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2022 RAM PROMASTER
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2022 PROMASTER
OWNER’S MANUALSecond Edition 22_VF_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing
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directly to the App Store® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
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2
INTRODUCTION
SYMBOLS KEY ...........................................................8
VAN CONVERSIONS/CAMPERS ..............................8
VEHICLE MODIFICATIONS/ALTERATIONS .............8
SYMBOL GLOSSARY.................................................9
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 13 Key Fob .............................................................13
SENTRY KEY ........................................................... 16
IGNITION SWITCH .................................................. 16
Keyless Enter ‘n Go™ Ignition .........................16
REMOTE START — IF EQUIPPED .......................... 17
How To Use Remote Start ................................18
To Exit Remote Start Mode .............................18
Remote Start Defrost Mode Activation —
If Equipped........................................................19
Remote Start Comfort Systems —
If Equipped........................................................19
Remote Start Windshield Wiper De–Icer
Activation — If Equipped ..................................19
Remote Start Abort Message ..........................19
VEHICLE SECURITY SYSTEM — IF EQUIPPED .... 20
To Arm The System ..........................................20
To Disarm The System .....................................20
Rearming Of The System .................................20
Security System Manual Override ...................20 DOORS ....................................................................20
Power Door Locks ...........................................20
Auto Unlock Doors............................................21
Keyless Enter ‘n Go™ — Passive Entry ...........21
Automatic Door Locks ......................................22
STEERING WHEEL ..................................................23
Telescoping Steering Column..........................23
SEATS ......................................................................23
Manual Adjustments ........................................23
Heated Seats — If Equipped ............................26
Fold Down Tray — If Equipped .........................26
Adjustable Armrests — If Equipped .................27
Head Restraints ..............................................27
UCONNECT VOICE RECOGNITION —
IF EQUIPPED ...........................................................28
Introducing Voice Recognition.........................28
Basic Voice Commands ...................................28
Get Started .......................................................29
Additional Information .....................................29
MIRRORS ...............................................................29
Inside Rearview Mirror .....................................29
Outside Mirrors ................................................30
Power Mirrors — If Equipped ...........................31
Power Folding Outside Mirrors —
If Equipped........................................................31
Heated Mirrors — If Equipped..........................32 EXTERIOR LIGHTS.................................................. 32
Multifunction Lever ......................................... 32
Headlights ........................................................ 32
Daytime Running Lights (DRLs) —
If Equipped ...................................................... 32
High/Low Beam Switch .................................. 33
Automatic High Beam Headlamp Control —
If Equipped .......................................................33
Flash-To-Pass .................................................. 33
Automatic Headlights — If Equipped .............. 33
Parking Lights .................................................. 33
Headlight Delay ................................................ 33
Fog Lights — If Equipped ................................. 34
Turn Signals...................................................... 34
Lane Change Assist..........................................34
Battery Saver .................................................... 34
INTERIOR LIGHTS ................................................. 35
Courtesy Lights.................................................35
Illuminated Entry .............................................. 37
WIPERS AND WASHERS ...................................... 38
Windshield Wiper Operation ........................... 38
Rain Sensing Wipers — If Equipped ................38
CLIMATE CONTROLS ............................................ 39
Manual Climate Control Descriptions And
Functions .......................................................... 39
Additional Rear Climate Control —
If Equipped .......................................................42
Operating Tips .................................................. 42
22_VF_OM_EN_USC_t.book Page 2
3
INTERIOR STORAGE AND EQUIPMENT ............... 43 Storage..............................................................43
USB Control — If Equipped ..............................44
Power Outlets ...................................................45
Power Inverter — If Equipped...........................46
Auxiliary Switches — If Equipped .....................47
Wireless Charging Pad —
If Equipped .......................................................47
WINDOWS ............................................................. 48
Power Windows ...............................................48
Window Bar Grates — If Equipped...................49
Wind Buffeting .................................................49
HOOD....................................................................... 49
Opening .............................................................49
Closing...............................................................50
CARGO AREA FEATURES ...................................... 50
GETTING TO KNOW YOUR
INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER........... 51
Base / Midline Instrument Cluster
Descriptions ......................................................52
INSTRUMENT CLUSTER......................................... 53
Instrument Cluster Descriptions .....................54
INSTRUMENT CLUSTER DISPLAY ........................ 55
Location And Controls ......................................55
Change Engine Oil — If Equipped ....................56
