2018 MERCEDES-BENZ GLS SUV catalytic converter

death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
USA only:
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Canada only:
Have every service in a qualified specialist work-
shop confirmed in the service report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800 FOR-MERCEDES (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle, observe
the following points:
RService facilities or replacement parts may
not be readily available.
RLead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Service and vehicle operation29
Introduction
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ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
General notes
Vehicles with a gasoline engine:the catalytic
converter is preheated for up to 30 seconds
after a cold start. The sound of the engine may
change during this time.
Automatic transmission
XShift the transmission to position j
(Ypage 148).
The transmission position indicator on the
multifunction display shows j
(
Ypage 149).
iYou can start the engine in transmission
position jand i.
Starting procedure with the SmartKey
XTo start a diesel engine: turn the SmartKey
to position 2in the ignition lock
(
Ypage 140).
The % preglow indicator lamp in the instru-
ment cluster lights up.
XTurn the SmartKey to position 3in the igni-
tion lock (Ypage 140) and release it as soon
as the engine is running.
iVehicles with a diesel engine: you can
start the engine without preglow if the engine
is warm.
Using KEYLESS-GO to start the engine
The Start/Stop button can be used to start the
vehicle without inserting the SmartKey into the
ignition lock. The Start/Stop button must be
inserted in the ignition lock and the SmartKey
must be in the vehicle. This mode for starting the
engine operates independently of the ECO
start/stop automatic engine start function.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(Ypage 140).
Vehicles with a gasoline engine: the engine
starts.
Vehicles with a diesel engine: preglow is
activated and the engine starts.
Starting procedure via smartphone
Observe the important safety notes on starting
the engine (Ypage 141).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute a maximum of two consecutive
starting attempts via your smartphone. If you
insert the SmartKey into the ignition lock, you
can carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via your smartphone at any
time.
You can only start the engine via your smart-
phone if:
Rthe SmartKey is in the ignition lock
Rpark position jis selected
Rthe accelerator pedal is not depressed
Rthe anti-theft alarm system is not activated
Rthe panic alarm is not activated
Rthe hazard warning lamps are switched off
Rthe hood is closed
Rthe doors are closed and locked
Rthe windows and sliding sunroof are closed
Also make sure that:
Rthe fuel tank is sufficiently filled
Rthe starter battery is sufficiently charged
142Driving
Driving and parking

If indicator lamp;is off, the ECO start/stop
function has been deactivated manually or as
the result of a malfunction.
Problems with the engine
ProblemPossible causes/consequences and MSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey in the ignition lock back to position u.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 141). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 346).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XAllow the starter motor to cool down for approximately two minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gage shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 328). Observe the warning notes
as you do so and add coolant if necessary.
146Driving
Driving and parking

