2019 FORD E SERIES maintenance

Introduction
About This Manual..........................................5
Symbols Glossary............................................5
Data Recording..................................................7
Perchlorate........................................................11
Ford Credit.........................................................11
Replacement Parts Recommendation............................................................................12
Special Notices...............................................12
Mobile Communications Equipment...........................................................................14
Environment
Protecting the Environment.......................15
At a Glance
Instrument Panel...........................................16
Child Safety
General Information......................................17
Installing Child Restraints...........................18
Booster Seats..................................................22
Child Restraint Positioning........................25
Seatbelts
Principle of Operation..................................27
Fastening the Seatbelts.............................28
Seatbelt Height Adjustment....................30
Seatbelt Warning Lamp and IndicatorChime............................................................30
Child Restraint and SeatbeltMaintenance................................................31
Seatbelt Extension........................................31
Supplementary RestraintsSystem
Principle of Operation..................................32
Driver and Passenger Airbags...................33
Crash Sensors and Airbag Indicator.......37
Airbag Disposal..............................................38
Keys and Remote Controls
General Information on RadioFrequencies.................................................39
Remote Control.............................................39
Replacing a Lost Key or Remote Control...........................................................................41
Doors and Locks
Locking and Unlocking................................42
Security
Passive Anti-Theft System........................45
Steering Wheel
Adjusting the Steering Wheel...................47
Voice Control...................................................47
Cruise Control.................................................47
Wipers and Washers
Windshield Wipers.......................................48
Windshield Washers....................................48
Lighting
General Information....................................49
Lighting Control.............................................49
Instrument Lighting Dimmer....................50
Daytime Running Lamps...........................50
Direction Indicators......................................50
Windows and Mirrors
Power Windows..............................................51
Exterior Mirrors................................................51
Interior Mirror...................................................52
Sun Visors........................................................52
Instrument Cluster
Gauges..............................................................53
Warning Lamps and Indicators................54
Audible Warnings and Indicators.............57
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Table of Contents

Driving Through Water................................117
Floor Mats........................................................117
Roadside Emergencies
Roadside Assistance...................................119
Hazard Flashers...........................................120
Fuel Shutoff...................................................120
Jump Starting the Vehicle.........................121
Transporting the Vehicle...........................123
Customer Assistance
Getting the Services You Need...............124
In California (U.S. Only).............................125
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................126
Utilizing the Mediation/ArbitrationProgram (Canada Only)........................127
Getting Assistance Outside the U.S. andCanada.........................................................127
Ordering Additional Owner's Literature.........................................................................129
Reporting Safety Defects (U.S. Only).........................................................................129
Reporting Safety Defects (Canada Only).........................................................................129
Fuses
Fuse Specification Chart............................131
Changing a Fuse..........................................139
Maintenance
General Information....................................141
Opening and Closing the Hood...............141
Under Hood Overview...............................142
Engine Oil Dipstick......................................143
Engine Oil Check..........................................143
Oil Change Indicator Reset......................144
Engine Coolant Check...............................144
Automatic Transmission Fluid Check.........................................................................149
Brake Fluid Check........................................152
Power Steering Fluid Check.....................152
Washer Fluid Check....................................153
Changing the 12V Battery.........................153
Checking the Wiper Blades......................155
Changing the Wiper Blades.....................155
Adjusting the Headlamps........................156
Removing a Headlamp..............................157
Changing a Bulb...........................................157
Changing the Engine Air Filter................159
Vehicle Care
General Information...................................160
Cleaning Products......................................160
Cleaning the Exterior.................................160
Waxing.............................................................162
Cleaning the Engine....................................162
Cleaning the Windows and Wiper Blades.........................................................................162
Cleaning the Interior...................................163
Cleaning the Instrument Panel andInstrument Cluster Lens.......................163
Cleaning Leather Seats.............................164
Repairing Minor Paint Damage..............165
Cleaning the Wheels..................................165
Vehicle Storage............................................165
Wheels and Tires
General Information...................................168
Tire Care..........................................................169
Using Snow Chains.....................................187
Tire Pressure Monitoring System..........188
Changing a Road Wheel...........................192
Technical Specifications..........................196
Capacities and Specifications
Engine Specifications - 6.2L...................198
Engine Specifications - 6.8L...................198
Motorcraft Parts - 6.2L..............................199
Motorcraft Parts - 6.8L............................200
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Table of Contents

