2019 INFINITI QX50 service

INFINITI CONSUMER AFFAIRS
DEPARTMENT
For assistance or inquiries about the
INFINITI warranty, service or general ques-
tions, contact the INFINITI Consumer Af-
fairs Department at:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
INFINITI NAVIGATION SYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquiries about the
INFINITI InTouchTMwith Navigation sys-
tem, or to order updated map data, contact
the INFINITI NAVIGATION SYSTEM HELP-
DESK at:
. ADDRESS: P.O. Box 1588 Orem, UT
84059-992
. E-MAIL: [email protected]
For U.S. customers
WEB SITE: www.InfinitiNavigation.com
PHONES: 1-888-362-8837
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
For Canadian customers
WEB SITE: www.infiniti.ca.
PHONES: 1-800-361-4792
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
INFINITI INTOUCHTMSYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquires about INFINITI
InTouchTMsystem, contact INFINITI Owner
Services helpdesk at:
. PHONES: 1-855-444-7244
. E-MAIL: infinitiownerservices@infiniti.
com
For U.S. customers
WEB SITE: www.infinitiusa.com/intouch/
support
For Canadian customers
WEB SITE:
English: www.infiniti.ca/infinitiintouch
French: www.infiniti.ca/infinitiintouch/fr

Camera aiding sonar
function (models with
Around View®
Monitor) ............................... 7-19
Moving Object
Detection (MOD)
(if so equipped) .................. 7-23
8Information and settings
Information screen .............. 8-2
SiriusXM® Travel Link and
SiriusXM Traffic™ (if so
equipped) ............................... 8-4
INFINITI InTouch
TM
Services (if so
equipped) ............................. 8-11
Settings screen .................. 8-24
Fully customizable digital
environment ....................... 8-30
Driver Assistance settings
(if so equipped) .................. 8-33
9Navigation (if so equipped)
Safety information .............. 9-3
Map data authentication ... 9-3
Map operation ..................... 9-4
Setting destination ........... 9-14
Route guidance .................. 9-29
Viewing traffic
information ......................... 9-44
Viewing available traffic
information .......................... 9-45
Storing a
location/route ................... 9-48
Navigation settings ........... 9-56
General information for
navigation system ............. 9-59
10Voice recognition
INFINITI Voice
recognition ........................... 10-2
11Troubleshooting guide
Customer assistance ........ 11-2
System unit ......................... 11-3
Audio system ...................... 11-5
Bluetooth® Hands-Free
Phone System .................. 11-14
Monitor system ................ 11-18
Navigation (if so
equipped) ........................... 11-19
Voice recognition ............. 11-27

SAFETY INFORMATION
This system is primarily designed to help you
support your pleasant driving as outlined in
this manual. However, you, the driver, must
use the system safely and properly. Informa-
tion and the availability of services may not
always be up to date. The system is not a
substitute for safe, proper and legal driving.
Before using the system, please read the
following safety information. Always use the
system as outlined in this manual.
WARNING
.To operate INFINITI InTouchTMor to
use the INFINITI controller, first park
the vehicle in a safe location and set
the parking brake. Operating the
system while driving can distract the
driver and may result in a serious
accident.
. Exercise extreme caution at all times
so full attention may be given to
vehicle operation. If the system
doesn’t respond immediately, please
be patient and keep your eyes on the
road. Inattentive driving may lead to
a crash resulting in serious injuries or death.
. Do not disassemble or modify this
system. If you do, it may result in
accidents, fire or electrical shock.
. If you notice any foreign objects in the
system hardware, spill liquid on the
system or notice smoke or a smell
coming from it, stop using the system
immediately. It is recommended you
visit an INFINITI retailer for servicing.
Ignoring such conditions may lead to
accidents, fire or electrical shock.CAUTION
.Some jurisdictions may have laws
limiting the use of video screens while
driving. Use this system only where it
is legal to do so.
. Extreme temperature conditions [be-
low −4°F (−20°C) and above 158°F
(70°C)] could affect the performance
of the system.
. The display screen may break if it is
hit with a hard or sharp object. If the
display screen breaks, do not touch it.
Doing so could result in an injury.
NOTE:
Do not keep the system running with the
engine stopped. Doing so may discharge the
vehicle battery. When you use the system,
always keep the engine running.
1. Introduction
1-3

