2020 DODGE DURANGO Owners Manual

20_WD_OM_EN_USC_N
FIFTH EDITION
2020 DODGE DURANGO OWNER’S MANUAL©2020 FCA US LLC. ALL RIGHTS RESERVED. TOUS DROITS RÉSERVÉS.
DODGE IS A REGISTERED TRADEMARK OF FCA US LLC OR FCA CANADA INC., USED U\
NDER LICENSE. DODGE EST UNE MARQUE DÉPOSÉE DE FCA US LLC OU FCA CANADA INC., UTILISÉE SOUS LE PERMIS.
APP STORE IS A REGISTERED TRADEMARK OF APPLE INC. GOOGLE PLAY STORE IS A REGISTERED TRADEMARK OF GOOGLE.
Whether it’s providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take following an
accident or scheduling your next appointment, we know you’ll find the app an important extension of your Dodge brand vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store
® or Google Play® Store and enter the search
k

eyword “Dodge” (U.S. residents only).
mopar.com/omowners.mopar.ca
DOWNLOAD A FREE ELECTRONIC COPY OF THE MOST UP-TO-DATE OWNER’S MANUAL, UCONNECT AND WARRANTY BOOKLETS
U. S.
Canada
2020 DODGE DURANGO

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING!

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 95
4 SAFETY ......................................................................................................................................... 122 5 STARTING AND OPERATING ............................................................................................... 184
6 IN CASE OF EMERGENCY ..................................................................................................... 261 7 SERVICING AND MAINTENANCE ...................................................................................... 294
8 TECHNICAL SPECIFICATIONS ............................................................................................350
9 MULTIMEDIA ............................................................................................................................... 361
10 CUSTOMER ASSISTANCE .................................................................................................... 444 11 INDEX .............................................................................................................................................448

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INTRODUCTION
HOW TO USE THIS MANUAL ...............................10
Essential Information .................................. 10
Symbols ........................................................ 10
ROLLOVER WARNING ..........................................10
WARNINGS AND CAUTIONS ...............................11
VEHICLE MODIFICATIONS/ALTERATIONS .........11
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............12
KEYS ......................................................................13
Key Fob......................................................... 13
IGNITION SWITCH ................................................17
Keyless Push Button Ignition ...................... 17
Ignition Or Accessory On Message ............. 18
Depleted Key Fob Battery ........................... 18
REMOTE START — IF EQUIPPED .........................19
How To Use Remote Start .......................... 19
Remote Start Abort Message —
If Equipped ................................................... 20 To Enter Remote Start Mode ...................... 20
To Exit Remote Start Mode Without
Driving The Vehicle ..................................... 20 To Exit Remote Start Mode And Drive
The Vehicle ................................................... 20 Remote Start Comfort Systems —
If Equipped ................................................... 21 General Information .................................... 21 SENTRY KEY ......................................................... 21
Key Programming ....................................... 22
Replacement Keys ...................................... 22
General Information .................................... 22
VEHICLE SECURITY ALARM — IF EQUIPPED ..... 23
To Arm The System ...................................... 23
To Disarm The System ................................ 24
Rearming Of The System............................. 24
Tamper Alert................................................. 24
DOORS .................................................................. 24
Manual Door Locks...................................... 24
Power Door Locks ........................................ 25
Keyless Enter-N-Go — Passive Entry .......... 26
Automatic Unlock On Exit Feature — If
Equipped ...................................................... 29 Automatic Door Locks — If Equipped ......... 29
Child-Protection Door Lock System —
Rear Doors .................................................. 29
DRIVER MEMORY SETTINGS —
IF EQUIPPED ........................................................ 30
Programming The Memory Feature............ 31
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ............. 31 Memory Position Recall............................... 31
SEATS ................................................................... 32
Manual Adjustment (Front Seats) — If
Equipped ...................................................... 32 Manual Adjustment (Rear Seats) ............... 34
Power Adjustment (Front Seats) —
If Equipped .................................................. 37 Power Passenger Seat Adjustment — If
Equipped ...................................................... 39 Heated Seats — If Equipped ...................... 40
Front Ventilated Seats — If Equipped ........ 42
HEAD RESTRAINTS ..............................................42
Supplemental Active Head Restraints —
Front Seats................................................... 42 Head Restraints — Rear Seats.................... 44
Head Restraint Removal — Rear Seats...... 44
Power Folding Third Row Head
Restraints ..................................................... 45
STEERING WHEEL.................................................46
Manual Tilt/Telescoping Steering
Column — If Equipped ................................ 46 Power Tilt/Telescoping Steering
Column — If Equipped ............................... 46 Heated Steering Wheel — If Equipped ...... 47
MIRRORS ..............................................................47
Inside Day/Night Mirror — If Equipped ...... 47
Automatic Dimming Mirror —
If Equipped .................................................. 48 Outside Mirrors ........................................... 48
Outside Automatic Dimming Mirrors —
If Equipped ................................................... 49 Power Mirrors .............................................. 49
Heated Mirrors — If Equipped .................... 49
Tilt Side Mirrors In Reverse (Available
With Memory Settings Only) —
If Equipped ................................................... 49 Illuminated Vanity Mirrors .......................... 50

