2019 MERCEDES-BENZ GLA remote start

SmartKey
Important safety notes
GWARNING
If children are left unsupervised in the vehi-
cle, they could:
Roperate the vehicle's equipment
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake
Rshift the automatic transmission out of
park position]
Rstart the engine
There is a risk of an accident and injury.
Never leave children or animals unattended
in the vehicle.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. This
also applies for the Digital Vehicle Key if the
"Digital Vehicle Key" function is activated via
Mercedes me connect.
GWARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This
could cause the engine to be switched off.
There is a risk of an accident.
Do not attach any heavy or large objects to
the SmartKey. Remove any bulky key rings
before inserting the SmartKey into the igni-
tion lock.
!Keep the SmartKey away from strong mag-netic fields. Otherwise, the remote controlfunction could be affected.
Strong magnetic fields can occur in thevicinity of powerful electrical installations.
Do not keep the SmartKey:
Rwith electronic devices, e.g. a mobile phoneor another SmartKey
Rwith metallic objects, e.g. coins or metal foil
Rinside metallic objects, e.g. a metal case
Vehicles with KEYLESS-GO start function:do not keep the SmartKey in the cargo com-
partment. Otherwise, the SmartKey may notbe detected, e.g. when starting the engineusing the Start/Stop button.
SmartKey functions
C7To lock the vehicle
DTTo open the tailgate

ProblemPossible causes/consequences andPPSolutions
You can no longer lockor unlock the vehicleusing KEYLESS-GO.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if neces-sary (Ypage 72).
If this does not work:
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of theSmartKey.
XHave the vehicle and SmartKey checked at a qualified specialistworkshop.
If the vehicle can also not be locked/unlocked using the remotecontrol function:
XUnlock (Ypage 76) or lock (Ypage 77) the vehicle using themechanical key.
XHave the vehicle and SmartKey checked at a qualified specialistworkshop.
The engine cannot bestarted using the Smart-Key.
The on-board voltage is too low
XSwitch off non-essential consumers, e.g. seat heating or interiorlighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary(Ypage 294).
or
XJump-start the vehicle (Ypage 295).
or
XConsult a qualified specialist workshop.
The engine cannot bestarted using the Start/Stop button. The Smart-Key is in the vehicle.
The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if neces-sary (Ypage 72).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
74SmartKey
Opening and closing

GWARNING
If objects, luggage or loads are not secured
or not secured sufficiently, they could slip,
tip over or be flung around and thereby hit
vehicle occupants. There is a risk of injury,
particularly in the event of sudden braking
or a sudden change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The tailgate swings upwards and to therear when opened. Therefore, make surethat there is sufficient clearance above andbehind the tailgate.
The opening dimensions of the tailgate can befound in the "Vehicle data" section(Ypage 339).
You should preferably place luggage or loadsin the cargo compartment. Observe the load-ing guidelines (Ypage 250).
Do not leave the SmartKey in the cargo com-partment. You could otherwise lock yourselfout.
The tailgate can be:
Ropened and closed manually from outside
Rvehicles with EASY-PACK tailgate:opened/closed automatically from the out-side
Rvehicles with EASY-PACK tailgate:opened/closed automatically from theinside
Rvehicles with EASY-PACK tailgate andwith KEYLESS-GO or KEYLESS-GO startfunction:closed with the remote operatingswitch on the SmartKey
Rreleased with the emergency release fromthe inside
Tailgate obstruction detection with
reversing feature
On vehicles with an EASY-PACK tailgate, thetailgate is equipped with automatic obstaclerecognition with a reversing feature. If a solidobject blocks or restricts the tailgate whenautomatically opening or closing, this proce-dure is stopped. If the tailgate is stopped dur-
ing the closing process, the tailgate automati-cally opens again slightly. The automaticobstruction detection with reversing feature isonly an aid. It is not a substitute for your atten-tiveness when opening and closing the tail-gate.
GWARNING
The reversing feature does not respond:
Rto soft, light and thin objects, e.g. fingers
Rover the last 1/3 in (8 mm) of the closing
movement
The reversing feature cannot prevent some-
one from becoming trapped in these situa-
tions in particular. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress theTbutton on the SmartKey,
or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing button/STOP button in
the tailgate or
Rpull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS:it isalso possible to stop the closing process byperforming a kicking movement under the rearbumper.
Opening and closing manually
Opening
78Cargo compartment
Opening and closing

