2019 MERCEDES-BENZ SPRINTER service reset

&
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. *
NO
TEBatter ydisch arging from using
device sconnec tedtot he diagnostics
connection Using devices at
thed iagnostics connection
drains theb atter y. #
Chec kthe charge leve loft he batter y. #
Ifth ec har geleve lisl ow,char getheb at‐
te ry,e .g. bydriving aconsiderable dis‐
ta nce. Connecting equipment
tothed iagnostics connec‐
tion can lead toemissions monitoring information
being reset, fore xamp le. This ma ylead tothe
ve hicle failing tomee tthe requ irements of the
next emissions inspection du ring them ain
inspection. Note
sonc hanges tothee ngine output
Output inc reases can:
R chang ethe emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. If you
do no tinfor mthe buyer ,this ma yconstitut ea
punishable of fense under nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw aysh ave thef ollowing workon thev ehicle
car ried out at aqualified specialis tworks hop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallation sand con‐
ve rsions
R workon electronic component parts
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen terto
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thef ollowing cases your vehicle ma ynotbe
re gis tere dtoy ouyet:
R Youd id no tpurch ase your vehicle at an
authorized specialis tdealer.
R Your vehicle has no tyet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis tery our vehicle wit han
authorized Mercedes-BenzC enter.
Infor mMercedes-Benzass oon as possible about
an yc hang eina ddress or vehicle ownership.
Yo uc an do this, fore xamp le, at an authorized
Mercedes-Ben zCenter. Cor
rect use of thev ehicle
If yo ur emo ve wa rning sticke rs,o ther sm ayfailto
re cognize thed angers. Lea ve warning sticke rs in
position.
Obser vethef ollowing information in particular
when operating thev ehicle:
R Safetyn otes in these Operating Instructions
R Tech nica ldataf or thev ehicle 24
Generaln otes

card contains, in compact
form ,the mos timp or‐
ta nt information abou tyour vehicle e.g. ther out‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control unit
sareins talled in your vehi‐
cle. Some of these ar enecessar yfor thes afe
operation of your vehicle, while some assis tyou
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
men tfunctions, whic harealso made possible by
electronic cont rolu nits.
The elect ronic control units contai ndatam emo‐
ri es whic hcan temp orarily or permanently store
te ch nica linformation abou tthe vehicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nica leventsorm alfunctions.
In general ,this information documents thes tate
of ac omponent part, amodule, asystemort he
sur rounding ssucha s:
R operatin gstatesofs ystemc omponents (e.g.
fl uid le vels, batter ystatus ,tirep ressure)
R status messages concernin gthe vehicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration ,displa yoft hefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reaction sinspecial drivin gsituations
(e.g. airbag deployment, inter vention of sta‐
bilit ycontrol sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding thea ctual cont rolu nit
function ,this dat aassists them anufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orar yand is onl yprocessed in thev ehicle
itself. Onl yasmall portion of thed ataiss tore din
th ee vent or malfunction memo ry.
When your vehicle is serviced, tech nica ldata
from thev ehicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or thirdp arties (e.g. breakdown services). Serv‐ ices include
repair services, maintenanc epro‐
cesses, warrant yclaim sand quality assurance
measures, fore xamp le. The read out is per‐
fo rm ed via thel egally prescribed por tfor the
diagnostics connection in thev ehicle. The
re spectiv eservice networ klocations or thirdp ar‐
ties collect, proces sand use this data. They
document tech nica lstatuses of thev ehicle,
assis tinfinding malfunctions an dimp roving qual‐
ity and ar etransmitted tothem anufacturer ,if
necessar y.Fu rthermore, them anufacturer is sub‐
ject toproduct liability .For this, them anufacturer
re qu ires tech nica ldataf romv ehicles.
Malfunction memories in thev ehicle can be reset
by aservic eoutle tasp artofr epair or mainte‐
nanc ework.
Depending on thes elected equipment, youc an
impor tdatai ntov ehicle con venience and info‐
ta inment function syourself.
