2019 MERCEDES-BENZ SPRINTER service

In
thee vent of abreak down, youw illge ts uppo rt:
R Aqualified Mercedes-Ben ztechnician car ries
out repair sons itea nd/or thev ehicle will be
to we dtot he neares tauthorized Mercedes-
Benz Center.
Yo um aybe charge df or these services.
Yo uc an find information on thef ollowing topics:
R activation of Mercedes PR Oconnect
R operating thev ehicle
R neares tauthorized Mercedes-BenzC enter
R other products and services from Mercedes-
Benz
Dat aist ransmitted during thec onnection tothe
Mercedes-BenzC ustomer Center (/ page186). Information on Mercede
sPRO connect acci‐
dent management
The Mercedes PR Oconnect accident manage‐
ment is an extensio noft he Emer gency Call Sys‐
te m( / pag e278).
An emergency cal lismadetot he Mercedes-Benz
emergency call cen tera fter an accident:
R avoice connection is made toac ontact per‐
son at theM ercedes-Benz emer gency call
center.
R if necessa ry,t he contact person at the
Mercedes-Benze mergency call center for‐
wa rdst he call toMercedes PR Oconnect acci‐
dent management.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter.
If th ev ehicle de tects am inor accident, ames‐
sag eappears inthem ultimedia sy stem.
The messag eisconfirmed in them ultimedia sys‐
te m:
R avoice connection is made toac ontact per‐
son at Mercedes PR Oconnect accident man‐
agement.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter. Tr
ansmitted data during abreakdown assis‐
tanc ecall
In cer tain countries youm ustc onfirm thed ata
transfer. When
youm akeab reakdown assistance call via
Mercedes PR Oconnect, dat awill be trans ferred.
The following dat aistransfer redifab reakdown
assis tance cal lismadev ia Mercedes PR Ocon‐
nect:
R vehicle identification number
R reason fort he initiation of thec all 18 6
Mercedes PRO

#
Swipe up until FAVORITESis shown. #
Press on afavo rite until theOPTIONS menu is
shown. #
Select Delete. #
Select Yes. No
tifications Center Overvie
woftheNotifications Center
The following communication sarecollec tedin
th eN otification sCenter:
R Communications whic haregenerated bythe
ve hicle or from multimedia sy stem.
R Communications whic hare re ceived thro ugh
th eu se of services.
The following notification types ar eavailable for
yo u:
R Messages (t extm essa ges)
R System information ,e.g. softwar eupdate
av ailable
R Other notifications
The Notifications Center jcan be found on
th eh ome screen, in menus and at thet op right of
th en avigation map (/ page188).
As tarint hej symbol informs youofn ew
notifications.
Notification sarenorm allyb rief ly shown as they
ar er ecei ved. Thi soccu rsforn early everyapplica‐
tio nt hat youa recur rently using .Ifyoutake no
action, these ar estore df or futur eaccess in the
Notifications Center.
The notifications ar esortedc hronologicall y.The
mos trecen tnotifications ar eatthetop. An
otification sho wsthef ollowing information:
R Symbol or image 1fort he application
R Title 2,w hich contains then ame, atele‐
phone number or anavigation destination ,for
ex ample R
The servic eand additional information 3
R Atimes tamp 5
R If se verala ctions ar eavailable, symbol 4to
open or close then otification.
Depending on thet ype of notification ,uptofour
dif fere nt actions 6area vailable.
Examples of action sinclude:
R Read aloud
R Placing acall
R Replying
R Calling up aweb page
R Navigating
Some notifications, e.g. anavigation destination,
ar es tore dl onger .Therefore, it is no tnecessary
to car ryout available action sdirect lyon the
re ceip toft he notifications. Arout eguidance can
be star tedatal ater time.
% Yo
uc an star tag lobal sear chintheN otific a‐
tions Center (/ page 196).
Calling up notifications
Multimedi asyst em:
4 ©
Opening theN otifications Center #
On the touchscreen: tapont hej sym‐
bol fort he Notifications Center.
or #
On the Touc hC ontrol: markthe j sym‐
bol fort he Notifications Center byswiping. #
Press on thec ont role lement.
Selecting anotification #
Swipe up or down. #
Taporp ress on thec ont role lement.
