2018 MERCEDES-BENZ CLA COUPE service

Display messagesPossible causes/consequences andMSolutions
CAt least onedoor is open .Awarning tone also sounds.
XCloseall th edoors.
Ð
Power Steering Mal ‐function See Opera‐tor's Manual
The powersteering is malfunctioning .
Aw arning tone also sounds.
GWARNIN G
You will need to use mor eforce to steer .
There is ariskofana ccident.
XCheckwhether you are able to apply th eextra force required.
If you ar eabletos teer safely:
XDrive on carefully.
XVisit aqualified specialist workshop immediately.
If you ar eunable to steer safely:
XDo no tdrive on .
XConsult aqualified specialist workshop .
Phone No ServiceYour vehicleisoutside th enetwork provider' stransmitter/receiver
range.
XWait until th emobile phone operational readiness symbol appear s
in th emultifunction display.
¥
Check Washer Fluid
The washer flui dlevel in th ewasher flui dreservoir has dropped belo w
th em inimum .
XAddw asher flui d(Ypage 260).
Wiper Malfunction‐ingThe windshield wiper sare malfunctioning .
XVisitaqualified specialist workshop .
Hazard WarningFlashers Malfunc‐tioning
The hazard warning lamp sare faulty.
XVisit aqualified specialist workshop .
SmartKey
Display messagesPossible causes/consequences and MSolutions
Â
KeyDoesNotBelongto Vehicl e
You haveput th ewrong SmartKey in th eignition lock.
XUse th ecorrect SmartKey.
Â
TakeYourK ey fro mIgnition
The SmartKey is in th eignition lock.
Aw arning tone sounds
XRemove th eSmartKey.
216Display messages
On-boardc omputer andd isplays

Your attention must always be focused on the
traffic conditions. Only use the cigarettelighter
when road and traffic condition spermit.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 122).
XVehicles with astowag ecompartment
cover: press the lower section of cover :.
The stowage compartmento pens.
XPress in cigarettelighter ;.
Cigarette lighter ;will pop out automatically
when the heatin gelementisr ed-hot.
mbrace
Genera lnotes
The mbraces ystemiso nly available in the USA.
You must have alicense agreement to activate
the mbraces ervice. Make sure that your system
is activate dand operational. To log in, press the
ï MB Inf ocall button. If any of the steps
mentioned are not carried out, the syste mmay
not be activated.
If you have questions about the activation, con-
tac tone of the followingt elephone hotlines:
Mercedes-Ben zCustomer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007
Shortly afte rsuccessfully registeringw ith the
mbraces ervice,auser ID and password will be
sent to you by mail. You can use this password
to log ont othe mbracea rea under "Owners
Online" at http://www.mbusa.com.
The syste misavailable if:
Rit has been activate dand is operational
Rthe corresponding mobile phonen etwork is
available for transmitting data to the Cus-
tomer Center
Ras ervice subscription is available Determining the location of the vehicle on
amap
is only possible if:
RGPS receptio nisavailable.
Rthe vehicle position can be forwarded to the
Customer Assistance Center
Them brace system
To adjust the volume during acall, proceed as
follows:
XPress the WorX button on the multi-
function steeringw heel.
or
XUse the multimedia system's volume control.
The syste moffers various services, e.g.:
RAutomatic and manual emergenc ycall
RRoadside Assistance call
RMB Inf ocall
You can findi nformation and adescription of all
available features under "Owner sOnline" at
http://www.mbusa.com.
System self-test
After you have switched on the ignition, the sys-
tem carries out aself-diagnosis.
Am alfunction in the syste mhas been detected
if one of the followingo ccurs:
RThe indicator lamp in the SOS button does not
com eond uring the syste mself-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïMB Inf ocall
button does not light up during self-diagnosis
of the system.
RThe indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the syste mself-diagnosis:
-SOS button
-F Roadside Assistance call button
-ïMB Inf ocall button
RThe Inoperativeor the Service NotActivatedmessagea ppears in the multi-
function display afte rthe syste mself-diagno-
sis.
If am alfunction is indicated as outlined above,
the syste mmay not operatease xpected. In the
eventofane mergency, help will have to be
summoned by other means.
Features245
Stowage and features
Z

Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes(1-800-367-6372) or
1-866-990-9007
Em ergencyc all
Important safety notes
GWARNING
It can be dangeroustor emainint he vehicle,
eve nify ouhave pressedt he SOS button in an
emergency if:
Ryo us ee smoke insid eoroutsid eoft he vehi-
cle ,e.g.ift hereisaf irea fterana ccident
Rthe vehicl eisonad angerouss ection of
road
Rthe vehicl eisnot visible or canno teasil ybe
see nbyothe rroadu sers,p articularly when
dark or in poo rvisibility conditions
There is ariskofana ccident and injury.
Leave the vehicl eimmediatelyint his or simi-
la rs ituations as soona sitissafetodos o.
Mov etoas afel oc ation along with othe rvehi-
cle occupants. In such situations, secure the
vehicl einaccordance with nationalr egula-
tions, e. g. with awarning triangle.
General notes
Observe the notes on system activation
(Ypage 245).
An emergency cal lisdialed automaticall yifan
ai rb ag or Emergency Tensioning Device is trig-
gered .You canno tend an automaticall ytrig-
gered emergency cal lyours elf.
An emergency cal lcan also be initiated man-
ually.
As soona sthe emergency cal lhas been initi-
ated, the indicator lamp in the SOS button
flashes. The ConnectingC all
message
appears in the multifunctio ndisplay.
The audi ooutputi smuted.
Once the connectio nhasbeen made, the Call
Connectedmessage appears in the multifunc-
tio nd isplay. All important informatio
nonthe emergency is
transmitted, for example:
Rcurrent location of the vehicl e(as determined
by the GP Ssystem)
Rvehicl eide ntificatio nnumber
Rinformatio nonthe severity of the accident
Shortly afte rthe emergency cal lhas been initi-
ated, avoice connectio nisa utomaticall yestab-
lishedb etween the Customer Assistance Center
and the vehicl eoccupants.
RIf the vehicl eoccupants respond ,the
Mercedes-Benz Customer Assistance Center
attempts to get more informatio nonthe
emergency.
RIf ther eisnor esponsefrom the vehicl eoccu-
pants, an ambulance is immediatelys ent to
the vehicle.
If no voice connectio ncan be established to the
Mercedes-Benz Customer Assistance Center,
the system hasb eenu nabl etoi nitiate an emer-
genc ycall.
Thi scan occur, for example, if the relevant
mobil ephone network is not available .The indi-
cato rlam pint he SOS button flashesc ontinu-
ously.
The CallF ailed
message appears in the mul-
tifunctio ndisplay and must be confirmed.
In this case, summon assistance by other
means.
Making an emergenc ycall
XTo initiate an emergenc ycallm anually:
press cover :briefl ytoo pen.
XPress and hol dthe SOS button for at leas tone
second ;.
The indicator lamp in SOS button ;flashes
unti lthe emergency cal lisconcluded.
XWait for avoice connectio ntothe Mercedes-
Benz Customer Assistance Center.
246Features
Stowag eand featur es

XTo endacall:press the ~button on the
multifunctio nsteering wheel.
or
XPress the corresponding multimedia system
button for ending aphone call.
XAfter the emergency call, close cover :.
If the mobil ephone network is unavailable,
mbrace will not be able to make the emergency
call. If yo uleave the vehicl eimmediatelya fter
pressing SOS button ;,youdo not know if
mbrace hass uccessfull ymade th eemergency
call. In thisc ase, always summon assistance by
othe rmeans.
Breakdow nassistanc ebutton
XTo make acall: press Roadside assistance
cal lbutton :.
Thi sinitiates acalltot he Mercedes-Benz Cus-
tomerA ssistance Center.
The indicator lamp in Roadside assistanc but-
ton :flashesw hilethe cal lisactive. The
ConnectingC all
message appears on the
multifunctio ndisplay .The audi ooutputi s
muted.
If ac onnectio ncan be established ,the Call
Connectedmessage appears in the multifunc-
tio nd isplay.
If am obilephone network and GP Sreception
are available ,the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicl eide ntificatio nnumber
The display of the multimedia system indicates
thatac allisa ctive. During the call, yo ucan
change to the navigatio nmenu by pressing the
NAVI button on the multimedia system,f or
example.
Voice outputi snot available in thisc ase.Av
oice connectio nise stablished between the
Mercedes-Benz Customer Assistance Center
and the vehicl eoccupants.
From the remote malfunctio ndiagn osis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 250).
The Mercedes-Benz Customer Assistance Cen-
ter either send saqualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearestM ercedes-Benz
Service Center.
Yo um aybe chargedf or servicessuchasr epair
work and/or towing.
Yo uc an find more informatio ninthe separate
mbrace manual.
The system hasn ot been able to initiate aRoad-
side assistance call, if:
Rthe F indicator lamp for the Roadside
assistance cal lbutton is flashing continu-
ously.
Rno voice connectio ntothe Mercedes-Benz
Customer Assistance Center wa sestab-
lished.
Thi scan occurift he relevant mobil ephone net-
work is not available ,for example.
The Call
Failedmessage appears on the mul-
tifunctio ndisplay.
XTo en dacall:press the ~button on the
multifunctio nsteering wheel.
or
XPress the corresponding multimedia system
button for ending aphone call.
MB Info cal lbutton
XTo make acall: press MB Info cal lbutton :.
Thi sinitiates acalltot he Mercedes-Benz Cus-
tomerA ssistance Center.
Features247
Stowag eand featur es
Z

The indicator lamp in MB Info call button:
flashes while the connection is being made.
The Connecting Call
message appears on
the multifunction display.T he audio output is
muted.
If ac onnection can be established, the Call
Connectedmessage appears in the multifunc-
tion display.
If am obile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The display of the multimedia system indicates
that acall is active. During the call, you can
change to the navigation menu by pressing the
NAVI button on the multimedia system, for
example.
Voice output is not availableint his case.
Av oice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not been able to initiate an MB
Info call, if:
Rthe indicator lamp in MB Info call button ï
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call
Failedmessage appears on the mul-
tifunction display.
XTo end acall: press the ~button on the
multifunction steerin gwheel.
or
XPress the corresponding multimedia system
button for ending aphone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergencyc all
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergencyc all can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When acall is initiated, the audio system is
muted.
The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
as afe location.
Downloading destinations
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
248Features
Stowage and features