XTo close:press buttonCon the tailgate.
or
XVehicles with EASY-PACK tailgate andKEYLESS-GO or KEYLESS-GO start func-tion:if the SmartKey is located in the imme-diate vicinity of the vehicle, press theTbutton on the SmartKey.You can release the button as soon as thetailgate starts to close.
XTo stop the closing process: press but-tonCon the tailgate again.
or
XPull the handle in the tailgate.
or
XPress theTbutton on the SmartKeyuntil the tailgate stops.
or
XPress or pull the remote operating switch onthe driver's door.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle exhaust system can become
very hot. If you use HANDS-FREE ACCESS,
you could burn yourself by touching the
exhaust system. There is a risk of injury.
Always ensure that you make the kicking
movement only within the detection range of
the sensors.
!If the SmartKey is within the rear detectionrange of KEYLESS-GO, the following situa-tions, for example, could lead to the unin-tentional opening of the tailgate:
Rwhen using an automatic car wash
Rwhen using a power washer
Make sure that the SmartKey is at least10 ft (3m) away fromthe vehicle.
iYou can also deactivate KEYLESS-GO. Fur-ther information on deactivating and activat-ing KEYLESS-GO (Ypage 70).
General notes
With KEYLESS-GO and HANDS-FREE ACCESS,you can open or close the tailgate or stop theprocedure without using your hands. This isuseful if you have your hands full. To do this,make a kicking movement under the bumperwith your foot.
Observe the following points:
RCarry your KEYLESS-GO key about your per-son. The SmartKey must be at the rear ofthe vehicle in the detection range of KEY-LESS-GO.
RWhen making the kicking movement, makesure that you are standing firmly on theground and that there is sufficient clearanceto the rear of the vehicle. You could other-wise lose your balance, for example on ice.
RAlways ensure that you only make the kick-ing movement within the detection range ofsensorsC.
RStand at least 12 in (30 cm) away from therear area while doing so.
RDo not come into contact with the bumperwhile making the kicking movement. Other-wise, the sensors may not function cor-rectly.
RHANDS-FREE ACCESS does not functionduring engine start.
RDirt caused by road salt or snow aroundsensorsCmay restrict functionality.
Using the HANDS-FREE ACCESS with aprosthetic leg may restrict functionality.
RIf a KEYLESS-GO key is at the rear of thevehicle in the detection range of KEYLESS-GO, HANDS-FREE ACCESS could be trig-
80Cargo compartment
Opening and closing

There is a risk of fire and an accident.
Release the parking brake fully before driv-
ing off.
!Do not warm up the engine while station-ary. Pull away immediately. Avoid highengine speeds and full throttle until theengine has reached its operating tempera-ture.
In vehicles with automatic transmission,engage positions P and R only when thevehicle is stationary.
Where possible, avoid spinning the drivewheels when pulling away on slippery roads.You could otherwise damage the drive train.
!Mercedes-AMG vehicles:avoid full-loadoperation and engine speeds greater than5000 rpm when the engine is cold. Thishelps to protect the engine and avoidsuncomfortable driving.
Key positions
SmartKey
ZTo remove the SmartKey
(shift the transmission to position])
GPower supply for some consumers, suchas the windshield wipers
HIgnition (power supply for all consumers)and drive position
ITo start the engine
iThe SmartKey can be turned in the ignitionlock even if it is not the correct SmartKeyfor the vehicle. The ignition is not switchedon. The engine cannot be started.
Start/Stop button
General notes
Vehicles with KEYLESS-GO are equipped withSmartKeys featuring the integrated KEYLESS-GO function and a detachable Start/Stop but-ton.
A check which periodically establishes a radioconnection between the vehicle and theSmartKey determines whether a valid Smart-Key is in the vehicle. This occurs, for example,when starting the engine.
When you insert the Start/Stop button intothe ignition lock, the system needs approx-imately two seconds recognition time. You canthen use the Start/Stop button.
Pressing the Start/Stop button several timesin succession corresponds to the differentSmartKey positions in the ignition lock. This isonly the case if you are not depressing thebrake pedal.
If you depress the brake pedal and press theStart/Stop button, the engine starts immedi-ately.
To start the vehicle without actively using theSmartKey:
Rthe Start/Stop button must be inserted inthe ignition lock
Rthe SmartKey must be in the vehicle
Rthe vehicle must not be locked with theSmartKey or KEYLESS-GO (Ypage 70)
Do not keep the KEYLESS-GO key:
Rwith electronic devices, e.g. a mobile phoneor another SmartKey.
Rwith metallic objects, e.g. coins or metalfoil.
Rinside metallic objects, e.g. a metal case.
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the SmartKeyremote control or with KEYLESS-GO, after ashort time:
Ryou will not be able to switch on the ignitionwith the Start/Stop button.
Ryou will no longer be able to start the enginewith the Start/Stop button until the vehicleis unlocked again.
If you lock the vehicle centrally using the but-ton on the front door (Ypage 75), you cancontinue to start the engine with the Start/Stop button.
Driving125
Driving and parking
Z

