2020 MERCEDES-BENZ SPRINTER door lock

#
Replace fuel filler cap 2and turn it clock‐
wise.
Yo u will hear a click when the fuel filler cap is
closed full y. #
Open the front left-hand door. #
Close fuel filler flap 1.
% Ve
hicles with a diesel engine and incor‐
re ct fueling pr otector against refueling
with gasoline: thefiller neck is designed for
re fueling at diesel filling pumps for passenger
ve hicles.
% Ve
hicles with a diesel engine without an
incor rect fueling pr otector: refueling pre‐
fe rred at diesel filling pumps for passenger
ve hicles. Ho wever,yo u can also refuel at a
diesel filling pump for truc ks.
% If
th e fuel tank has been run comple tely dr y,
add at least 1.3 ga l (5 l) of fuel. Problems with
the fuel and fuel tank Problem
Possible causes/consequences and 0050 0050Solutions
Fu el is leaking from the
ve hicle. The fuel line or
the fuel tank is de fective. #
Apply the parking brake. #
Switch off the engine. #
Remo vetheke y from the ignition loc k.
Or, on vehicles with KEYLESS‑GO: #
Open the driver's door.
The on-board electronics are in position 005A. This corresponds tothe
"k ey remo ved". #
Do not restart the engine under any circums tances. #
Consult a qualified specialist workshop.
The engine does not
st art. The fuel
tank has been run comple tely dr y. #
Refuel theve hicle with at least 1.3 ga l (5 l) of fuel. #
Swit chthe ignition on for appro ximately ten seconds. #
Start the engine continuously for a maximum of ten seconds until it
ru ns smo othly.
If th e engine does not star t: #
Switch the ignition on for appro ximately ten seconds. #
Start the engine continuously for a maximum of ten seconds until it
ru ns smo othly.
If th e engine does not start af terth re e attem pts: #
Consult a qualified specialist workshop. Driving and parking
13 5

accelerator if tra
veling on steep uphill gradi‐
ents.
R Ifth e transmission is in position 005E,there ar-
end doors must be closed.
App lying/releasing the electric pa rking brake
manually &
WARNING Risk of accident and inju ry
due tochildren and animals left unat ten‐
ded in theve hicle
If yo u lea vechildren and animals unat tended
in theve hicle, they may be able toset the
ve hicle in motion, forex ample by:
R Releasing the parking brake.
R Shifting the automatic transmission out of
park position 005D.
R Starting the engine.
In addition, they may operate vehicle equip‐
ment and become trapped. #
Never lea vechildren and animals unat‐
te nded in theve hicle. #
When leaving theve hicle, alw aysta ke
th e SmartK eywith you and lock the
ve hicle. #
Toappl y:press switch 1.
When the electric parking brake is applied,
th ere d0049 and0024 (USA) or 0024(Can‐
ada) indicator lamps light up in the instru‐
ment displa y.The electric parking brake is
only actually applied when there d0049
and 0024 (USA) or 0024(Canada) indicator
lamps light up continuousl y.
It is also possible toapply the electric parking
brake when the ignition is switched off. #
Torelease: pull switch 1.
The red0049 and0024 (USA) or 0024(Can‐
ada) indicator lamps in the instrument display
go out.
Yo u may on lyrelease the electric parking
brake if the ignition is switched on with the
st art/ stop button.
Emer gency braking In
theeve nt of an emergency, you can brake the
ve hicle while it is in motion with the electric park‐
ing brake. #
While driving, press switch 1ofthe electric
parking brake.
The vehicle is braked as long as youke ep
switch 1ofthe electric parking brake
depressed.
The longer electric parking brake switch 1is
depressed, the greater the braking forc e.
During the braking procedure, you will receive the
fo llowing feedback from theve hicle:
R awa rning tone sounds
R the "Release parking brake" display message
appears
R there d0049 and0024 (USA) or 0024(Can‐
ada) indicator lamps in the instrument display
fl ash
When theve hicle has been braked toast andstill,
th e electric parking brake is applied. Pa
rking theve hicle for an extended period Pa
rking theve hicle for longer than 4 weeks #
Method 1: connect thest ar ter battery to a
trickle charge r via the jump-s tart connection. 14 4
Driving and pa rking

