2021 AUDI Q5 ESP

Care and cleaning





Component Situation Solution
Wheels Road salt Water
Brake dust Acid-free special cleaning solution
Exhaust tail pipes | Road salt Water, cleaning solution suitable for stainless steel, if nec-
essary
Decorative parts | Deposits Mild soap solution ®), a cleaning solution suitable for stain-
and
trim
less steel, if necessary

Paint Paint damage Repair with touch-up paint

Spilled fuel Rinse with water immediately

Surface rust Rust remover, then treat with hard wax; for questions, con-
sult an authorized Audi dealer or authorized Audi Service
Facility.

Corrosion Have it removed by an authorized Audi dealer or author-
ized Audi Service Facility.

Water no longer
beads on the surface
of clean paint
Treat with hard wax (at least twice per year)

No shine even though
paint has been pro-
tected/paint looks
poor
Treat with suitable polish; then apply paint protectant if
the polish that was used does not contain any protectant

Deposits such as in-
sects, bird droppings,
tree sap, and road
salt
Dampen with water immediately and remove with a micro-
fiber cloth

Grease-based con-
taminants such as
cosmetics or sunblock
Remove immediately with a mild soap solution ® anda
soft cloth


Carbon compo- Deposits clean the same way as painted parts > page 282
nents
Decorative decals | Deposits Soft sponge with a mild soap solution®
Audi e-tron Deposits Soft, dry towel
charging system
Wall mount clip | Deposits Soft towel with alcohol-free cleaning solution

2) Mild soap solution: maximum two tablespoons of
Interior cleaning
neutral soap in 1 quart (1 liter) of water


Component Situation Solution
Window glass Deposits Glass cleaner, then wipe dry
Decorative parts {Deposits Mild soap solution®
and
trim

284

80B012721BA
Care and cleaning


Component Situation Solution

Plastic parts Deposits Damp cloth

Heavier deposits Mild soap solution ®), detergent-free plastic cleaning solu-
tion, if necessary


Water-based deposits
such as coffee, tea,
blood, etc.
Displays/instru- | Deposits Soft cloth with LCD cleaner; dust in the lower area of the
ment cluster instrument cluster can be removed using a soft brush.
Controls Deposits Soft brush, then a soft cloth with a mild soap solution®)
Safety belts Deposits Mild soap solution ), allow to dry before letting them re-
tract
Textiles, Deposits adhering to | Vacuum cleaner
artificial leather, |the surface
microfiber Absorbent cloth and mild soap solution®

Oil-based deposits
such as oil, make-up,
etc.
Apply a mild soap solution ®), blot away the dissolved oil or
dye, treat afterward with water, if necessary

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Special stain remover, blot with absorbent material, treat
afterward with mild soap solution, if necessary)

Natural leather Fresh stains Cotton cloth with a mild soap solution®

Water-based deposits
such as coffee, tea,
blood, etc.
Fresh stains: absorbent cloth
dried stains: stain remover suitable for leather

Oil-based deposits
such as oil, make-up,
etc.
Fresh stains: absorbent cloth and stain remover suitable
for leather
dried stains: oil cleaning spray

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Spot remover suitable for leather


nents

Care Regularly apply conditioning cream that protects from
light and penetrates into the material. Use special colored
conditioning cream, if necessary.
Carbon compo- Deposits Clean the same way as plastic components

a) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water

ZA WARNING

The windshield must not be treated with wa-
ter-repelling windshield coating agents. Un-
der
unfavorable conditions, such as wetness,
darkness, and when the sun is low, these coat-
ings can cause increased glare, which increas-
es the risk of an accident. They can also cause
wiper blade chatter.


285

Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.

_Z\ WARNING
Follow the steps given above. This is for your
protection and the for the safety of others on
the road.


Equipment
Vehicle tool kit, tire mobility kit, a
vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack

TT eee ee TTL

Applies to: vehicles with plug-in hybrid drive
Fig. 182 Luggage compartment: side trim panel and com-
partment
288
The vehicle tool kit, vehicle jack, tire mobility kit
and compressor are stored in the luggage com-
partment under the cargo floor cover.
> Lift the cargo floor using the handle © fig. 181.
> Applies to: vehicles with spare tire: Turn the
handle counter-clockwise and remove the spare
tire.
Plug-in hybrid drive: The vehicle tool kit, the tire
mobility kit and the compressor are located in
the side trim panel @ and Q) and in the compart-
ment @) under the cargo floor cover > fig. 182.
@ Tips
— The vehicle jack in your vehicle is mainte-
nance-free.
— Plug-in hybrid drive: The vehicle must not
be operated without a tire mobility kit.
Tire mobility kit
Preparation
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 288.
» Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 288.
ORT Ranma muie) isa
Applies to: vehicles with tire mobility kit


B8K-1475



Fig. 183 Tire: tire damage that cannot be repaired
The tire repair is only meant for temporary use.
Change the damaged tire as soon as possible
SA.

