2021 MERCEDES-BENZ V-CLASS MPV ESP

Note
s on loading guidelines &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if theta il‐
gate is open when the engine is running,
especially if theve hicle is in motion. #
Always switch off the engine before
opening theta ilgate. #
Never drive with theta ilgate open. &
WARNING Risk of injury from unsecured
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R luggage or loads
R seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
exc eptional case
There is a risk of injur y,particularly in the
ev ent of braking manoeuvres or abrupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr avelling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of accident due toincor‐
re ctly positioned load
The centre of gr avity of the load can be too
high and/or toofa rto wa rdsth ere ar.
This can significantly impair handling as well
as steering and braking characteristics. #
Always make sure that the cent reof
gr av ity of the load is between the axles
and as low as possible near there ar
axle. &
WARNING Risk of accident due to
exc eeding the permissible wheel/axle
loads or the gross vehicle weight
The driving characteristics, as well as steering
and braking, may be greatly impaired. Over‐
loaded tyres may overheat and bur stas a
consequence. #
When transpo rting a load, alw ays
obser vethe permissible wheel loads,
axle loads and the maximum permissi‐
ble gross mass forth eve hicle (including
occupants). &
WARNING Risk of injury if unsuitable
climbing aids are used
In theev ent that you use openings in the
bodywork or attachments as steps, you
could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing
aids, e.g. a suitable ladder. *
NO
TEDama gecaused bythe use of
openings in the bodywork or de tach able
part as a step Using
the lo wer guide of the sliding door (car‐
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. If
yo u are using a roof luggage rack , please no te
th e maximum roof load and the maximum load
capacity of thero of luggage rack ( /page 278).
The handling characteristics of your vehicle are
dependent on the load distribution.
Therefore, please obser vethefo llowing no tes
when loading:
R the load must not pr otru de abo vethe upper
edge of the seat backrests.
R if possible, alw ays transport the load in the
load compartment.
R fastenthe load tothe tie-down eyes and dis‐
tribute the load evenly among them. 212
Transporting

Load compa
rtment variants
Yo u can vary the load compartment according to
yo ur transpo rtation requirements as follo ws:
R byfolding there ar seat backrests or rear
ben chseat backrests forw ard totheta ble
position
R byfolding there ar seats forw ards
R byfolding there ar ben chseat forw ards
R byremoving there ar seats and/or there ar
ben chseat
R byremoving the seat/bunk combination
R byfolding up or removing the bed extension
of the seat/bunk combination
Yo u will find information about there ar seats and
th ere ar ben chseat in the "Seats" section
(/ page 74). Securing loads
Note
s on load securing *
NO
TEDama getotheve hicle if the maxi‐
mum loading capacity of the lashing
points is exceeded If
yo u combine various lashing points to
secure a load, alw aystak eth e maximum load‐
ing capacity of thewe akest lashing point into
account.
During maximum full- stop braking, forc es may
act which can multiply thewe ight of the load. #
Always use se veral lashing points todis‐
tribute and spread the load. #
Distribute the load on the lashing points
eve nly. Obser
vethe information relating tothe maximum
loading capacity of the lashing points
(/ page 278).
As the driver, you are responsible for ensuring the
fo llowing:
R The load is secured against slipping, tipping,
rolling or falling off.
Ta ke usual traf fic conditions as well as swerv‐
ing or full brake application and bad roads
into account.
R The applicable requ irements and guidelines
re lating toload-securing practices are met.
If th is is not the case, this may const itute a
punishable of fence, depending on local legis‐ lation and any ensuing conse
quences.
Obser vecountr y-specific la ws.
Make sure that the load is secure before every
jou rney and at regular inter vals during a long
journe y.Ad just the load securing as necessar y.
Information on how tosecure loads cor rectly can
be obtained from the manufacturers of the load
securing aids or lashing material for load secur‐
ing, forex ample.
Also obse rveth e no tes on loading guidelines
(/ page 212).
When securi ng loads, obser vethefo llowing:
R Fill spaces between the load and the load
compartment walls or wheel wells. Forth is
purpose, use rigid load securing aids, such as
ch oc ks,wo oden fixings or padding.
R Attach secured and stabilised loads in all
directions.
Use the lashing points or the tie-down eyes
and guide rails in there ar compartment.
Only use lashing materials, such as lashing
nets and lashing stra ps, which ha vebeen tes‐
te d in accordance with cur rent standards
(e.g. DIN EN). Alw ays use the lashing points
closest tothe load and pad sharp edges.
% Yo
u can obtain lashing material tested in
accordance with cur rent standards (e.g.
DIN EN) from a specialist company or from a
qu alified specialist workshop.
Note onthe lashing points and tie-down eyes
on the load compa rtment floor forto uring
mo torc ycles (vehicle category M1) Example: lashing angle
for optimal load security
0057 Vertical tothe load compartment floor
0058 Load compartment floor 214
Transporting