Calling up old notifications
If notifications ha venotb eenc alle dupa fter four
hours, these ar estore dint he archive. #
Swipe upwards and select Archive. #
Selec tthe notification.
Selecting actions foran otification
The following option sareavailable:
R Select thea ction directl yinanapplication
af te ran otificatio nisreceiveda nd shown.
R Select thea ction later af terc alling up in the
Noti fications Center. MBUX multimedia sy
stem 19 5

R
AUSB device is connected .
Multimedia sy stem:
4 © 5
System 5
System Backup #
Select Import Data orExport Data .
Importing #
Select adatas torage medium.
Ap romp tappear sasking whe ther your eally
wish toove rwrite thec urrent da ta.Ifd ata
originates from an other vehicle, this is recog‐
nized du ring da tareading.
The multimedi asystemisr estarted once the
dat ahas been impor ted.
% Cur
rent vehicle settings can be edited af ter
th ei mp ort.
Exporting
If PIN pr otection is activated, your PIN is reques‐
te d. #
Ente rthe four-digit PIN. #
Select adatas torage medium.
The dat aisexported. The dat aexpo rtmay
ta ke severalm inutes.
% Af
ters uccessfu lexpo rt,t he dat aissavedin
th e" MyMercedesBac kup" director ywhich
can be found on thes tora ge medium. Ac
tivating/deactivatin gPINprotection Multimedia sy
stem:
4 © 5
Settings 5
System
5 PIN Protection
Setting theP IN #
Select Set PIN. #
Enteraf our-digit PIN. #
Enter thef our-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing theP IN #
Select ChangeSettings. #
Entert he cur rent PIN. #
Select ChangePIN. #
Setan ewPIN.
Ac tivatin gPINprotection ford atae xport #
Select Change Settings. #
Confir mwitht he PIN. #
Select Protect Data Export. #
Activat eord eacti vate thef unction. Un
blocking theP IN #
Consult an authorized Mercedes-Benz Center
and ha vetheP IN pr otection reset. Softwar
eupdate Information on softwar
eupdates
As oftwar eupdate consistsoft hree steps:
R Downloading or copying of thed atar equired
fo ri ns tallation
R Installation of theu pdate
R Activation of theu pdat ebyr estartin gt he sys‐
tem
The multimedia sy stem pr ovides amessag ewhen
an updat eisavailable.
Depending on thes ource, youc an per form vari‐
ous updates:
Softwar eupda te Source of
the
update Up
dat etype
Interne tN avigation map, sys‐
te mu pdates, Digital
Operator's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps Ad
vantages of updating software
Softwar eupdates ensur eyour vehicle's tech nol‐
ogy is al ways up-to-date.
In order tocons tantl yimpr ove theq uality of our
services youw illreceiv efutu reupdates fory our
multimedia sy stem, theM ercedes PR Oconnect
services and your vehicle's communication mod‐
ule. These will con veniently be sent to youviathe
mobil ephone connection in your vehicle and, in
man ycases, ins talled automaticall y.Yo uc an
monitor thes tatus of your updates at an ytimev ia
th eM ercedes PR Oportala nd find information
abou tpotential inn ovations.
Yo ur advantages at aglance:
R conveniently receiv esoftwar eupdates vi athe
mobile phone network
R thel ong-ter mquality and availabilit yof
Mercedes PR Oconnec tisguaranteed
R keep your multimedia sy stem and communi‐
cation module up-to-date MBUX multimedia sy
stem 203

Entering
aPOI or address &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating them ultimedia sy stem. Re
quirements:
R Forthe online sear ch:Mercede sPRO con‐
nect is available.
R Youh ave auser account fort he Mercedes
PR Op ortal.
R The service is available.
R The servic ehas been activated at an author‐
ize dM ercedes-Ben zCenter.
Fu rther information can be found at :http://
www.mercedes.pro
Multimedia sy stem:
4 © 5
Navigation (Navigation)
5 ª Where to?
Using theo n-boa rdsear chfunction Destination entr
yuses theo n-boar dsear chofthe
database stored in them ultimedia sy stem.
The federal stat eorp rovince in whi chthev ehicle
is located is set 1. #
Enter theP OI or thea ddress using thek ey‐
boar d(inthei mage) or using handwriting rec‐
ognition 6in2.T he entries can be mad ein
an yo rder.
