2018 Ram ProMaster City User Guide

Get Started
1. VisitUconnectPhone.com to check mobile
device and feature compatibility and to
find phone pairing instructions.
2. Reduce background noise. Wind and pas- senger conversations are examples of
noise that may impact recognition.
3. Speak clearly at a normal pace and vol- ume while facing straight ahead. The mi-
crophone is positioned on the rearview
mirror and aimed at the driver.
4. Each time you give a Voice Command, you must first push either the VR or Phone
button (if enabled), wait until afterthe
beep, then say your Voice Command.
5. You can interrupt the help message or system prompts by pushing the VR or
Phone button and saying a Voice Com-
mand from current category.
All you need to control your Uconnect system
with your voice are the buttons on your steer-
ing wheel.
Basic Voice Commands
The basic Voice Commands below can be
given at any point while using your Uconnect
system. Push the VR button
. After the beep,
say:
• Cancel to stop a current voice session
• Help to hear a list of suggested Voice Com-
mands
• Repeat to listen to the system prompts
again
Notice the visual cues that inform you of your
voice recognition system’s status. Cues ap-
pear on the touchscreen.
Uconnect VR/Phone Buttons
1 — Mute Button (Push To Mute)
2 — Phone Button (Push To Answer A
Phone Call, Send Or Receive A Text)
3 — Hang-up Button (Push To End
Call)
4 — VR Button (Push To Begin Voice
Command)
Uconnect 3/3 NAV Visual Cues
159

Radio
Use your voice to quickly get to the AM, FM or
SiriusXM Satellite Radio stations you would
like to hear. (Subscription or included
SiriusXM Satellite Radio trial required.)
Push the VR button
. After the beep,
say:
• Tune to ninety-five-point-five FM
• Tune to Satellite Hits 1
TIP: At any time, if you are not sure of what to
say or want to learn a Voice Command, push
the VR button
and say “Help.”The
system will provide you with a list of com-
mands.
Media
Uconnect offers connections via USB,
Bluetooth and auxiliary ports (If Equipped).
Voice operation is only available for con-
nected USB and iPod devices.
Push the VR button
. After the beep, say
one of the following commands and follow
the prompts to switch your media source or
choose an artist.
• Change source to Bluetooth
• Change source to iPod
• Change source to USB •
Play artist Beethoven; Play albumGreatest
Hits; Play song Moonlight Sonata; Play
genre Classical
TIP: Press the Browse button on the touch-
screen to see all of the music on your iPod or
USB device. Your Voice Command must
match exactly how the artist, album, song
and genre information is displayed.
Phone
Making and answering hands-free phone
calls is easy with Uconnect. When the Phone-
book button is illuminated on your touch-
screen, your system is ready.
Uconnect 3/3 NAV Radio
Uconnect 3/3 NAV Media
MULTIMEDIA
160

Visit UconnectPhone.com to check mobile
device and feature compatibility and to find
phone pairing instructions.
Push the Phone VR button
or Phone
button
(if enabled). After the beep, say
one of the following commands:
• “Call” John Smith
• “Dial” 123-456-7890 and follow the sys-
tem prompts
• “Redial” (call previous outgoing phone
number)
• “Call back” (call previous incoming phone
number)
TIP: When providing a Voice Command, push
the VR button
or Phone button(if
enabled) and say “Call”, then pronounce the
name exactly as it appears in your phone
book. When a contact has multiple phone
numbers, you can say “CallJohn Smith
work”.
Voice Text Reply
Uconnect will announce incomingtext mes-
sages. Push the VR button
or Phone
button
(if enabled) and say “Listen.”
(Must have compatible mobile phone paired
to Uconnect system.)
1. Once an incoming text message is read to you, push the VR button
or Phone
button
(if enabled). After the beep,
say: “Reply”
2. Listen to the Uconnect prompts. After the beep, repeat one of the pre-defined mes-
sages and follow the system prompts. TIP:
Your mobile phone must have the full
implementation of the Message Access Pro-
file (MAP) to take advantage of this feature.
For details about MAP, visit
UconnectPhone.com. Apple iPhone iOS6 or
later supports reading incomingtext mes-
sages only.
PRE-DEFINED VOICE TEXT REPLY RESPONSES
Yes. Stuck in
traffic. See you later.
No. Start without
me. I’ll be late.
Okay. Where are
you? I will be 5
20, 25, 30,
45, 60> min- utes late.
Call me.
Are you there
yet?
I’ll call you later. I need direc-
tions. Seeyouin5
20, 25, 30, 45, 60> of minutes.
I’m on my
way. Can’t talk
right now.
I’m lost. Thanks.
NOTE:
Only use the numbering listed, otherwise the
system does not transpose the message.
Uconnect 3/3 NAV With 5–inch Display
Phone
161

