  to  ON 
mode. 
5
6
7 

7527-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
Make  sure  the  “READY”  indicator  comes  on.  If  the  indicator  light 
does not come on, contact any authorized Toyota retailer or Toy ota 
authorized repairer, or any reliable repairer. 
Once  the  hybrid  system  has  started,  remove  the  jumper  cables  in 
the exact reverse order from which they were connected. 
For  M20A-FXS  engine:  Close  the  exclusive  jump  starting  terminal 
cover, and reinstall the fuse box cover to its original positio n. 
Once  the  hybrid  system  starts,  have  the  vehicle  inspected  at  an y 
authorized Toyota retailer or Toyota authorized repairer, or an y reliable 
repairer as soon as possible.
■ Starting the hybrid system when the 12-volt battery is discharged 
The hybrid system cannot be started by push-starting. 
■ To prevent 12-volt battery discharge 
● Turn off the headlights and the audio system while the hybrid system is off. 
● Turn off any unnecessary electrical components when the vehicle is running 
at a low speed for an extended period, such as in heavy traffic . 
■ When the 12-volt battery is removed or discharged 
● Information  stored  in  the  ECU  is  cleared.  When  the  12-volt  battery  is 
depleted,  have  the  vehicle  inspected  at  any  authorized  Toyota  r etailer  or 
Toyota authorized repairer, or any reliable repairer. 
● Some systems may require initialization. (P. 793) 
■ When removing the 12-volt battery terminals 
When the 12-volt battery terminals are removed, the information  stored in the 
ECU  is  cleared.  Before  removing  the  12-volt  battery  terminals,  contact  any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y  reliable 
repairer. 
■ Charging the 12-volt battery 
The electricity stored in the 12- volt battery will discharge gradually even when 
the vehicle  is not  in  use, due  to natural discharge  and the dra ining effects of 
certain  electrical  appliances.  If  the  vehicle  is  left  for  a  lon g  time,  the  12-volt 
battery  may  discharge,  and  the  hybrid  system  may  be  unable  to  s tart.  (The 
12-volt battery recharges automat ically while the hybrid system is operating.)
8
9
10 

7537-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■When recharging or replacing the 12-volt battery 
● In  some  cases,  it  may  not  be  possible  to  unlock  the  doors  using  the  smart 
entry  &  start  system  when  the  12-volt  battery  is  discharged.  Us e  the  wire- 
less remote control or the mechanical key to lock or unlock the  doors. 
● The hybrid system may not start on the first attempt after the 12-volt battery 
has recharged but will start normally after the second attempt.  This is not a 
malfunction. 
● The power switch mode is memorized by the vehicle. When the 12-volt bat- 
tery  is  reconnected,  the  system  will  return  to  the  mode  it  was  in  before  the 
12-volt  battery  was  discharged.  Before  disconnecting  the  12-vol t  battery, 
turn the power switch off.  
If you are unsure what mode the power switch was in before the  12-volt bat- 
tery discharged, be especially careful when reconnecting the 12 -volt battery. 
■ When replacing the 12-volt battery
2ZR-FXE engine 
● Use a 12-volt battery that conforms to European regulations. 
● Use a 12-volt battery that the case size is same as the previous one (LN1), 
20  hour  rate  capacity  (20HR)  is  equivalent  (45Ah)  or  greater,  a nd  perfor- 
mance rating (CCA) is equivalent (286A) or greater. 
• If the sizes differ, the 12-volt battery cannot be properly se cured. 
• If the 20 hour rate capacity is low, even if the time period w here the vehi- 
cle is not used is a short time, the 12-volt battery may discha rge and the 
hybrid system may not be able to start. 
● For  details,  consult  any  authorized  Toyota  retailer  or  Toyota  authorized 
repairer, or any reliable repairer. 

7547-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
M20A-FXS engine 
● Use a Central Degassing type 12-volt battery (European Regulations). 
● Use a 12-volt battery that the case size is same as the previous one (LN1), 
20  hour  rate  capacity  (20HR)  is  equivalent  (45Ah)  or  greater,  a nd  perfor- 
mance rating (CCA) is equivalent (286A) or greater. 
• If the sizes differ, the 12-volt battery cannot be properly se cured. 
• If an improper 12-volt battery is used, battery performance ma y decrease 
and the hybrid system may not be able to restart. 
• If the 20 hour rate capacity is low, even if the time period w here the vehi- 
cle is not used is a short time, the 12-volt battery may discha rge and the 
hybrid system may not be able to start. 
● Use  a  12-volt  battery  with  a  handle.  If  a  12-volt  battery  without  a  handle  is 
used, removal is more difficult. 
● After  replacing,  firmly  attach  the  following  items  to  the  exhaust  hole  of  the 
12-volt battery. 
● For  details,  consult  any  authorized  Toyota  retailer  or  Toyota  authorized 
repairer, or any reliable repairer. 
Exhaust hole plug 
Exhaust hole
Exhaust hose
• Use  the  exhaust  hose  that  was 
attached  to  the  12-volt  battery  before 
replacing  and  confirm  that  it  is  firmly
connected  to  the  hole  section  of  the 
vehicle. 
• Use  the  exhaust  hole  plug  included
with  the  12-volt  battery  replaced  or 
the  one  installed  on  the  12-volt  bat- 
tery  prior  to  the  replacement.
(Depending  on  the  12-volt  battery  to 
be replaced, the exhaust hole may be 
plugged.)