Vehicle Identification Number................201
Vehicle Certification Label......................202
Transmission Code Designation...........202
Capacities and Specifications - 6.2L........................................................................203
Capacities and Specifications - 6.8L........................................................................207
Bulb Specification Chart...........................212
Audio System
General Information...................................214
Audio Unit - Vehicles With: AM/FM......215
Audio Unit - Vehicles With: AM/FM/CD/SYNC............................................................216
Digital Radio..................................................219
Satellite Radio...............................................221
USB Port.........................................................224
Media Hub.....................................................224
SYNC™
General Information..................................225
Using Voice Recognition...........................227
Using SYNC™ With Your Phone...........230
SYNC™ Applications and Services......243
SYNC™ AppLink™....................................250
Using SYNC™ With Your Media Player........................................................................252
SYNC™ Troubleshooting........................262
Accessories
Accessories.....................................................271
Auxiliary Switches.......................................272
Ford Protect
Ford Protect..................................................274
Scheduled Maintenance
General Maintenance Information.......276
Normal Scheduled Maintenance..........279
Special Operating Conditions ScheduledMaintenance.............................................281
Scheduled Maintenance Record..........283
Appendices
Electromagnetic Compatibility.............294
End User License Agreement................296
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Table of Contents

Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example fuel level,tire pressure and battery charge level.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Service Data
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company(Ford of Canada in Canada), and serviceand repair facilities may access or shareamong them vehicle diagnosticinformation received through a directconnection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, (for example, your contactinformation), to offer you products orservices that may interest you. Data maybe provided to our service providers suchas part suppliers that may help diagnosemalfunctions, and who are similarlyobligated to protect data. We retain thisdata only as long as necessary to performthese functions or to comply with law. Wemay provide information where requiredin response to official requests to lawenforcement or other governmentauthorities or third parties acting withlawful authority or court order, and suchinformation may be used in legalproceedings. For U.S. only (if equipped), ifyou choose to use connected apps andservices, you consent that certaindiagnostic information may also beaccessed electronically by Ford MotorCompany and Ford authorized servicefacilities, and that the diagnosticinformation may be used to provideservices to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer you
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Introduction

REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen.Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. Duringvehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. The FordWarranty may not cover damage causedto your vehicle as a result of failednon-Ford parts. For additional information,refer to the terms and conditions of theFord Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,see the Warranty Guide that is providedto you along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNING: You risk death orserious injury to yourself and others if youdo not follow the instruction highlightedby the warning symbol. Failure to followthe specific warnings and instructionscould result in personal injury.
WARNING: Never place frontseat mounted rear-facing child or infantseats in front of an active passengerairbag.
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Introduction

Fleet Telematics Modem (If Equipped)
The onboard modem provides access todata to support telematics services suchas location, speed, idle time, fuel, vehiclediagnostics and maintenance alerts. Toexplore data, telematics services, thirdparty service provider support and tomanage existing telematics accounts, referto www.commericalsolutions.ford.com orcall 833-FCS-FORD.
Note:This is not available with FordPassConnect.
FordPass Connect (If Equipped)
With a FordPass Connect-equippedvehicle, you can use FordPass to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuellevel and approximate mileage. Messageand data rates may apply. Services maybe limited by mobile phone networkcoverage area. For additional information,refer to www.fordpass.com.
On Board Diagnostics Data LinkConnector
WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used inconjunction with a diagnostic scan tool forvehicle diagnostics, repairs andreprogramming services. Installing anaftermarket device that uses the DLCduring normal driving for purposes such as
remote insurance company monitoring,transmission of vehicle data to otherdevices or entities, or altering theperformance of the vehicle, may causeinterference with or even damage tovehicle systems. We do not recommendor endorse the use of aftermarket plug-indevices unless approved by Ford. Thevehicle Warranty will not cover damagecaused by an aftermarket plug-in device.
Notice to Owners of Pickup Trucksand Utility Type Vehicles
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
Before you drive your vehicle, please readthis Owner’s Manual carefully. Your vehicleis not a passenger car. As with othervehicles of this type, failure to operate thisvehicle correctly may result in loss ofvehicle control, vehicle rollover, personalinjury or death.
Using your Vehicle as anAmbulance
If your light truck has the Ford AmbulancePreparation Package, it may be utilized asan ambulance. Ford urges ambulancemanufacturers to follow therecommendations of the Ford IncompleteVehicle Manual, Ford Truck Body Builder’sLayout Book and the Qualified VehicleModifiers (QVM) Guidelines as well aspertinent supplements. For additionalinformation, please contact the Truck BodyBuilders Advisory Service athttp://www.fleet.ford.com/truckbbas/and then by selecting Contact Us or byphone at 1–877–840–4338.
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Introduction

