2019 MERCEDES-BENZ SPRINTER MY19 with 7” or 10” screen with Nav and SXM Operator’s Manual

Note
sonl oading guidelines &
DANG ER Risk of poisonin gfrome xhau st
ga ses
Combustion engines emit poisonous exhaust
ga ses, suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if the
re ar-en ddoor is open when thee ngine is run‐
ning ,especially if thev ehicle is in motion. #
Alwayss witc hoffthee ngine before
opening ther ear-end door. #
Neverd rive wit hthe rear-en ddoor
open. &
WARNING Risk of inju ryfrom unsecu red
object sinthevehicle
When objects ar eunsecured or inadequately
secured, they can slip, tip overorbet hrown
about, striking vehicle occupants.
This also appliest o:
R Luggag eorl oads
R Seats whic hhave been remo veda nd are
being transpor tedint hevehicle in an
ex ceptiona lcase
The reisar isk of injur y,particular lyin the
eve nt of braking maneuver sorabrupt
ch anges in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about. #
Befor etrave ling, secur eobjects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When aseat is remo ved, keep it prefera‐
bly outside thev ehicle. &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phon ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. &
WARNING Risk of bu rning from thet ail‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If youc om eintoc ontact wi th these
car parts, youc oul db urny ourself. #
Alwaysbep articularly careful when in
th ev icinit yoft hetailpipe and tailpipe
trims and supervise children very
closely whe ninthis area. #
Befor eanycon tact, allo wthe car parts
to cool down. If
yo ua reusin gar oofrack ,p lease no tethem axi‐
mum roof load and them aximum load capacity of
th er oof rack.
Yo uw illfind information abou tthe maximum roof
load in the" Tech nical data" chap tera nd informa‐
tion abou troof rack sint he "Car rier sy stems"
section .
Camera-based driving sy stems and thes ensor
functions of thei nside rearvie wmirro rm aybe
impaire difyou ar etranspo rting aload on the
ro of and it pr otru des mor ethan 16in (40 cm)
ove rthe edg eoftheroof. Therefore, mak esure
th at thel oad does no toverhang bymor ethan
16 in (40 cm).
The handlin gcharacteristics of your vehicle are
dependent on thel oad distribution. Therefore,
please obser vethef ollowing no tesw hen loading:
R when transporting aload, ne vere xceed the
permissible gross mass or theg ross axle
we ight rating fort he vehicle (including occu‐
pants). The values ar especified on thev ehi‐
cle identification plat eonthe B-pillar.
R thel oad mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R if possible, alw ayst ranspor tthe load in the
cargo compa rtment. Tr
ansporting 257

R
fastenthel oad tothet ie-down eyes and
spread thel oad as evenlyasp ossible.
R uset ie-down eyesand fast ening components
whic haresuitable fort he weight and size of
th el oad. Load distribution
* NO
TERisk of damag etothefloor co ver‐
ing Excessiv
epoint loading on thec argo com‐
partmen tfloor or on thel oad area can nega‐
tivel yaffect thed riving characteristic sand
could damag ethe floor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethel oad uniformly .When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasl owand
close tothec enter as possible and
between thea xles near ther ear axle. #
Vehicles with all-wheel drive: distrib‐
ut et he load uniforml y.When doing so,
ensur ethat theo verall cen terofg ravity
of thel oad is alw aysasl owand close to
th ec enter as possible and between the
axles. Excessiv
epointloadin gont he cargo compart‐
ment floor or on thel oad area can negatively
af fect thed riving characteristic sand could dam‐
ag et he floor co vering.
On Cargo Vana nd Passenger Van:
R alwa ys transpo rtthel oad in thec argo com‐
partment.
R alwaysf astent he load tother ear benc hseat
backrests.
R movelarge and heavy loads as fart ow ards
th ef ront of thev ehicle as possible against
th er ear benc hseat. Stow loads flush wit hthe
re ar ben chseat.
R alwaysa dditionally secur ethe load wit hsuita‐
ble load securing aids or tie downs.
R thel oad mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R transpor tloads behind seats that ar enot
occupied.