Emergency assistance

Snow chains
Using snow chains on the collapsible spare tire is
not permitted for technical reasons.
If you need to drive with snow chains and your
vehicle has a flat tire, install the collapsible spare
tire on the axle where snow chains are not per-
mitted > page 277. Install the snow chains on
the tire that you removed, and install that in
place of the flat tire.

ZA WARNING
— Only use the collapsible spare tire in emer-
gencies and drive very carefully, especially if
it is
more than six years old.
— The compressor and the hose can become
very hot during operation which increases
the risk of burn injuries.
— After installing a collapsible spare tire, the
tire pressure must be checked as quickly as
possible to reduce the risk of an accident.
— Do not drive faster than 50 mph (80 km/h)
with the collapsible spare tire. Driving faster
than that increases the risk of an accident.
—To reduce the risk of an accident, avoid hard
acceleration or braking and driving fast
around curves with the collapsible spare
tire.
— Never drive using more than one collapsible
spare tire, because this increases the risk of
an accident.
— Normal tires or winter tires must not be
mounted on the collapsible spare tire rim.

@ Note
The compressor must be switched off after six
minutes at the most to reduce the risk of
overheating. Let the compressor cool down
for several minutes before using it again.
294
Jump starting
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
If the engine does not start because the vehicle
battery is drained, you can jump start your vehi-
cle using another vehicle. Jump start cables are
needed to do this.
Both vehicle batteries must have 12 V nominal
voltage. The voltage capacity (Ah) of the vehicle
battery that is giving power must not be less
than the capacity of the drained vehicle battery.
Jump start cable
Only use a jump start cable with a large enough
diameter. Note the manufacturer's specifica-
tions.
Only use a jump start cable with insulated termi-
nal clamps.
Positive cable - usually red.
Negative cable - usually black.

ZA WARNING
— A drained battery can freeze at tempera-
tures around 32 °F (0 °C). If the vehicle bat-
tery is frozen, it must be thawed before con-
necting the jump start cables. If it is not,
the risk of an explosion and chemical burns
increases. After jump starting the vehicle,
drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to
have the vehicle battery checked.
— Read the warnings when working in the en-
gine compartment > page 246.
— Handling the jump start cables incorrectly
may cause the vehicle battery to explode
and lead to serious injuries.
() Note
— Jump start cables can cause considerable
damage to the vehicle electrical system if
they are connected incorrectly.

Emergency assistance


— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other

vehicle's engine compartment.

©) Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
G) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
ere eeeurisela)
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
— The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
296
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck

or a special transporter.

@) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
G) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
=> page 103.
— Switch Audi pre sense* off > page 170 when
loading the vehicle onto a vehicle carrier,
train, ship,
or other type of transportation, >

80B012721BA
Fuses and bulbs


BFY-0092

Fig. 197 Driver's side cockpit (left-hand drive/right-hand
drive vehicles): cover ©, left side of luggage compartment:
cover ()
A fuse that has blown will have metal strips that
have burned through.
The fuses are located in the footwell under the
foot rest (left-hand drive vehicle) () or behind
the cover (right-hand drive vehicle) @). Additional
fuses are located on the front side of the cockpit
(driver's side) © and under the left cover in the
luggage compartment (6).

> Switch the ignition and all electrical equipment
off.
> Check the table that follows to see which fuse
belongs to the equipment.
> Remove the screwdriver and the reversible Torx
bit from the vehicle tool kit > page 288.
> Remove the footrest or the corresponding cov-
er.
> Remove the colored plastic clip from the fuse
panel, if necessary > page 300, fig. 198.
> Remove the clip from the rear side of the cover

» Remove the fuse using the clip.
> Replace the blown fuse only with a fuse that
has the same amp rating.
> Reinstall the plastic bracket.
>» Reattach the footrest or the cover.
Fuse color identification







Color Current rating
in amps
Black 1
Purple 3
Light brown 5
Brown 723)
Red 10
Blue 15
Yellow 20
White or transparent [25
Green 30
Orange 40
Z\ WARNING
Do not repair fuses and never replace a blown
fuse with one that has a higher amp rating.
This can cause damage to the electrical sys-
tem and increases the risk of fire.

299

Data privacy

Data privacy
Privacy notice
You can find information about responsibility for
data protection in the MMI.
Applies to: MMI: Select on the home screen: SET-
TINGS > General > Legal notes > About Audi
connect.
Image recording
See aye Le MUL ea La)
Applies to: vehicles with surrounding area monitoring
Some vehicle functions require the vehicle’s path
to be detected and evaluated. This is done by
cameras installed permanently on the vehicle
that detect objects in the vehicle's surroundings
(such as obstacles or guard rails). The live images
from the cameras are transmitted to the applica-
ble control module.
The camera images are transmitted to the appli-
cable control module and stored for processing.
The control module analyzes the current camera
image using image evaluation software. This im-
age evaluation software detects anonymized
technical measurements, such as distances to ob-
jects. The control module evaluates these techni-
cal measurements and makes it possible for the
assist systems to control the vehicle, if necessary.
Data memories
~ 1p o
S| =z
x a.