The destination download function is available
if:
Rthe vehicle is equipped withanavigation sys-
tem.
Rthe relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with anavigation
system.
Within the framework of this service, you receive
ap rofessional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes
To use "Search &Send", your vehicle must be
equipped with mbrace and anavigation system.
Additionally, an mbrace service subscription
must be completed.
"Search &Send" is adestination entr yservice. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://maps.google.com
and enter adestination address into the entry
field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears: Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up atransmitted destination
address
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 122).
The transmitted destination address is loaded
into the vehicle's navigation system.
Ad isplay message appears, asking whether
navigation should be started.
XSelect Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remot eopening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlockingf eature is availa-
ble if the relevant mobile phone network is avail-
able and adata connection is possible.
XContact the following service hotlines:
Features249
Stowage and features
Z

Mercedes-BenzCustomer Assistanc eCenter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-BenzC ustomer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing
The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistanc eCenter.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and adata connection is possible.
XContact the following service hotlines:
Mercedes-BenzC ustomer Assistanc eCenter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num- ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue anumbered incident
report.
XThis number will be forwarded to the
Mercedes-BenzC ustomer Assistanc eCenter
together with your PIN.
The Mercedes-BenzC ustomer Assistance
Center then tries to locate the system. The
Mercedes-BenzC ustomer Assistanc eCenter
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistanc eCenter is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistanc eCenter can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistanc eCenter.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-BenzS ervice
Center or arecovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or aRoadside Assistanc ecall, this is
initiated by the Customer Assistanc eCenter.
The Roadside Assistance Connected
mes-
sage appears in the display.Ift he Vehicle Health
Check can be started, the Request
forVehi‐cle Diagnostics Received Start vehi‐cle diagnostics?message appears in the
display.
XPress the Yesbutton to confirm the message.
XWhen the Vehicle Diagnostics PleaseStart Ignitionmessage appears: turn the
SmartKey to position 2in the ignition lock
(
Ypage 122).
XIf the Please follow the instructionsreceivedbyphoneandmoveyourvehi‐cle to asafe position.message
appears: please follow the instructions
250Features
Stowage and features

receivedbyphone and move you rvehicletoa
safe position.
The message in the display disappears.
The vehicleo perating state check begins.
During this procedure, you wil lsee the Vehi‐
cle Diagnostics Activemessage.
If you select Cancel
,the VehicleH ealth
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐nection may be interrupted duringdatatransfer)message appears. The vehicle
data can now be sent.
XPress the OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data...message appears.
The vehicled ata is sent to the Customer
Assistance Center.
Depending on whatt he customer service rep-
resentative agree dwith you ,the voice connec-
tion is re-establisheda fter the transfer is com-
plete. If necessary ,you wil lbecontacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the VehicleH ealth Check is
the transfer of service data to the Customer
Assistance Center. If aservice is due ,the display
shows amessage to this effect together with
informatio nabout any specialo ffers at your
workshop.
This informatio ncan als obec alled up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(
Ypag e29).
Information on RoadsideA ssistance
(
Ypag e26).
Downloading routes
Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
Aroute can be prepared and sent by either a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can includ euptofour way points.
Once aroute has been receivedbyt he naviga-
tion system, you wills ee theDo
youwanttostart route guidance?D estinationReceived destination has been saved
in "Previousdestinations".message on
the multimedia system display.
The route is saved.
XTo start route guidance: selectYes.
An overviewoft he route is shown in the dis-
play.
If you select No
,the saved route can be called
up later in the navigation menu.
XSelect Start.
Route guidance starts.
Downloaded and saved routes can be called up
again.
Speed alert
You can define the upper speedl imit, which
must not be exceededbyt he vehicle.
If this selected speedise xceededbythe vehicle,
am essage wil lbesent to the Customer Assis-
tance Center. The Customer Assistance Center
then forwards this informatio ntoyou.
You can select the way in which you receive this
informatio nbeforehand. Possible options
includ etext message, e-mail or an automated
call.
The data you receive contains the following
information:
Rthe location where the speedl imitwas excee-
ded
Rthe time at which the speedl imitwas excee-
ded
Rthe selected speedl imitwhich was exceeded
Geo fencing
Geo fencing allows you to select area swhich the
vehicles hould not enter or leave. You wil lbe
informed if the vehiclec rosses the boundaries
of the selected areas. You can select the way in
which you receive this informatio nbeforehand.
Possible options includ etext message, e-mail or
an automated call.
The area can be determinedase itheracircle or
ap olygon with amaximu moften corners. You
can specify up to ten area ssimultaneously.D if-
ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call and
inform the customer service representative that
you wishtoa ctivate geo fencing.
Features251
Stowage and features
Z