R ifth er ear benc hseat is no toccupied, insert
th es eat belts crosswise int othe buckle of the
opposit eseat belt. Securing loads
Note
sonl oad securing &
WARNING Risk of accident and injury
du etoi ncorrect use of thel ashing stra ps
If yo ua ttac hthe lashing stra pi ncor rectly
whe nsecu ring loads, thef ollowing ma yoccur
in thee vent of abrup tchanges in direction,
braking maneuver or an accident:
R The tie-down eyes ma ybecome de tach ed
or thel ashing stra pm aytear if thep er‐
missible load is exceeded.
R The load cann otbe restra ined.
This ma ycause thel oad toslip, tip overorbe
fl ung about ,striking vehicle occupants. #
Alwayst ension thel ashing stra ps in the
proper manner and onl ybetwe en the
described tie-down eyes. #
Alwaysu se lashing stra ps designed spe‐
cificall yfor thel oads. %
Obser
vethei nformation relatin gtot he maxi‐
mum loading capacity of thei ndividual cargo
tie-down point. If youc ombin evarious cargo
tie-down points tosecur eaload, alw ayst ake
th em aximum loading capacity of thew eak‐
es tc argo tie-down poin tint oa ccount .During
maximum full- stop braking, forc es ma yact
whic hcan multipl ythe weight of thel oad.
Alw aysu se se veralc argo tie-down point sto
distribut eand spread thel oad. Spread the
load evenly between thec argo tie-down
points or tie-down eyes.
Alw ayso bser vetheo perating instruction sorthe
lashing stra pm anufacturer's instruction sfor the
operation of thel ashing stra p.
Obser vethei nformation relatin gtot he maximum
loading capacity of thec argo tie-down points
(/ page337).
As thed rive r,yo ua re re sponsible fore nsuring the
fo llowing:
R The load is secured agains tslipping, tipping,
ro lling or falling off.
Ta ke usual traf ficc onditions as well as swerv‐
ing or full brak eapplication and bad roads
int oa ccount.
R The applicable requ irements and guidelines
re latin gtol oad-securing practices ar emet.
If th is is no tthe case, this ma yconstitut ea
punishable of fense, depending on local legis‐ 258
Transporting

lation and an
yensuin gconsequences.
Obser vecountr y-specific la ws.
Mak esuret hat thel oad is secur ebefor eevery
jou rney and at regular inter vals during along
journe y.Ad jus tthe load securing as necessar y.
Information on ho wtosecureloads cor rectly can
be obtained from them anufacturer sofload
securing aids or tie downs forl oad-securing, for
ex ample.
When securing loads, obse rvet he following:
R Fill spaces between thel oad and thec argo
compartmen twalls or wheel wells. Forthis
purpose, use rigid load securing aids, suc has
we dges, wooden fixing sorp adding.
R Attach secured and stabilized loads in all
directions.
Use thec argo tie-down points or tie-down
ey es and thel oading rails in thec argo com‐
partmen toronthe load sur face.
Only use tie downs, suc haslashing rods, lock
ro ds or lashing nets and lashing stra ps, which
has been tested in accordance wit hcurrent
st andards (e.g. DI NEN). Alw aysu sethec argo
tie-down point closes ttothe load; pad sharp
edges.
Loads, and heavy loads in particular ,should
preferably be secured using thet ie-down
ey es.
% Yo
uw ill obtain tie downs tested in accord‐
ance wit hcurrent standards (e.g. DI NEN)
from an yspecialis tcompan yorfromaq uali‐
fi ed specialis tworks hop.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill ISO
27 956, whi chdescribes thee quipment forp rop‐
erly securing aloa dind elivery vehicles. If the
ve hicle is used totranspo rtgoods, retrofitting the
partition is stro ng lyrecommended ,asprope rly
securing thel oad in vehicles without apartition
will alw aysbeac omplexoperation. Overvie
wofcargo tie-down point Cargo tie-down points (e
xample:Passenger
Va n)
1 Tie-down eyes Cargo tie-down points (e
xample: Cargo Van
without loadin grails)
1 Tie-down eyes
Secur eloose loads wit hanapprove dlashing net
or atarp.
