2019 MERCEDES-BENZ SPRINTER MY19 with 7” or 10” screen with Nav and SXM Operator’s Manual

Information abou
tMercedes PRO
When youl og in wit hauser accoun ttothe
Mercedes PR Oportal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Fo rm orei nformation on Mercedes PR Ocontact
an authorized Mercedes-Benz Center or visit the
Mercedes PR Oportal. Information about Mercedes PR
Oconnect
Mercedes PR Oconnec tprovide sthe following
services:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection)
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page185).
Yo uc an also selec tamenue ntry inthem ulti‐
media sy stem (/ page185).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 185).
Mercedes PR Oconnect accident and breakdown
management and theM ercedes-Benz emer gency
cal lcenter ar eavailable fory ou around thec lock
fo rt he use of thes ervices.
Please no tethat Mercedes PR Oconnec tisa
Mercedes-Ben zservice. In emer gencies, al ways
cal lthe national emergency servic esfirs tu sing
th es tandar dnational emer gency service phone
numbers. In emergencies, youc an also use the
Emergency Call Sy stem (/ page278).
The following condition smustbem etto use
Mercedes PR Oconnec tservices in thev ehicle:
R Youh ave access toaG SM network
R The contract partner' sGSM networ kcover‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedi asystem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, youc an selec taservic eand be connec ted
to as pecialis tatthe Mercedes-Benz Cus tomer
Center. Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theR oadside Assistan cecall
via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theR oadside Assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel: Mercedes PRO
18 5

In
thee vent of abreak down, youw illge ts uppo rt:
R Aqualified Mercedes-Ben ztechnician car ries
out repair sons itea nd/or thev ehicle will be
to we dtot he neares tauthorized Mercedes-
Benz Center.
Yo um aybe charge df or these services.
Yo uc an find information on thef ollowing topics:
R activation of Mercedes PR Oconnect
R operating thev ehicle
R neares tauthorized Mercedes-BenzC enter
R other products and services from Mercedes-
Benz
Dat aist ransmitted during thec onnection tothe
Mercedes-BenzC ustomer Center (/ page186). Information on Mercede
sPRO connect acci‐
dent management
The Mercedes PR Oconnect accident manage‐
ment is an extensio noft he Emer gency Call Sys‐
te m( / pag e278).
An emergency cal lismadetot he Mercedes-Benz
emergency call cen tera fter an accident:
R avoice connection is made toac ontact per‐
son at theM ercedes-Benz emer gency call
center.
R if necessa ry,t he contact person at the
Mercedes-Benze mergency call center for‐
wa rdst he call toMercedes PR Oconnect acci‐
dent management.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter.
If th ev ehicle de tects am inor accident, ames‐
sag eappears inthem ultimedia sy stem.
The messag eisconfirmed in them ultimedia sys‐
te m:
R avoice connection is made toac ontact per‐
son at Mercedes PR Oconnect accident man‐
agement.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter. Tr
ansmitted data during abreakdown assis‐
tanc ecall
In cer tain countries youm ustc onfirm thed ata
transfer. When
youm akeab reakdown assistance call via
Mercedes PR Oconnect, dat awill be trans ferred.
The following dat aistransfer redifab reakdown
assis tance cal lismadev ia Mercedes PR Ocon‐
nect:
R vehicle identification number
R reason fort he initiation of thec all 18 6
Mercedes PRO