USA only: alternatively, the vehicle can beopened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iVehicle remote opening is only possible ifthe corresponding mobile phone network isaccessible.
Vehicle remote closing
The vehicle valet locking feature can be usedwhen you have forgotten to lock the vehicleand you are no longer nearby.
The vehicle can then be locked by theMercedes-Benz Customer Assistance Center.
The vehicle can be immediately lockedremotely up to four days after the ignition waslast switched off. After this time, valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer Assis-tance Center at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367You will be asked for your password.
The next time you are inside the vehicle andyou switch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage will appear on the multi-function display.
USA only: alternatively, the vehicle can belocked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iThe vehicle valet locking feature is availa-ble when the relevant mobile phone networkis available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agencyis informed of the location of the vehicle.
iIf the anti-theft alarm system is activatedfor longer than 30 seconds, Mercedes meconnect automatically notifies theMercedes-Benz Customer Assistance Cen-ter.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage on the multimediasystem display. If the vehicle remote malfunc-tion diagnosis can be started, theRequestRequestfor vehicle diagnosis received.for vehicle diagnosis received.Start vehicle diagnosis?Start vehicle diagnosis?messageappears in the display.
XConfirm the message withYesYes.
XWhen theVehicle diagnosis: PleaseVehicle diagnosis: Pleasestart ignitionstart ignitionmessage appears, turnthe SmartKey to position2in the ignitionlock (Ypage 125).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-
266Features
Stowage and features

sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe remote malfunctiondiagnosis is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the diagnosis is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the CustomerAssistance Center. If a service is due, the mul-timedia system display shows a message tothis effect together with information about anyspecial offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on Roadside Assistance(Ypage 26).
Downloading routes
Downloading routes allows you to transfer andsave predefined routes in the navigation sys-tem. To do this, an SD memory card must beinserted into the multimedia system. If no SDmemory card is inserted, you must insert thecard into the card slot on the multimedia sys-tem before saving the route.
A route can be prepared and sent either by acustomer service representative or via theMercedes me connect portal on the Internet.
Each route can include up to 20 way points.Once a route has been received by the naviga-tion system, you will see thehas been saved to memory card. Dohas been saved to memory card. Doyou want to start route guidance?you want to start route guidance?mes-sage in the multimedia system display. Theroute is saved to the SD memory card.
XTo start route guidance:selectYesYes.An overview of the route is shown in the dis-play.
iIf you selectNoNo, the saved route can becalled up later via the navigation menu.
XSelectStartStart.Route guidance starts.
iDownloaded and saved routes can becalled up again in the multimedia system.
You can find information about this in theseparate operating instructions.
Speed alert
You can define the upper speed limit, whichmust not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-cle, a message will be sent to the CustomerAssistance Center. The Customer AssistanceCenter then forwards this information to you.
You can select the way in which you receivethis information beforehand. Possible optionsinclude text message, e-mail or an automatedcall.
The data you receive contains the followinginformation:
Rthe location where the speed limit wasexceeded
Rthe time at which the speed limit was excee-ded
Rthe selected speed limit which was excee-ded
Geo fencing
Geo fencing allows you to select areas whichthe vehicle should not enter or leave. You willbe informed if the vehicle crosses the bounda-ries of the selected areas. You can select theway in which you receive this informationbeforehand. Possible options include text mes-sage, e-mail or an automated call.
The area can be determined as either a circleor a polygon with a maximum of ten corners.
Features267
Stowage and features
Z