2021 MERCEDES-BENZ EQA SUV service

Dat
Dat
a pr ot
a pr otection r
ection r ights
ights Depending on
your country or the equipment and
ra nge of functions of your vehicle as well as the
services you use and the services on o.er, you
are entitled todi.erent data pr otection rights.
Fu rther information on data pr otection and your
data pr otection rights can either be found on the
manufacturer's website or you will receive this
information as part of theva rious services and
service o.ers. There you will also /nd the contact
information forth e manufacturer and its data pro-
te ction o1cers.
At awo rkshop, forex ample, with the support of a
specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Cop
Cop
yr
yright
ight
Information on licences for free and open-source
soTware used in your vehicle can be found on the
data car rier in your vehicle document wallet and
with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource General no
tes
43
43

Saf
Saf
el
ely tr
y tr anspor
anspor ting c
ting childr
hildren in t
en in t he v
he vehicle
ehicle Alw
ay
Alw ays observ
s observ e when c
e when c hildr
hildren ar
en ar e trav
e tr avelling in t
elling in t he
he
v
v ehicle
ehicle %
Also strictly obser vethe saf ety no tesfo rthe
speci/c situation. In this wa yyo u can recog-
nise po tential risks and avoid dangers if chil-
dren are tr avelling in theve hicle
(/ page 60).
Be dilig
Be dilig ent
ent
Bear in mind that negligence when securing a
ch ild in thech ild restraint system ma y haveseri-
ous conse quences. Alw ays be dili gent in securing
a ch ild carefully before every journe y.
Ne ver allow babies and children totrave l sitting
on the lap of ano ther vehicle occupant.
To impr oveprotection forch ildren younger than
12 years old or under 1.50 m in height,
Mercedes-Benz recommends you obser vethefo l-
lowing information:
R Always secure thech ild in a child restraint sys-
te m suitable forth is Mercedes-Benz vehicle.
R The child restraint system must be appropria te
to the age, weight and size of thech ild. R
The vehicle seat must be suitable for /tting a
ch ild restraint system (/ page 63).
Ac cident statistics show that children secured on
th ere ar seats are generally sa ferth an children
secured on the front seats. Forth is reason,
Mercedes-Benz st rongly advises that you /t a
ch ild restraint system toare ar seat.
The g
The g ener eneric t
ic ter
erm c
m c hild r
hild r es
estr
traint syst
aint syst em
em
The generic term child restraint system is used in
th is Owner's Manual. A child restraint system is,
fo rex ample:
R a baby car seat
R are ar wa rd-facing child seat
R afo rw ard-facing child seat
R ach ild booster seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
booster seat with a backrest.
The child restraint system must be appropria te to
th e age, weight and size of thech ild. Observ
Observ e law e laws and leg
s and leg al r
al req
equir
uir ements
ements
Alw ays obser vethe legal requ irements when
using a child restraint system in theve hicle.
Make sure that thech ild restraint system is
appro ved in accordance with theva lid test speci/-
ca tions and guidelines. Further information can
be obtained at a quali/ed specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Onl
Onl y use appr ov
y use appr oved c
ed c hild r
hild r es
estrtraint syst
aint syst ems
ems
Only child restraint systems that meet thefo llo w-
ing UNECE standards are permitted for use in the
ve hicle:
R UN-R44
R UN-R129 (i-Size child restraint systems)
In fo rm ation on child restraint system appro val
categories and de tails on the appr oval label on
th ech ild restraint system (/ page 64). Occupant saf
ety
59
59