1. Introduction
LASER PRODUCT
This INFINITI InTouchTMis certified as a
Class 1 laser product.
INFINITI InTouch
TMcomplies with DHHS
Rules 21 CFR Chapter 1, Subchapter J.
WARNING
. Do not disassemble or modify this
system. There are no user serviceable
parts in INFINITI InTouch
TM.
. If maintenance, adjustments and op-
erations other than those specified in
this manual are attempted, injury due
to laser radiation and exposure could
occur.
TRADEMARKS
HD Radio Technology manufactured under
license from iBiquity Digital Corporation.
U.S. and Foreign Patents. For patents see
http://patents.dts.com/. HD Radio and the
HD, HD Radio, and “ARC” logos are regis- tered trademarks or trademarks of iBiquity
Digital Corporation in the United States
and/or other countries.
SiriusXM® services require a subscription
after trial period and are sold separately or
as a package. Our satellite service is avail-
able only to those at least 18 and older in the
48 contiguous United States and DC. For
more information visit www.siriusxm.com.
“Made for iPod” and “Made for iPhone”
mean that an electronic accessory has been
designed to connect specifically to iPod® or
iPhone®, respectively, and has been certified
by the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance
with safety and regulatory standards. Please
note that the use of this accessory with
iPod® or iPhone® may affect wireless
performance.
Apple, the Apple logo, iPhone®, iPod®, iPod
classic®, iPod nano® and iPod touch® are trademarks of Apple Inc., registered in the
U.S. and other countries. Lightning
TMis a
trademark of Apple Inc. App StoreSMis a
service mark of Apple Inc.
Music and video recognition technology and
related data are provided by Gracenote®.
Gracenote is the industry standard in music
recognition technology and related content
delivery. For more information, visit www.
gracenote.com.
CD, DVD, Blu-ray Disc, and music and video-
related data from Gracenote, Inc., copyright
© 2000 to present Gracenote. Gracenote
Software, copyright © 2000 to present
Gracenote. One or more patents owned by
Gracenote apply to this product and service.
See the Gracenote website for a non-
exhaustive list of applicable Gracenote pa-
1-4

VOLUME SETTINGS
This turns on and off, as well as adjusts, the volume for various functions including audio, phone (ringer, incoming, and outgoing volumes),
navigation voice guidance (if so equipped), as well as system beeps.
*: For models with navigation system.
Step Setting item Action
1. Push

