2019 MERCEDES-BENZ SPRINTER service

This increases
road adhesion ,especiall yon
we troadw ays.
R Chec kthe wheels and tires and wheel wells
fo rt rapped fore ign object sand remo vethem.
Tr apped fore ign object scan damag ethe
wheels and tires or ma ybeflung out from the
ve hicle when continuing thej ourne y.
R Chec kthe underbody fort rapped branches or
ot her parts of plants and remo vethem.
R Clean theb rake discs, brakepads and axle
joints, particularly af tero peration in sand,
mud, grit and gr avel,wa terors imilar lydirty
conditions.
R Chec kthe entir efloor assembly ,the tires,
wheels, bodywor kstructure, brakes, steering,
suspension and exhaus tsystemf or an ydam‐
age.
R Chec kthe service brak efor operating saf ety,
e.g. car ryout abrake test.
R Ifyo un otices tron gv ibra tions af terd riving
off-road, checkt he wheels and driv etra in for
fo re ign object sagain. Remo veanyforeign
object swhichc an lead toimbalances and
th us caus evibrations. In thee vent of damage
to thew heels and thed rive train, visit aquali‐
fi ed specialis tworks hop immediately. ECO displa
yfunction The EC
Odispla ysummarizes thed riving charac‐
te rist ics from thes tart of thej ourne ytoits com‐
pletion and assists youina chievin gthe mos teco‐
nomical driving style.
Yo uc an influence consum ption if you:
R anticipat eroad and traf ficc onditions.
R obser vetheg earshif trecommendations. Instrument Displa
ywithc olo rdisplay The segment's lettering lights up bright,
theo uter
edg elights up and thes egment is filled, in the
fo llowing cases:
R 1 ACCELERATION :moderat eacceleration
R 2 CONSTANT:c onsistent speed
R 3 COASTING:g entledeceleration and roll‐
ing
The segment's lettering is gray ,the outer edg eis
dar kand thes egment is em ptied, in thef ollowing
cases:
R 1 ACCELERATION:s porty acceleration
R 2 CONSTANT :fluctuations in speed
R 3 COASTING:h eavy braking
Yo uh ave driven economicall ywhen:
R thet hree segments fill up comple tely at the
same time
R thee dgea round all thre es egment slights up Instrument Displa
ywithb lacka nd whit edis‐
play
The bar sfill up in thef ollowing cases:
R 1Moderat eacceleration
R 2Consis tent speed
R 3Gentle deceleration and rolling
The bar semp ty in thef ollowing cases:
R 1Sporty acceleration
R 2Fluctuations in speed
R 3Heavy braking
The displa yshows additional range 4Bonus
XXX mi From Start orXXX mi From Start achieved
as aresult of your drivin gstyle in co mparison to
ad rive rw ithav erys porty driving style. The range
displ ayed does no tindicat eafixed reduction in
consum ption. 11 4
Driving and pa rking

R
Diluting DEF #
Only us eDEF in acco rdanc ewithI SO
22 241. #
Do no tmix additives. #
Do no tdilut eD EF. *
NO
TEDama geand malfunctions caused
by impurities in DEF Impurities in DE
Fresult in thef ollowing:
R Higher emission values
R Damag etothe catalytic con verter
R Engine damage
R Malfunctions in theD EFexhaus tgas
af te rtre atment sy stem #
Avoid impurities in DEF. *
NO
TEDEF residue cr ystallizes af ter
some time. Remo veDEF residue. #
Immediatel yrins es urfaces that com ein
con tact wi thDEF when filling with
wate r. #
DEF can also be remo vedw ithad amp
clo thand col dwater. #
If DEF has alread ycrystallized, clean
using aspon geand col dwater. DE
Fisa liqu id urea solutio nused fore xhau stgas
af te rtre atment of diese lengines. In order fort he
ex haus tgas af tertre atment tofunction properly,
only use DEF in accordance wit hISO 222 41 .
DEF ha sthe following properties:
R non-t oxic
R colorless and odorless
R non-flammable
DE Fa vailability:
R youc an ha veDEF adde dbyfasts ervice at a
qu alified specialis tworks hop, e.g. an author‐
ized Mercedes-Benz Center.
R DEF is available at numerous gass tations via
DE Ffilling pumps.
R alternatively ,DEF isavailable at qualified spe‐
cialis tworks hops, e.g. an authorized
Mercedes-Benz Center ,and at numerous gas
st ations as aDEFrefill canis terorD EFrefill
bottle. %
DE
Ffreezes at atemperatur eofapprox‐
imatel y12.2 °F (-1 1°C).T he vehicle is equip‐
ped wit haDEF preheating sy stem at thef ac‐
to ry.T hism eans that winter operation is also
ensured fort emperatures belo w12.2 °F
(-1 1° C).Ify ou add DEF at temp eratures
belo w12.2 °F (-1 1°C),the DEF le velint he
instrument clus term aynotbed isplayedc or‐
re ctly .Ift he DEF is frozen, driv efor at least
20 minu tesa nd then par kthe vehicle fora
minimu mof30s econds, so that thel evel is
cor rectl yd ispla yed. In extreme winter condi‐
tions, thet ime needed todetect thet op-up
amount ma ybeconsiderably longer .Parkt he
ve hicle in awarmg arag etos peed up this
process.
% Ensur
ethe connection between ther efill con‐
ta iner and vehicle filler nec kdoes no tdrip.
Calling up theD EFrang ea nd DEF le velg auge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF fill le vela nd theD EFrang ea ppea r. Instrument Displa
ywithc olo rdisplay
1 DEF range
2 DEF fill le vel Instrument Displa
ywithb lack and whit edis‐
play
1 DEFfill le vel
2 DEF range Driving and pa
rking 12 9