This includes, fore xamp le:
R multimedi adatas uchasm usic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R address book dat afor use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R dataabout theu se of Interne tservices
This dat acan be sa vedl ocall yint hevehicle or it
is located on adevice whic hyou ha veconnected
to thev ehicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this dat aisstore dint hevehi‐
cle, youc an dele teit at an ytime. This dat ais
sent tothirdp arties onl yatyourrequ est, particu‐
lar lywhen youu se online services in accordance
wit hthe settings that youh ave selected.
Yo uc an stor eorc hangeconvenience settings/
individualization in thev ehicle at an ytime.
Depending on thee quipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climat econt rols ettings
R Individualization suc hasinterior lighting
If yo ur vehicle is accordingly equipped,y ou can
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an control this by
means of thec ont role lements integrated in the
ve hicle. Images and audio from thes martphone
can be output via them ultimedia sy stem. Cer tain 26
General no tes

R
AUSB device is connected .
Multimedia sy stem:
4 © 5
System 5
System Backup #
Select Import Data orExport Data .
Importing #
Select adatas torage medium.
Ap romp tappear sasking whe ther your eally
wish toove rwrite thec urrent da ta.Ifd ata
originates from an other vehicle, this is recog‐
nized du ring da tareading.
The multimedi asystemisr estarted once the
dat ahas been impor ted.
% Cur
rent vehicle settings can be edited af ter
th ei mp ort.
Exporting
If PIN pr otection is activated, your PIN is reques‐
te d. #
Ente rthe four-digit PIN. #
Select adatas torage medium.
The dat aisexported. The dat aexpo rtmay
ta ke severalm inutes.
% Af
ters uccessfu lexpo rt,t he dat aissavedin
th e" MyMercedesBac kup" director ywhich
can be found on thes tora ge medium. Ac
tivating/deactivatin gPINprotection Multimedia sy
stem:
4 © 5
Settings 5
System
5 PIN Protection
Setting theP IN #
Select Set PIN. #
Enteraf our-digit PIN. #
Enter thef our-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing theP IN #
Select ChangeSettings. #
Entert he cur rent PIN. #
Select ChangePIN. #
Setan ewPIN.
Ac tivatin gPINprotection ford atae xport #
Select Change Settings. #
Confir mwitht he PIN. #
Select Protect Data Export. #
Activat eord eacti vate thef unction. Un
blocking theP IN #
Consult an authorized Mercedes-Benz Center
and ha vetheP IN pr otection reset. Softwar
eupdate Information on softwar
eupdates
As oftwar eupdate consistsoft hree steps:
R Downloading or copying of thed atar equired
fo ri ns tallation
R Installation of theu pdate
R Activation of theu pdat ebyr estartin gt he sys‐
tem
The multimedia sy stem pr ovides amessag ewhen
an updat eisavailable.
Depending on thes ource, youc an per form vari‐
ous updates:
Softwar eupda te Source of
the
update Up
dat etype
Interne tN avigation map, sys‐
te mu pdates, Digital
Operator's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps Ad
vantages of updating software
Softwar eupdates ensur eyour vehicle's tech nol‐
ogy is al ways up-to-date.
In order tocons tantl yimpr ove theq uality of our
services youw illreceiv efutu reupdates fory our
multimedia sy stem, theM ercedes PR Oconnect
services and your vehicle's communication mod‐
ule. These will con veniently be sent to youviathe
mobil ephone connection in your vehicle and, in
man ycases, ins talled automaticall y.Yo uc an
monitor thes tatus of your updates at an ytimev ia
th eM ercedes PR Oportala nd find information
abou tpotential inn ovations.