Note
s on maintenance
+ ENVIRONMENTA
LNO TEEnvironmen‐
ta lly pollution from disposal not in an
environmentally responsible manner If,
for operating reasons, individual main te‐
nance workis car ried out under your own
direction, the environmen tal pr otection
re qu irements must be obser ved. When dis‐
posing of operating fluids, e.g. engine oil, the
legal requ irements must be obser ved. This
also af fects all pa rts th at ha vecome into con‐
ta ct with operating fluids, e.g. filters. #
Dispose of em pty containers, cleaning
clo ths and care products in an environ‐
mentally responsible manner. #
Follow the instructions for use of care
products. #
Do not allow th e enginetorun longer
th an necessary when stationar y. When
working on theve hicle, comply with all
saf etyre gulations, such as the operating instruc‐
tions, regulations concerning hazardous materi‐
als, environmental pr otection measures, work
saf ety and accident pr evention regulations.
Yo u must secure theve hicle on jack stands of
suf ficient load capacity if workis being car ried
out underneath theve hicle.
Please also referto the no tes about qualified spe‐
cialist workshops (/ page 22).
The scope and regularity of the inspection and
maintenance workprimarily depend on the of ten
diverse operating conditions.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. a Mercedes-Benz Service
Centre.
Yo u will find information about ope rating fluids
appr oved for Mercedes-Benz and capacities
under "Opera ting Fluids and Capacities"
(/ page 269).
Obser vethe information under "Mercedes-Benz
GenuineParts" (/ page16). Se
rvice inter val display Service inter
val display function The ASSY
STPLUS service inter val display on the
instrument clus ter display pr ovides information on
there maining time or dis tance be fore the next
service due date.
Under arduous operating conditions or if theve hi‐
cle is subjected toinc reased loads, the ASS YST
PLUS service inter val display may shor tenthe
service inter val.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop. Displaying
the service due da te Re
quirements
R The ignition is switched on.
On-board computer: 4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the0076 or0038
st eering-wheel button. Information on
regular maintenance work *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Maintenance
workwhich is not car ried out at
th eright time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Adhere tothe prescribed service inter‐
va ls. #
Always ha vethe prescribed mainte‐
nance workcar ried out at a qualified
specialist workshop. Note
s on special service requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous operating con‐
ditions or increased loads.
Arduous operating conditions include:
R regular city driving with frequent intermediate
st ops
R frequent short-dis tance driving
R frequent ope ration in mountainous terrain or
on poor road sur faces 220
Maintenance and care

Example: engine oil
filler opening #
Obser vethe information rega rding appr oved
engine oil under "Operating fluids and capaci‐
ties" (/ page273). #
Unscr ewand remo vethe cap 1. #
Top up engine oil. #
Fitthe cap 1onthefiller opening and
tigh ten.
When doing so, make su rethat the cap
engages cor rectly. #
If present, check the oil le vel using the oil dip‐
st ick (/ page 223). #
Inthe case of vehicles without an oil dipstic k,
ch eck the oil le vel with the on-board com‐
puter af terth e next journey (/ page 222).
It is necessary torunth e engine for an extended
pe riod af ter each oil top up tocor rectly de tect
th e oil le vel. Fill le velch anges during oil top ups
may not be immediately visible. Depending on the
driving profile, the new oil le vel can only be dis‐
pla yed af ter a driving time of up to60 minutes.
If necessa ry, only top up thequ antity of oil shown
in the instrument clus ter display and check the
oil le vel again af terth e next journe y. Checking/topping up
the coolant &
WARNING Risk offire ‑ and inju ryfrom
antifreeze
If antifreeze comes into contact with hot com‐
ponent parts in the engine compartment, it
may ignite. #
Allow the engine tocool down before
yo uto p up the antifreeze. #
Make sure that no antifreeze spills out
next tothefiller opening. #
Thoroughly clean the antifreeze from
component parts before starting the
ve hicle. &
WARNING Risk of scalding from hot
coolant
If yo u open the cap, you could be scalded. #
Letthe mo tor cool down before opening
th e cap. #
When opening the cap, wear pr otective
gl ove s and saf etygl asses. #
Open the cap slowly torelease pres‐
sure. Only
check and top up the coolant le vel when the
ve hicle is stationary on a le vel sur face and the
engine has cooled down. The coolant temp era‐
ture must be below 50°C. &
WARNING Risk of burn s from hot com‐
ponent parts in the engine compartment
Cer tain component pa rts in the engine com‐
partment can be very hot, e.g. the engine, the
cooler and pa rts of theex haust sy stem. #
Allow the engine tocool down and only
to uch component parts desc ribed in the
fo llowing. Coolant con
tains glyc ol and is therefore poison‐
ous. #
Obser vethe information under "Operating flu‐
ids and capacities" (/ page274).
* NO
TEPaint wo rkdamage due tocoolant If coolant
gets on painted sur faces, the paint‐
wo rkcan be damaged. #
Add coolant carefully. #
Remo vespilled coolant. Re
gular lych eck the engine cooling sy stem and
th e heating sy stem for leaks . Ifthere is a loss of
coolant, ha vethe cause de term ined and rectified
in a qualified specialist workshop without dela y. Maintenance and care
225

