2022 MERCEDES-BENZ GLC SUV Owners Manual

or

Press the { butt on on the multifunction
steering wheel.
A blue line appears in the MBUX multimedia
system. The dialogue can be started.
For the dialogue with the MBUX Voice Assistant,
y
ou can use complete sentences of colloquial lan-
guage as voice commands. Voice activation can
also be directly combined with a voice command,
e.g. "Hey Mercedes, how fast can I drive"" .
Calling up help 
For information about the MBUX Voice Assis-
t

ant: say "Hey Mercedes, what can you do"" 
Digital Owner's Manual: "Show me the Own-
er's Manual". The full e

xtent of the Digital
Owner's Manual is available when the vehicle
is stationary.
Operating functions (examples) 
To operate the navigation: "Search for an
Asian restaurant, but not Japanese, in South
London." 
To operate the phone: "Call my father." 
To change the system language to English
(shor
t command): "Change language to Eng-
lish". 
To operate the radio: "Show me the list of
radio stations." 
To operate media: "Switch on random play-
back." 
To operate vehicle functions: "Switch the
seat heating to level 2." 
To operate online functions: "What's the time
in Sydney"" 
To ask a question about the vehicle: "Do I
have Blind Spot Assist"" Information on users, suggestions and favourites
&
WARNING Risk of becoming tr
apped dur-
ing adjustment of the driver's seat aser
calling up a driver proNle
Selecting a user pr
oNle may trigger an adjust-
ment of the driver's seat to the position saved
under the user proNle. You or other vehicle
occupants could be injured in the process. 
Make sure that when the position of the
dr
iver's seat is being adjusted via the
multimedia system, no people or body
parts are in the seat's range of move-
ment.
If there is a risk of someone becoming trap-
ped, s
top the adjustment process immedi-
ately: 
a) Tap the warning message on the cen-
tr

al display.
or 
b) Press a memory function position but-
t

on or a seat adjustment switch on the
driver's door.
The adjustment process will be stopped. The driver's seat is equipped with an access pre-
v

enter.
If the driver's door is open, the driver's seat will
not be set aser calling up the driver's proNle.334
MBUX multimedia system

User
proNles and user-speciNc content
Prerequisites for the vehicle owner:
= You have a Mercedes me user account.
= You have a Mercedes me PIN.
= You have agreed to the terms of use.
= The vehicle is linked to a Mercedes me user
account.
% If one of the pre-requisites listed is missing or
if no user pr
oNle has been selected, the data
described in the following section will be
saved in the vehicle as the standard setting.
Standard settings can be changed by all vehi-
cle users.
User pr
oNles save personal settings. If the vehicle
is used by several people, a person can change
their proNle settings without changing the settings
of other users.
You can individualise a user proNle in the vehicle
using the set-up assistant or using the settings in
your user proNle. Some settings, e.g. the
Mercedes me PIN and a proNle photo are made in
the Mercedes me App or in the Mercedes me Por-
tal. User-speciNc
cont
ent and applications with per-
sonal data are protected by diMerent levels of
security. To access protected content, the
Mercedes me PIN and, depending on the vehicle
equipment, biometric sensors can be used.
% The security level is set by the multimedia sys-
t
em and calculated from the combination of
all sensor inputs. Some security levels cannot
be turned oM.
% When a user pr
oNle is activated, the following
personalised comfort systems, for example,
can be adjusted or their settings loaded:
= Seat
= Ambient light
= Outside mirrors
= Blinds
= Climate control settings
If the user proNle is activated when driving
then the driver's seat position will not be
adjusted. Depending on the vehicle equipment you can, as
a user
, save the following settings, for example:
= Driver's seat, steering wheel and mirror set-
tings
= Climate control
= Ambient lighting
= Radio (including station list)
= Suggestions and favourites
Suggestions
The vehicle can learn the habits of the driver. It
then makes suggestions regarding navigation des-
tinations, phone numbers and music preferences.
The requirements for that are the selection of a
user, your consent to the recording of data and
suPcient collected data.
Favourites
Favourites oMer you quick access to frequently
used applications. 100 favourites are available in
total. MBUX multimedia system
335