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EXTERIOR LIGHTS ................................................50 Multifunction Lever ...................................... 50
Headlight Switch ......................................... 50
Daytime Running Lights (DRLs) —
If Equipped .................................................. 51 High/Low Beam Switch ............................... 51
Automatic High Beam — If Equipped .......... 51
Flash-To-Pass .............................................. 52
Automatic Headlights ................................. 52
Parking Lights And Panel Lights ................. 52
Headlights On Automatically With
Wipers........................................................... 52 Headlight Delay ............................................ 52
Lights-On Reminder ..................................... 52
Fog Lights — If Equipped ............................. 53
Turn Signals ................................................. 53
Lane Change Assist — If Equipped ............. 53
Battery Saver................................................ 53
INTERIOR LIGHTS ................................................54
Courtesy Lights ............................................ 54
WINDSHIELD WIPERS AND WASHERS .............55
Windshield Wiper Operation ....................... 55
Rain Sensing Wipers — If Equipped ........... 57
Rear Window Wiper/Washer ...................... 58
CLIMATE CONTROLS ............................................58
Automatic Climate Control Overview .......... 58
Climate Control Functions ........................... 68
Automatic Temperature Control (ATC) ....... 69
Operating Tips ............................................. 69 WINDOWS ............................................................ 71
Power Windows............................................ 71
Wind Buffeting ............................................ 72
POWER SUNROOF — IF EQUIPPED .................... 73
Opening Sunroof .......................................... 73
Closing Sunroof............................................ 74
Wind Buffeting ............................................ 74
Sunshade Operation.................................... 74
Pinch Protect Feature.................................. 74
Sunroof Maintenance.................................. 74
Ignition Off Operation .................................. 74
HOOD ..................................................................... 75
Opening The Hood ....................................... 75
Closing The Hood ......................................... 75
LIFTGATE ............................................................... 75
Power Liftgate — If Equipped ...................... 75
Cargo Area Features ................................... 77
GARAGE DOOR OPENER — IF EQUIPPED ......... 78
Before You Begin Programming
HomeLink® .................................................. 79 Canadian/Gate Operator Programming ..... 81
Using HomeLink®........................................ 82
Security......................................................... 82
Troubleshooting Tips ................................... 82
General Information .................................... 83
INTERNAL EQUIPMENT ........................................ 83
Storage ......................................................... 83
Cupholders ................................................... 86
Electrical Power Outlets ............................. 87
Power Inverter — If Equipped ...................... 90
Sunglasses Bin Door ................................... 90 ROOF LUGGAGE RACK — IF EQUIPPED ............90
Deploying The Crossbars ............................ 91
Stowing The Crossbars................................ 93
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER .......................................95Instrument Cluster Descriptions................. 96
SRT INSTRUMENT CLUSTER ...............................97
SRT Instrument Cluster Descriptions ......... 98
INSTRUMENT CLUSTER DISPLAY .......................99
Location And Controls ................................. 99
Engine Oil Life Reset ................................ 101
Display And Messages .............................. 102
Instrument Cluster Display Menu
Items .......................................................... 103 Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ............................... 108
WARNING LIGHTS AND MESSAGES ............... 109
Red Warning Lights ................................... 110
Yellow Warning Lights ............................... 113Yellow Indicator Lights .............................. 117
Green Indicator Lights ............................... 117White Indicator Lights ............................... 119Blue Indicator Lights ................................. 119

