2020 MERCEDES-BENZ SPRINTER stop start

Information on Hill
Start Assist Hill
Start Assist holds theve hicle for a short time
when pulling away on a hill under thefo llowing
conditions:
R Vehicles with automatic transmission: the
transmission is in position 005Bor005E.
R The pa rking brake has been released.
This gives you enough time tomo veyour foot
from the brake pedal tothe accelerator pedal and
depress it before theve hicle begins toroll. &
WARNING Risk of accident and inju ry
due totheve hicle rolling away
Af ter a short time, Hill Start Assist no lon ger
holds theve hicle and it can rollaw ay. #
Therefore, swiftly mo veyour foot from
th e brake pedal tothe accelerator
pedal. Ne ver attem pttolea vetheve hi‐
cle if it is being held byHill Start Assist. HOLD function
HOLD function
Re quirements:
R The seat occupancy recognition on the driv‐
er's seat has de tected that the driver has fas‐
te ned the seat belt.
The HOLD function holds theve hicle at a stand‐
st ill without requ iring youto depress the brake
pedal, e.g. when pulling away on steep slopes or
when waiting in traf fic. When you depress the
accelerator pedal topull away,th e braking ef fect
is canceled and the HOLD function is deactiva‐
te d.
The HOLD function is only an aid. The responsibil‐
ity forth eve hicle safely standing still remains
with the driver.
Sy stem limits
The HOLD function is only intended toprov ide
assis tance when driving and is not a su fficient
means of safeguarding theve hicle against rolling
aw ay when stationar y.
R The incline must not be greater than 30%.
Ac tivating/deactivating the HOLD function
Requ irements: R
The vehicle is stationar y.
R The engine is running or it has been au tomati‐
cally switched off bythe ECO start/ stop func‐
tion.
R The driver is seated and belted.
R The electric parking brake is released.
R Vehicles with automatic transmission: the
selector le ver is in position 005B,005Eor005C.
R Active Dis tance Assi stDISTRONIC is deacti va‐
te d.
Ac tivating the HOLD function &
WARNING Risk of an accident due tothe
HOLD function being activated when you
lea vetheve hicle
If yo u lea vetheve hicle while only the HOLD
function is braking theve hicle, theve hicle
can rollaw ay inthefo llowing situations:
R Ifth ere is a malfunction in the sy stem or
in the po wer supp ly.
R Ifth e HOLD function is deactivated by
depressing the accelera tor pedal or brake
pedal, e.g. byave hicle occupant. #
Always deactivate the HOLD function
and secure theve hicle against rolling
aw ay before leaving theve hicle. *
NO
TEDama gefrom auto matic braking When
Active Brake Assi st,Ac tive Dis tance
Assi stDISTRONIC or the HOLD function are
activated, theve hicle brakes autonomously in
cer tain situations.
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
During towing #
In a car wash #
Make sure that the activation conditions are
met. #
Depress the brake pedal until the00D9 dis‐
play appears in the multifunction displa y.
The HOLD function is activated. You can
re lease the brake pedal.
% If depressing
the brake pedal thefirs t time
does not acti vate the HOLD function, wait
brief lyand then try again. Driving and parking
15 5