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with auto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, if thesteering
wheel is fixe d in the
center position wi th a
st eering wheel lock
Ve hicles with all-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) No
NoTo
tow with a raised axle: towing should be per‐
fo rm ed byato wing compan y. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
Make sure that the battery is connected and
ch arge d.
When the battery is dischar ged, thefo llowing sit‐
uations occur:
R The engine cannot be star ted.
R It is not possible torelease or apply the elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atowing speed of 30 mph (50 km/h)
must not be exceeded. #
Atowing distance of 30 miles (50 km)
must not be exceeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D. If
th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass of your vehicle, thefo llowing situations
can occur:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may
swer veoreve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle needs tobe towe d or tow star ted, its
we ight should not be greaterth at the permissible
gross mass of theto wing vehicle. #
Information on theve hicle's permissible gross
mass can be found on theve hicle identifica‐
tion plate (/ page 338). #
Vehicles with automatic transmission: do
not open the driver's or co-driver door, as the
automatic transmission will automatically
shift toposition 005D. #
Installth eto wing eye (/ page 304). #
Secure theto wing device. Breakdown assis
tance 301

Un
locking and removing the stowage com‐
pa rtment co ver #
Remo vetheru bber mat from the front-
passenger foot we ll. #
Tounlo ck:turn thequ ick- re lease fastener 1
counter-clockwise toposition 0047. #
Slightly raise and pull out the co ver.
Inserting and locking the co ver #
Slide in the co ver and press it down wards. #
Press down thequ ick- re lease fastener 1
until it engages. #
Tolock: turnthequ ick- re lease fastener 1
clockwise toposition 0048. Re
moving the vehicle tool kit Example:
vehicle tool kit insert #
Raise the insert at mar ked points 1. #
Pull the insert out of clips 2. St
oring theve hicle tool kit #
Slide the insert into clips 2. #
Close the insert bypressing on mar ked points
1. Hydraulic jack
Information on
thehy draulic jack The
hydraulic jack is located in side compartment
1 abo vethe co-driver door step.
The jack has a maximum weight of 16.5 lbs
(7.5 kg) depe nding on theve hicle's equipment.
Yo u will find the maximum load capacity of the
jack stated on the adhesive label attached tothe
jac k.Ifth ere is a malfunction, please contact a
qu alified specialist workshop.
Jack maintenance:
R Clean and grease all moving parts af ter use.
R Extend and retract the pis tons ful lyeve rysix
months. 306
Breakdown assis tance

#
Open there ar-end doors. #
Place a scr ewdriver into recesses 2and
th en pry off co vers 1 . #
Using the lug wrench from theve hicle tool kit,
unscr ewthe now visible bolts counter-clock‐
wise byappr oximately 20 turns. #
Slightly raise spare wheel car rier 4 and
unhook left-hand saf ety hook 3. #
Assemble the pump le verfo rth e jack and
slide it into slee ve5 ontheright-hand side
of spare wheel car rier 4. #
Raise spare wheel car rier 4 with the pump
le ve r and unhook right-hand saf ety hook 3. #
Slowly lo wer spare wheel car rier 4 tothe
ground. #
Lift spare wheel car rier 4 slightly and pull
th e pump le ver out of the slee ve. #
Use the pump le verto lift the spare wheel
be yond there ar edge of spare wheel car rier
4. #
Carefully remo vethe spare wheel from spare
wheel car rier 4. The spare wheel is heavy.
When the spare wheel is remo ved, the center
of gr avity changes due tothe heavy weight of
th e wheel. The spare wheel may slip down or
tip ove r.
Ve hicles with rear wheel drive: installing the
spare wheel (Cargo Van/Passenger Van) #
Carefully place the spare wheel onto spare
wheel car rier 4. The spare wheel is heavy.
When you place the spare wheel onto spare
wheel car rier 4, the center of gravity
ch anges due tothewe ight of the wheel. The
spare wheel may slip down or tip over. #
Slide the pump le verfo rth e jack into slee ve
5 on spare wheel car rier 4. #
Raise spare wheel car rier 4 with the pump
le ve r and attach right-hand saf ety hook 3. #
Slight lyraise spare wheel car rier 4 and
attach left-hand saf ety hook 3. #
Pull the pump le ver out of slee ve5 . #
Using the lug wrench, tighten saf ety hook
bolts 3byturning them clockwise. #
Replace and engage co vers 1 . #
Close there ar-end doors.
Ve hicles with rear wheel drive: removing the
spare wheel (vehicle with lo weredch assis) Bolt co
vers forth e saf ety hoo ks(exa mp le: Cargo
Va n) 334
Wheels and tires

