2019 INFINITI QX50 service

11 Troubleshooting guide
Customer assistance ...................................................... 11-2
System unit ....................................................................... 11-3Liquid crystal display ................................................ 11-3
Audio system ................................................................... 11-5 HD Radio technology ............................................... 11-5
Compact Disc (CD) player ...................................... 11-7
iPod® player ............................................................... 11-9
USB memory ............................................................. 11-11
Bluetooth® streaming audio ................................ 11-12
Bluetooth® Hands-Free Phone System ................ 11-14 Monitor system ............................................................ 11-18
Navigation (if so equipped) ....................................... 11-19
Basic operations .................................................... 11-19
Vehicle icon ............................................................ 11-20
Route calculation and visual guidance ............ 11-22
Voice guidance ....................................................... 11-24
Traffic information ............................................... 11-25
INFINITI InTouch
TMServices ............................. 11-26
Voice recognition ......................................................... 11-27

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle Bluetooth® Hands-Free Phone System.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Bluetooth®
Hands-Free Phone System. Do not place a cellular
phone close to the seats or your body.
11. Troubleshooting guide
11-15

11. Troubleshooting guide
INFINITI INTOUCHTMSERVICES
SymptomPossible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices Customer
Care at 1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the INFINITI
InTouch
TMServices Customer Care at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating the
>or <-+> on the
steering-wheel while the system is announcing information.
11-26

Index
E
Editing route............................................... 9-35
Editing stored information .................... 9-50
Editing user settings................................. 8-31
Emergency support................................... 8-22
F
Favorites...................................................... 5-13
Finding address.......................................... 9-18
Finding nearby place ................................ 9-22
Finding points of interest........................ 9-19
Fully customizable
digital environment.................................. 8-30
Functions disabled while driving........... 2-16
G
Giving voice commands........................... 10-2
Guidance screen settings........................ 9-34
H
Hands-free text messaging assistant..... 5-7
How to handle display............................... 2-3
How to handle the Map SD card ......... 9-66
How to handle the SD card.................... 9-70How to see voice command screen ..... 10-3
I
In-cabin microfilter...................................... 3-8
INFINIT Voice recognition...................... 10-2
INFINITI controller...................................... 2-5
INFINITI InTouch™ Services .................. 8-11
INFINITI InTouch™
Services application.................................. 8-15
INFINITI InTouch™ Services feature ... 8-12
INFINITI InTouch™ Services settings ... 8-19
INFINITI InTuition .................................... 8-32
Information feeds...................................... 8-17
Information screen...................................... 8-2
iPod® player .............................................. 4-24
Items to be set initially ............................ 2-17
L
Laser product ............................................... 1-4
Log-in screen................................................ 2-8
Lower display and menu buttons......... 2-14
Lower touch screen display (lower
display) ........................................................ 2-14
M
Making a call ................................................ 5-4
Map data..................................................... 9-66
Map data authentication.......................... 9-3
Map operation ............................................. 9-4
Map types ..................................................... 9-4
Map view settings..................................... 9-10
Media Hub..................................................... 2-6
Menu screen and operation method ..... 2-9
Monitor, RearView Monitor...................... 7-2
Moving map................................................... 9-7
Moving Object Detection (MOD)......... 7-23
My Schedule ............................................... 8-17
N
Navigation settings................................... 9-56
Notes on SiriusXM
Traffic™ information ................................ 8-10
P
Phone.............................................................. 5-3
Phone selection............................................ 5-3
Phone settings ........................................... 5-10
Phonebook .................................................. 5-13
12-2

Procedures after setting route.............. 9-27
R
Radio................................................... 4-2, 4-14
Rear window and outside mirror
defroster switch........................................... 3-9
RearView Monitor ....................................... 7-2
Recalculating route................................... 9-37
Receiving a call............................................. 5-4
Route calculation....................................... 9-63
Route guidance.............................. 9-29, 9-64
Route guidance settings.......................... 9-39
Route menu screen................................... 9-34
S
Safety information............................. 1-3, 9-3
Screen settings........................................... 2-17
Scrolling message or list.......................... 2-10
Searching for detour route using
traffic information..................................... 9-38
Searching from history ............................ 9-23
Searching from Stored Locations......... 9-24
Selecting item............................................. 2-10
Servicing heater and air conditioner...... 3-9
Setting at information on map.............. 9-13Setting by INFINITI
InTouch™ Services .................................... 9-25
Setting by phone number........................ 9-25
Setting city center..................................... 9-24
Setting detour route................................. 9-39
Setting freeway entrance/exit.............. 9-23
Setting from stored routes..................... 9-25
Setting home as destination .................. 9-21
Setting intersection .................................. 9-21
Setting point on map ............................... 9-27
Settings screen.......................................... 8-24
Shortcut menu............................................ 2-11
SiriusXM Traffic™ ....................................... 8-4
SiriusXM® Travel Link ............................... 8-4
Sonar system.............................................. 7-19
split screen .................................................. 9-10
Start-up screen............................................. 2-7
Steering
Steering-wheel-mounted controls for
audio ............................................................. 4-12
Steering-wheel switches........................... 2-6
Storing a location/route ........................ 9-48
Storing avoid area.................................... 9-50
Storing home location............................. 9-48
Storing location ........................................ 9-48
Storing route .............................................. 9-49
Subscription to INFINITI
InTouch™ Services .................................... 8-11
Switch
Rear window and outside mirror
defroster switch........................................... 3-9
T
Text message settings ............................. 5-10
Touch panel................................................... 2-8
Trademarks ................................................... 1-4
Traffic information on map.................... 9-47
Traffic information settings ................... 9-46
Transferring information to/from
address book .............................................. 9-55
U
Updating All Information Feeds .......... 8-19
Upper display.............................................. 2-11
Upper touch screen display
(upper display)............................................ 2-11
USB (Universal Serial Bus) connection
port ..................................................... 4-5, 4-21
USB/iPod® interface and Auxiliary
input jack ....................................................... 2-6
User edit screen......................................... 8-31
User registration....................................... 8-30
Index
12-3