Obser
vethef ollowing points toensur ethat the
ve hicle is properly secured agains trolling away
unin tentionally: #
Alwaysa pply thep arking brake. #
Vehicles with automatic transmission:
engag etransmission position 005D. #
On uphill or downhill inclines: turnthe
front wheels towa rdst he curb. #
On uphill or downhill inclines: securethe
re ar axle wit hachockorano bject without
shar pedges.
% Yo
uc an operat ethe side windo wsforf ive
minutes af tery ou ha veswitched of fthe vehi‐
cle. Manual parking brake
Applying/releasing
theh andbrak elever &
WARNING Risk of skidding or an acci‐
dent bybraking wit hthe parking brake
If yo uh ave tobrak eyour vehicle wit hthe
parking brake, theb raking dis tance is consid‐
erab lylonger and thew heels ma yloc k. There
is an increased risk of skidding and/or acci‐
dent. #
Only brak ethe vehicle wit hthe parking
brak eift he service brak ehasfailed. #
Inthis case, do no tappl ythe parking
brak ewitht oo muc hforce. #
Ifth ew heels loc k,immediately release
th ep arking brak easmuchasr equired
fo rt he wheels totur na gain. &
WARNING Risk offire and an acciden tif
th ep arking brak eisnotreleased
If th ep arking brak eisnotfull yreleased when
driving, thef ollowing situations can occur:
R The parking brak ecan overheat and cause
af ire
R The parking brak ecan lose its holding
function #
Comple tely release thep arking brake
befor edriving off. The brak
elights do no tlight up when youb rake
th ev ehicle wit hthe parking brake.
Generally ,you ma yonlya ppl ythe parking brake
when thev ehicle is stationar y. #
Toappl ythe parking brake: pullhandbrake
le ver 1up as farast he las tpossible de tent.
Whe nthe engine is running ,the 0049
and 0024 (USA) or 0024(Canada) indicator
lamps in theI nstrument Displa ylight up. If
th ev ehicle is in motion, awarning tone
sounds.
% In
vehicles wit hafolding handbrak eleve r,
yo uc an then press handbrak elever 1 down
as farasitw illg o. #
Torelease thep arking brake: onvehicles
wit haf olding handbrak eleve r,firs tp ullh an d‐
brak elever 1 up as farasitw illg o. #
Pullh andbrak elever 1 slightly and press
re lease knob 2. #
Guide handbrak elever 1 down toas farasit
willg o.
The 0049 and0024 (USA) or 0024(Canada)
indica torlamps in theI nstrument Displa ygo
out.
Fo lding theh andbrak elever up or down (only
in vehicles with afolding handbrak elever)
Re quirements:
R The handbrak eleve risa pplied. #
Tofold down theh andbrak elever: push the
handbrak elever down as farasitw illg o. #
Toraise theh andbrak eleve r:pull theh and‐
brak elever up as farasitw illg o. 134
Driving and pa rking