Deactivating the HOLD function
The HOLD function is deactivated in
thefo llowing
situations: #
Vehicles with automatic transmission:
depress the accelerator pedal when the auto‐
matic transmission is in position 005Bor005E. #
Depress the brake pedal again with suf ficient
pressure until the00D9 display in the multi‐
function display goes out. #
Activate Active Dis tance Assi stDISTRONIC.
% Ve
hicles with automatic transmission: the
automatic transmission of your vehicle shifts
to 005D afte r some time. This relie vesth e load
on the service brake.
When the HOLD function is activated, the auto‐
matic transmission automatically shifts to005D in
th efo llowing situations:
R The driver lea vesth e driver's seat.
R The driver's door is opened.
R The engine is switched off without the ECO
st art/ stop function. Pa
rking Assist PARKTRONIC Fu
nction of Parking Assist PARKTRONIC
Pa rking Assist PARKTRONIC is an electronic park‐
ing assis tance sy stem with ultrasound. It moni‐
to rs the area around your vehicle using six sen‐
sors on the front bumper and six sensors on the
re ar bumper. Parking Assist PARKTRONIC indi‐
cates visually and audibly the dis tance between
yo ur vehicle and an object.
Pa rking Assist PARKTRONIC is on lyan aid. It is
not a substitute foryo ur attention tothe sur‐
ro undings. The responsibility for safe maneu ver‐
ing and parking remains with you. Make sure that
th ere are no persons, animals or objects in the
maneuvering area while maneuvering and parking
in/exiting parking spaces.
In thest andard setting, an intermit tent wa rning
to ne sounds from a di stance of appr oximately
1. 3 ft (0.4 m) toan obs tacle. A continuous tone
sounds from a di stance of appr oximately 1.0 ft
(0.3 m). You can set thewa rning tone in the mul‐
timedia sy stem so that it will sound earlier at a
grea ter dis tance of appr oximately 3.3 ft(1 m)
(/ page 156).
Pa rking Assist PARKTRONIC displ ayinthe
mu ltimedia sy stem
If th ePa rking Assist PARKTRONIC display in the
multimedia sy stem is not active and an obs tacle is de
tected in the path of theve hicle, a pop-up
window forPa rking Assist PARKTRONIC appears
in the multimedia sy stem at speeds up toappr ox‐
imately 6 mph (10 km/h).
Sy stem limitations
Pa rking Assist PARKTRONIC does not necessarily
ta ke into account thefo llowing obs tacles:
R Obs tacles bel ow the detection range, e.g. per‐
sons, animals or objects.
R Obs tacles ab ovethe de tection range, e.g.
ove rhanging loads, overhangs or loading
ra mp s of truc ks.
The sensors must be free of dirt, ice and slush.
Otherwise, they may not function cor rectl y.Clean
th e sensors regular ly,ta king care not toscratch
or damage them.
Ve hicles with trailer hitch: Parking Assist
PA RKTRONIC is deactivated forth ere ar zone
when you es tablish an electrical connection
between your vehicle and a trailer.
Deactivating/activating Parking Assist
PA RKTRONIC
* NO
TERisk of an accident from objects at
close range Pa
rking Assist PARKTRONIC may not de tect
cer tain objects at close range. #
When pa rking or maneuvering theve hi‐
cle, pay particular attention toany
objects which are abo veor below the
sensors, e.g. flowe r pots or dr awbars.
The vehicle or other objects could oth‐
erwise be damaged. Multimedia sy
stem:
4 © 5
Settings 5
Quick Access #
Select PARKTRONIC On .
The function is activated or deactivated
depending on the pr evious setting.
% Pa
rking Assist PARKTRONIC is automatical ly
activated when starting theve hicle.
Setting thewa rning tones of Parking Assist
PA RKTRONIC
Multimedia sy stem:
4 Settings 5
Assistance
5 Camera & Parking 5
Set Warning Tones
Ad justing the volume of thewa rning tones #
Select Warning Tone Volume. 15 6
Driving and pa rking

Operating media playback with
the on-boa rd
compu ter On-board computer:
4 Media 1
Media source
2 Current track and track number
3 Artist's name
4 Name of the album
The following displa ysare available on the media
menu:
R Media source selection list
R Current pl ayback #
Select and con firm the media source. #
Select and confirm there qu ired playbac k.
% This is how
toselect a station when TVisthe
media source. Dialing a
telephone number using the on-
board compu ter &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. When using
the phone, you must obse rvethe
legal requirements forth e count ryin which you
are cur rently driving. Re
quirements:
R The mobile phone is connec tedto the multi‐
media sy stem.
On-board computer: 4 Phone
Select one of thefo llowing options:
R Prev ious calls
R Phone book
R Call status
Ve hicles with MBUX multimedia sy stem: the
most recent telephone calls (dialed numbe rs,
accep ted and missed calls) are displa yed on the
Phone menu. #
Select and confirm a telephone numbe r.
If only one telephone number has been
sa ve dfo r the entr y:thete lephone number
is dialed. #
If se veralte lephone numbers ha vebeen
sa ve dfo r the entr y:select and confirm a
te lephone numbe r.
The telephone number is dialed.
Ins tead of the selected telephone numbe rs,the
fo llowing displa ysmay appear:
R Please Wait : The application is cur rently start‐
ing. If no Blue tooth®
connection tothe mobile
phone is es tablished, the menu for authoriz‐
ing and connecting a mobile phone will be
displa yed in the multimedia sy stem
(/ page 243).
R Updating Data…: The call list is being upda‐
te d.
R Importing Contacts: The mobile phone's con‐
tacts, or a memo rymedium's contacts are
being impor ted.
Ac cepting/rejecting a call
When you are called, theIncoming Call message
appears on the displa y. #
Press 0061toaccept the call or 0076to
re ject it.
Yo u can also accept or reject the call using the
0061 or0076 buttons on thesteering wheel. 18 2
Instrument Display and on-board computer