CHILD RESTRAINT AND
SEATBELT MAINTENANCE
Inspect the vehicle seatbelts and childrestraint systems periodically to make surethey work properly and are not damaged.Inspect the vehicle seatbelts to make surethere are no nicks, tears or cuts. Replace ifnecessary. All vehicle seatbelt assemblies,including retractors, buckles, front seatbeltbuckle assemblies, buckle supportassemblies (slide bar-if equipped),shoulder belt height adjusters (ifequipped), shoulder belt guide on seatback(if equipped), rear inflatable seatbelts (ifequipped), child restraint LATCH andtether anchors, and attaching hardware,should be inspected after a crash. Readthe child restraint manufacturer'sinstructions for additional inspection andmaintenance information specific to thechild restraint.
We recommend that all seatbeltassemblies in use in vehicles involved in acrash be replaced. However, if the crashwas minor and an authorized dealer findsthat the belts do not show damage andcontinue to operate properly, they do notneed to be replaced. Seatbelt assembliesnot in use during a crash should also beinspected and replaced if either damageor improper operation is noted.
Properly care for seatbelts. See Cleaningthe Interior (page 163).
SEATBELT EXTENSION
WARNING: Persons who fit intothe vehicle's seatbelt should not use anextension. Unnecessary use could resultin serious personal injury in the event ofa crash.
WARNING: Only use extensionsprovided free of charge by our dealers.The dealer will provide an extensiondesigned specifically for this vehicle,model year and seating position. The useof an extension intended for anothervehicle, model year or seating positionmay not offer you the full protection ofyour vehicle's seatbelt restraint system.
WARNING: Never use seatbeltextensions to install child restraints.
WARNING: Do not use a seatbeltextension with an inflatable seatbelt.
WARNING: Do not use extensionsto change the way the seatbelt fitsacross the torso, over the lap or to makethe seatbelt buckle easier to reach.
If, because of body size or driving position,it is not possible to properly fasten theseatbelt over your lap and shoulder, anextension that is compatible with theseatbelts is available free of charge fromour dealers. Only use our seatbeltextensions made by the original equipmentseatbelt manufacturer with our seatbelts.Ask your authorized dealer if your extensionis compatible with your vehicle restraintsystem.
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Seatbelts

properly restrained or are otherwise out ofposition at the time of airbag deployment.Thus, it is extremely important thatoccupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
DRIVER AND PASSENGER
AIRBAGS
WARNING: Do not place your armson the airbag cover or through thesteering wheel. Failure to follow thisinstruction could result in personal injury.
WARNING: Do not place arearward facing child restraint in front ofan active airbag. Failure to follow thisinstruction could result in personal injuryor death.
The driver and front passenger airbagsdeploy during significant frontal and nearfrontal crashes.
The driver and passenger front airbagsystem consists of:
•Driver and passenger airbag modules.
· Crash sensors and monitoringsystem with readiness indicator.See Crash Sensors and AirbagIndicator (page 37).
Passenger Airbag On and OffSwitch (If Equipped)
WARNING: Your vehicle may havean airbag deactivation switch. Beforedriving, always look at the switch tomake sure it is in the appropriateposition. Failure to put the switch in theproper position can increase the risk ofserious injury or death in a crash.
Note:The passenger airbag on and offswitch may be on vehicles with no rearseats.
Switching the Passenger Airbag Off
WARNING: If the light does notilluminate when the passenger airbagswitch is off and you switch the ignitionon, have the passenger airbag switchserviced immediately by a qualifiedtechnician.
WARNING: To avoid switching onthe airbag, always remove the ignitionkey with the switch in the off position.
WARNING: NEVER use a rearwardfacing child restraint on a seat protectedby an ACTIVE AIRBAG in front of it,DEATH or SERIOUS INJURY to the CHILDcan occur.
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Supplementary Restraints SystemE151127 E67017