Al wa ys fast enthel ashing ne tortarptoa llav aila‐
ble cargo tie-down points .Makes uret hat thef as‐
te ning hoo ksares ecured agains tacciden tal
opening.
If yo ur vehicle is equipped wit hloading rails in
th ec argo compartmen tfloor ,you can place lash‐
ing rods directly in front of and behind thel oad.
The lashing rods directly absorb thep otential
shifting forc es.
Securing loads on thec argo compartmen tfloor
by lashing them down is onl yrecommended for Tr
ansporting 259

light
weight loads. La yanti-slip mats underneath
th el oad tosecur ethe load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethet ie-down eyet hrough a
re cess in thel oading rail close tothel oad
until locking mechanism engages in the
re cess.
% Whe
nyou pull locking mechanism up and out
of ther ecess, thet ie-down eyeisa bleto
mo vewithin thel oading rail. Mak esuret hat
locking mechanism is alw ayse ngaged in a
re cess. #
Che ckthet ie-down eyef or firm seating. #
Toremo ve: pull lo cking mechanism up and
pull thet ie-down eyet ow ards thel ocking
mechanism and out of thel oading rail
th ro ugh arecess. Car
rier sy stems Information abou
tthe roof rack &
WARNING Risk of inju rydue tothem axi‐
mum roof load being exceeded
When youp laceal oad on ther oof as well as
all outer and inner attachments, thev ehicle's
center of gr avity will rise and thef amiliar driv‐
ing characteristic saswell asthes teering and
braking characteristic swillch ange. When
drivin garound bends, thev ehicle will tilt
mor eheavily and ma yreact mor esluggishly
to steering mo vements.
If yo ue xceed them aximum roof load, the
driving characteristics, as well as thes teering
and braking, will be greatl yimp aired. #
Nevere xceed them aximum roof load
and adjus tyour driving style. 1
Mountin grails
Informatio nabout them aximum roof load can be
fo und in the" Tech nical data" section
(/ page338).
Obser vethef ollowing points fora ssembling roof
ra ck s:
R Tighten ther oof rack 's scr ewstoat orque of
6.0 lb-f t(8N m)–7.4 lb-f t(10 Nm) in thed es‐
ignated groo vedp lates.
R The tightened scr ewsshould no ttouc hthe
ra ils.
R Ensur ethat theg roove dplates ar enotloca‐
te dint he areas around thep lastic caps.
R The groo vedp lates mus thave ther ight cross-
sectio n.
R The insides of them ounting rails mus tbefree
of dirt.
R Re-tigh tent he scr ewsu niformly af tera round
300 mile s(500 km).
Mercedes-Benz recommends that youu se on ly
ro of rack st hat ha vebeen tested and appr oved
fo rM ercedes-Benz. These help topreve ntvehicle
damage.
If yo uw ant toretrofit them ounting rails, ha ve
th em ins talled at aqualified specialis tworks hop.
Otherwise, youc oul dd amag ethe vehicle.
If yo ur vehicle is ins talled wit hmountin grails on
th er oof, youc an install aroof rack on ther oof.
Special fastener s(sliding bloc ks)a re available as
accesso ries fort his purpose.
These fastener sareavailable from an yauthorized
Mercedes-Ben zCenter. 260
Transporting

Using the interior
roof car rier sy stem &
WARNING Risk of inju rydue tounse‐
cured loads
When yous ecur eorl oosen aload, thel oad
ma yfall down and injur evehicle occupants. #
When securing or loosening aload, do
no ts tand unde rthe load. *
NO
TERisk of damag etothe belt stra ps
and slider Excessiv
epoint loading on theb elt stra ps and
slider smaycause theb elt stra ps totear or cause
thes lider stob reak of ffro mt herack
ra il. #
Distribut ethe load evenly. When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasc loseto
th ec enter as possible and between the
ro of rails and between ther ackr ails. Yo
uc an use thei nterior roof rack system to
secur eloads. It is also suitable fors ecuring long
loads.