#
Open there ar-end doors. #
Place a scr ewdriver into recesses 2and
th en pry off co vers 1 . #
Using the lug wrench from theve hicle tool kit,
unscr ewthe now visible bolts counter-clock‐
wise byappr oximately 20 turns. #
Slightly raise spare wheel car rier 4 and
unhook left-hand saf ety hook 3. #
Assemble the pump le verfo rth e jack and
slide it into slee ve5 ontheright-hand side
of spare wheel car rier 4. #
Raise the spare wheel car rier with the pump
le ve r and unhook right-hand saf ety hook 3. #
Position loop 7ofextraction device 6on
th e spare wheel so that you will later be able
to attach lug wrench 8. #
Prepare the jac k. #
Place the jack beneath the cor responding
jack support point. #
Movethe pump le ver up and down until the
tire is raised a maximum of 1.18 in (3 cm) off
th e ground. #
Hook lug wrench 8into loop 7ofextrac‐
tion device 6onthe spare wheel. #
Carefully remo vethe spare wheel from spare
wheel car rier 4. The spare wheel is heavy.
When the spare wheel is remo ved, the center
of gr avity changes due tothe heavy weight of
th e wheel. The spare wheel may slip down or
tip ove r. #
Remo vethe spare wheel extraction device
and store it in a safe place. You can now
ins tallth e spare wheel on your vehicle. #
Lowe rth eve hicle.
Ve hicles with rear wheel drive: installing the
spare wheel (vehicle with lo weredch assis)
% In
theeve nt of a flat tire, you may store the
fa ulty wheel inside theve hicle onl y.An intact
wheel may be stored in the spare wheel car‐
ri er only when theve hicle is unladen. A laden
ve hicle must firs t be raised. #
Carefully place the spare wheel onto spare
wheel car rier 4. The spare wheel is heavy.
When you place the spare wheel onto spare
wheel car rier 4, the center of gravity
ch anges due tothewe ight of the wheel. The
spare wheel may slip down or tip over. #
Slide the pump le verfo rth e jack into slee ve
5 on spare wheel car rier 4. #
Raise spare wheel car rier 4 with the pump
le ve r and attach right-hand saf ety hook 3. #
Slight lyraise spare wheel car rier 4 and
attach left-hand saf ety hook 3. #
Pull the pump le ver out of slee ve5 . #
Using the lug wrench, tighten saf ety hook
bolts 3byturning them clockwise. #
Replace and engage co vers 1 . #
Close there ar-end doors. Wheels and tires
335

Display messages
Possible causes/consequences and 0050 0050Solutions
00AF
Key Not Detected (red
display message) *T
he SmartK eyis not de tected and may no longer be in theve hicle.
The SmartK eyis no longer in theve hicle and you swit ch the engine
off:
R You can no lon gerst art the engine.
R You cannot lock theve hicle centra lly. #
Ensure that the SmartK eyis in theve hicle.
If th e SmartK eydetection function has a malfunction due to a
stro ngradio signal source, proceed as follo ws: #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Place the SmartK eyinthe mar ked space forst arting with the
SmartK ey (/page 110).
00AF Key Not Detected (white
display messa ge) *T
he SmartK eyis cur rently not de tected. #
Change the SmartK ey's position in theve hicle. #
Ifth e SmartK eyisstill not de tected, start the engine with the
SmartK eyinthe mar ked space (/ page110).
00AF Replace Key Ba ttery*T
he SmartK ey's battery is discharged. #
Changing the battery (/ page47).
00AF Obtain a New Key *T
he SmartK eymust be replaced. #
Visit a qualified specialist workshop. Ve
hicle Display messages
Possible causes/consequences and 0050 0050Solutions
00B2
Check Washer Fluid *T
hewasher fluid le vel in thewa sher fluid reser voir has fallen below
th e minimum. #
Adding washer fluid (/ page 284).
003E *A
t least one door is open. #
Close all the doors.
f *T
he hood is open. Display messages and
warning and indicator lamps 371