R
Do not af fix st icke rs,fi lms or similar.
R Remo vedirt as soon as possible.
Matt finish
R Only use care products appr ovedfor
Mercedes-Benz.
R Do not polish theve hicle and light-alloy
wheels.
R Use only automatic car washes that meet cur‐
re nt tech nological standards.
R Do not use a wash program that ends with a
hot wax treatment in au tomatic car washes.
R Do not use paint cleaners, buf fing or polish‐
ing products, or gloss preser vers, e.g. wax.
R Always ha vepaintwork repairs car ried out at
a qu alified specialist workshop. Note
s onthe care of vehicle parts &
WARNING Risk of injury if unsuitable
climbing aids are used
In theeve ntthat you use openings in the
bodywork or attachments as steps, you
could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing
aids, e.g. a suitable ladder. &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe wiper
arm. #
Always switch off the windscreen wip‐
ers and the ignition before cleaning the
windscreen or wiper blades. &
WARNING Risk of burn s fromtheta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into con tact
wi th th ese parts of theve hicle, you could
burn yourself. #
Always be particularly careful around
th eta ilpipe and theta ilpipe trims and supervise
children especially close lyin
th is area. #
Allow vehicle parts tocool down before
to uching them. *
NO
TEDama gecaused bythe use of
openings in the bodywork or de tach able
part as a step Using
the lo wer guide of the sliding door (car‐
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. %
Information on suitable cleaning agents or
cleaning clo
ths can be obtained from a quali‐
fi ed specialist workshop.
To prev ent damage totheve hicle, obser vethe
no tesfo r cleaning and care of thefo llowing car
parts:
Wheels and rims
R Use water and acid-free alloy wheel cleaner.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. Otherwise, wheel bolts
and brake components could be damaged.
R Toavo id cor rosion of brake discs and brake‐
pads, drive for a few minutes af ter cleaning
before parking theve hicle. The brake discs
and brakepads warm up and dry out.
Wi ndo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom‐
mended for Mercedes-Benz.
R Do not use dry clo ths, abrasive cleaning
agents or cleaners containing sol vents to
clean the inside of windo ws.
Wi per blades
R With th e wiper arms folded away, clean the
wiper blades with a damp clo th
( / page 116).
R Do not clean the wiper blades too of ten.
Ex terior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, forex ample, car shampoo.
R Onlyuse cleaning agents or clo ths suitable
fo r plast ic covers. Maintenance and care
229

