2021 VOLKSWAGEN T-ROC ESP

Incorrect cleaning and care can cause vehicle damage.
nges etc. under any circumstances.

1) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of parts
Accessories and replacement parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or servicing materials, e.g. if the vehicle is to be retrofitted with
accessories or if parts need to be replaced. Volkswagen dealerships can recommend accessories,
replacement parts and service fluids suitable for your requirements. They can also provide
information regarding official regulations.
Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen
Genuine Parts®. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. Volkswagen dealerships are also qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved
by Volkswagen for use in your vehicle and bear the e mark (the European Union's approval symbol).
These devices include cruise control systems or an electronically controlled suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must bear
the mark (manufacturer conformity declaration in the European Union). Such devices include
refrigerator boxes, computers and ventilator fans.

WARNING
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the
airbags and cause malfunctions, accidents and fatal injury.
re or position objects, e.g. telephone holders, in the deployment zone of the airbags
since these objects can cause serious or fatal injuries if the airbags are triggered.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒ .
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the operation of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.

The Volkswagen dealership cannot be held liable for any damage caused by technical modifications
and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an authorised
Volkswagen workshop using Volkswagen Genuine Parts®.
Volkswagen repair information
Volkswagen service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register with the online portal erWin (electronic
repair and workshop information):
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special body equipment or add-on parts
The manufacturers of body equipment and add-on parts must ensure that the body equipment and
add-on parts (conversions) adhere to the applicable environmental laws and regulations, particularly
the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive 2003/11/EC concerning
the restrictions on the marketing and use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these conversions, and pass it on to
the disassembly company upon vehicle handover if the vehicle is scrapped. This is designed to
facilitate environmentally friendly disposal for all vehicles, including converted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or faults in the
equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a qualified
workshop.
Impairment or damage to sensors and cameras
Incorrectly performed repairs, structural changes to the vehicle, e.g. lowering the suspension,
retrofitted add-on parts or changes to the trim can lead to sensors and cameras being displaced or
damaged. This can also be caused by collisions, e.g. when parking, or also even by minor damage,
e.g. stone impacts on the windscreen.
Failure to observe this point may impair important functions (driver assist systems) and damage the
vehicle.

Please note that the validity of the Volkswagen LongLife mobility guarantee may differ depending on
the country in which the vehicle was sold. Please ask your Volkswagen dealership for further
information.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for every
new vehicle which applies from the time of delivery until the first due inspection. If you purchase
your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility
guarantee from the time of delivery until the first due inspection.
Your Volkswagen dealership will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out by the dealership. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect1), corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in accordance
with the manufacturer's specifications.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
1) A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its own
power.
Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems). Furthermore,
your vehicle is equipped with convenience and Infotainment functions, which are also made possible
using electronic control units.
Electronic control units contain data memories which can store information regarding the vehicle
status, component load levels, servicing requirements, technical events and faults on a temporary or
permanent basis. This information generally documents the status of a component, a module, a
system or the environment, e.g.:
. filling levels, tyre pressure, battery status.
deceleration, lateral acceleration, display of fastened seat belts.
tem components, e.g. lights, brakes.

stability control systems.

Assist).

Park Distance Control.

The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender, age or accident location
are also not recorded at any time. However, third parties such as law enforcement agencies can use
corresponding means to link the content of the event data recorder with other sources of data and
thus establish a reference to persons as part of an accident investigation.
Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosis) and
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the vehicle
owner (or lessee in the case of leasing) grants their permission. Exceptions to this are contractual or
legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as convenience turn signal, single door unlocking and displays, can be reprogrammed using
special workshop equipment. If the convenience functions are reprogrammed, the specifications and
descriptions in this owner's manual will no longer match the original functions. Volkswagen
recommends having any reprogramming entered into the digital service schedule by a Volkswagen
dealership or qualified workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:

data for use with a hands-free system or navigation system.


These data can be stored locally in the vehicle or located on a device that you have connected to the
vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can

delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisation) in the vehicle and change them at any time.
Depending on the equipment in the vehicle, this includes, for example:

ning system settings.

Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system of your mobile device.
Third-party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of Volkswagen online services, Volkswagen describes the respective functions in a
suitable place, e.g. in a separate service description or on an Internet page, and the associated
privacy information is provided. Personal data may be used to perform online services. For this, data
are exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer.
Any collection, processing and use of personal data that goes beyond the provision of the service
takes place exclusively according to legal regulations, contractual agreements or the necessary
permission.
You can activate and deactivate the services and functions, some of which charge a fee, and, in some
cases, also disable the vehicle's entire data connection. This does not apply to any functions and
services required by law, e.g. emergency call systems.
Third-party services
If you are able to use online services provided by a party other than the manufacturer, these services
are the sole responsibility of the provider in question and are subject to this provider's privacy policy

The individual manufacturer declares herewith that the following products conform, at the time of
vehicle production, with the basic requirements and other relevant laws and regulations, including
FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:
Radio-based equipment



luding City Emergency Braking System.




Electrical equipment
-volt socket.
Recycling and scrapping end-of-life vehicles
Recycling end-of-life vehicles
Volkswagen has already made provision for you to recycle your vehicle in an environmentally
responsible manner. The extensive recycling systems operating in many European countries will take
back your vehicle at the end of its useful life. Once the vehicle has been recycled, a certificate of
destruction will be issued to show that the vehicle has been disposed of correctly.
Return of end-of-life vehicles is free of charge, provided that national legislation is complied with.
Further information on return and recycling of end-of-life vehicles is available from a Volkswagen
dealership.
Scrapping
The relevant safety requirements must be observed when the vehicle or its individual components,
e.g. from the airbag system and belt tensioners, are scrapped. Qualified workshops are familiar with
these regulations.
Information about vehicles with N1 approval (light commercial vehicle)
Please observe the following for vehicles used to transport goods with a maximum permitted weight
of up to 3.5 t (N1 approval in Europe):
Variants and number of seats
There are various types of N1 vehicles based on a Volkswagen passenger car. The number of seats
may be restricted to two or four.

items ⇒ Transporting items .
Information on EU Directive 2014/53/EU
Simplified EU declaration of conformity
Your vehicle is equipped with various radio systems. The manufacturers of these radio systems
declare that this equipment complies with Directive 2014/53/EU where required by law.
The complete text of the EU declaration of conformity is available at the following internet address:
www.volkswagen.com
/generalinfo

Manufacturers' addresses
All relevant components must bear the manufacturer's address in accordance with 2014/53/EU.
For components that, due to their size or nature, cannot be provided with a sticker, the respective
manufacturers' addresses as required by law are listed here:
Radio
equipm
ent
installe
d in the
vehicle
Manufacturers'
addresses
Vehicle
key
Hella KGaA Hueck
& Co.
Rixbecker Strasse
75
59552 Lippstadt
GERMANY
Marquardt GmbH
Schloss-Strasse 16
78604 Rietheim-
Weilheim
GERMANY
Continental
Automotive GmbH
Siemensstrasse 12
93055 Regensburg
GERMANY
Remote
control
Digades GmbH
Äussere