A
A
v
void dir
oid dir ect sunlight
ect sunlight &
W
WARNING
ARNING Risk of burns when thech ild
seat is exposed todirect sunlight
If th ech ild restraint system is exposed to
direct sunlight or heat, parts could heat up.
Children could su.er burns from these parts,
particular lyon me tallic parts of thech ild
re straint system. #
Always make sure that thech ild restraint
system is not exposed todirect sunlight. #
Protect thech ild restraint system wi th a
blank et,fo rex ample. #
Ifth ech ild restraint system has been
ex posed todirect sunlight, allow it to
cool before securing a child into it. #
Never lea vechildren unattended in the
ve hicle. Observ Observ
e when st
e when st opping or par
opping or par king
king &
W
WARNING
ARNING Risk of accident and injury due
to leaving children unattended in theve hi-
cle
If ch ildren are leT unattended in theve hicle,
th ey could, in particular:
R open doors, thereby endangering other
persons or road users.
R get out and be struck byoncoming tra1c.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. &
W
WARNING
ARNING Risk offatal injury due toexpo-
sure toextreme heat or cold in theve hicle
If persons, particular lych ildren, are subjected
to prolonged exposure tointense heat or cold,
th ere is a risk of se vere injury or even death. #
Never lea vepersons, particular lych il-
dren, unattended in theve hicle. Ov
Ov
er
ervie
vie w of r
w of r ecommended c
ecommended c hild r
hild res
estr
traint syst
aint syst ems
ems %
Further information on the cor rect child
re straint system can be ob tained at a quali-
/ed specialist workshop. Mercedes-Benz rec-
ommends that you use a Mercedes-Benz
Service Centre forth is purpose. 62
62
Occupant saf
ety

Syst
Syst
em limits
em limits
The braking e.ect of the electric mo tor during
re cuperation in overrun mode may be reduced or
may not be available at all in thefo llowing situa-
tions:
R when the high-voltage battery charge level
increases
R ifth e high-voltage battery is not yet at a nor-
mal operating temp erature
R when driving at speeds close tozero
R in transmission position i
R during and aTer ESP ®
inter venes
In these cases, the desired deceleration is set by
th e brake control system. Also brake with the
service brake if necessar y.
Manuall
Manuall y se
y setting r
tting r ecuper
ecuper ativ
ative deceler
e deceler ation
ation
Yo u can use the steering wheel gearshiT paddles
to manually adjust the intensity of recuperation in
ov errun mode. %
When theve hicle is star ted again, thefo llo w-
ing recuperation le vel is set:
R hÃ: if hÃwas selected pr evi-
ousl y.
R h: if a recuperation le velot her than
hà was selected pr eviousl y.
The following recuperation le vels are available:
R hà Intelligent and anticipa tory recupera-
tion with ECO Assist (/ page 156)
R hq Norecuperation: theve hicle coasts,
ro lls freely
R h Normal recuperation R
h± Increased recuperation: increased
decele ration in overrun mode
R h±± Maximum recuperation: maximum
decele ration in overrun mode #
T
To incr
o incr ease r
ease r ecuper
ecuper ation:
ation:brie0y pull gearshiT
paddle 1. #
T
To r
o r educe r
educe r ecuper
ecuperation:
ation:brie0y pull gearshiT
paddle 2. #
T
To select
o select hÃ: pull and hold gearshiT pad-
dle 1 or2.
The Instrument Displ aysho ws th e currently selec-
te dre cuperation le vel next tothe transmission
position displa y. EC
EC
O Assis
O Assis t function
t function %
ECO Assist is not available in all countries.
Depending on theve hicle's equipment, di.er-
ent events ahead can be de tected.
ECO Assist is active only in hÃ
(/ page 156).
ECO Assist anal yses data forth eve hicle's expec-
te dro ute. This allo ws the system tooptimally 156
156
Driving and parking