2. Getting Started
the handset.
SYSTEM RESET
As noted above, intermittent system resets
may occur during normal operation. You may
also wish to reset the system if you find that
a particular feature is not loading or re-
sponding. Often, a quick system reset will
resolve any issue you may be experiencing.
After restart, all functions will be available as
described above.
SYSTEM UPDATES
Like many digital devices, the INFINITI
InTouchTMsystem is designed to allow for
software updates as enhancements are
developed and additional features added. If
you have questions about system perfor-
mance, contact your retailer to ensure that
your vehicle has had the latest available
software installed.
OPERATING TIPS
INFINITI InTouchTMprovides several meth-
ods of operation to suit your preferences.
The following are suggested operating tips.
. Operating the INFINITI Controller,
Steering Wheel Controls or other con-
trols too quickly can cause a lag between
the control and the display. Operate the controls carefully and allow the system
to respond to your request.
. INFINITI recommends using Voice re-
cognition when ever possible to select
options while driving. Some touch screen
functionality is intentionally unavailable
during driving. Please view the available
voice commands by pushing the <
>
(TALK) switch and then selecting a
category on the display.
. When looking for a street address or
Points of Interest (POI), remember that
you can use Connected Search and
Destination Assistance features within
INFINITI InTouch
TMServices to expand
your search methods and results. The
Voice Recognition system recognizes a
defined set of commands. These com-
mands can be viewed in the display by
pushing the <
>(TALK) switch and
then selecting a category from the dis-
played list. The commands can also be
found in the Voice recognition section
under
“Command list” (page 10-7).
. In some situations, the system may not
be able to recognize your command even
if you say the exact command. This can be due to noise conditions or an accent.
. In some unique cases, the system may
expect a word to be spoken as it is
spelled as opposed to the way it is
normally pronounced.
. Bluetooth® Compatibility: Some wire-
less devices do not allow phonebook
downloads, text messaging, or other
Bluetooth® audio functions. Some wire-
less devices may only have partial func-
tionality of these features even though
the phone is compatible for hands-free
communication. If your phone is listed as
compatible and you are still experiencing
issues, please confirm that your phone
also has the latest software updates.
ADDITIONAL HELP
For additional technical information, visit the
following websites or contact the INFINITI
InTouch
TMServices Customer Care.
Websites:
www.infinitiusa.com (for U.S.)
www.infiniti.ca (for Canada)
Customer Care:
1-855-444-7244
2-24

Without Advanced Climate Control system:
The Climate Control system is equipped with
an in-cabin microfilter that collects dirt,
pollen, dust, etc. To make sure that the air
conditioner heats, defogs and ventilates
efficiently, replace the filter in accordance
with the maintenance schedule in the vehicle
Owner’s Manual. To replace the filter, it is
recommended you visit an INFINITI retailer.The filter should be replaced if the air flow
decreases significantly or if windows fog up
easily when operating the heater or air
conditioner.
SERVICING HEATER AND AIR
CONDITIONER
The heating and air conditioning system in
your vehicle is charged with a refrigerant
designed with the environment in mind. This
refrigerant will not harm the earth’s ozone
layer. However, special charging equipment
and lubricant are required when servicing the
air conditioner. Using improper refrigerants
or lubricants will cause severe damage to
your Climate Control system. Refer to the
vehicle Owner’s Manual for heating and air
conditioning system refrigerant and lubri-
cant recommendations.
It is recommended you visit an INFINITI retailer to service your environmentally
friendly heater and air conditioning system.
WARNING
The system contains refrigerant under
high pressure. To avoid personal injury,
any air conditioner service should be done
only by an experienced technician with
the proper equipment.
REAR WINDOW AND OUTSIDE
MIRROR DEFROSTER
CAUTION
When cleaning the inner side of the rear
window, be careful not to scratch or
damage the rear window defroster.
To defog/defrost the rear window glass and
outside mirrors, start the engine and push
<
>. The indicator light on the button will
illuminate. Push the button again to turn off
the defroster.
The defroster will automatically turn off in
approximately 15 minutes.
If the engine is started using the remote start
function (if so equipped) when the outside
air temperature, the interior temperature
and the engine coolant temperature are
low, the rear window glass and outside
mirror defroster may turn on automatically.
For additional information about the remote
engine start function, refer to the vehicle
Owner’s Manual.
3. Heater and air conditioner
3-9

from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.
AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
(for U.S.)
HD RadioTMTechnology reception needs to
be activated to receive HD Radio broad-
casts.
“Audio settings” (page 4-32)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive
analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the battery has been replaced, the
satellite radio may not work properly. This is
not a malfunction. Wait more than 10
minutes with the satellite radio ON and the
vehicle outside of any metal or large building
for the satellite radio to receive all of the
necessary data.
SiriusXM® services require a subscription
after trial period and are sold separately or
as a package. The satellite service is avail- able only in the 48 contiguous USA and DC.
SiriusXM® satellite service is also available
in Canada; see www.siriusxm.ca.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
4. Audio system
4-3