When checking the oil level:
Rpark the vehicle on a level surface.
Rthe engine should be switched off for approx-
imately five minutes if the engine is at normal
operating temperature.
Rif the engine is not at normal operating tem-
perature, e.g. if the engine was only started
briefly, wait about 30 minutes before carrying
out the measurement.
Checking the oil level using the oil dip-
stick
Example: vehicles with a gasoline engine
Example: vehicles with a diesel engine
XPull oil dipstick :out of the dipstick tube.
XWipe off oil dipstick :.
XSlowly slide oil dipstick :into the guide tube
to the stop, and take it out again.
If the level is between MIN mark =and MAX
mark ;, the oil level is correct.
XIf the oil level has dropped to MIN mark =or
below, add 1.1 US qt (1.0 liter) engine oil.
Adding engine oil
HEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful to
the environment.
!Use only engine oils and oil filters that are
approved for vehicles with a service system. A list of the engine oils and oil filters that have
been tested and approved in accordance with
Mercedes-Benz Specifications for Service
Products is available at any authorized
Mercedes-Benz Center.
The following cause engine failure or damage
to the exhaust system:
RUse of engine oils and oil filters that have
not been expressly approved for the service
system
RReplacement of engine oil and oil filter after
the replacement interval specified by the
service system has expired
RUse of engine oil additives
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
Example: engine oil cap
XTurn cap :counter-clockwise and remove it.
XAdd engine oil.
If the oil level is at or below the MIN mark on
the oil dipstick, add 1.1 US qt (1.0 liter) of
engine oil.
XReplace cap :on the filler neck and tighten
clockwise.
Ensure that the cap locks into place securely.
XCheck the oil level again with the oil dipstick
(Ypage 327).
Engine compartment327
Maintenance and care
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Particularly avoid fire, open flames, creating sparks and smoking. Ensure there is sufficient ven-
tilation while charging and jump-starting. Do not lean over a battery.
GWARNING
During the charging process, a battery produces hydrogen gas. If a short circuit occurs or sparks
are created, the hydrogen gas can ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a connected battery does not come into contact with
vehicle parts.
RNever place metal objects or tools on a battery.
RIt is important that you observe the described order of the battery terminals when connecting
and disconnecting a battery.
RWhen jump-starting, make sure that the battery poles with identical polarity are connected.
RIt is particularly important to observe the described order when connecting and disconnecting
the jumper cables.
RNever connect or disconnect the battery terminals while the engine is running.
GWARNING
A discharged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is a risk of an explosion. Allow the frozen battery to thaw out before charging it or jump-starting.
!Vehicles with a gasoline engine: avoid repeated and lengthy starting attempts. Otherwise, the
catalytic converter could be damaged by non-combusted fuel.
If the indicator/warning lamps do not light up at low temperatures, it is very likely that the dis-
charged battery has frozen. In this case you may neither jump-start the vehicle nor charge the
battery. The service life of a thawed-out battery may be shorter. The starting characteristics can be
impaired, particularly at low temperatures. Have the thawed-out battery checked at a qualified
specialist workshop.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, the
engine can be jump-started from another vehicle or from a donor battery using jumper cables.
Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible, jump-
start the vehicle using a donor battery or a jump-starting device.
RVehicles with a gasoline engine: only jump-start the vehicle when the engine and exhaust
system are cold.
RDo not start the engine if the battery is frozen. Let the battery thaw first.
ROnly jump-start from batteries with a 12 V voltage rating.
ROnly use jumper cables which have a sufficient cross-section and insulated terminal clamps.
RIf the battery is fully discharged, leave the battery that is being used to jump-start connected for
a few minutes before attempting to start. This charges the battery slightly.
RMake sure that the two vehicles do not touch.
Jump-starting347
Breakdown assistance
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DEF
Important safet ynotes
Comply wit hth eimportant safet ynote sfo rser -
vic eproducts when handlin gDE F (Ypage 386).
DE Fis awater-soluble flui dfo rth eexhaus tgas
aftertreatmen tof diesel engines. It is:
Rno tpoisonous
Rcolorles sand odorless
Rno tflammable
Whe nyou ope nth eDE Fcontainer, small
amount sof ammonia vapor may be released.
Ammoni avapor shav e a pungen todo rand are
particularly irritatin gto th eskin ,to mucous
membrane sand to th eeyes .You may experi-
ence aburning sensation in your eyes ,nose and
throat .Coughin gand watering of th eeyes are
possible.
Do no tinhale ammonia vapors. Fil lth eDE Ftank
only in well-ventilated areas.
Low outsid etemperatures
DE Ffreezes at atemperature of approximately
12 ‡(-11 †). The vehicle is delivered from th e
factory equipped wit h aDEFpreheatin gsystem.
Winte roperation can thus be guaranteed eve n
at temperature sbelo w12 ‡(-11 †).
Additives
!Only use DE Fin accordance wit hIS O
22241. Do no tuse additive swit hDE Fand do
no tdilut eDE Fwit hwater. Thi smay destroy
th eBlueTE Cexhaus tgas aftertreatmen tsys -
tem.
Purity
!Impurities in DE F(e.g. due to other servic e
products ,cleanin gagents or dust )lead to :
Rincrease demission values
Rdamage to th ecatalytic converter
Rengin edamage
Rmalfunction sin th eBlueTE Cexhaus tgas
aftertreatmen tsyste m
Assurin gth epurit yof DE Fis particularly impor -
tant wit hrespec tto avoidin gmalfunction sin th e
BlueTE Cexhaus tgas aftertreatmen tsystem.
If DE Fis pumped out of th eDE Ftank ,e.g. durin g
repair work, it mus tno tbe returned to th etank .The purit
yof th eflui dcan no longer be guaran-
teed.
Filling capacities
ModelTota lcapacity
GLS 350 d4MATIC10.2 US gal
(38.7 l)
Engin eoil
General notes
!Do no tuse engin eoil or an oil filte rwit h
specification sdeviatin gfrom those expressl y
require dfo rth eprescribed servic eintervals.
Do no tchang eth eengin eoil or oil filte rin
order to set replacement intervals longer than those prescribed. Thi scould otherwise cause
damage to th eengin eor exhaus tgas after-
treatment.
Follow th einstruction son th eservic einterval
display fo rchangin gth eengin eoil. Thi scould
otherwise cause damage to th eengin eor
exhaus tgas aftertreatment.
Whe nhandlin gengin eoil, observ eth eimportant
safet ynote son servic eproducts (
Ypage 386).
The engin eoils are matched to th eperformanc e
of Mercedes-Ben zengines and servic eintervals.
You should therefore only use engin eoils and oil
filters that are approved fo rvehicles wit hmain -
tenance systems .
Fo r a list of approved engin eoils and oil filters ,
consult an authorized Mercedes-Ben zCenter.
Alternatively, visit th ewebsit e
http://bevo.mercedes-benz.com .
The table shows whic hengin eoils hav ebee n
approved fo ryour vehicle.
Service products and filling capacities389
Technical data
Z