% The interior
roof rack system ma ybesubjec‐
te dtoam aximum load of 110l bs (50 kg).
The interior roof rack system consists of thef ol‐
lowing components:
R Roofrails 1 area ttached tother oof of the
ve hicle.
R Rack rails 2 ares crew ed ont othe roof rails
and can be mo ved.
R Rack rail2 is equipped wit hslider pair 4.
Slider pair 4witha ttached belt strap 5can
be mo ved. Load 6isstowe dbyp lacing and
lashing it in belt strap 5.
R The load has tobe secured in thed irection of
tra vela nd in theo pposit edirection tothe direction of tra
velu sing tw ohead lashings
3. Tr
ansporting 261

#
Tomo vether ackr ails: unscr ewstar knobs
7 coun ter-clockwise until they ares lightly
loose. #
Sliderackr ail 2 along roof rail1 tothe
desired position. #
Screw star knobs 7tight clo ckwise. #
Chec kthat ther ackr ail is seated securely.
Moving thes liders &
WARNING Risk of inju rydue toinade‐
qu atel ysecured loads
If th es lider of thei nterior roof rack system is
no te ngaged proper ly,t he load ma ycome
loose, fall down and injur epeople, for
ins tance when they enter or load and unload
th ec argo compartment. #
Alwayse ngag ethe slider properly. %
Ring
8of slider 4mus talway sbeatan
angle of 90° torack rail2,sot hat slider 4
is engaged proper ly. #
When ther ing of thes lider is at an angle
of 90° tother ackr ail: pullring 8of slider
4 down an dsimul taneously mo veslider 4
to thed esired position. #
Release ring 8 atthed esired position. #
Moveslider 4slightl yfurther along on rack
ra il2 until slider 4engages automaticall y. #
When ther ing of thes lider is pa rallel to
th er ackr ail: moveslider 4tothed esired
position. #
Position ring 8 of slider 4at an angle of
90° torack rail2.
Slider 4is engaged. Ad
justin gthe belt strap #
Press and hold thel ocking mechanism on
slider 9. #
Pull or release belt strap 5. #
Release thel ocking mechanism on slider 9.
% When securing or loosening
aload, be sure
to nots tand unde rthe load.
Securing and loosening thel oad #
Tosecur ethe load: placethel oad in theb elt
st ra ps of ther ackr ails. #
Fasten thel oad flush wit hthe partition. #
Secur ebelt strap 5. #
Chec kthat thel oad is seated securel y. #
Toloosen thel oad: press and hold thel ock‐
ing mechanism on slider 9. #
Pull ring 8 ofthes lider down and simultane‐
ously mo vethes lider away from thel oad. #
Loosen belt strap 5and at thes ame time
mak esuret hat thel oad does no tfall out of
th eb elt stra ps. #
Remo vethel oad from theb elt stra ps.
Installing cargo tie down rings 262
Transporting

#
Turn ther ing of carg otie-down ring B unti lit
is pa rallel tothel ongitudinal axis of cargo tie-
down ring C. #
Holdcargo tie-down ring C between the
inde xfinger an dmiddlefinger an dplace your
th umb thro ugh ther ing of carg otie-down ring
B and ont othe centra lpressur epoint. #
Use your thumb topush thel ocking pin down
as farasitw illg o. #
Push cargo tie-down ring C nea rthe load
th ro ugh then otch es on rack rail2 and mo ve
it appr oximately 0.5 in (1 2mm). #
Remo veyour thumb from thep ressur epoint
and slide cargo tie-down ring C unti lit
engages. #
Turn ther ing of carg otie-down ring B unti lit
is pe rpendicular tothel ongitudinal axis of
cargo tie-down ring C.
Cargo tie-down ring C is secu red.
Re moving cargo tie down rings #
Turn ther ing of carg otie-down ring B unti lit
is pa rallel tothel ongitudinal axis of cargo tie-
down ring C. #
Grip cargo tie-down ring C as described
ab ove unde rins talling and use your thumb to
push thel ocking pin down as farasitw illg o. #
Slide cargo tie-down ring C and pull it down
and ou tthrough then otch es of rack rail2.