Note
s on operating saf ety &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Fo
ryo ur ow n sa fety, al ways obser vethefo llowing
points when operating mobile communications
equipment and especially your voice control sys‐
te m:
R Obser vethe legal requ irements forth e coun‐
try in which you are driving.
R While driving, on lyoperate mobile communi‐
cations equipment and your voice control sys‐
te m when the tra ffic conditions permit it. Yo u
may otherwise be distracted from the traf fic
conditions and cause an accident, inju ring
yo urself and others.
R Ifyo u use thevo ice control sy stem in an
emer gency your voice can change and your
te lephone call, e.g. an emer gency call, can
th ereby be unnecessarily dela yed.
R Familiarize yourself with thevo ice control sys‐
te m functions before starting the journe y. Operation
Multifunction
steering wheel operation over‐
vi ew The
Voice Cont rol Sy stem is operational appr ox‐
imately thirty seconds af terth e ignition is
switched on. 1
Press therock er switch up: £starts the
dialog
2 Press the cont rol knob: 0063switches the
sound off or on (ends the dialog)
Tu rn the cont rol knob up/down: inc reases/
dec reases thevo lume
3 Press therock er switch down: 0076rejects/
ends a call (ends the dialog) Conducting a dialog with
theVo ice Control
Sy stem Fo
rth e dialog with theVo ice Cont rol Sy stem, you
can use comple tesentences of colloquial lan‐
guage as voice commands, such as, forex ample,
"Please show me the list of the last calls" or "How
wa rm is it outside?". It is also not necessary to
fi rs tch ange tothere leva nt application su chas
"Telephone" or "Vehicle function". #
Toactivate or continue dialog byusing a
ke yword: say "Hello Mercedes" toactivate
th eVo ice Cont rol Sy stem. Voice activation
must be switched on in the multimedia sys‐
te m (/ page185). Forth is, it is not neces‐
sary topress up the£ rocker switch on
th e multifunction steering wheel.
Vo ice activation can also be direct lycom‐
bined wi thavo ice command, e.g. "Hello
Mercedes, how fastcan I drive?".
or 184
Voice Cont rol Sy stem

Global sear
ch Global sear
chove rview
Yo u can use theglobal sear chinthe home screen
and in the notifications.
The global sear chprov ides sear chresults forthe
fo llowing categories and their sub-categories:
R Navigation
R Media
R Telephone, social media
R User inter face and Digi tal Operating Instruc‐
tions
R Internet
This enables youto sear chfor cities, roads and
to urist att ractions wi th the navigation sy stem, for
ex ample.
% Yo
u can also sear chforth re e-word addresses
(/ page 221).
When you enter a 3 wordaddress in the
gl obal sear ch, separate each of thewo rds
with a space or a full stop.
During the entry process the most likely sugges‐
tions are shown beneath the sear chfield. When
yo u enter "S", "Stuttgart", "S teak" and "Sandra"
are shown, forex ample. If you select "Stuttgart",
yo ure ceive the suggestions "S tarbuc ks", "S teak"
and "City railw ay",forex ample.
The sear chresults in the list are shown, sor ted
according tocatego ry. Next tothe category is the
number of results. You will be shown the best
re sults from each categor y.Ad ditional results can
be found af ter selecting there spective categor y.
If yo u con firm an ent rywith OK, all categories
and the number of results will be shown in a sum‐
mar y.After selecting a category you can select
th e sear chresults within the categor y.When you
select a sear chresult the de tailed view opens. In
th e de tailed view you can choose whe ther and
which actions youwa nttocar ryout with the
re spective sear chresult. Forex ample, you can
st art route guidance or place a call tosomebody.
The actions are named cor responding ly.
The sear chcan be car ried out with thefo llowing
input me thods:
R Entering characters using the on-screen key‐
board
R Entering characters with handwriting recogni‐
tion
R Dictation function Using the
global sear ch
Multimedia sy stem:
4 © #
Select ªSearch .
or #
Call up the notifications (/ page 206). #
Select Search . #
Ente rth e sear chterm into the sear chfield.
Use thech aracter input function
During the entry process theth re e most likely
suggestions are of fere d beneath the sear ch
fi eld.
In the list on theright, theto p two sear ch
re sults are shown for each categor y.
% Alternati
vely, you can use theo dictation
function forth e sear ch. #
Toaccept a suggestion: selectthe sugges‐
tion.
The thre e most likely suggestions are of fere d. #
Continue the sear chor accept a suggestion. #
Toaccept the second sear ch result:select
th e sear chresult.
An action starts or a list is shown. #
Select a sear chresult or an action in the list. #
Toshow all categories: selectOK. #
Toshow sear ch results for a categor y:
select a categor y. #
Toshow details: select a searchresult. #
Tostart an action: select an action.
Af ter selection of an action, a track is pla yed
back or thero ute toa destination is calcula‐
te d, forex ample. Entering
characters Using
thech aracter input function &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad MBUX multimedia sy
stem 207

