2019 MITSUBISHI ECLIPSE CROSS Owner's Manual (in English)

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10
Customer assistance/
Reporting Safety Defects
Consumer information (For vehicles sold in U.S.A.) ....................10-2 Reporting Safety Defect
s ...............................................................10-2
Important facts to know in cas
e of an accident ..............................10-4
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Consumer information (For vehicles sold in U.S.A.) 10-2 Customer assistance/Reporting Safety Defects
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This information is provided in compliance with the requirements of the National High-way Traffic Safety Administration, Depart- ment of Transportation. It provides the purchasers and/or prospective purchaserswith information on reporting safety defects. DOT quality grades - All passenger vehicle tires must conform to Federal Safety Require-ments in addition to these grades. The spe- cific grade rating in each grade category is shown on the side wall of the tires on yourvehicle. The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tiregraded 150 would wear one and one-half (11/2) times as well on the government course
as a tire graded 100. The relative performance of tires depends upon the actual conditions of
their use, however, and may depart signifi- cantly from the norm due to variations in driving habits, service practices and differ- ences in road characteristics and climate. The traction grades, from highest to lowest, are AA, A, B and C. Those grades representthe tire’s ability to stop on wet pavement asmeasured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poortraction performance. The temperature grades are A (the highest), B and C, representing the tire’s resistance to thegeneration of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel.Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corre- sponds to a level of performance which allpassenger car tires must meet under the Fed- eral Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels ofperformance on the laboratory test wheel than the minimum required by law.
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If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic SafetyAdministration (NHTSA) in addi- tion to notifying Mitsubishi Motors Corporation.
Consumer information (For vehicles sold in U.S.A.) Uniform tire quality grading Treadwear
Traction AA, A, B, C
WA R N I N G The traction grade assigned to the tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning, or peak tractioncharacteristics.
Temperature A, B, C
WA R N I N G The temperature grade for the tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive load-ing, either separately or in combination, can cause heat buildup and possible tire failure.
Reporting Safety Defects
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Reporting Safety Defects
Customer assistance/Reporting Safety Defects 10-3
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If NHTSA receives similar com- plaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.However, NHTSA cannot become involved in individual problems between you, your dealer, orMitsubishi Motors Corporation. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1- 888-327-4236 (TTY: 1-800-424- 9153); go tohttp://www.safercar.gov; or write to: You can also obtain other informa- tion about motor vehicle safety from http://www.safercar.gov.
To contact Mitsubishi Motors North America, Inc. call 1-888-648-7820 or write to: If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in additionto notifying Mitsubishi Motor Sales of Canada, Inc. You may write to:
To contact Mitsubishi Motor Sales of Canada, Inc. call 1-888-576-4878 or write to: To contact Mitsubishi Motor Sales of Caribbean, Inc. call 1-787-251-8715 or write to: To contact Triple J Enterprises Inc.
NHTSA Headquarters 1200 New Jersey Avenue, SE West BuildingWashington, DC 20590
For vehicles sold in U.S.A. Mitsubishi Motors North Amer-ica, Inc.Customer Relations Department P.O. Box 6400 Cypress, CA 90630-0064For vehicles sold in Canada Transport Canada330 Sparks Street To w e r C Ottawa, Ontario K1A 0N5
Mitsubishi Motor Sales of Can- ada, Inc. Customer Relations DepartmentP.O. Box 41009 4141 Dixie Road Mississauga, ON L4W 5C9For vehicles sold in Puerto Rico Mitsubishi Motor Sales of Carib-bean, Inc.Customer Service Department P.O. Box 192216 SAN JUAN PR 00919-2216For vehicles sold in Guam
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Important facts to know in case of an accident 10-4 Customer assistance/Reporting Safety Defects
10
call (671)649-3673 or write to: To contact Triple J Motors call (670)234-7133 or write to: To contact Pacific Marketing Inc. call 684(699)9140 or write to:
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We hope you will never be involved in an accident, but there is always that potentialdanger. So, please be sure to buckle up and drive safely.  Remain calm.  Check for injuries. Report all injuries to the police, and, if necessary, call for an ambulance.  Record all the details of the accident. This will provide you with accurate records of the accident for discussions with your insurance company and other personswho may be acting on your behalf.  Understand your repair estimate before approving repairs.  Choosing the repair
shop and the brands
of parts that they use on your vehicle isyour decision.
 Ask for genuine Mitsubishi Motors parts. Many times, to save money, your insur- ance company will recommend imitation parts that do not meet the original specifi-cations of fit, finish, corrosion resistance or workmanship.
The strength and integrity built into your vehicle is the result of a specific design referred to as “Energy Management”. Indi-vidual body parts are designed to act as one unit in the event of an accident. Shock waves are absorbed by protective panels or are chan-neled around the passenger compartment. This important feature is possible because high tensile steel is used in the panels andstructural parts, something that cannot be guaranteed by the manufacturers of imitation parts. All genuine body panels and supportbrackets are designed and constructed as important protection features in the event of an accident. By replacing body parts withimitations, your vehicle may no longer meet original equipment specifications.
Triple J Enterprises, Inc. P.O. Box 6066 TAMUNING GUAM 96931For vehicles sold in Saipan Triple J Motors P.O. Box 500487 SAIPAN, MP96950-0487For vehicles sold in American Samoa Pacific Marketing, Inc. P.O. Box 698 PAGO PAGO, AMERICAN SAMOA AS, 96799
Important facts to know in case of an accident In the event of an accident Key information to discuss with your insurance company
Mitsubishi Motors built-in pro- tection
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Important facts to know in case of an accident
Customer assistance/Reporting Safety Defects 10-5
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As a consumer requesting repair on your vehicle, you have consumer rights. Across the country, State Insurance Commissioners have begun considering rules on the use of non-OEM parts. This could mean that repair shops will have to disclose to the consumer, when they intend to use non-OEM parts. Since reg-ulations are not consistent on this point,remember you have a choice. So, if you want genuine Mitsubishi Motors parts, you may have to specifically request them. Make cer-tain your insurance company understands imitations are not to be used in the repair of your vehicle. You deserve the best genuineMitsubishi Motors parts. Genuine Mitsubishi Motors parts are built with the high quality and durability standards you expect. Genuine Mitsubishi Motorsreplacement parts are your guarantee that your vehicle will have all the technological advantages and maintain the style and protec-tion of a brand new Mitsubishi Motors vehi-
cle. Remember to ask for genuine Mitsubishi Motors parts.
Consumer rights (For vehicles sold in U.S.A.) Genuine Mitsubishi Motors parts
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SpecificationsVehicle labeling ....
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........................ 11-2
Vehicle dimensions
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........................ 11-4
Vehicle weights ...............
............................................................... 11-5
Engine specifications
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........................ 11-6
Battery .......................................
..................................................... 11-6
Tires and wheels .............
............................................................... 11-7
Capacity ....................................
..................................................... 11-7
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