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ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 120 Onboard Diagnostic System
(OBD II) Cybersecurity ................................120
EMISSIONS INSPECTION AND
MAINTENANCE PROGRAMS ............................ 121
SAFETY
SAFETY FEATURES ............................................ 122
Anti-Lock Brake System (ABS) ................. 122
Electronic Brake Control (EBC) System ....123
AUXILIARY DRIVING SYSTEMS ........................ 131
Blind Spot Monitoring (BSM) —
If Equipped .................................................131 Forward Collision Warning (FCW) With
Mitigation ...................................................136 Tire Pressure Monitoring System
(TPMS) ........................................................ 138
OCCUPANT RESTRAINT SYSTEMS .................. 143
Occupant Restraint Systems Features.....143
Important Safety Precautions ...................143Seat Belt Systems ..................................... 144Supplemental Restraint Systems (SRS) ...153Child Restraints .........................................163
Transporting Pets ......................................180 SAFETY TIPS ....................................................... 180
Transporting Passengers .......................... 180Exhaust Gas .............................................. 180
Safety Checks You Should Make
Inside The Vehicle ..................................... 181 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 183STARTING AND OPERATING
STARTING THE ENGINE .....................................184
Automatic Transmission............................ 184
Keyless Enter-N-Go — Ignition ................... 184
Normal Starting ......................................... 185
If Engine Fails To Start ............................. 187Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 188 After Starting .............................................. 188
ENGINE BLOCK HEATER — IF EQUIPPED ........188
ENGINE BREAK-IN RECOMMENDATIONS –
NON-SRT .............................................................. 188
ENGINE BREAK-IN RECOMMENDATIONS –
SRT ....................................................................... 189
PARKING BRAKE ............................................... 190 AUTOMATIC TRANSMISSION ........................... 191
Ignition Park Interlock ............................... 192Brake/Transmission Shift Interlock
System ....................................................... 192 Fuel Economy (ECO) Mode........................ 192
Eight-Speed Automatic Transmission ...... 193
SPORT MODE — IF EQUIPPED.......................... 199
ALL-WHEEL DRIVE OPERATION ....................... 199
Single-Speed Operating Instructions/
Precautions— If Equipped ........................ 199 Electronically Shifted Transfer Case
(Three-Position Switch) — If Equipped...... 199 Shifting Procedure ..................................... 201
FUEL SAVER TECHNOLOGY 5.7L/6.4L
ONLY — IF EQUIPPED ........................................ 202
POWER STEERING............................................. 202
STOP/START SYSTEM — IF EQUIPPED ........... 203 Automatic Mode ........................................ 203
Possible Reasons The Engine Does Not
Autostop ..................................................... 204 To Start The Engine While In Autostop
Mode .......................................................... 204 To Manually Turn Off The Stop/Start
System........................................................ 205 To Manually Turn On The Stop/Start
System........................................................ 205 System Malfunction................................... 205

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SPEED CONTROL — IF EQUIPPED ................... 205 To Activate .................................................206
To Set A Desired Speed ............................206
To Vary The Speed Setting .......................206
To Accelerate For Passing ........................ 207To Resume Speed ..................................... 207To Deactivate ............................................207
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ..................................................... 208
Adaptive Cruise Control (ACC)
Operation ....................................................209 Activating Adaptive Cruise Control
(ACC) ...........................................................210 To Activate/Deactivate .............................. 210
To Set A Desired ACC Speed .....................210To Cancel ....................................................211
To Turn Off .................................................. 211To Resume .................................................211
To Vary The Speed Setting .......................212
Setting The Following Distance In ACC.....213
Overtake Aid ...............................................214ACC Operation At Stop ...............................214
Adaptive Cruise Control (ACC) Menu ........214Display Warnings And Maintenance.........215
Precautions While Driving With ACC .........217
General Information ..................................219Normal (Fixed Speed) Cruise Control
Mode...........................................................219 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 221
ParkSense Sensors ................................... 222
ParkSense Display ..................................... 222
ParkSense Warning Display ...................... 224
Enabling And Disabling ParkSense .......... 225Operation With A Trailer ............................ 225
Service The ParkSense Rear Park Assist
System ........................................................ 225 Cleaning The ParkSense System.............. 226
ParkSense System Usage Precautions .... 226
PARKSENSE FRONT AND REAR PARK
ASSIST — IF EQUIPPED .....................................227
ParkSense Sensors ................................... 228
ParkSense Display ..................................... 228
ParkSense Warning Display ...................... 231
Enabling And Disabling ParkSense .......... 231Operation With A Trailer ............................ 231
Service The ParkSense Park Assist
System ........................................................ 232 Cleaning The ParkSense System.............. 232
ParkSense System Usage Precautions .... 233
LANESENSE — IF EQUIPPED ............................ 234
LaneSense Operation................................ 234
Turning LaneSense On Or Off ................... 234
LaneSense Warning Message .................. 235Changing LaneSense Status..................... 237 PARKVIEW REAR BACK UP CAMERA ............ 237
REFUELING THE VEHICLE ................................. 238
Emergency Fuel Filler Door Release ........ 240
VEHICLE LOADING ............................................. 240
Gross Vehicle Weight Rating (GVWR) ...... 240
Payload....................................................... 240
Gross Axle Weight Rating (GAWR) ............ 240
Tire Size ...................................................... 240Rim Size ..................................................... 241
Inflation Pressure ...................................... 241
Curb Weight ............................................... 241
Loading....................................................... 241
TRAILER TOWING ............................................. 241
Common Towing Definitions ..................... 241
Trailer Hitch Classification ........................ 243
Trailer Towing Weights (Maximum
Trailer Weight Ratings) — Non SRT .......... 244 Trailer Towing Weights (Maximum
Trailer Weight Ratings) — SRT .................. 245 Trailer Hitch Receiver Cover Removal —
If Equipped ................................................. 246 Trailer And Tongue Weight ....................... 246Towing Requirements .............................. 247
Towing Tips ............................................... 251
SNOW PLOW ...................................................... 252