The on-boar
dcomputer is operated via left-hand
To uc hC ontrol 2and theb ackb utton on thel eft
1. The on-boar
dcomputer is operated using thef ol‐
lowing buttons:
R theb ackb utton on thel eft 1
R thel eft-hand Touc hC ontrol 2
R them ain menu button on thel eft 3
The following menus ar eavailable:
R Service
R Assistance
R Trip
R Navigation
R Radio
R Media
R Phone
R Settings #
Tocall up them ainm enu: press theb ack
button on thel eft 1 repeatedly ,orpress and
hold it.
% Ve
hicles without Activ eD ista nce Assist
DISTRO NIC:youc an call up them ain menu
of theo n-boar dcomputer wit hthe 00E2 but‐
to n. #
Tobrows ethrough them enu bar: swipeto
th el eftorr ight on left-han dTouc hControl
2. #
Tocall up amenuorc onfirmas election:
press left-han dTouc hControl 2. #
Tobrows ethrough displa ysor lists in the
menu: swipe upwards or down wardsonl eft-
hand Touc hC ontrol 2. #
Tocall up asubmenu or confir maselec‐
tion: press left-han dTouc hControl 2. #
Toexitas ubmenu: presstheb ackb utton on
th el eft 1.
If yo ua reinas ubmenu and press and hold the
bac kbutton on thel eft 1,t he main menu
appears. Overvie
wofthe displa yson them ultifunc‐
tion display In
stru ment Displa ywithc olor display
1 Outsid etemperature
2 Transmission position
3 Clock
4 Displa ysection In
stru ment Displa ywithb lack and whit edis‐
play
1 Outside temp erature
2 Displa ysection
3 Clock
4 Transmission position
Fu rther displa yson them ultifunction display:
0097 Gearshif
trecommendation
é Parking Assis tPARKTRONIC switched
off
00B2 Cruise control (/
page 142)
ç ActiveD ista nce Assi stDISTRONIC
(/ page 144) 16 8
Instrument Displa yand on-boar dcomputer

DSR (/
page 121)
00D9 HOLD fu
nction(/pa ge146)
00CE Ad
aptiv eHighbeam
Assist(/ page82)
00D7 AT
TENTION ASSIS Tdeactivated
003E Ad
oor is no tfully closed.
00C5 Re
ar wind owwiper swit ched on
(/ page90)
002E LO
WR ANGE activ e(/pag e120)
SOS
NOT
READY Emergency call sy
stem no tactive Ac
tiveL aneK eeping Assis tswitched
of f(/pag e158)
00D4 Ac
tiveB rake Assi stdeactivated
(/ page140) Blind Spo
tAssistswitched off
(/ page155)
Ve hicles with Traf ficS ign Assis t:de tected traf‐
fi cs igns and messages (/ page 153). Se
ttin gthe in stru men tlighting #
Turn brightness control knob 1upwards or
down wards.
The lighting on theI nstrument Displa yand
th ec ont role lements in thev ehicle interior is
set.
% In
vehicles without brightness contro lknob
1 ,the instrument lighting can be se tviathe
on-boar dcomputer (/ page173). Menus and submenus
Calling up functions on
thes ervice menu On-boar
dcomputer:
4 Service #
Selec tand con firm ther equired function.
The following function sareavailable on the
Service menu:
R Messages:m essagememo ry (/ pag e339)
R DEF:D isplays th eDEFrang ea nd le vel
( / pag e129)
R Tires:
- Che ckst he tir epressur ewitht he tire
pressur emonitoring sy stem
(/ page301 )
- Restarts thet irep ressur emonitoring sys‐
te m( /pag e302)
R ASSYST PLUS :callsupt he service due date
(/ page264)
R Engine Oil Level :measures engine oil le vel
R Long-term consumption Calling up
thea ssistant display On-boar
dcomputer:
4 Assistance #
Selec tthe desired displa yand confirm.
The following displa ysarea vailable on thea ssis‐
ta nt displ ay:
R Assi stant display
R Attention le vel(/ pag e152) #
Switc hbetwe en thed ispla ysand con firm the
selected displa y. Instrument Displa
yand on-boar dcomputer 16 9