At tachin gthe hea dlashing &
WARNING Risk of inju rydue toincor‐
re ctly secu redl oads
When theh ook sont he head lashing are
attached tother ing soft he sliders, thes lid‐
er sc ould come loose. The load ma ycome
loose, fall down and injur epeople, for
ins tance when they enter or load and unload
th ec argo compartment. #
Onlyattach theh ook sont he head lash‐
ing tother ing soft he cargo tie-down
ri ngs. %
The hoo
kson head lashing 3mayonlybe
attached tother ing sofc argo tie down rings
B. #
Chec kthat thel oad is seated securel y. #
Toattac hthe hea dlashing: tensio nhead
lashing 3at bo thends of load 6and
attac htwo hooks Aoftheh ead lashing to
th er ing sofc argo tie down rings B. Placing
aloa dont he wheel ar ch
Compl ywitht he impor tant sa fety no tesu nder
"No tesonl oading" (/ page73). #
Place theo bject sonw heel ar ch2 and lash
th em using tie-down eyes 1(/ page259).
% Aw
heel ar chma ybes ubjected toaload of
33 0lb( 150k g). Tr
ansporting 263

ASS
YSTP LUSs ervice in terv al display Fu
nction of theA SSYSTP LUSs ervice in terv al
display The ASS
YSTP LUSs ervice inter vald ispla yont he
instrument display prov ides informatio nonthe
re maining time or dis tance be fore then ext
service due date.
Yo uc an hide this service messag ebyusingthe
bac kbutton on thel eft-hand side of thes teering
wheel.
Yo uc an obtain fur ther information concerning
th es ervicing of your vehicle from aqualified spe‐
cialis tworks hop, e.g. an authorized Mercedes-
Benz Center. Displaying
thes ervice du edate On-boa
rdcomputer:
4 Service 5
ASSYSTP LUS
The next service due dat eisdisplayed. #
Toexitth ed ispla y:press theb ackb utton on
th el eft-hand side of thes teering wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcom‐
puter(/ page167 ) Ca
rrying out maintenance workregular ly *
NO
TEPrematur ewear thro ugh failur eto
obser veservice due dates Service
workwhic hisn otcar ried out at the
ri ght time or incomple tely can lea dto
inc reased wear and damag etothevehicle. #
Alwayso bser vethep rescribed service
inter vals. #
Alwaysh ave thep rescribed service
wo rkcar ried out at aqualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
valisb ased on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed mor eoften than presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving wit hfrequ ent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ratio ninm ountainou sterrain or
on poor road sur faces
R whe nthe engine is of tenl eftidling forl ong
periods
R operation in particula rlyd usty conditions
and/o rifair-reci rculation mod eisfrequently
used
In these or similar operating conditions, ha vethe
interior air filter ,engin eair cleaner ,engin eoil and
oil filter etc. changed mor efrequ ently .Ifthevehi‐
cle is subjected tohigher loads, thet ires mus tbe
ch eckedm oref requ entl y.Fu rther information can
be obtained at aqualified specialis tworks hop. Batter
ydisconnection periods The ASS
YSTP LUSs ervice in terv al displa ycan
onl ycalculat ethe servic edue date when the
batter yisconnected. #
Notedown thes ervice due dat edispla yedon
th eI nstrument Displa ybefor edisconnecting
th eb atter y(/pag e264). Engine compartment
Opening and closing
theh ood &
WARNING Risk of accident if thee ngine
hood is unlatched while driving
An unloc kede ngin ehood ma yopen up when
th ev ehicle is in motion and bloc kyour vie w. #
Neveru nlatc hthe engine hood while
driving. #
Befor eevery trip, ensur ethat thee ngine
hood is latched. &
WARNING Danger of bu rnsw hen open‐
ing theh ood
If yo uo pen theh ood when thee ngine has
ove rheated or during afireint he engine com‐
partment, youc oul dc om eintoc ontact wi th
ho tg ases or other escaping operating fluids. #
Befor eopening theh ood, allo wthe
engine tocool down. #
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. 264
Maintenance and care