th
e impr ovedch arging per form ance and better
ch arging e1ciency o.ered.
S
S t
to
o wing t
wing t he c
he char
harging cable
ging cable
Alw ays st owtheve hicle charging cable in the
ch arging cable bag pr ovided and secure it in the
boot or load compartment of your vehicle.
Otherwise, thech arging cable is not su1ciently
secured.
Syst
Syst em limits em limits
The po wer output of the high-voltage battery may
be impaired bythefo llowing:
R High or low outside temp eratures
R Electrical auxiliary consumers in theve hicle
being switched on, e.g. operating the air con-
ditioning system
R Extended periods without charging
The charging time of the high-voltage battery may
be increased bythefo llowing:
R High or low outside temp eratures
R Extended periods without charging R
The maximum available charge cur rent of the
ch arging facility
R The settings of thech arging process in the
multimedia system (/ page 180) N
No
ot
tes on c
es on c har
harging t
ging t he high-v
he high-v olt
oltag
age batt
e batt er
ery at t
y at t he
he
mains soc ke
mains soc ket (mode 2)
t (mode 2) &
D
DAN
AN GER
GER Risk of fatal injury from incor-
re ctly ins talled component parts
Connecting thech arging cable toa mains
soc ket using incor rectly ins talled component
parts could cause a /re or an electric shoc k,
fo rex ample. #
Only connect thech arging cable to a
mains soc ketth at:
R Has been proper lyinstalled and
R Has been inspected byaqu ali/ed elect ri-
cian #
For saf etyre asons, only use thech arging
cable supplied with theve hicle or an
original Mercedes-Benz charging cable. #
Purchase these parts at a Mercedes-
Benz Service Centre and obtain advice
th ere.
Mercedes-Benz thoroughly tests these original
ch arging cables forth eir suitability for high-
vo ltage charging of your vehicle. #
Never use a damaged charging cable. #
Do not use:
R Extension cables
R Extension reels
R Multiple soc kets #
Never use soc ket ada pters toconnect
th ech arging cable tothe mains soc ket.
The only exception being if the adap ter
has been tested and appro vedby the
manufacturer forch arging the high-volt-
age battery of an electric vehicle. #
Obser vethe saf ety no tes in the operat-
ing inst ructions forth e soc ket ada pter. Only
thefo llowing charging cables may be used:
R The charging cable supplied with theve hicle. 166 166
Driving and parking

higher
than the amount of energy actually absor-
bed bythe high-voltage batter y.This is there sult
of di.erent le vels of charging losses and is descri-
bed as rech arge e1ciency. Charging losses occur,
fo rex ample, due toheat that builds up when
ch arging or from auxiliary consumers that are
switched on. Further information on rech arge e1-
ciency can be obtained at a quali/ed specialist
wo rkshop. Se
Se
tting t
tting t he maximum per
he maximum per missible c
missible c har
harging cur-
ging cur-
r
r ent f
ent f or c
or char
harging at a mains soc ket
ging at a mains soc ket *
N
NO
OTE
TE Overloading the mains soc ket due
to excessive charging cur rent If
th ech arging cur rent is too high, the fuse
could be tripped or theex tern al mains supply
could overheat. #
Make sure that theex tern al mains supply
has been designed tohandle the set
ch arging cur rent. #
If necessar y,reduce the set charging
cur rent or use a di.erent mains soc ket. #
For saf etyre asons, only use thech arging
cable supplied with theve hicle or an
original Mercedes-Benz charging cable.
Mercedes-Benz thoroughly tests these
original charging cables forth eir suitabil-
ity for high-voltage charging of your vehi-
cle. Pur chase these parts at a Mercedes-
Benz Service Centre and obtain advice
th ere. #
Check the setting of the maximum
ch arge cur rent using thech arging capa-
city shown in the Instrument Displa y. Before
charging at a mains soc ket, ha vethe maxi-
mum permissible charging cur rent forth ere leva nt
mains soc ket or the building inspected byaqu ali-
/ed elect rician. The charging cable supplied is set
to a countr y-speci/c maximum charging cur rent
va lue. When charging abroad, the maximum value
may exceed the permitted value forth at countr y.
When abroad, obser vethe count ry-speci/c la ws
when charging. If you ha vequestions concerning
setting thech arging cur rent or if there is a mal-
function, please contact a quali/ed specialist
wo rkshop. #
Set the maximum permissible charging cur-
re nt in the multimedia system menu
(/ page 180).
If th eex act value of the maximum permissible
ch arging cur rent cannot be set, select the next
smaller adjustable value.
% Ifth eve hicle requ ires more time than usual to
ch arge the high-voltage batter y,ch eck the
maximum charging cur rent settings in the
multimedia system menu. Ov Ov
er
er vie
vie w of t
w of t he c
he char
harging cable contr
ging cable contr ol panel
ol panel The
charging cable cont rol panel sho ws the cur-
re nt status of thech arging process. Driving and parking
169
169