Multimedia sy
stem:
4 © 5
Settings 5
System
5 LINGUATRONIC
Switching voice activation fort he Voice Con‐
trol Sy stem on/off #
Select VoiceActivation "Hey Mercedes" .
The function is activated or deactivated
depending on thep reviou sstatus.
When thef unction is active, the" Hi
Mercedes" voice command can activat ethe
dialog.
Ac tivatin gvoice inter ruption #
Select Speak Durin gVoice Output .
When thef unction is active, youc an speak a
comman dduring voice output from thes ys‐
te m.
Switching online voice control on/off #
Activate Online Voice Control .
% Online
voice control is activated at thef ac‐
to ry. #
Select Online Voice Control Subscr..
Yo uw ill be forw arded totheM ercedes PRO
por tal. #
Activat eonline voice control in theM ercedes
PR Op ortal.
Ac tivatin gconta ctsforo nlin euse #
Select Contacts for Online Use .
Whe nactive thef unction allo wscontacts to
be found mor eeasil yusingvoice input. Also,
th eq uality of thep ronunciation of contact
names thro ugh thes ystem is enhanced. Using the
Voice Control Sy stem ef fectively Help functions
Yo
ur ecei veinformation and hel pfor:
R Foro ptimal ope ration: sayt he Voice con-
trol tutorial voice command or call up theD ig‐
ital Operator's Manual with Iwant to read the
Operator's Manual for the Voice Control Sys-
tem,f orexample. The full extent of theD igital
Operator's Manual is available when thev ehi‐
cle is stationar y.
R Cur rent application: onthem ultifunction
st eering wheel, press the£ rock er switch
up and sa ythe Help voice command. Youw ill
re ceiv esuggestions and informatio nabout operation of
theV oice Control Sy stem fort he
cur rent application.
R Continue ddialog: sayt he Help voice com‐
mand during avoice dialog.Y oureceive
aligne dinformation fore achs tepoft he dia‐
log.
R Specific function: sayt he voice command
fo rt he desired function, e.g. wit h"Hi
Mercedes, Iwould lik etohavehelp wit hmy
ra dio" or ,after pressing the£ rock er
switc hont he multifunction steering wheel
up, sa ythe Help for phone voice command,
fo re xamp le. Note
sonh owtoimpr ovespeec hquality If
th eV oice Control Sy stem does no tunder stand
yo u:
R activat eonline services. Recognition is
impr oved.
R onlyoperat ethe Voice Cont rolS yst em from
th ed rive r's seat.
R sayt he voice commands cohe rentl ya nd
clearly ,but do no texaggerat ethe words.
R avoid loud noises that cause inter fere nce
whil emaking avoice command entr y,e.g. the
enter tainment in ther ear passenger compart‐
ment.
R sayt he voice tag wi th thesame intonation
when creating voice tags.
R Fo
rtelephone or add ress book entries:
- onlycreates ensible address book entries
in thes ystem/mobile phone, e.g. enter
surname and firs tn am eint he cor rect
fi eld.
- do no tuse an yabbr eviations, unneces‐
sar yspaces or special characters.
R Forradio prog ramn ames: sayt he Read out
station list voice command and sa ythe
desired statio nnameint hewaythe voice
output reads aloud to you. Information on
theo nline services The onlin
eservices enable impr ovedrecognition
and pr ovide better and additional results based
on thee xternal in form ation ,e.g.a bout weather or
ne ws .For this reason ,wer ecommend youa cti‐
va te theo nline services. 176
Voice Cont rolS ystem

Vo
ice command Colloquial example Function
Engine data CanIswitch to the
motor menu? To
cal lupe ngine da ta
Next service Tell me my next
service appointmentTo
cal lupt he next service due date
Range Tell me the current
rangeTo
cal lupr angedata
Consum ptionO pen the consumption
menu To
cal lupc onsumptions ettings
Display and styles
menu Go to display and
style
smenu settings To
sho wdispla ysettings
Assistance menu Show me the driver assistance settingsTo
displa yassis tance settings
Light menu Switch to the light set-
tingsTo
displa ylight settings 184
Voice Cont rolS ystem

Information abou
tMercedes PRO
When youl og in wit hauser accoun ttothe
Mercedes PR Oportal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Fo rm orei nformation on Mercedes PR Ocontact
an authorized Mercedes-Benz Center or visit the
Mercedes PR Oportal. Information about Mercedes PR
Oconnect
Mercedes PR Oconnec tprovide sthe following
services:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection)
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page185).
Yo uc an also selec tamenue ntry inthem ulti‐
media sy stem (/ page185).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 185).
Mercedes PR Oconnect accident and breakdown
management and theM ercedes-Benz emer gency
cal lcenter ar eavailable fory ou around thec lock
fo rt he use of thes ervices.
Please no tethat Mercedes PR Oconnec tisa
Mercedes-Ben zservice. In emer gencies, al ways
cal lthe national emergency servic esfirs tu sing
th es tandar dnational emer gency service phone
numbers. In emergencies, youc an also use the
Emergency Call Sy stem (/ page278).
The following condition smustbem etto use
Mercedes PR Oconnec tservices in thev ehicle:
R Youh ave access toaG SM network
R The contract partner' sGSM networ kcover‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedi asystem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, youc an selec taservic eand be connec ted
to as pecialis tatthe Mercedes-Benz Cus tomer
Center. Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theR oadside Assistan cecall
via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theR oadside Assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel: Mercedes PRO
18 5