Main Menu........................................................56
Vehicle Settings ................................................58 WARNING LIGHTS AND MESSAGES ....................59
Red Warning Lights ..........................................59
Yellow Warning Lights ......................................61
Yellow Indicator Lights .....................................65
Green Indicator Lights .....................................65
Blue Indicator Lights ........................................66
White Indicator Lights ......................................66
ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 67
Onboard Diagnostic System
(OBD II) Cybersecurity ......................................68
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS.............................................................68
STARTING AND OPERATING
STARTING THE ENGINE ........................................69
Automatic Transmission ..................................69
Normal Starting ................................................69
Tip Start Feature .............................................69
Cold Weather Operation
(Below –22°F Or −30°C) ...............................69
Extended Park Starting ....................................69
If Engine Fails To Start .....................................70
After Starting ....................................................70
ENGINE BLOCK HEATER — IF EQUIPPED ...........70
ENGINE BREAK-IN RECOMMENDATIONS ..........70
PARKING BRAKE ....................................................71
Electric Park Brake (EPB) ................................71 AUTOMATIC TRANSMISSION .............................. 73
Ignition Park Interlock (Keyless Vehicle) ........ 74
Brake/Transmission Shift Interlock (BTSI)
System ............................................................. 74
9-Speed Automatic Transmission ................... 74
POWER STEERING ................................................ 78
ACTIVE SPEED LIMITER — IF EQUIPPED ............ 79
Activation .......................................................... 79
Exceeding The Set Speed ................................ 79
Deactivation ..................................................... 79
INTELLIGENT SPEED ASSIST (ISA) —
IF EQUIPPED ........................................................... 79
Activation .......................................................... 80
Exceeding The Set Speed ................................ 80
Deactivation ..................................................... 80
CRUISE CONTROL SYSTEMS — IF EQUIPPED ... 80
Cruise Control .................................................. 80
Adaptive Cruise Control (ACC) ......................... 82
TRAFFIC SIGN ASSIST SYSTEM —
IF EQUIPPED ........................................................... 91
Activation/Deactivation ................................... 91
Traffic Sign Assist Modes ................................ 91
Indications On The Display .............................. 91
ACTIVE DRIVING ASSIST SYSTEM —
IF EQUIPPED ........................................................... 92
Operation .......................................................... 92
Turning Active Driving Assist On Or Off ........... 93
Indications On The Display .............................. 94
22_VF_OM_EN_USC_t.book Page 3
7
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and transfer
case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained
in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced.
For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care about your
satisfaction.1
22_VF_OM_EN_USC_t.book Page 7
16GETTING TO KNOW YOUR VEHICLE
SENTRY KEY
The Sentry Key Immobilizer System prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle.
The system will shut the engine off in two seconds
if an invalid key fob is used to start the engine.
If the Vehicle Security Light is on after the ignition
is placed in the ON/RUN position, it indicates that
there is a problem with the electronics.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
NOTE:A key fob that has not been programmed is also
considered an invalid key Úpage 256.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment.
The START/STOP ignition button has three
operating modes. The three modes are OFF,
ON/RUN, and START.
START/STOP Ignition Button
The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. power locks,
alarm, etc.) are still available
ON/RUN
Driving position
All electrical devices are available (e.g. climate
controls, heated seats, etc.)
START
The engine will start (when foot is on the brake)
NOTE:
If the ignition switch does not change the mode by
pushing the button, the key fob may have a low or
depleted battery. In this situation, a backup method
can be used to operate the ignition switch. Put the
nose side (side opposite of the mechanical key) of
the key fob against the START/STOP ignition button
and push to operate the ignition switch.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket Remote
Starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
22_VF_OM_EN_USC_t.book Page 16
18GETTING TO KNOW YOUR VEHICLE
HOW TO USE REMOTE START
Push and release the Remote Start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and the
horn will chirp twice (if programmed). Then, the
engine will start, and the vehicle will remain in the
Remote Start mode for a 15 minute cycle.
Pushing the Remote Start button a third time shuts
the engine off.
NOTE:
With Remote Start, the engine will only run for
15 minutes.
Remote Start can only be used twice.
If an engine fault is present or fuel level is low,
the vehicle will start and then shut down in
10 seconds.
The park lights will turn on and remain on during
Remote Start mode.
For security, power window is disabled when the
vehicle is in the Remote Start mode.
The ignition must be placed in the ON/RUN posi -
tion before the Remote Start sequence can be
repeated for a third cycle.
All of the following conditions must be met before
the engine will Remote Start:
Gear selector in PARK
Doors closed
Hood closed
Rear cargo doors closed
Hazard switch off
Brake switch inactive (brake pedal not pressed)
Battery at an acceptable charge level
PANIC button not pushed
Fuel meets minimum requirement
System not disabled from previous Remote
Start event
Vehicle Security system not active
Malfunction Indicator Light (MIL) is not illuminated
Ignition in OFF position
TO EXIT REMOTE START MODE
To drive the vehicle after starting the Remote Start
system, push and release the START/STOP ignition
button while pressing the brake pedal prior to the
end of the 15 minute cycle.