During destination entr y,suggestions are
made under 2bythem ultimedia sy stem.
Destination selection take sp lace in list 3or
with 0076. If
th em ultimedia sy stem is equipped wit ha
small displa y,calling up li st3 is car ried out
using alists ymbol at thet op right.
The following ent ries can be made, fore xam‐
ple:
R City ,street, hous enumber
R Street,c ity
R ZIP code
R POI name
R POI categor y,e.g. Tankstelle (gasstation)
R City ,POI name MBU
Xmultimedi asystem 207

R
Telephon enumbe r,ifth is is available for
th eP OI
R Contact name #
As an alternative, voice input 8can also be
used. #
Toswitc htoh andwriting recognition:
select 6. #
Writet he character on thet ouchscreen. The
letter scan be written next toeac hother or
abo veeac hother (/ page197). #
Toretur ntoe ntryu sing thek eyboard:
select _. #
Todel eteane ntry:select 4.
The character saredele tedi ndividually.
or #
Ifch aracter shave been entered in 2,select
£ nexttothei np ut line.
The comple teentry is dele ted. #
Toswitc htou pper-case or lo wer-case let‐
ters: select B. #
Toswitc htod igits, special characters
and symbols: selectA.
123 changes toABC.
Display Bchanges to#+=. #
Select Band switc htoadditional special
ch aracters. #
Toenter aspace: select 7. #
Tosetthe language: select9. #
Select thel anguage.
% This function is useful
forc ountries in which
se veralc haracter sets ar esuppor ted. #
Tochang ethe state: select indicator forf ed‐
eral stat eorp rovince 1. #
Select thes tate in1. #
Entert he countr yindicator ,e.g. CA forC an‐
ada.
The lis tisfiltered. #
Selec tthe countr yonlist3.
The destination can be entered. #
Tochang ethe stat eorp rovince: selectthe
st at eort he provinc einl ist3. #
Toaccep tadestination: selectthed estina‐
tion in list 3. #
Ifth ed estination is ambiguous, select the
destination in thel ist.
The destination address is shown. The route
can be calculated. Using online sear
ch
% Re
quirements: them edia displa yshows an
In te rn et connection wi thad ouble-ar rowsym‐
bol in thes tatus line.
Online sear chis no tavailable in all countries.
Destinatio nentry uses online map services. If the
on-boar dsear chfinds no suitable de stinations or
if yo uc hang ecountries, theo nline sear chisavail‐
able.
Fo rthe destination youc an enter an address, a
POI or athree-wor daddress. #
Select count ryindicator 1. #
Selec tthe pr ovider fort he online service from
th ec ount ries list.
or #
Ifth eo n-boar dsear chdeliver snosearch
re sults, select Online Search. #
Enter thed estination in thei np ut line. The
entry order is no trele vant, e.g. stre et and
cit y.Use thef unctions described fort he on-
boar dsear ch.
The sear chresults ar edispla yed. #
Select thed estination in thel ist.
The de tailed vie wforther out eisd isplayed.
Selecting pr evious destinations
Re quirements:
R Prev ious destination sarestored.
R Ford estinatio nsuggestions: youh ave cre‐
ated aprofile ( / page 192).
R The Allow destinatio nsuggestions optionis
switched on (/ page 193).
R The multimedi asyst em has already gathered
suf ficient da tain order tosho wdestination
suggestions.
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 PREV. DESTINATIONS
The following destination scan be selec ted:
R Destination suggestion s(/pag e221 )
R Destinations
R Routes #
Select thed estination or route.
The destinatio naddress is shown. The route
can be calculated. 208
MBUXmultimedia sy stem

#
If all available quick- access position sarefull,
selec tthe categor ytobereplaced.
Selecting acontact ford estinatio nentry
Re quirements:
R Am obile phone is connec tedtot he multime‐
dia sy stem (/ page231).
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 CONTACTS
Using thec ontact list #
Selec tacontact.
The contact de tails ar edispla yed. #
Select thea ddress.
Using sear chentry #
Enteran ame or telephon enumbe r,fo re xam‐
ple, int othe sear chfield. #
Select 0076. #
Select thec ontact. #
Select thea ddress.
The destination address is shown. The route
can be calculated.
% Routeg uidance toac ontact address is relia‐
ble in thef ollowing cases:
R The contact address is comple te.
