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To Use SOS - Emergency Call
Push and hold the SOS - Emergency Call
button for a few seconds. The LED, located
next to the SOS button, will blink once and
then stay on indicating a call has been placed.
NOTE:
If the SOS - Emergency Call button is acciden-
tally pushed, there is a 10 second delay before
the call is placed. The system will issue a
verbal alert that a call is about to be made. To
cancel the call connection, push the SOS -
Emergency Call button again.
Once a connection between the vehicle and an
emergency service operator is made, the SOS
- Emergency Call system will transmit the
following important vehicle information to the
operator:
Indication that the occupant placed an SOS
- Emergency Call.
The Vehicle Identification Number (VIN).
The last known GPS coordinates of the
vehicle.
You will then be able to speak with the emer -
gency service operator to determine if addi -
tional help is needed.
The SOS - Emergency Call has priority over
other audio sources, which will be muted. If
you have a phone connected via Bluetooth, it
is disconnected and reconnected at the end of
the SOS - Emergency Call. Voice prompts will
guide you during the SOS - Emergency Call. If a connection is made between an emergency
service operator and your vehicle, emergency
service operators may record conversations
and sounds within your vehicle once a connec
-
tion is made, and by using the service you
consent to having this information shared.
NOTE:
If you have not subscribed to the SOS service
or if the service is not available or has expired,
the Connect system will display a dedicated
screen when the button is pressed informing
you to contact the national emergency number
9-1-1 (the respective graphic button will be
displayed to make the call if you have
connected your mobile phone via Bluetooth®
The call to the national emergency number
9-1-1 will be made via the mobile phone by
pressing red graphic button shown on the
Connect system display.
SOS Screen Message SOS - Emergency Call System Limitations
When the ignition switches to the RUN posi
-
tion, the Emergency Call system runs a routine
check. During this check, a red indicator will
illuminate for about three seconds. This signal
must not be confused with a fault warning. In
the event of a malfunction, the red indicator
would remain on. If the SOS - Emergency Call
system detects a malfunction, any of the
following may occur at the time the malfunc -
tion is detected:
NOTE:
The SOS Call function may not be available for
the first minute after the vehicle is started
The LED next to the SOS button will be
continuously illuminated red.
The Emergency Call system is powered by
its own non-rechargeable battery to ensure
operation, even when the vehicle battery is
discharged or disconnected. When system
battery is discharged, the instrument
cluster display will show a special message,
different than other messages referring to
other types of faults. In this case, the
system works only if powered by the
vehicle’s battery.
The instrument cluster will display a
message alerting you to contact the Service
Network along with a failure warning light.
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