Page 497 of 547

REGIONAL OFFICES COVERING AREASMAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS -
CANADIENNE
POINTE CLAIRE, QUE -
BEC
H9R 5A5
(514) 694-6390 QUEBECCustomer Assistance
(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we re
commend that you
take the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-10.
Please help us by providing the
following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
Customer Information and Reporting Safety Defects
Customer Assistance
8-8
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 498 of 547
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-9
MX-30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 499 of 547

Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL
: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼ CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL
: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼ PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL
: (787) 641-1777
▼ GUAM
Tr i p l e J M o t o r s
157 South Marine Drive, Tamuning ,
GUAM 96911 USA
P.O. Box 6066 Tamuning , Guam
96931
TEL
: (671) 649-6555
▼ SAIPAN
Pa c i
fic International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL : (670) 234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP
96950-0487
TEL : (670) 234-7133/3051
▼ AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL
: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
8-10
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 500 of 547

Reporting Safety Defects (U.S.A.)
▼Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot beco me involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY :1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.
You can also obtain other information ab out motor vehicle safety from http://
www.safercar.gov.
NOTE
If you live in the U.S.A., all correspond ence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-10.Refer to PUERTO RICO/U.S. Virgin Island on page 8-10.Refer to GUAM on page 8-10.Refer to SAIPAN on page 8-10.Refer to AMERICAN SAMOA on page 8-10.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-11
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 501 of 547
Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to
the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-12
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 502 of 547

Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited WarrantyPowe r t rai n L i m ite d War ra n tySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the United
States/Canada
▼ Outside the United States/Canada
Government regulations in the United
States/Canada require that
automobiles meet
specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may di ffer from
those sold in other countries.
The di fferences may make it di fficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.
United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with speci fic
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
speci fic vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
NOTE
The above is applicable for a
permanent import/export situation
and not related to travelers on
vacation.
Customer Information and Reporting Safety Defects
Warranty
8-13
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 503 of 547

You may have the following problems
if you do take your vehicle outside of
the United States/Canada:
Proper repair facilities, tools, testing
equipment, and replacement parts
may not be available.
Please refer to your Manufacturer's
Warranty Booklet for more
information.
Registering Your Vehicle in A Foreign Country
(Except United States and
Canada)
▼Registering Your Vehicle in A
Foreign Country
Registering your vehicle in a foreign
country may be problematic
depending on whether it meets the
speci
fic emission and sa fety standards
of the country in which the vehicle will
be driven. Consequently, your vehicle
may require modifications at personal
expense in order to meet the
regulations.
In addition, you should be aware of
the following issues:
Satisfactory vehicle servicing may be
di fficult or impossible in another
country.
Parts, servicing techniques, and tools
necessary to maintain and repair your
vehicle may be unavailable.
There might not be an Authorized
Mazda Dealer in the country you plan
to take your vehicle.
The Mazda warranty is valid only in
certain countries.
Customer Information and Reporting Safety Defects
Warranty
8-14
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07
Page 504 of 547

Add-On Non-GenuineParts and Accessories
▼ Add-On Non-Genuine Parts and
Accessories
Non-genuine parts and accessories for
Mazda vehicles can be found in stores.
These may
fit your vehicle, but they are
not approved by Mazda for use with
Mazda vehicles. When you install
non-genuine parts or accessories, they
could aff ect your vehicle's
performance or safe ty systems; the
Mazda warranty doesn't cover this.
Before you install any non-genuine
parts or accessories, consult an
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously aff ect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and
installing add-on electrical
equipment, such as mobile
telephones, two-way radios, stereo
systems, and car alarm systems:
Incorrectly choosing or installing
improper add-on equipment or
choosing an improper installer is
dangerous. Essential systems could be
damaged, causing air-bag (SRS)
activation, ABS/TCS/DSC inactivation,
or a fire in the vehicle.
Mazda assumes no responsibility for
death, injury, or expenses that may
result from the installation of add-on
non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
8-15
MX -30_8JD4-EA -21G_Edition2_new 2021-5-18 14:38:07