Only one
route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay ®
Requ irements:
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R The full range of functions for Apple CarPlay ®
is only available with an In tern et connection.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (/ page 262).
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay
5 Start Apple CarPlay #
Alternative: If an Apple CarPlay ®
application
is active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
002B application buttons (/ page 201).
Ac cepting/rejecting the data pr otection pro‐
visions
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & Start.
Exiting Apple CarPlay ®#
Press the00E2 button.
% Apple CarPlay ®
starts automatically when the
iPhone ®
is connec ted with the sy stem using
a cable. If Apple CarPlay ®
wa s not displa yed
in thefo re ground be fore disconnecting, the
application starts in the bac kground when
re connected. You can call up Apple CarPlay ®
in the main menu.
Calling up Apple CarPlay ®
sound settings
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z #
Select sound settings. Setting control of
the application but tons
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z
5 General #
Toswitch on Control via Application Buttons:
activate the display button. #
Toswitch off Control via Application Buttons:
deactivate the display button.
Ending Apple CarPlay ® #
Toend the connection of Apple Car‐
Play ®
(cable): disconnect the connection via
th e connecting cable between the iPhone ®
and multimedia sy stem.
% Mercedes-Benz
recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via theVo ice Cont rol Sy stem
(/ page 184). 252
MBUX multimedia sy stem

If
yo uwa nttoreplace thest ar ter battery yourself,
obse rveth efo llowing no tes:
R Alwaysre place a defective star ter battery
with a star ter battery which meets the spe‐
cific requ irements of theve hicle.
R Carryove r de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
st ar ter battery tobe replaced.
R Make sure that theve nt hose is al ways con‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before. Disconnecting
the auxiliary bat tery inthe
engine compa rtment *
NO
TEDama getoelectrical assemblies Elect
rical assemblies could be damaged if the
st ar ter battery is disconnected while the
engine is running. #
Switch off the engine. Then, release the
battery clamps of thest ar ter batter y. #
Always disconnect thest ar ter battery in
th e battery case in the left foot we llfirs t.
Otherwise, electrical assemblies, e.g.
th e alternator, could be damaged. *
NO
TEDama getotheve hicle's electron‐
ics Incor
rectly disconnecting the auxiliary battery
can cause damage totheve hicle's electron‐
ics. #
Always disconnect the auxiliary battery
as described in thefo llowing sequence.
Do not reve rseth e battery term inals
under any circums tances. #
Obser vethe saf ety measures and pr otection
notices when disconnecting the auxiliary bat‐
te ry ( / page 295). #
Switch off all electrical consumers. #
Switch off the engine and the po wer supp ly. #
Open the hood (/ page278). #
Firs t loosen and remo vethe negative term inal
clamp on the auxiliary battery so that the
cla mp is no longer in con tact wi th thete rm i‐
nal. #
Remo vethe positive term inal clamp co ver. #
Loosen and remo vethe positive term inal
clamp. To
wing or tow- starting Overview of permissible
towing me thods In
theeve nt of a breakdown, Mercedes-Benz rec‐
ommends that you ha vetheve hicle transpor ted
ins tead of towe d.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. %
Ve
hicles with automatic transmission
and rear-wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. 300
Breakdown assis tance

Installing/removing
theto wing eye Ins
talling and removing the front towing eye #
Toinstall the front towing eye: press the
to p of the co ver and remo vethe co ver. #
Screw intowing eye1clockwise tothestop
and tighten. #
Toremo vethe front towing eye: unsc rew
to wing eye1 counter-clockwise. #
Insert the co ver with theta bs at theto p and
push in at the bottom until the co ver engages. Re
ar towing eye (vehicles with passenger vehicle
appr oval)
% Re
ar towing eye2 is permanently attached
to theve hicle.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. To
w starting vehicle (eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to towstarting The automatic transmission may be damaged
in
the process of tow starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow star ted. #
Do not tow start vehicles with automatic
transmission. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and injury
due toove rloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alwaysre place faulty fuses with speci‐
fi ed new fuses containing the cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems could be
damaged byincor rect fuses. #
Only use fuses whi chhave been
appr ovedby Mercedes-Benz and which
ha ve the cor rect fuse rating. The electrical fuses in
your vehicle switch off
defective circuits. If a fuse blo ws, all the compo‐
nents on the circuit and their functions will cease
to operate.
Blown fuses must be replaced with fuses of an
equivalent specification, which you can de ter‐
mine bythe color and fuse rating. The fuse allo‐
cation chart and fur ther information on the elec‐
tric fuses and relays can be found in the "Fuse
allocation chart" supplement. 304
Breakd own assi stance