#
Bring theve hicle toa standstill bypressing the
brake pedal. #
Ongradients, turn the front wheels so that the
ve hicle will rollto wa rdsth eke rb if it starts
moving. #
Apply the electric parking brake. #
Engage transmission position jin a station-
ary vehicle with the brake pedal applied
(/ page 162). #
Switch o. theve hicle bypressing the1 but-
to n. #
Release the service brake slo wly. #
Get out of theve hicle and lock it.
% When you park theve hicle, you can still oper-
ate the side windo wsand the panoramic slid-
ing sunroof for appr oximately four minutes if
th e driver's door is closed. Gar
Gar
ag
age door opener
e door opener Pr
Pr
ogr
ogr amming butt
amming butt ons f
ons for t
or the g
he g ar
arag
ag e door opener
e door opener &
W
WARNING
ARNING Risk of injury bybecoming
trapped when opening and closing a
ga rage door
When you operate or prog ram a garage door
with an integ ratedga rage door opener, per-
sons can become trapped or struck bythe
ga rage door if they stand wi thin its range of
mo vement. #
Always make sure that nobody is within
th era nge of thega rage door's mo ve-
ment. Before prog
ramming thega rage door opener, park
th eve hicle outside thega rage . Make sure that the
ve hicle is switched on but not star ted.
R
R eq eq uir
uir ements:
ements:
R The vehicle has been par ked outside the
gar age or outside thera nge of mo vement of
th e door.
R The vehicle is switched on.
R The vehicle has not been star ted.
% The garage door opener function is alw ays
av ailable when theve hicle is switched on. Driving and parking
183
183

Ov
Ov
er
ervie
vie w of ins
w of ins tr
trument display
ument display 1
Recommended speed when route guidance is
active (drive prog ram ; Eco)
2 LeT area for additional values (e xample: digi-
ta l speedome ter): Digital speedome ter /
Ra nge / ECO display
3 Outside temp erature
4 Time
5 Right area for additional values (e xample:
operating energy in percent): Operating
energy in percent / Range / ECO display
6 Output scale
7 Recuperated po wer scale
8 Maximum available output of the drive system
9 Transmission position
A Current output
B Indexpoints C
Centre display area of the inst rument display
(e xamp le: standard display for trip): Trip /
Service / Assistance / Telephone / Media /
Ra dio / Navigation / Styles and displa ys
D Current state of charge ofthe high-voltage
battery
E Available maximum range according toaver-
age consum ption
F Available range according topersonal driving
style
Under normal operating conditions, the display of
th eav ailable drive system output is in the maxi-
mum range.
In thefo llowing cases, the po wer output available
may deviate from the maximum range:
R Very high or low outside tempe ratures
R Very high per form ance requ irements for a
long period of time
R Very low charge status of the high-voltage bat-
te ry
R Fault in the drive system The segments on
the speedome ter indicate the
statuses of thefo llowing systems: cruise control/
limiter/Active Distance Assist DISTRONIC
Maximum range Eis calculated based on the
av erage consum ption of theve hicle. Range Fis
calculated based on the personal driving style.
The actual remaining range particular lydepends
on outside temp eratures or air conditioning set-
tings.
While the navigation system or commuter route is
active, additional information about thero ute
ahead can be included in range calculation F.
The actual remaining range may di.er from the
displa yed cur rently calculated range. Instrument display and on-board computer
245 245