Sensors
R Clean the sensors in the front and rear bump‐
ers with a soft clo thand car shampoo
(/ page 153).
R When usi ng a high-p ressure cleaner, keep a
minimum dis tance of 30 cm.
Re versing camera and 360° Camera
R Open the camera co ver with the multimedia
sy stem (/ page169).
R Use clean water and a soft clo thtoclean the
came ralens.
R Do not use a high-pressure cleaner.
Sliding door
R Remo vefore ign objects from the vicinity of
th e contact plates and contact pins of the
sliding door.
R Clean the contact plates and contact pins
with a mild cleaning agent and a soft clo th.
R Do not oil or grease the contact plates and
th e contact pins.
Ta ilpipes
R Clean with a cleaning agent recommended for
Mercedes-Benz, especially in the winter and
af te rwa shing theve hicle.
R Do not use acidic cleaning agents.
Tr ailer hitch
R Obse rveth e no tes on care in the trailer hitch
manufacturer's operating instructions.
R Do not clean the ball neck with a high-pres‐
sure cleaner or solvent.
R Remo vetraces of rust on the ball, forex am‐
ple, with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti-swer
vecou‐
pling, no tethe manufacturer's Operator's
Manual. Note
s on interior care &
WARNING Risk of injury from plastic
parts breaking off af terth e use of sol‐
ve nt-based care products
Ca reand cleaning products con taining sol‐
ve nts can cause su rfaces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning prod‐
ucts containing sol vents toclean the
cockpit. &
WARNING Risk of injury or death from
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts totear
or fail in an accident. #
Never blea chor dye seat belts. To
prev ent damage totheve hicle, obser vethe
fo llowing no tesfo r cleaning and care:
Seat belts
R Clean with luk ewarmsoapy water.
R Do not use chemical cleaning agents.
R No he atingover 80°C or drying in direct sun‐
light.
Lens of the instrument clus ter
R Clean the sur faces carefully wi tha cotton or
mic rofibre clo thand acr ylic glass care prod‐
ucts.
R Do not use any other agents.
Display R Switch off the display and let it cool down.
R Clean the sur face carefully with a microfibre
clo thand a suitable display cleaning product
(TF T-LC D).
R Do not use any other agents.
Digital rearview mir ror
R Clean the mir rorgl ass with a clo thmois tened
wi th glass cleaner.
R Clean the light sensors of the inside rearview
mir ror with a dry cotton clo th.
R Do not spr aytheglass cleaner on the mir ror
gl ass.
R Do not use any other agents.
Plastic trim R Clean with a damp microfibre clo th.
R Ifve ry dirty: use a cleaning product recom‐
mended for Mercedes-Benz.
R Do not af fix st icke rs,fi lms or similar.
R Do not allow tocome into contact wi thcos‐
metics, insect repellent and sun creams. 230
Maintenance and care

The Mercedes-Benz emer
gency call centre
can transmit theve hicle position data toone
of the public emer gency services call centres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emergency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem can‐
not connect tothe Mercedes-Benz emer gency
call centre, the emer gency call is au tomatically
sent tothe public emer gency services call centre.
If no connection can be made tothe public emer‐
ge ncy services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call centre ope rator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual Mercedes-Benz emer‐
ge ncy call #
Touse the SOS but ton in theove rhead
control panel: pressthe SOS button at least
one second long. #
Touse voice control: usethe LINGUA‐
TRONIC Call the Mercedes accident centre
vo ice command .
When the emer gency call is made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre. The Mercedes-Benz eme
rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call centres.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call centre ope rato r.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emergency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem can‐
not connect tothe Mercedes-Benz emer gency
call centre, the emer gency call is au tomatically
sent tothe public emer gency services call centre.
If no connection can be made tothe public emer‐
ge ncy services, a cor responding message
appears inthe media displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
Ending an unin tentional Mercedes-Benz emer‐
ge ncy call #
Select 0076onthe multifunction steering
wheel. Tr
ansmitted data Mercedes-Benz with the
Mercedes-Benz emer gency call In
theeve nt of an auto matic or manual emer‐
ge ncy call, as well as for a 11 2 emer gency call,
da ta is transmitte dto the Mercedes-Benz emer‐
ge ncy call centre or the public emer gency serv‐
ices call centre.
The following data is transmitte d:
R Vehicle's GPS position data
R GPS position data on thero ute (a few hun‐
dred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R The estimated number of people in theve hi‐
cle
R Whe ther the emer gency call was initiated
manually or automatically 234
Breakdown assis tance

R
Further information on ABS (/ page154)
R Further information on ESP ®
(/ page 154)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you only use bat teries that ha vebeen tested
and appr oved foryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion toprev ent vehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can igni tethe highly
ex plosive gas mixture in the batter y. #
Todischar geany electrostatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created while
th e battery is charging and when jump-s tarting.
Make sure that nei ther you nor the battery is
electros tatically charge d.
Elect rostatic charge can occur in thefo llowing
cases, forex ample:
R You are wearing synthetic clo thing.
R There is friction between your clo thing and
th e seat.
R You drag or push the battery across a carpet
or other synthetic materials.
R Youru bth e battery with clo ths or towe ls. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. +
ENVIRONMENTAL
NOTEEnvironmental
damage due toimproper disposal of bat‐
te ries Batteries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. Obser
vethe saf ety no tes and pr otective meas‐
ures when handling batteries. Risk of
explosion Fire, naked
flames and smoking are
prohibited when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
and clo thing. Wear suitable pr otective
clo thing, in particular glove s, an apron
and a saf ety mas k.Immedia tely rinse
electrolyte acid splashes off wi th
clean water.If necessar y,seek medi‐
cal advice. We
areye pr otection. Ke
ep children at a safe dis tance. Obser
vethese Operating Instructions. 236
Breakdown assis tance