Page 485 of 592
4858-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional or commer cial towing service before towing.
● The hybrid system warning light turns on and the vehicle does not
move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Page 486 of 592
4868-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
Apply the parking brake and turn the power switch off.
Use wheel chocks for all 4 wheels to prevent the vehicle from rolling.
Secure the vehicle by strapping
the tires to the deck of the tow
truck as shown.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for a short distance at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Using a flatbed truck
1
2
Emergency towing
Page 487 of 592
4878-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
Take out the towing eyelet. (P. 508, 521)
Remove the eyelet cover using
a flathead screwdriver.
To prevent damage, cover the tip of
the screwdriver with a rag.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota dealer or
repairer, or another duly qualified
and equipped professional.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Shift the shift position to N and release the parking brake.
Emergency towing procedure
1
2
3
4
5
6
7
Page 488 of 592

4888-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 508)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 490 of 592

4908-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
●Fluid leaks under the vehicle.
(Water dripping from the air co nditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● The high engine coolant temperature display is shown on the multi-
information display.
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you think something is wrong
If you notice any of the follow ing symptoms, your vehicle proba-
bly needs adjustment or repair. Contact any authorized Toyota
dealer or repairer, or anothe r duly qualified and equipped pro-
fessional as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 491 of 592

4918-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
If a warning light turns on or a warning
buzzer sounds
Calmly perform the following acti ons if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessaril y indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by any authorized Toyota dealer or repairer, or
another duly qualified a nd equipped professional.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
Brake system warning light in red (warning buzzer)*1
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is
fully released the system is operating normally.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyo ta dealer or repairer, or
another duly qualified a nd equipped professional.
Continuing to drive the vehicle may be dangerous.
Brake system warning light in yellow
Indicates a malfunction in:
• The regenerative brake system; or
• The electronically controlled brake system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
High engine coolant temperature warning light
Indicates that the engine is almost overheating. ( P. 544)
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyo ta dealer or repairer, or
another duly qualified and equipped professional.
Page 492 of 592

4928-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
Malfunction indicator lamp
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system; or
• The seat belt pretensioner system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Electric power steering syst em warning light (warning
buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Comes on)
Slip indicator
Indicates a malfunction in:
• The VSC (Vehicle Stability Control) system;
• The TRC (Traction Control) system; or
• The hill-start assist control system
The light will flash when the ABS, VSC or the TRC is oper-
ating. ( P. 306)
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Warning lightWarning light/Details/Actions
Page 494 of 592

4948-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
*1: Brake system warning buzzer:
When there is a possible problem that could affect braking performance,
the warning light will come on and a warning buzzer will sound.
Parking brake engaged warning buzzer:
The buzzer sounds to indicate that the parking brake is still engaged (with
the vehicle having reached a speed of 5 km/h [3 mph]).
*2: Driver’s and passengers’ seat belt buzzer:
The driver’s and passengers’ seat belt buzzer sounds to alert the driver
and passengers that his or her seat belt is not fastened. The buzzer
sounds for 30 seconds after the vehicle reaches a speed of at least 20
km/h (12 mph). Then, if the seat belt is still unfastened, the buzzer will
sound in a different tone for 90 more seconds.
Rear passengers’ seat belt reminder lights (warning
buzzer)*2
Warns the rear passengers to fasten their seat belts.
Fasten the seat belt.
(If equipped)
Tire pressure warning light
When the light comes on:
Low tire inflation pressure such as
• Natural causes ( P. 495)
• Flat tire ( P. 507, 519)
Adjust the tire inflation pressure to the specified
level.
The light will turn off after a few minutes. In case the
light does not turn off even if the tire inflation pres-
sure is adjusted, have the system checked by any
authorized Toyota dealer or repairer, or another duly
qualified and equi pped professional.
When the light comes on after blinking for 1 minute:
Malfunction in the tire pressure warning system ( P. 496)
Have the system checked by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional.
Master warning light
A buzzer sounds and the warning light comes on and
flashes to indicate that the master warning system has
detected a malfunction.
P. 498
Warning lightWarning light/Details/Actions