General Information
The following regulatory statement applies to
all Radio Frequency (RF) devices equipped in
this vehicle:
This device complies with Part 15 of the FCC
Rules and with Industry Canada license-
exempt RSS standard(s). Operation is sub-
ject to the following two conditions:
1. This device may not cause harmful inter-ference, and
2. This device must accept any interference received, including interference that may
cause undesired operation. NOTE:
Changes or modifications not expressly ap-
proved by the party responsible for compli-
ance could void the user’s authority to oper-
ate the equipment.
Additional Information
© 2017 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered trade-
marks and Mopar Owner Connect is a trade-
mark of FCA US LLC. Android is a trademark
of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio
Inc.
Uconnect System Support:
• U.S. residents visit DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day
7 days a week)
• Canadian residents visit DriveUconnect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
MULTIMEDIA
162

CUSTOMER ASSISTANCE
IF YOU NEED ASSISTANCE........164
FCA US LLC Customer Center .......164
FCA Canada Inc. Customer Center . . . .164
In Mexico Contact ..............164
Puerto Rico And U.S. Virgin Islands . . .164 Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY)
......165
Service Contract ..............165
REPORTING SAFETY DEFECTS ......166
In The 50 United States And
Washington, D.C...............166
In Canada ...................166
PUBLICATION ORDER FORMS ......166
CUSTOMER ASSISTANCE
163

IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are
vitally interested in your satisfaction. We want
you to be happy with our products and services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satisfied,talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufac-
turer's customer center. Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of-
fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin
Islands
Customer Service Chrysler International
Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345CUSTOMER ASSISTANCE
164

Customer Assistance For The
Hearing Or Speech Impaired
(TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a majorinvestment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to resolve
any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion en-
gines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth de-
fects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
165

REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi-
tion to notifying FCA US LLC.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in in-
dividual problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the Ve-
hicle Safety Hotline toll free at
1-888-327-4236 (TTY:1-800-424-9153);
or go tohttp://www.safercar.gov;orwrite to: Administrator, NHTSA, 1200
New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motorve-
hicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department imme-
diately. Canadian customers who wish
to report a safety defect to the Cana-
dian government should contact
Transport Canada, Motor Vehicle De-
fect Investigations and Recalls at
1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/
.
PUBLICATION ORDER FORMS
• You can purchase a copy of the Owner's Manual, Navigation/Uconnect Manuals or
Warranty Booklet. United States customers
may visit the Ram Truck Contact Us page at www.ramtrucks.com scroll to the bottom of
the page and select the “Contact Us” link,
then select the “Owner’s Manual and Glove
Compartment Material” from the left
menu. You can also purchase a copy by
calling 1-866-726-4636 (U.S.) or
1-800-387-1143 (Canada).
• Replacement User Guide kits or, if you prefer, additional printed copies of the
Owner's Manual, Warranty Booklet or
Radio Manuals may be purchased by
visiting www.techauthority.com or by
calling 1-800-890-4038 (U.S.) or
1-800-387-1143 (Canada). Visa, Master
Card, American Express and Discover or-
ders are accepted.
NOTE:
• The Owner's Manual and User Guide elec- tronic files are also available on the
Chrysler, Jeep, Ram Truck, Dodge and SRT
websites.
• Click on the “Owners” tab, select “Owner And Service Manuals”, then select your
desired model year and vehicle from the
drop down lists.
CUSTOMER ASSISTANCE
166