ConNguring
user s, suggestions and favouritesRequirements:
= T

o use the set-up assistant: the vehicle is sta-
tionary.
Multimedia system: 4 © 5
H 5
Change user
Adding a user 
Select t Add user .
A QR code is loaded. 
Scan the displayed QR code with the
Mer

cedes me app or any QR code scanner on
a mobile device. If the Mercedes me app is
not yet installed on your mobile device, you
will be directed to the store of your mobile
device. 
Follow the directions in the app.
The v

ehicle is connected with your Mercedes
me user account. This automatically creates
your user proNle in the vehicle.
If only your user proNle is available, it will be
loaded automatically. If more than one user
pr
oNle is available, you
will be directed to the user selection.
When the vehicle is stationary, the set-up
assistant starts automatically aser user selec-
tion.
Protecting user
-speciNc content and applications
If you add a new user, access protection is
already activated for the user proNle. The
Mercedes me PIN and, depending on the vehicle
equipment, biometric sensors are available for
access. Biometric sensors must be taught in the
vehicle. The authentication process then takes all
taught-in and available sensors into account.
The following user-speciNc content and applica-
tions are protected, for example:
= User selection and user proNle settings
= Biometric sensors
The teaching-in of biometric sensors is protec-
ted.
= Suggestions
The data and determination of the most prob-
able navigation destinations, media sources, radio stations, contacts and messages are
pr
otected.
= ENERGIZING COACH
The recorded health data and their evaluation
are protected.
= Mercedes me connect store
The purchase of services is protected. 
Switch Protect content on or oM. 
Switch Access protection on or oM.
% When access protection is switched oM, y
our
user proNle can be accessed and changed
from every vehicle seat.
% Access protection is switched on or oM on a
v
ehicle-speciNc basis.
Teaching in, editing and deleting biometric data
The biome
tric data models are saved in the sen-
sors in the vehicle. If recognition has been taught-
in, this sensor serves as a contributory factor for
authentication on the multimedia system. 
Select Protect content . 
Select Fingerprint recognition or Voice recog-
nition . 336
MBUX multimedia system

%
If necessary, authenticate yourself on the mul-
timedia sy stem.
Authenticating using Nng
erprints
Place and lis y
our Nnger several times on the
Nngerprint sensor under the touchscreen .
The Nnger is scanned. If the scanning proce-
dure is successful, a message appears on the
central display. You can unlock your user pro-
Nle and protected applications with your Nnger
print.
Authenticating using voice recognition 
Speak the sentence shown on the central dis-
pla
y and follow the voice assistant's instruc-
tions.
If the voice recognition was successful, a mes-
sage appears on the central display. You can
unlock your user proNle.
% Avoid background or disturbing noises during
v

oice recognition.
Deleting biometric data 
Tap on * , f
or example, behind Fingerprint
recognition . 
Select Yes .
Teaching in the vehicle key for pr
oNle selection 
Select Protect content . 
Select Key recognition. 
Have the key ready and follow the set-up
assis
tant's prompts.
The user proNle is linked to the selected key. If
you open the vehicle with the key, the light,
mirror and seat settings for your user proNle
are pre-activated. The key you are currently
using for unlocking is used.
The key is only stored for the driver and for
one user proNle.
Selecting a user
% When you call up your driver pr
oNle, the driv-
er's seat and the steering wheel can be set.
You can cancel the setting process with the
following actions:
= Press Tap here to cancel. message on the
central display.
= Press one of the seat operating buttons in
the driver's door. 
Select Change user . 
Select a user. 
When requested to do so, authenticate with
t

he Mercedes me PIN or a taught-in biometric
characteristic.
The user proNle is loaded and activated.
% If you select Continue without selecting user ,
no speciNc se

ttings for the user proNle are
loaded.
ConNguring and dele
ting suggestions 
Select ©. 
Select Settings . 
Select System. 
Select Suggestions. 
Select =. 
Switch the options on or oM individuall
y.
If an option is switched on and suPcient data
has been gathered, personalised suggestions
based on your user behaviour will be oMered
to you on the zero layer. These are, for exam-
ple, navigation destinations visited, phone MBUX multimedia system
337

numbers dialled as well as suggestions based
on y our music preferences. 
To delete collected suggestions: select

%
Online sosware updates cannot be performed
via external Wi-Fi hotspots that are encrypted
using TKIP.
% To complete sosw
are updates via the commu-
nication module, the vehicle must be connec-
ted with the Internet and a Mercedes me user
account.
% To complete sosw
are updates via Wi-Fi, the
vehicle must be connected to an external Wi-
Fi hotspot.
A sosw
are update consists of three steps: = Downloading or copying of the data required
for installation
= Installation of the downloaded sosware
update
= Activation of the downloaded sosware update
% It may be necessary to restart the MBUX mul-
timedia sy
stem aser completion of a sosware
update.
% While some sosw
are updates are being down-
loaded, the multimedia system cannot be
operated and the vehicle functions may be
restricted. %
Some sosw
are updates require a safe vehicle
status for the installation to be completed.
They can only be carried out in a safely
parked vehicle with the vehicle switched oM.
For sosw
are updates requiring a safe vehicle sta-
tus: when the last installation step is reached, a
message appears on the central display aser the
vehicle is switched oM. Follow the step-by-step
instructions on the central display to complete the
installation.
There are sosware updates that can only be
installed when the vehicle is safely parked, there
are no more people in the vehicle and the vehicle
is locked.
Availability of the driver's and central display
During the installation of sosware updates, it is
not possible to use the vehicle, central display
and driver's display. You may receive the following
display message when an installation is running: %
The display message does not appear every
time a sosw