R The contact dat amatches them ap data
in thed igital map.
Entering geo-coordina tes
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 GEO-COORDINATES #
Select Latitude orLongitude. #
Select geo-coordinates as latitude and longi‐
tude coordinates in degrees, minutes and
seconds. Todo this swipe up or down respec‐
tivel y.
The map sho ws theposition. #
Confir mthe entr ywith0076. #
Tosetthe destination: select¥or¦. #
Calculat ethe route( / pag e211).
Enterin gthe destination as a3worda ddress
Requ irements:
R Sear ching forad estination using 3word
addresses is possible in theo nline sear ch
( / pag e207). R
The media displa yshows an In tern et connec‐
tion wi thad ouble-ar rowsymbol in thes tatus
line.
% Sear
ching forad estination using 3word
addresses is no tpossible in all countries.
Multimedi asystem:
4 © 5
Navigation 5
ª Where to? #
Select thec ount ryindicator. #
Selec tthe pr ovider fort he online service from
th ec ount ries list.
or #
Ifth eo n-boar dsear chdeliver snosearch
re sults, select Online Search. #
Enter thed estination address as a3word
address. Separat eeachoft hewordsw itha
full stop.
The sear chresults ar edispla yed. #
Select thed estination in thel ist.
The destination address is shown. The route
can be calculated.
% 3w
orda ddresse sfromw hat3words ar ean
alternativ eaddressin gsystem form ultilingual
ge oreferencing of global locations wit hares‐
olution of thre em eters. Using this grid, loca‐
tion sont he Ear th's sur face ar eincluded
whi chdo no thave abuildin gaddress suc has
st re et and house number ,for example.
The Empir eStateB uilding in Ne wYorkh as
th ef ollowing language dependent3word
address, fore xamp le:
R English: parade.help.bleat
R French: commun. verbe.bisquer
R Spanish: suertes.diga.pesca
3w orda ddresse sareunique, easy to
re member and suf fice form ostroutine appli‐
cations.
The con version of addresses int oand back
from 3worda ddresse scan be car ried out
here:
R Atthew ebsit ehttp://what3words.com
R Inthew hat3words apps
Selecting adestination on them ap
Multimedia sy stem:
4 © 5
Navigation #
Movethem ap (/ page224). 210
MBUX multimedia sy stem

Displaying
ther out elist
Multimedi asystem:
4 © 5
Navigation 5
¡ #
Select Route List .
The lis tshows th erout esections .The cur rent
ve hicle position is mar kedont he map.
The cur rent vehicle position is shown wit hthe
fo llowing information:
R The a symbol fort he cur rent vehicle
position is displa yed.
R The name of ther oad on whic hyou are
cur rentl yd riving is shown.
R The road number of ther oad on which
yo ua recur rently driving is shown.
The routel istisu pdated during thej ourne y. #
Tosho wrout esections: swipe up or down
on thec ont role lement.
The routes ectio niss hown on them ap.
Selecting an alternativ eroute
Re quirements:
R The Suggest Alternative Route option is
switched on (/ page212).
Mul timedi asyst em:
4 © 5
Navigation 5
¡ #
Select Alternative Routes.
The routes ar edispl ayed in accordance with
th es etting made in ther out esettings.
The routes ar enumbered. #
Select thea lternativ eroute. #
Tosho wtherout eont he map: select
Show on Map . #
Movethem ap (/ page224). #
Setthe map scale (/ page224).
Ac tivatin gacommuter route
Requ irements:
R Youh ave crea tedap rofile (/ page192).
R The Allow destination suggestions option is
switched on (/ page193).
R The Activate Commuter Route option is
switched on.
R The multimedi asyst em has gathered suf fi‐
cient da tain order tosho wdestination sug‐
ge stions.
R Routes ha vebeen learned fort hese destina‐
tion suggestions. Multimedia sy
stem:
4 © 5
Navigation 5
Z
5 Advanced 5
Route #
Activate Activate Commuter Route .
The displ aybutton is activated. The naviga‐
tion sy stem automaticall ydetects that the
ve hicle is on acommuter route. It automati‐
call ystartsa routeg uidance without voice
output.
Fo rthe daily commuter route, traf fici ncidents
on ther out earealso repor tedw hen driving
without activ erout eguidance.