Fig. 202 Driver's side footwell: connection port for the On
Board Diagnostic System (OBD)
Your vehicle is equipped with electronic control
modules for various vehicle systems such as the
304

airbags. These vehicle control modules store data
while driving normally that is required by an au-
thorized Audi dealer or authorized Audi Service
Facility for diagnosis and repair purposes. Only
certain types of data are recorded for a very short
period of time if a control module has detected a
system event. No noises, conversations, or im-
ages will be recorded in the vehicle.
The data may include information such as the ve-
hicle speed, the direction of travel, and informa-
tion about the brake system, or also the behavior
of the restraint system in the event of an acci-
dent. The stored data can be exported and down-
loaded with special devices, which must be con-
nected directly to the vehicle.
On Board Diagnostic System (OBD)
There is a diagnostic connector socket in the driv-
er's side footwell to read out the various control
modules and the event data recorder. Data re-
garding the function and condition of the elec-
tronic control modules is stored in the event
memory. Only have an authorized Audi dealer or
authorized Audi Service Facility read out and de-
lete the event memory.

ZA WARNING
— Incorrect use of the connection port for the
On Board Diagnostic System can cause mal-
functions, which can then result in accidents
and serious injuries.
— Only allow an authorized Audi dealer or au-
thorized Audi Service Facility to read out the
motor data.

rash data recorder
Event Data Recorder
This vehicle is equipped with an Event Data Re-
corder (EDR). The main purpose of an EDR is to
record, in certain crash or near crash-like situa-
tions,
such as an airbag deployment or hitting a
road obstacle, data that will assist in understand-
ing how a vehicle's system performed. The EDR is
designed to record data related to vehicle dynam-
ics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehi-
cle is designed to record such data as:

80B012721BA
Data privacy

— How various systems in your vehicle were oper-
ating;
— Whether or not the driver and passenger safety
belts were buckled/fastened;
— How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
— How fast the vehicle was traveling.
These data can help provide a better understand-
ing of the circumstances in which crashes and in-
juries occur. NOTE: EDR data are recorded by your
vehicle only if a non-trivial crash situation occurs;
no data are recorded by the EDR under normal
driving conditions and no personal data (e.g.
name, gender, age, and crash location) are re-
corded. However, other parties, such as law en-
forcement, could combine the EDR data with the
type of personally identifying data routinely ac-
quired during a crash investigation.
To read data recorded by an EDR, special equip-
ment is required, and access to the vehicle or the
EDR is needed. In addition to the vehicle manu-
facturer, other parties, such as law enforcement,
that have the special equipment, can read the in-
formation if they have access to the vehicle or the
EDR.
Data usage
Audi can read out the information stored in the
data memories or similar data, or give this infor-
mation to third parties, especially in the follow-
ing situations:
— If the vehicle owner or lessee agrees
— If there is an official request from the police
— Ifa court or authorities request it
If legally permitted, Audi can also use the data
for analysis of vehicle operation and safety per-
formance or provide this data to third parties for
research purposes.
Transmitted information
Data collection
Applies to: vehicles with data collection
Depending on the country, Audi may collect data
for the following purposes, for example: offer
and product optimization, public safety, provision
of Audi connect remote vehicle services, and
adaptation to customer expectations. For exam-
ple, various technical function data, environmen-
tal data, driving data, and usage data will be col-
lected for a specific purpose and forwarded to
Audi. The data will be sent from the vehicle at
the time the data was collected.
Applies to: MMI: You can find additional informa-
tion about data collection in the MMI. Select on
the home screen: SETTINGS > General > Legal
notes > About Audi connect.
If you would like to deny data transmission to
Audi, contact an authorized Audi dealer or au-
thorized Audi Service Facility for more informa-
tion. You also have the option to deactivate data
transmission within the privacy settings.
Privacy settings
Applies to: vehicles with Audi connect
> Applies to MMI: Select on the home screen:
SETTINGS > Privacy settings.
When using Audi connect services or during data
collection, data will be transmitted from the ve-
hicle.
> To display additional information about the pri-
vacy settings and the associated symbols in the
status bar, press @ in the MMI.
Requirement: the ignition must be switched on.
Setting the maximum privacy settings
When the Activate privacy mode function is
switched on, the data connection is deactivated
or sending of data is restricted, but all safety-re-
lated, legal, or contractually required Audi con-
nect services remain activated. The majority of
the Audi connect services are deactivated.
When the function is switched off, the data con-
nection will be available in order to use Audi con-
nect
services.
Adjusting individual privacy settings
In the MMI, you can adjust individually which da-
ta should be transmitted from the vehicle. If you
switch on a data category, the data will be trans-
mitted.
305
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