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Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40 daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call or writeto request a program application. You willbe asked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that needs to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBreviews the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE a Division of BBB NationalPrograms, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
For additional information, refer to the BetterBusiness Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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In the CAMVAP program, impartial third-partyarbitrators conduct hearings at mutuallyconvenient times and places in an informalenvironment. These impartial arbitratorsreview the positions of the parties, makedecisions and, when appropriate, renderawards to resolve disputes. CAMVAPdecisions are fast, fair, and final as thearbitrator’s award is binding on both you andFord of Canada.
CAMVAP services are available in allCanadian territories and provinces. For moreinformation, without charge or obligation, callyour CAMVAP Provincial Administratordirectly at 1-800-207-0685 or visitwww.camvap.ca.
ORDERING A CANADIAN FRENCH
OWNER'S MANUAL
You can obtain a French owner's manualfrom an authorized dealer or by contactingHelm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visitwww.helminc.com.
REPORTING SAFETY DEFECTS IN
THE UNITED STATES
If you believe that your vehicle has adefect which could cause a crash orcould cause injury or death, you shouldimmediately inform the NationalHighway Traffic Safety Administration(NHTSA) in addition to notifying FordMotor Company.
If NHTSA receives similar complaints, itmay open an investigation, and if it findsthat a safety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However, NHTSAcannot become involved in individualproblems between you, your dealer, orFord Motor Company.
To contact NHTSA, you may call theVehicle Safety Hotline toll-free at1-888-327-4236 (TTY: 1-800-424-9153);go to www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other informationabout motor vehicle safety from
www.safercar.gov.
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REPORTING SAFETY DEFECTS IN
CANADA
If you believe that your vehicle has a defect
which could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite (English)
http://tc.canada.ca/rappelsWebsite (French)
1-800-333-0510Phone
Lincoln of Canada Contact Information
www.LincolnCanada.comWebsite
1-800-387-9333Phone
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DECLARATION OF CONFORMITY
Radio Frequency Statement
IC Identification NumberFCC Identification NumberSYNC Version
1422A-SYNCG4KMH-SYNCG4SYNC 4
1422A-SYNCG4LKMH-SYNCG4LSYNC 4 Low
WARNING: Changes or modificationsnot expressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term "IC:" before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
These devices comply with Part 15 of theFCC Rules and with RSS-210 of IndustryCanada. Operation is subject to the followingtwo conditions:
1.The device does not cause harmfulinterference.
2.The device accepts any interferencereceived, including interference thatcould cause undesired operation.
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RADIO FREQUENCY CERTIFICATION
LABELS
BLIND SPOT INFORMATION SYSTEMSENSORS
Argentina
Belarus
Brazil
Canada
Short Range Radar Sensor SRR3-B
IC ID: 4135A-SRR3B
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Djibouti
European Union EU
Ghana
Jamaica
Malaysia
RALM/24A/0715/S(15-2272)
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Mauritania
Mexico
Moldova
Pakistan
Paraguay
Russia
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