Overvie
wand operation Overvie
wofthe MBUX multi media sy stem &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating them ultimedia sy stem.
MBUX stands forM ercedes-Benz User Experi‐
ence. 1
Touc hC ontrol and multimedia sy stem cont rol
panel
2 Media displa ywitht ouc hfunctionality
Opens/closes thec enter console stowage
compartment abo vethed ispla y(/pag e74)
3 Operating strip, calls up applications
In thec enter console stowagec ompartment you
can find thef ollowing ports and inter faces:
R TwoU SB ports or one USB port
The USB por twitht he 00C2 symbol facilitates
th ec onnection of them obile phone wit hthe
multimedia sy stem using asuitable cable. This will enable
youtou sethef unctions of
th em obile phone via Apple CarPlay™ or
Android Auto.
R Stow ages pac ewithc harging inter face and
NFC inter face (i favailable)
Yo uc an operat ethe multimedia sy stem wit hthe
fo llowing central control elements:
R Touc hC ontrol 1
Operatio ntakes plac ebycursor control.
R Media displa y(touchscreen) 2
R Button sonoperating strip 3
% Alternatively
youc an conduct adialog with
th eV oice Control Sy stem (/ page174).
Mul tiple applications ar eavailable fory ou. Yo u
can cal lthese up using theh ome screen or using
th eb uttons on operating strip 3.
Yo uc an con venientl ycallupa nd ad dfavo rite son
th es teering wheel using the004B rocker switch.
Quic k-access in theh ome screen and in the
applications ser vetoselect functions more
qu ickl y.
If yo uu sethel ear nfunction of them ultimedia
sy stem, youw illreceiv esuggestions during oper‐
ation of them ostp robable navigation destina‐
tions ,radio stations and con tacts. The configu ra‐
tio noft he suggestions take sp lace in your pro‐
fi le. Youc an compile your profile from various
ve hicle settings and settings of them ultimedia
sy stem.
The Notifications Center collects incoming notifi‐
cations, e.g. abou tanavailable softwar eupdate.
Depending on thet ype of notification it of fers
va rious actions. Youc an call up theN otific ations
Center on theh ome screen and in them enus of
th ea pplications.
Wi th th eglobal sear chinthev ehicle youc an
sear chon-boar dacross man ycategories as well
as onlin einthe Internet. Youc an use theg lobal
sear chintheh ome screen and in then otifica‐
tions.
Anti-thef tprote ction
This devic eisequipped wit htechnical pr ovisions
to protect it agains ttheft. Further information on
pr otection agains tthef tcan be obtained from an
authorized Mercedes-Benz Center. Note
sont he media display Obser
vethen otes on caring fort he interior
(/ page276). MBUX multimedi
asystem 187

Au
tomatic temperature-cont rolled switch-off
fe ature: ifth et emperatur eistoo high, theb right‐
ness is initiall yreduced automatically .The media
displa ymaythen switc hoffcomple tely fora
while. %
If
yo ua rewe aring polarize dsunglasses ,it
ma ybed ifficul ttor eadthem edia displa y. Home screen
overview 1
Ontheh ome screen: dis‐
pla ys th efirst th reea pplica‐
tions
In other displa ys:c alls up
th eh ome screen
2 Calls up thep rofile
3 Calls up theg lobal sear ch
4 SOS NO TREAD Ydispl ay
onl yw hen theE mer gency
Call Sy stem (eCall) is not
av ailable
5 Displa ys,for example net‐
wo rkdispla y,batter ystatus
of them obile phone con‐
nected, signal stre ngt hof
th em obile phone networ k,
time 6
Callsupt he Notifications
Center
The star indicates ne wnoti‐
fi cations.
7 Callsupana pplication
using thes ymbol
8 Name of thea pplication,
beneat hthe cur rent selec‐
tion or information
9 Quick-access (i nthe exam‐
ple: calls up destination
ent ryand enter sthe desti‐
nation address forh ome)
A Number of applications and
currentl ys elected displ ay
area B
Calls up SUGGESTIONS and
FAVORITES 18 8
MBUX multimedia sy stem