Yo ur advantages at aglance:
R conveniently receiv esoftwar eupdates vi athe
mobile phone network
R thel ong-ter mquality and availabilit yof
Mercedes PR Oconnec tisguaranteed
R keep your multimedia sy stem and communi‐
cation module up-to-date MBUX multimedia sy
stem 203

In
thee vent of thef ollowing problems ,please
con tact an au thorized Mercedes-Benz Center:
R The multimedia sy stem does no taccep tthe
activation code
R Youh ave lostthe activation code
Displaying thec ompass
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Compass.
The compass displa yshows thef ollowing
information:
R thec urrent di rection of tr avelwithb earing
(360 °format) and compass direction
R longitude and lati tude coo rdinates in
deg rees, minutes and seconds
R height (rounded)
R number of GPS satellites from whic ha
signal can be received
Setting the map scale automatically
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Orientation. #
Activate Auto Zoom.
The displ aybutton is activated. The map scale
is se tautomatically depending on your driving
spee dand thet ype of road.
% The automaticall
yselec tedm ap scale can be
ch anged manuall y.Afteraf ewseconds, this
is automaticall yreset.
Displaying thes atellit emap
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Elements. #
Switch Satellite Map on or off.
If th ed ispla ybutton is activated, satellite
maps ar edispla yedinm ap scales from 2mi
(2 km).
If th ed ispla ybutton is deactivated, satellite
maps ar enotdispla yedinm ap scales from
2mi(2k m)to20 mi (20 km).
% The satellit
emaps fort hese map scales are
no ta vailable in all countries. Displ
aying weather information and other
map con tents
Re quirements:
R Youh ave auser account wit hMercedes PRO
connect.
R The servic eisavailable.
R The servic ehas been activated.
Multimedi asystem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Elements. #
Scroll up and sho wthe ONLINE MAP CON-
TENT categor y.
The available services ar edispla yed. The
services ar eprovide dbyM ercedes PR Ocon‐
nect. #
Switc honas ervice, e.g. Weather.
Cur rent we ather information is displa yedon
th en avigation map, e.g. temp eratur eorcloud
co ver.The service information is no tshown in
all map scales, e.g. weather symbols.
Fu rther information about available services
and about displaying information in them ap
scales: http://www.mercedes.pro
The services ar enotavailable in everycoun‐
tr y. Pa
rking service Note
sfor th eparkin gservice &
WARNING Risk of accident and injury
du eton otobserving them aximum per‐
mitted access height
If th ev ehicle height exceeds them aximum
permitted access height forp arking garages
and unde rground parking lots, thev ehicle
ro of as well as other vehicle parts could be
damaged.
Ther ecould be arisk of injur ytothevehicle
occupants. #
Befor edriving int oaparking garage or
underground parking lo tobser vethe
locall ysignpos teda ccess height. #
Ifth ev ehicle height, including an yaddi‐
tional equipment, exceed sthe maxi‐
mum permitted access height, do not 228
MBUX multimedia sy stem

Selecting
aradio station Multimedi
asystem:
4 © 5
Radio #
Swipe tothel eftorr ight on thec ont role le‐
ment. Calling up
ther adio station list Multimedi
asystem:
4 © 5
Radio #
Select .
The statio nlista ppears. #
Select astation. Sear
ching forr adio stations usin gstation
name sord irectf requencyentry Multimedi
asystem:
4 © 5
Radio #
Select .
#
Select 00D3. #
Ente rastatio nn ameorf requency. #
Select astation. St
oring radio stations Multimedi
asystem:
4 © 5
Radio #
Select aradio station.
Memor yslots ar eavailable in station presets #
Select 0081.
or #
Press and hold on ther adio station.
Re placing an entr yinthestation presets #
Press and hold on an entr yinthestatio npre‐
sets. #
Select Yes. Editing
station presets Multimedi
asystem:
4 © 5
Radio
Moving stations: #
Press and hold astore ds tation. #
Select Move. #
Movethes tatio ntot he ne wposition.
Deleting stations: #
Press and hold astation. #
Select Delete.