The Remote Start system will turn the engine off if the
Remote Start button on the key fob is pushed again, or
if the engine is allowed to run for the entire 15 minute
cycle. Once the ignition is placed in the ON/RUN
position, the climate controls will resume the previously
set operations (temperature, blower control, etc.).
NOTE:To avoid unintentional shutdowns, the system will
disable for two seconds after receiving a valid
Remote Start request.
WARNING!
Do not start or run an engine in a closed garage
or confined area. Exhaust gas contains Carbon
Monoxide (CO) which is odorless and colorless.
Carbon Monoxide is poisonous and can cause
serious injury or death when inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
WARNING!
Do not start or run an engine in a closed garage or
confined area. Exhaust gas contains Carbon
Monoxide (CO) which is odorless and colorless.
Carbon Monoxide is poisonous and can cause
serious injury or death when inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
22_VF_OM_EN_USC_t.book Page 18
26GETTING TO KNOW YOUR VEHICLE
(Continued)
If the driver or the passenger seats are not locked
in the facing forward position during movement
of the vehicle, a message will appear in the
instrument cluster display and an intermittent
chime will sound until key-off or until the swivel
seats are locked in the facing forward position.
Stop and move the swivel seats in the correct
position before proceeding.
If a fault is present in the system and it is not
possible to check the correct position of the swivel
seats, a message and the generic warning light
appears in the instrument cluster display to inform
about the failure. In these conditions, check the
status of the swivel seats and do not drive the
vehicle until the swivel seats are locked in the
facing forward position.
HEATED SEATS — IF EQUIPPED
On some models, the front driver and
passenger seats may be equipped with
heaters in both the seat cushions and
seatbacks. The controls for the front
heated seats are located on the lower outboard
side of the seat.
Heated Seat Switch
Push the switch once to turn on the heated seats.
Push the switch a second time to shut the heating
elements off.
NOTE:Once a heat setting is selected, heat will be felt
within two to five minutes.
FOLD DOWN TRAY — IF EQUIPPED
If your vehicle is equipped with a bench seat, the
seat is equipped with a fold-down tray that can be
used as a document support surface. To use the
fold-down tray, grab the pull tab and lower the tray.
Lowering The Fold-Down Tray
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic illness,
diabetes, spinal cord injury, medication,
alcohol use, exhaustion or other physical
condition must exercise care when using the
seat heater. It may cause burns even at low
temperatures, especially if used for long
periods of time.
Do not place anything on the seat or seatback
that insulates against heat, such as a blanket
or cushion. This may cause the seat heater to
overheat. Sitting in a seat that has been over -
heated could cause serious burns due to the
increased surface temperature of the seat.
WARNING!
22_VF_OM_EN_USC_t.book Page 26
30GETTING TO KNOW YOUR VEHICLE
Digital Rearview Mirror — If Equipped
The Digital Rearview Mirror provides a high
definition, wide and unobstructed view of the road
behind while driving.
Position the mirror in the regular Automatic
Dimming Mirror mode, then activate the Digital
Rearview Mirror mode.
To activate the Digital Rearview Mirror, pull the
on/off control lever on the bottom of the mirror
rearward toward the driver.
Digital Rearview Mirror
Push the menu button next to the on/off control to
access the following mirror options:Brightness
Tilt
Pan (if equipped)
Use the left and right buttons to scroll through
menu options.
When not in use, push the on/off forward toward
the windshield to return the mirror to the regular
Automatic Dimming Mirror.
NOTE:The Digital Rearview Mirror is not as effective when
driving in the following conditions:
Nighttime in low light applications
Bad weather conditions (e.g. extreme haze,
snow/slush)
If it becomes difficult to see clearly in the display,
the camera may need to be cleaned. If snow, ice,
mud, or any foreign substance builds up on the
camera lens, clean the lens, rinse with water, and
dry with a soft cloth. Do not cover the lens.
Camera Location
OUTSIDE MIRRORS
To receive maximum benefit, adjust the outside
mirror(s) to center on the adjacent lane of traffic
with a slight overlap of the view obtained on the
inside mirror.
1 — On/Off Control
2 — Menu Button
3 — Left Scroll Button
4 — Right Scroll Button
WARNING!
Vehicles and other objects seen in an outside
convex mirror will look smaller and farther away
than they really are. Relying too much on side
convex mirrors could cause you to collide with
another vehicle or other object. Use your inside
mirror when judging the size or distance of a
vehicle seen in a side convex mirror.
22_VF_OM_EN_USC_t.book Page 30