To
uc hC ontrol Operating
Touc hC ontrol (multimedi asystem) 1
© button
Calls up theh ome screen
2 Touc hC ontrol
3 Backbutton
Re turns tothep reviou sdisplay
4 Cont rolp anel form ultimedia sy stem
Press the004B rocker switc hdown: sho ws
fa vo rites
Tu rn thec ont rolk no b: sets thev olume
Press thec ont rolk no b: switches sound off
Press the0061 rocker switc hup: makes or
accepts acall
Press the0076 rocker switc hdown: ends or
declines acall #
Tocall up theh om escreen: press button
1.
or #
Press and hold button 3.#
Toopen amenu or lis t:press Touc hC ontrol
2. #
Toclose amenuorl ist: press button 3. #
Toselect amenu item: swipe up, down, left
or right on Touc hC ontrol 2. #
Press Touc hC ontrol 2. #
Tomo vethed igita lmap: swipe in an ydirec‐
tion. Setting
thes ensitivit yfor th eTouc hControl
Multimedi asystem:
4 © 5
Settings 5
System
5 Controls 5
Touch Control Sensitivity #
Select Fast,Medium orSlow .
Switching acoustic operating feedba ckfor
th eT ouc hControl on/off
Multimedi asystem:
4 © 5
Settings 5
System
5 Controls
The function is suppor tedbyt he selection in a
list. #
Select Acoustic Operating Feedback. #
Set Normal, LoudorOff.
If th ef unction is activated youw ill hear a
clickin gsoun dwhen sc rolling in alist. When
th eb eginnin gorend ofthel istisr eached you
will hear ano ther clicking sound. To
uchscreen Operating
thet ouchsc reen
Ta pping #
Toselect amenu item or entr y:tapona
symbol or an ent ry. #
Toincrease them apscale: tapt wice
qu ickl ywitho nefinger. #
Toreduce the map scale: tapw itht wo fin‐
ge rs. #
Toenter character swiththek eyboard: tap
on abutton.
Single-finger swipe #
Tonavigat einmenus:swipe up, down, left
or right. #
Tomo vethed igita lmap: swipe in an ydirec‐
tion. #
Touse handwriting toenter characters:
writ ethe character wit honefinger on the
to uchsc reen.
Tw o-finger swipe #
Tozoo minand out of the map: movetwo
fi nger stogether or apart. #
Toenlar georreduce the size of asection
of aw ebsite: movetwof inger stogether or
apart. #
Totur nthe map: turnc ounter-clo ckwise or
clockwis eusing tw ofingers. MBUX multimedia sy
stem 18 9

To
uching, holding and moving #
Tomo vethem ap:touc ht he touchsc reen
and mo veyour finger in an ydirec tion. #
Tosetthe volume on ascale: touc ht he
to uchsc reen and mo vethef inger tothel eftor
ri ght.
To uching and holding #
Tosave thed estination in them ap:touch
th et ouchscreen and hold until amessag eis
shown. #
Tocall up aglobal menu in thea pplica‐
tions: touc ht he touchsc reen and hold until
the OPTIONS menu appears.
Setting acoustic operation feedba ckfort he
to uchscreen
Multimedi asystem:
4 © 5
Settings 5
System
5 Controls 5
Touch Control Sensitivity
The function is suppor tedbyt he selection in a
list. #
Select Acoustic Operating Feedback. #
Set Normal, LoudorOff.
If th ef unction is activated youw ill hear a
clickin gsoun dwhen sc rolling in alist. When
th eb eginnin gorend ofthel istisr eached you
will hear ano ther clicking sound. Applications
Calling up applications
Using buttons on
theo perating strip 1
002B button
Calls up thet elephone
2 Volume rocker switch
Ad justs thev olume(/ page191 )
3 0038 /© button
Press brief ly:r eturns tothep reviou sdisplay
Press and hold: calls up theh ome screen 4
0063/00D0 button
Press brief ly:s witches sound off
Press and hold: acti vates/deactivates the
multimedia sy stem
5 Quic k-access button form edia
Calls up thec ont rolm enuoft he las tactive
media source
6 Vehicle button
Sets vehicle functions
7 | button
Pressing repeatedl ycalls up thed esired
audio source
8 00CB button
Calls up navigation #
Toaccess stations and music trac ks
qu ickl y:press button 5.
The control menu appear sfor thea udio
source that wa slasts elected. #
Swipe tothel eftorr ight.
Ra dio: thep reviou sorn exts tatio niss et.
Media source: thep reviou sort he next music
tra ck is selec ted. #
Tohide thec ontrol menu: press button5.
Using theh om escreen
The home screen is shown in them edia display
when yous tart thev ehicle. #
Select thea pplication byswiping and tapping.
or #
In an ydispla y:press the© button on the
To uc hC ontrol.
or #
Tapont he© symbol on thet ouchscreen.
The applications ar edispla yed. #
Select thea pplication byswiping and tapping.
Changing thea rrangemen tofapplications on
th eh om escreen #
Call up theh ome screen #
Touc ha nd hold an applicatio nonthe
to uchsc reen until symbols appear. #
Tapon0059or 0065and mo vethea pplica‐
tion in them enu. #
Tapon00FB . 19 0
MBUX multimedia sy stem