Swit ching thea utomatic gass tatio nsear ch
on/off
Multimedia sy stem:
4 © 5
Settings 5
Vehicle #
Switch Gas Station Search… on or off.
When thef uel reser veleve lisr eached, and
th ed ispla ybutton is switched on, amessage
appear stostart sear ching forg as stations.
St arting an automatic gass tatio nsear ch
Re quirements:
R The automatic gass tatio ns ear chis activated
(/ page215).
Drivin gsituation
The fuel le velint he fuel tank reaches ther eser ve
fuel le vel.
The Reserv eFuel Do you want to star tasearch
for surroundin ggas stations? messageisshown. #
Select Yes.
The automatic gass tatio ns ear chbegins. The
av ailable gass tations alon gthe routeorin
th ev icinit yoft hevehicle's cur rent position
ar ed ispl ay ed. #
Select agasstation.
The address of theg asstatio nisd isplayed. #
Calculat ethe route( / pag e211).
Th eg asstatio niss etas thed estination or
th en extintermediat edestination. #
Ifth erea realread yfour intermediat edes‐
tinations: selectYesinthep romp t.
The gass tatio nise ntered in ther out eover‐
vie w. Intermediate destination4isdeleted.
Ro uteg uidance begins.
St arting thea utomatic service station sear ch
Re quirements:
R ATTENTION ASSIS Tand the Suggest Rest
Area function ar eactivated (/ page153). MBUX multimedi
asystem 215

R
Ther eareservice stations alon gthe route
sectio nahead.
Driving situation
The Suggest Rest Area Do you want to search for
ar esta rea? messag eisshown. #
Select Yes.
The servic estatio ns ear ch st arts.The availa‐
ble servic estations alon gthe routeorint he
vicinity of thev ehicle's cur rent position are
displ ayed. #
Select aservice station.
The servic estatio na ddress is displa yed. #
Calculat ethe route( / pag e211).
Th es ervice statio niss etas thed estination or
th en extintermediat edestination. #
Ifth erea realread yfour intermediat edes‐
tinations: selectYesinthep romp t.
The servic estatio nise ntered in ther oute
ove rview. Intermediate destination4is
dele ted. Ro uteg uidance begins.
Showing astore drout eont he map
Re quirements:
R AUSB device wit hstore dr outes is connec ted
wit hthe multimedia sy stem.
R The routeiss tore dint he "Routes" folder with
th eG PS Ex chang eformat (.gpx).
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 SAVED ROUTES #
Select aroute. #
Select Show on Map. #
Movethem ap (/ page224).
St arting asave droute
Requ irements:
R AUSB device wit hstore dr outes is connec ted
wit hthe multimedia sy stem.
R The routeiss tore dint he "Routes" folder with
th eG PS Ex chang eformat (.gpx).
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 SAVED ROUTES #
Select aroute. #
Select Start Route Guid.f romB eginning of
Route orStart Rout eGuidance from Curr.
Position.
Ro uteg uidance starts. %
The routec an be sa vedw ith004B inthe
menu (/ page211).
Re cordin garoute
Requ irements:
R AUSB device is connec tedw itht he multime‐
dia sy stem.
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 SAVED ROUTES #
Tostar tr ecording: selectStart Recordin ga
New Route .
Ar ed recording symbol is shown.
The routeiss tore dont he USB device. #
Tosto precording: selectEndR ecording.
Saving arecorded route
Re quirements:
R AUSB device is connec tedw itht he multime‐
dia sy stem.
Multimedia sy stem:
4 © 5
Navigation 5
ª Where to?
5 SAVED ROUTES #
Select aroute. #
Select 004B. #
Select Save in "Previous Destinations".
The routeiss tore dint he "Pr evious destina‐
tions" memo ryand can be calle dupfrom
th er ef or routeg uidance.
Editing astoredr oute
Re quirements:
R AUSB device wit hstore dr outes is connec ted
wit hthe multimedia sy stem (/ page249).
Multim ediasystem:
4 © 5
Navigation 5
ª Where to?
5 SAVED ROUTES #
Select arout ew ithV. #
Toenter aname: select ChangeName . #
Entert he name. #
Select OK.
or #
When then ame has been changed, press the
G button. #
Select Yes. #
Todel etear oute: select Delete. 216
MBUX multimedia sy stem