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RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 253 Towing This Vehicle Behind Another
Vehicle .......................................................253 Recreational Towing — Rear-Wheel
Drive Models ..............................................254 Recreational Towing — All Wheel Drive
Models (Single-Speed Transfer Case) ......254 Recreational Towing — All-Wheel Drive
Models (Two-Speed Transfer Case) ..........254
DRIVING TIPS ..................................................... 257
On-Road Driving Tips .................................257
Off-Road Driving Tips .................................258
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 261
ASSIST AND SOS MIRROR — IF EQUIPPED.... 261General Information ..................................265
BULB REPLACEMENT ....................................... 266
Replacement Bulbs .................................266
Bulb Replacement ....................................268
FUSES .................................................................. 269
General Information ..................................270Underhood Fuses.......................................270 JACKING AND TIRE CHANGING .......................275
Run Flat Tires ............................................. 276
Jack Location ............................................. 276
Spare Tire Stowage ................................... 277
Spare Tire Removal ................................... 277
Preparations For Jacking .......................... 279Jacking Instructions .................................. 279Road Tire Installation ................................ 283
JUMP STARTING ................................................ 283
Preparations For Jump Start ..................... 284Jump Starting Procedure .......................... 285
REFUELING IN EMERGENCY –
IF EQUIPPED ...................................................... 286
IF YOUR ENGINE OVERHEATS .........................287
MANUAL PARK RELEASE .................................. 287
FREEING A STUCK VEHICLE .............................289
TOWING A DISABLED VEHICLE .......................290 Rear Wheel Drive Models.......................... 292All Wheel Drive Models.............................. 292
TOWING A DISABLED SRT VEHICLE ................293
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................293
EVENT DATA RECORDER (EDR) .......................293
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — NON-SRT .............. 294
Maintenance Plan — Non-SRT .................. 294Heavy Duty Use Of The Vehicle................. 298
SCHEDULED SERVICING – SRT ....................... 298
Maintenance Plan — SRT .......................... 300
ENGINE COMPARTMENT .................................. 304
3.6L Engine ................................................ 304
5.7L Engine ................................................ 305
6.4L Engine ................................................ 306
Checking Oil Level ..................................... 307
Adding Washer Fluid ................................ 307
Maintenance-Free Battery ....................... 307Pressure Washing...................................... 308
DEALER SERVICE .............................................. 308
Engine Oil .................................................. 308
Engine Oil Filter ......................................... 311Engine Air Cleaner Filter............................ 311Air Conditioner Maintenance .................... 313Accessory Drive Belt Inspection ............... 315Body Lubrication ....................................... 316
Windshield Wiper Blades ......................... 316
Exhaust System ........................................ 320
Cooling System .......................................... 321
Brake System ............................................ 325Automatic Transmission............................ 326Front/Rear Axle Fluid ............................... 327Transfer Case ............................................ 327

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