2018 MERCEDES-BENZ GLC SUV Owner's Manual

XTo fold out:place a container in the cup
holder.
The cup holder :or; folds down automat-
ically.
XTo fold in: remove the container.
The cup holder :or; folds in automati-
cally.
XTo close: slide cup holder :or; back until
it engages.
Sun visors
Overview
GWARNING
If the mirror cover of the vanity mirror is folded
up when the vehicle is in motion, you could be
blinded by incident light. There is a risk of an
accident.
Always keep the mirror cover folded down
while driving.
:Mirror light
;Retainer
=Retaining clip, e.g. for a car park ticket
?Vanity mirror
AMirror cover
Vanity mirror in the sun visor
Mirror light :only functions if the sun visor is
clipped into bracket ;and mirror cover Ahas
been folded up.
Glare from the side
XFold down the sun visor.
XPull sun visor :out of retainer ;.
XSwing sun visor :to the side.
XSlide sun visor :horizontally as required.
Rear side window roller sunblinds
!
Always guide the roller sunblind by hand. Do
not let it snap back suddenly as this would
damage the automatic roller mechanism.
!Do not drive the vehicle with the roller sun-
blind hooked in and the side windows opened
simultaneously. The roller sunblind can jump
out of the retainers and spring back suddenly
when driving at high speeds, e.g. when driving
on the freeway. This could damage the inertia
reel. Therefore, either close the side window
or retract the roller sunblind before driving at
high speeds.
XTo extend: pull the roller sunblind out by
tab :and hook it onto retainers ;at the top
of the window.
Features303
Stowag ean d features
Z

Ashtray
Fron t ashtray
!The stowage spac eunder th eashtray is no t
heat resistant .Befor eplacing lit cigarette sin
th eashtray, mak esur ethat th eashtray is
properly engaged. Otherwise ,th estowage
spac ecould be damaged.
XTo open :open th estowage compartmen t
(Ypage 291).
XPush th ecover of th eashtray upwards at it s
right side =.
XTo remove th einsert: hold theside sof
insert ?,push it forward and lift it up ;and
out .
XTo install th einsert: press insert ?intoth e
holder until it engages.
XTo close: close thecover of th eashtray.
XPush cover :of th estowage compartmen t
closed.
iYou can remove th eashtray insert and use
th eresulting compartmen tfor stowage .
Rear compa rtment ashtray
XTo open :pull cover ;out by it sto pedge .
XTo remove th einsert: push ribbin g= from
th elef tside and pull insert :upwards.
XTo install th einsert: installinsert :from
abov eint oth eholder and press down int oth e
holder until it engages.
Cigarette lighter
GWARNIN G
You can burn yourself if you touch th ehot
heating elemen tor th esocke tof th ecigarette
lighter.
In addition ,flammabl ematerials can ignit eif:
Rth ehot cigarette lighte rfalls
Ra child hold sth ehot cigarette lighte rto
objects ,for exampl e
There is aris kof fir eand injury.
Always hold th ecigarette lighte rby th eknob.
Always mak esur ethat th ecigarette lighte ris
out of reac hof children .Never leav echildren
unsupervised in th evehicle.
Your attention mus talways be focused on th e
traffic conditions. Only use th ecigarette lighte r
when road and traffic condition spermit .
Cigarette lighte r(example)
XTurn th eSmartKey to position 2in th eigni-
tion loc k (Ypage 136).
XTo open :open th estowage compartmen t
(Ypage 291).
XPress in cigarette lighte r;.
Cigarette lighte r; will pop out automatically
when th eheating elemen tis red-hot .
XTo close: push cover :of th estowage com-
partmen tclosed.
304Features
Stowage and features