Re placing astation: #
Pres sand hold astation. #
Select ReplaceRadio Station . Showing accident
reports Multimedia sy
stem:
4 © 5
Radio 5
Z
% The
availabilit yofthe function is dependent
on thec ount ry. #
Switch DisplayEmergency Warnings on or
off. Displayin
gradio text Multimedia sy
stem:
4 © 5
Radio 5
Z #
Switch Display Radio Text Information on or
off. Satellit
eradio Information on
thes atellit eradio
SIRIUS XM ®
satellit eradio of fers mor ethan 175
digital-quality radio channels pr oviding 100%
commercial-free music, sports, ne wsand enter‐
ta inment ,for example. SIRIUS XM satellit eradio
emplo ysaflee tofh igh-per form anc esatellites to
broadcas taround thec lockthroughout theU SA
and Canada. The satellit eradio program is availa‐
ble foram onthlyfee. Information about this can
be obtained from aSirius XM ®
Service Center
and at http://www.siriusxm.com (USA) or
http://www.siriusxm.c a(Canada). MBUX multimedia sy
stem 253

#
Select Delete All Entries .
All alerts ar edelet ed.
Information on Smar tFavorites an dTune
St art
Fr om thes tatio np resets youc an se tuptoe ight
st ations as Smar tFavo rite s. Smar tFavo rite ss ta‐
tions ar eautomaticall ysave dtot emporar ystor‐
ag eint he bac kground. If youc hang etoaS mart
Favo rite ss tation, youc an repla y,pause or
activel yskip forw ardorb acktob roadcasts which
yo uh ave missed .IfTune Startisa ctivated and
yo uc hang etoa nother Smar tFavorites station,
th em usic trac kcurrently pl aying on thes tatio nis
automaticall yrestar tedf romt he beginning of the
trac k.
Creating aTuneMi xlist
Multimedia sy stem:
4 © 5
Þ Radio 5
SiriusXM Radio
5 Z 5
TuneMix Lists
In order tolistentos eamless music, youc an put
to ge ther aT uneMix lis tfromv arious stations. #
Select CreateTuneMix List . #
If necessar y,limit then umber of stations
shown usin gthe Category entry. #
Select thes tatio ns hown 0073. #
Press 0047toconfirm.
AT uneMix statio nlogo is created in ther adio
menu.
Ac tivating/deactivatin gTuneStart
Multimedia sy stem:
4 © 5
Þ Radio 5
SiriusXM Radio
5 Z #
Switch TuneStart on or off.
Switching on satellit eradio playbac kcontrol
Multimedia sy stem:
4 © 5
Þ Radio 5
SiriusXM Radio
Yo uc an pause thep laybac kofthe cur rent station
or skip forw ardorb ackwar dinthe timeline. This
lea vesl ivem ode toaccess thei nternal temp orary
st orage. #
Tosho wthe timeline: press .
#
Tofast forw ard/r ewind: tapa nywher eont he
tim elin e. #
Topause playback: select 00CF.#
Toretur ntol ivem ode: navigat etothe end of
th et imeline. Displaying satellit
eradio servic einformation
Multimedia sy stem:
4 © 5
Þ Radio 5
SiriusXM Radio
5 Z #
Select ServiceInformation. Sound
Sound settings
Information about
thes ound sy stem
The soun dsystemisa vailable fora ll functions in
th er adio and media modes. The settings, for
ex ample fort he equalizer ,effect thep laybac kof
all media sources.
Calling up thes ound menu
Multimedia sy stem:
4 © 5
Media 5
Z 5
Sound
The following function sareavailable:
R Equalizer
R Balance and Fader
R Autom. Volum eAdjustment #
Select asoun dm enu.
Ad justin gtreble, mid-rang eand bas ssettings
Multimedia sy stem:
4 © 5
Media 5
Z 5
Sound #
Set TREBLE, MIDorBASS .
Ac tivating/deactivatin gautomati cvolume
adjustment
Multimedia sy stem:
4 © 5
Media 5
Z 5
Sound
Au tomatic volume adjustment compensates for
dif fering volumes when changing between audio
sources. #
Swit chAutom. Volume Adjustment on or off.