Cargo tie-down points
Info rm ation ...................................... 353
Carpet (care) ........................................ .290
Change bulbs Additional turn signal light (all-
wheel drive vehicles) .......................... 92
Changing a bulb see Changing bulbs
Changing a wheel Lowe ring theve hicle .........................3 31
Preparing .......................................... 327
Ra ising theve hicle ........................... 328
Re moving a wheel ............................ 330
Changing address ................................... 24
Changing bulbs ...................................... .90
High beam .......................................... 91
Indicator (front) .................................. 91
Interior lamps (rear compartment) ..... 94
License plate lamp ............................ .93
Light bulb types haloge n headlamps ..91
Low beam ........................................... 91
No tes .................................................90
Ta il lamp bulb types (Cargo Van
and Passenger Van) ............................ 92
Ta il lamp bulb types (chassis) ............ .93
Tu rn signal light (rear) (chassis) ..........94
Changing lamps see Changing bulbs
Changing owner ...................................... 24
Cha racteristics of the tire .................. .321
Cha rging
Bat tery ............................................. 295
Mobile phone (wireless) ..................... 82
Child saf ety lock (doors) ........................ 44
Child seat Attach ing (no tes) ................................ 40
Basic instructions ...............................36
Fr ont-passenger seat (no tes) .............. 43
LA TC H-type (ISOFIX) (ins talling) .......... 41
No tes on risks and dangers ................37
Re arwa rd-facing child restra int sys‐
te m (Information) .............................. .43
Secu ring on the front passenger
seat ....................................................43
Secu ring on there ar seat .................. .42
To pTe ther .......................................... 42
Children Avoiding dangers in theve hicle ..........37
Basic instructions ............................... 36
Special seat belt retractor .................. 40
Ci ga rette lighter ..................................... 79 Cleaning
see Ca re
Cleaning water drain valve of the air
intake box ............................................ .284
Climate control Activating/deactivating .................... 101
Ad justing rear-compartment heat‐
ing .................................................... 102
Air di stribution settings .................... 103
automatically controlling (rear
passenger compartment) ................ .103
Au xilia ryheating ...............................1 05
Carg o compartment ventilation ........ 108
Clearing fogged up windo ws............. 103
Control panel for dual-zone auto‐
matic clima tecontrol ....................... 100
Controlling automatically .................. 102
Hot-water auxiliary hea ter ............... .106
Operating unit for 3-zone auto‐
matic clima tecontrol ........................ 101
Re frigerant ....................................... 348
Setting the air distribution ................1 03
Switching air- recirculation mode
on/off .............................................. 104
Switching synchronization function
on/off (control panel) ...................... 103
Switching the A/C function on/off .. 102
Switching there ar wind ow
defros ter on/off .............................. .104
Switching the windshield heater
on/off ..............................................1 04
Ve ntilating theve hicle (con veni‐
ence opening) .................................... 60
Ve ntilation nozzles at front ............... 104
Ve ntilation nozzles in thero of ..........1 05
Ve ntilation nozzles, rear passenger
compartment .................................. .105
Cock pit (o verview) .................................. .6
Combination switch see High beam
see High-beam flasher
see Indicator
Compass .............................................. .239
Comp uter
see On-board computer
Connection status
Displ aying ........................................ .256
Overview .......................................... 256
Contacts ................................................ 247
Calling up ........................................ .247
Del eting ............................................ 24 8
Del eting favo rite s ............................. 24 9390
Index