12 V sockets
General notes
XTurn the SmartKey to position 1in the igni-
tion lock (Ypage 136).
The sockets can be used for accessories with a
maximum draw of 180 W (15 A). Accessories
include such items as chargers for mobile
phones.
If you use the sockets for long periods when the
engine is switched off, the battery may dis-
charge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the sock-
ets is automatically cut. This ensures that there
is sufficient power to start the engine.
If you have connected a device to the 12 V
socket, leave the cover of the stowage com-
partment open. This prevents the cover from
being blocked.
Socket in the front center console
12 V socket (example)
XTo open: open the stowage compartment
(Ypage 291).
XLift up the cover of socket ;.
XTo close:push cover :of the stowage com-
partment closed.
Socket in the rear compartment center
console
XPull cover ;out by its top edge.
XLift up the cover of socket :.
Socket in the cargo compartment
XLift up the cover of socket:.
115 V socket
Important safety notes
GDANGER
When a suitable device is connected, the
115 V power socket will be carrying a high
voltage. You could receive an electric shock if the connector cable or the 115 V power
socket is pulled out of the trim or is damaged
or wet. There is a risk of fatal injury.
RUse only connector cables that are dry and
free of damage.
RWhen the ignition is off, make sure that the
115 V power socket is dry.
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Stowage and features
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RHave the 115 V power socket checked or
replaced immediately at a qualified speci-
alized workshop if it is damaged or has been
pulled out of the trim.
RNever plug the connector cable into a 115 V
power socket that is damaged or has been
pulled out of the trim.
GDANGER
If you reach into the power socket or plug
inappropriate devices into the power socket,
you could receive an electric shock. There is a
risk of fatal injury.
Only connect appropriate devices to the
power socket.
!Note that work and repairs on the 115 V
power socket should only be carried out by
qualified specialist personnel.
General notes
The 115 V power socket provides an alternating
voltage of 115 V so that small electronic devices
can be connected. These devices, such as
games consoles, chargers and laptops, must not consume more than a maximum of 150 watts
altogether.
Requirements for operation of these devices:
Rthe electronic device that you connect has a
suitable connector and conforms to stand-
ards specific to the country you are in.
Rthe plug of the electronic device is plugged
correctly into 115 V power socket.
Rthe maximum wattage of the device to be
connected must not exceed 150 watts.
Rthe on-board power supply is within a permis-sible voltage range.
Rthe 12 V sockets in the rear compartment and
the cargo compartment are operational.
Using the 115 V power socket
XTo switch on: switch the ignition on.
XOpen flap=.
XInsert the plug of the electronic device into
115 V power socket :.
Indicator lamp ;lights up.
XTo switch off: disconnect the plug from
115 V power socket :.
Ensure that you do not pull on the cord.
306Features
Stowage and features

Problems with the 115 V power socket
ProblemPossible causes/consequences andMSolutions
The warning lamp on the
115 V power socket is
not lit.The on-board voltage is too low because the battery is too weak.
XStart the engine.
or
XCharge the battery (Ypage 340).
If the indicator lamp still does not light up:
XVisit a qualified specialist workshop.
The temperature of the DC/AC converter is temporarily too high.
XRemove the electronic device connector from the 115 V socket.
XLet the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter:
XVisit a qualified specialist workshop.
You have connected an electronic device that has a constant nominal
power of less than 150 watts, but has a very high switch-on current.
This device will not work. If you connect such a device, the 115 V
power socket will not supply it with power.
XConnect a suitable electronic device.
mbrace
General notes
The mbrace system is only available in the USA.
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To register, press
the ï Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation, con-
tact one of the following telephone hotlines:
Mercedes-Benz Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will be
sent to you by mail. You can use this password
to log onto the mbrace area under "Owners
Online" at http://www.mbusa.com. The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Ra service subscription is available
Determining the location of the vehicle on a map
is only possible if:
RGPS reception is available
Rthe vehicle position can be forwarded to the
Customer Assistance Center
The mbrace system
To adjust the volume during a call, proceed as
follows:
XPress the WorX button on the multi-
function steering wheel.
or
XUse the multimedia system volume control.
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Stowage and features
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The system offers various services, e.g.:
RAutomatic and manual emergency call
RRoadside Assistance call
RInfo call
You can find information and a description of all
available features under "Owners Online" at
http://www.mbusa.com.
System self-test
After you have switched on the ignition, the sys- tem carries out a self-diagnosis.
A malfunction in the system has been detected
if one of the following occurs:
RThe indicator lamp in the SOS button does not
come on during the system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïInfo call button
does not light up during the system self-diag-
nosis
RThe indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the system self-diagnosis:
-SOS button
-F Roadside Assistance call button
-Info call button ï
RAfter the system self-diagnosis, the Inoper‐ativeorServiceNotActivatedmessage
appears in the multifunction display.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the
event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
Ryou see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily beseen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
(Ypage 307).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call
Connectedmessage appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
RCurrent location of the vehicle (as determined
by the GPS system)
RVehicle identification number
RInformation on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
308Features
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lished between the Customer Assistance Center
and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
Rif there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress and hold the SOS button for at least one
second ;.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button ;, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Roadside Assistance button
XTo call: press roadside assistance button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, theCall
Connec‐tedmessage appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 312).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
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The system has not been able to initiate a Road-
side Assistance call, if:
RtheF indicator lamp for the roadside
assistance call button is flashing continu-
ously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call
Failedmessage appears on the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Info call button
XTo call: press Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button :
flashes while the connection is being made.
The Connecting Call
message appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not been able to initiate an MB
Info call, if:
Rthe indicator lamp in the
ïInfo call button
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
message appears in the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or Info calls, an emergency call can
still be initiated. In this case, an emergency call
will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to the multimedia system.
310Features
Stowage and features