Ad justin gthe balance/ fader
The availabilit yofthis function depends on the
ve hicle equipment.
Multimedia sy stem:
4 © 5
Media 5
Z 5
Sound #
Adjus tthe balance and fader. 256
MBUX multimedia sy stem

Re
ar windo wwiper
Re placing ............................................ 91
Switching on/of f................................ 90
Re ar-co mpartment heating ...................97
Re ar-end doors
Opening and closing (from inside) ...... 52
Opening and closing (from outside) .... 51
Re ducing agent
see DEF
Re frigerant (air conditioning)
No tes. .............................................. 333
Re fueling
Displaying theD EFfill le vel. .............. 12 9
Displ aying theD EFrang e. ................. 12 9
Re fueling thev ehicle ........................ 12 6
To pping up DEF. .............................. .130
Re generation
No tes. ............................................... 11 5
Re gistration
Ve hicle ................................................ 24
Re moving the vehicl etool kit .............292
Re placing awheel
Ins talling anew wheel ...................... .315
Re placing light bulbs
Indicator s(rear)( Ca rgo Vana nd
Pa ssenger Van) ................................... 87
Re versing light s(Cargo Vana nd
Pa ssenger Van) ................................... 87
Re porting saf etyd efects ....................... 25
Re scue card ............................................ 25
Re setfunction (multimedia sy stem) .. 204
Re storing (factor ysettings)
see Resetfunction (multimedia sy stem)
Re stra int sy stem .................................... 29
Children, no tesons afet ranspor ta‐
tio n. .................................................... 35
Fu nctio ninana ccident ...................... 30
Fu nctionality ....................................... 29
Malfunctio n........................................ 29
Pr otection ...........................................29
Re duced pr otection ............................29
Self-tes t.............................................. 29
Wa rning lam p..................................... 29
Re strictin gthe shi ftrange ...................1 18
Re versing light
Changin gbulbs .................................. 88
Re versing lights
Re placing light bulbs (Cargo Van
and Passenger Van) ............................ 87Rims (care)
............................................ 274
Ro adside Assistance (breakdown) ....... 22
Ro llaw ay protection
see HOL Dfunction
Ro of car rier (inside) .............................. 261
Ro ofrack ............................................... 338
Ro ofrack (information) .......................260
Ro ute .............................................. 211, 215
Ac cepting adetour recommenda‐
tion af terap romp t........................... 223
Ac tivating acommuter route. .......... .215
Alternati veroute( quick- access) ........ 219
Calculating ........................................ 211
Displ aying destination informatio n... 214
Displ aying ther out elist. .................. .215
Editing astore dr out e....................... 216
Planning ............................................ 214
Re cording arout e............................. 216
Saving arecorded route. .................. .216
Selecting atype. ............................... 212
Selecting an al tern ativ erout e........... 215
Selecting notifications ...................... 213
Selecting options .............................. 213
Showing astore dr out eont he map
..........................................................2 16
St artin gas avedrout e....................... 216
St artin gthe automatic service sta‐
tio ns ear ch ........................................ 215
Switching thea utomatic gass ta‐
tio ns ear chon/of f............................2 15
Wi th intermediat edestination s......... 214
Ro uteg uidance .................................... .217
Cancelin g......................................... 220
Ch anging direction ............................ 217
Destinatio nreached .......................... 219
Fr ee wa yinformation ......................... 218
Fr om an off-road location ................. 220
Lane recommendations .................... 218
No tes. ............................................... 217
Off-road ............................................ 220
To an off- road destinatio n............... .220 S
Saf etyv est ............................................ 278
Satellit eradio
Ac tivating/deactivating TuneS tart .... 256
Deleting achannel ........................... 255
Displaying EPG information .............. 255
Displaying service information .........2 56
Informatio n...................................... 253
Informatio nabout Smar tFavo rites
and TuneS tart ................................... 256 Index
385