2020 DODGE DURANGO Owners Manual

IN CASE OF EMERGENCY263
(Continued)
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional assistance is needed. Once
the SOS operator opens a voice connection
with the vehicle’s SOS Call system, the oper -
ator should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system will attempt to
remain connected with the SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
6

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264IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

20_WD_OM_EN_USC_t.book Page 264

IN CASE OF EMERGENCY265
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
CAUTION!
To avoid damage to the mirror during
cleaning, never spray any cleaning solution
directly onto the mirror. Apply the solution
onto a clean cloth and wipe the mirror clean.
6

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266IN CASE OF EMERGENCY
BULB REPLACEMENT
REPLACEMENT BULBS
Interior Bulbs
Bulb Name Bulb Number
Glove Compartment Lamp 194
Grab Handle Lamp L002825W5W
Overhead Console Reading Lamps VT4976
Visor Vanity Lamp V26377
Rear Cargo Lamp 214–2
Underpanel Courtesy Lamps 906
Instrument Cluster (General Illumination) 103
Telltale/Hazard Lamp 74

20_WD_OM_EN_USC_t.book Page 266

IN CASE OF EMERGENCY267
Exterior Bulbs
Bulb Name Bulb Number
Low Beam/High Beam (Bi-Xenon) Headlamps D3S (Serviced at an Authorized Dealer)
Low Beam/High Beam/Daytime Running Lamp (DRL) Bi-Halogen
Headlamps (Base) 9005SL+
Low Beam/High Beam (Bi-Halogen) Headlamps (Uplevel) 9005SL+
Front Park/Turn Signal Lamps (Base) 3157NAK
Front Turn Signal Lamps (Uplevel & Premium) 3157NAK
Front Park Lamp/Daytime Running Lamp (Uplevel & Premium) LED (Serviced at an Authorized Dealer)
Front Side Marker Lamps LED (Serviced at an Authorized Dealer)
Front Fog Lamps H11
Rear Tail Lamps/Side marker Lamps LED (Serviced at an Authorized Dealer)
Rear Stop/Turn Signal Lamps LED (Serviced at an Authorized Dealer)
Rear Liftgate Tail Lamps LED (Serviced at an Authorized Dealer)
Rear Backup Lamps 921 (W16W)
Rear License Lamps LED (Serviced at an Authorized Dealer)
Center High Mounted Stop Lamp (CHMSL) LED (Serviced at an Authorized Dealer)
6

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268IN CASE OF EMERGENCY
BULB REPLACEMENT
NOTE:
Lens fogging can occur under certain atmo -
spheric conditions. This will usually clear as
atmospheric conditions change to allow the
condensation to change back into a vapor.
Turning the lamps on will usually accelerate the
clearing process.
High Intensity Discharge Headlamps
(Bi-Xenon) — If Equipped
The headlamps are a type of high voltage
discharge tube. High voltage can remain in the
circuit even with the headlamp switch off.
Because of this, you should not attempt to
service a headlamp bulb yourself. If a headlamp
bulb fails, take your vehicle to an authorized
dealer for service. NOTE:
On vehicles equipped with High Intensity
Discharge (HID) headlamps, when the head
-
lamps are turned on, there is a blue hue to the
lamps. This diminishes and becomes more
white after approximately 10 seconds, as the
system charges.
Bi-Halogen Headlamps — If Equipped

1. Turn the steering wheel to the left to replace the bulb from the right hand lamp,
or to the right to replace the bulb from the
left hand lamp.

2. Turn the access cap located on the wheel liner counterclockwise to remove from liner.
3. Locate the headlamp bulb access cap through the opening in the wheel liner.
4. Firmly grasp the access cap and rotate counterclockwise to remove lamp housing. 5. Firmly grasp the low/high beam bulb and
connector assembly and rotate counter -
clockwise to remove from housing.
6. Disconnect the electrical connector and then connect the replacement bulb.
7. Install the bulb and connector assembly into the headlamp housing and rotate
clockwise to lock in place.
8. Install the bulb access cap in the headlamp housing and rotate clockwise to lock it in
place.
9. Install the access cap in the wheel liner and rotate clockwise to lock it in place.
WARNING!
A transient high voltage occurs at the bulb
sockets of High Intensity Discharge (HID)
headlamps when the headlamp switch is
turned ON. It may cause serious electrical
shock or electrocution if not serviced
properly. See an authorized dealer for
service.
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with an oily
surface, clean the bulb with rubbing alcohol.

20_WD_OM_EN_USC_t.book Page 268

IN CASE OF EMERGENCY269
(Continued)
Front Turn Signal

1. Open the hood.

2. Turn the turn signal bulb a quarter turn counterclockwise to remove from housing.
3. Disconnect the electrical connector and replace the bulb.
Front Fog Lamps

1. Reach through the cutout in the splash shield and rotate the bulb’s electrical
connector a quarter turn counterclockwise
and remove it from the fog lamp housing.

2. Remove the bulb from the connector and install the replacement bulb.
3. Install the bulb and connector assembly into the fog lamp housing and rotate the
connector a quarter turn clockwise to lock it
in place.
Rear Tail, Stop And Turn Signal Lamps
The rear tail, stop, and turn signal lamps are
LED. See an authorized dealer for replacement.
Rear Liftgate Mounted Back-up Lamps

1. Raise the liftgate.

2. Use a fiber stick or flat blade screw driver to pry the lower trim from the liftgate.
3. Back-up lamps are now visible. Rotate socket(s) counterclockwise.
4. Remove/replace bulb(s).
5. Reinstall the socket(s). 6. Reverse process to reinstall the liftgate
trim.
Center High Mounted Stop Lamp (CHMSL)
The Center High Mounted Stop Lamp is an LED
assembly. See an authorized dealer for
replacement.
Rear License Lamp
The rear license lamps are LEDs. See an
authorized dealer for service.
FUSES
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with an oily
surface, clean the bulb with rubbing alcohol.
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with any
oily surface, clean the bulb with rubbing
alcohol.
Always use the correct bulb size and type
for replacement. An incorrect bulb size or
type may overheat and cause damage to
the lamp, the socket or the lamp wiring.
WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
6

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270IN CASE OF EMERGENCY
GENERAL INFORMATION
The fuses protect electrical systems against
excessive current.
When a device does not work, you must check
the fuse element inside the blade fuse for a
break/melt.
Also, please be aware that when using power
outlets for extended periods of time with the
engine off may result in vehicle battery
discharge.
Blade Fuses

UNDERHOOD FUSES
The Power Distribution Center is located in the
engine compartment near the battery jump
start posts. This center contains cartridge
fuses, micro fuses, relays, and circuit breakers.
A description of each fuse and component may
be stamped on the inside cover, otherwise the
cavity number of each fuse is stamped on the
inside cover that corresponds to the following
chart.

Power Distribution Center
If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
WARNING! (Continued)
1 — Fuse Element
2 — Blade Fuse with a good/functional fuse
element.
3 — Blade fuse with a bad/not functional fuse
element (blown fuse).

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