Switching
thes ound on/off On
them ultifunction steering wheel #
Tomute: pressvolume control 1.
The 0063 symbol appear sinthestatus line of
th em ultimedia sy stem displa y.
Yo uw ill also hear traf fica nnouncements and
navigation announcements even when the
sound is muted. #
Toswitc hon:tur nv olume control 1or
ch ang ethe media source.
On them ultimedia sy stem #
Toswitc hoff:briefly press button 1.
The 0063 symbol appear sinthestatus line of
th em ultimedia sy stem displa y.
Yo uw ill also hear traf fica nnouncements and
navigation announcements even when the
sound is muted. #
Toswitc hon:brief lypress button 1or
ch ang ethe media source. Ad
justin gthe volume On
them ultifunction steering wheel #
Turn volume control 1.
The volume of thec urrent radio or media
source is set. The volume of other audio sour‐
ces can be adjus teds eparately.
Ad jus tthe volume in thef ollowing situations:
R during atraf fica nnouncement
R during anavigation announcement
The volume of thec urrent media sou rce
ch anges in accordanc ewitht he volume of the
navigation announcement.
R during atelephone call
On them ultimedia sy stem #
Toraise/reduce thev olume in steps:
brief lypress rocker switch 1up or down. #
Toraise/reduce thev olume continuousl y:
press rocker switch 1up or down until the
desired volume is set. Profile
Overvie
wofprofiles
Usin gthe multimedia sy stem up tosevenp rofiles
can be crea tedint hevehicle. MBUX multimedia sy
stem 191

Profiles
stor ey our personal vehicle settings and
settings fort he multimedia sy stem.
If th ev ehicle is used byseverald rive rs,t he driver
can select their profile befor ethe journe y,with‐
out changing thes ettings of other drivers.
Yo uc an selec tthe profile:
R when entering (/ page192)
R ontheh ome screen (/ page188)
The profile settings ar eactivated as soon as a
profile is selected.
Profile content
The following settings can be sa vediny our pro‐
fi le, fore xamp le:
R Radio (including statio nlist)
R Lastdestinations
R Favo rite sa nd suggestions
Creating anew profile
Multimedia sy stem:
4 © 5
f Profiles #
Select 0081Create Profile . #
Select an avatar. #
Entert he name and confir mwith0076. #
Select Continue 0048. #
Tosave thec urrent settings in aprofile:
select Current Settings. #
Select Save.
or #
Toadop tfactor ysettings: select Savesave
directly.
% Fu
rther information on settingau ser profile
(/ page192). #
Activat eBluet oo th®
and select Connect
Phone,toc onnectamobile phone wi th the
user profile (/ page231).
Yo uc an also se tupauser profile without regis‐
te ring am obilephone. #
Select Finished.
The user profil eissaved.
Selecting profile options
Multimedia sy stem:
4 © 5
f Profiles #
Select 0062forap rofile. #
Toedit aprofile: select Edit Profile. #
Selec tana vatar. #
Chang ethe name, if necessar y. #
Select Save. #
Toconfigur esuggestions: selectSugges-
tio nS ettings (/page193). #
Torese tfavo rite s: select Reset Favorit eto
Factory Settings. #
Select Yes. #
Torese tap rofile: select Reset Profile to
Factory Settings. #
Select Yes. #
Todel eteap rofile: select Delete Profile . #
Select Yes.
% The gues
tprofile canno tbedeleted.
Selecting aprofile
Multimedia sy stem:
4 © 5
f Profiles #
Select aprofile. #
Press the0076 button toconfir mthe mes‐
sage.
The profile is loaded and activated.
% Alternatively
,the profile can already be selec‐
te dw hen thev ehicle is entered
(/ page192).
Showin gthe profile selection whe nentering
Requ irements:
R Atleas tone profile has been created.
Multimedia sy stem:
4 © 5
f Profiles #
Select General Settings. #
Activate ShowProfil eSelection Whe nGetting
In.
Whe nthe vehicle is star ted, them edia display
sho ws th eactiv eprofile. Suggestions
Suggestions
overview
The vehicle can lear nthe habits of thed rive r.
Based on theh abits that ha vebeen learned by
th es ystem, them ostlikely navigation destina‐
tions ,music tra cks, radio stations or con tacts are
of fere du nder SUGGESTIONS.
Suggestion sareshown when thef ollowing
re qu irements ar efulfilled:
R Aprofile has been created (/ page192). 19 2
MBUX multimedia sy stem