are update is installed.
In rare cases, an error can occur during the instal-
lation. The multimedia sy
stem automatically
attempts to restore the previous version.
If it is not possible to restore the previous version,
the display message shown above appears every
time the vehicle is started.
Failure of the driver's display
If the driver's display fails or there is a malfunc-
tion, you may not recognise limitations in the
functions of systems relevant to safety or the
speed display, for example. The operating safety
of the vehicle may be impaired. Drive on carefully MBUX multimedia system
339

and have the vehicle checked at a
q ualiNed spe-
cialist workshop immediately (  page 480).
Further information about sosware updates can
be found at https://me.secure.mercedes-
benz.com
Failure of the central display
If the central display fails or the display message
shown above is shown continuously, several sys-
tems such as the reversing camera, PARKTRONIC
or climate control are no longer available. Drive
on carefully and consult a specialist workshop as
soon as possible. Setting up a Wi-Fi hotspot
Requirements
=
The W

i-Fi function is activated on the multime-
dia system and the communication device to
be connected.
= The communication device to be connected
supports at least one of the types of connec-
tion described.
The connection types shown depend on the
device to be connected. The function must be supported by the multimedia system and by
t

he device to be connected. The type of con-
nection established must be selected on the
multimedia system and on the device to be
connected.
% Some functions may Nr
st need to be activated
on the communication device being connec-
ted. More detailed information can be found
in the manufacturer's operating instructions.
% The use of the vehicle data t
ariM by external
devices is not available in all countries.
Multimedia system: 4 © 5
Settings 5
System
5 Internet and Bluetooth
% The availability of the functions is dependent
on t
he country. 
Select Wi-Fi.
The contr

oller is to the right: Wi-Fi is switched
on.
When the Wi-Fi function is switched on, you can
connect t
he multimedia system with external hot-
spots or make it available as a hotspot for external
devices. When the Wi-Fi function is switched
oM, it is no
t
possible to establish a hotspot connection.
% Depending on the vehicle equipment, you can
pur

chase a data package directly from a
mobile phone network provider via the
Mercedes me Store. To be able to use the
data package, you conclude a separate con-
tract with a mobile phone network provider
via the Mercedes me Store, which can be ter-
minated at any time and for which there are
no costs. This contract is a prerequisite for
using the services from the previously pur-
chased package. The availability of this option
is dependent on the country. If the data pack-
age option is not available or can be upgra-
ded, you can purchase data volume directly
from the mobile phone network provider for a
fee.
% The use of the vehicle data t
ariM by external
devices is not available in all countries.
Using the multimedia system as a Wi-Fi hotspot 
Select MBUX hotspot. 
Select one of the following connection
op

tions. 340
MBUX multimedia system

Connecting using a QR code
R
equirement: an app for scanning the QR code is
installed on the device being connected.
Alternatively: the device being connected has an
integrated QR code scanner (see manufacturer's
operating instructions). 
Scan the QR code shown.
The W

i-Fi connection is established.
Connecting using a security key 
Select the vehicle from the device to be con-
nect
ed. The vehicle is displayed with the
MBUX XXXXX network name. 
Enter the security key which is shown in the
centr
al display on the device to be connected. 
ConNrm t
he entry.
Generating a new security key 
Select the hotspot name MBUX XXXXX in t
he
MBUX hotspot menu. 
ConNrm t
he prompt with Yes.
A new security key is generated.
A connection will be established with the newly
cr
eated security key. %
When a new security key is generated, all
e

xisting Wi-Fi connections are then discon-
nected. If the Wi-Fi connections are being re-
established, the new security key must be
entered.
Using a mobile communication device as a Wi-Fi
ho
tspot (tethering)
% This function is country-dependent. 
Select the Manage Internet access op
tion in
the Internet and Bluetooth menu.
% The Wi-Fi function on the mobile phone and
Int

ernet access via Wi-Fi must be activated
(see the manufacturer's operating instruc-
tions). 
Select Search for access. 
Select the network. 
Log in to the Wi-Fi network.
or 
Select the mobile phone with the