death or serious bodily injury if the vehicle is
driven,that defect or malfunction has been
subjec ttorepair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writin gofthe need for its repair.
(2) the same substantial defect or malfunction ofaless serious natur ethan category (1)
has been subjec ttorepair four or more
times and you have directly notified
Mercedes-Benz in writin gofthe need for its
repair.
(3) the vehicle is out of servicebyr eason of
repair of the same or differents ubstantial
defectsorm alfunctionsfor ac umulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA,L LC
3M ercedes Drive
Montvale, NJ 07645-0350
Maintenance
Always bring the Maintenance Booklet with you when takin gthe vehicle to an authorized
Mercedes-Benz Center .Your customer service
advisor will enter every servicei ntoy our Main-
tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offerst echnical help in the event of a
breakdown .Calls to the toll-free Roadside Assis-
tanc eHotline are answered by our agent s24
hours aday, 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information ,refer to the
Mercedes-Benz Roadside Assistance Program
brochure( USA)orthe "Roadside Assistance"
section in the Service and Warrant yBooklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of achang eofa ddress, please send
us the "Notification of Addres sChange" in the
Service and Warrant yBooklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA )atthe hotlin enumber
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100 .This will assist us in contact-
ing you in atimely manner should the need arise.
If you sell your Mercedes,p lease leave all liter-
ature in the vehicle so that it is available to the
nex towner.
If you have purchased aused car, please send us
the "Notification of Used Car Purchase" in the
Service and Warrant yBooklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA )atthe hotlin enumber
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outsid ethe USA
and Canada
When you are abroad with your vehicle, observe
the following points:
RService facilities or replacementp arts may
not be readily available.
RLead-free fuel for vehicles with acatalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have aconsiderably lower
octane number. Unsuitable fuel can cause
engin edamage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA,L LC
European Deliver yDepartment
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Deliver yDepartment
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Service and vehicle operation
Introduction
GWARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heatu p. There isarisk
of fire.
Carry out regular checks to make sure that
there are no flammable foreignm aterials in
the engine compartment or in the exhaust
system.
General notes
During acold start, the engine runs at higher
speeds to enabl ethe catalytic converter to
reach its operating temperature. The sound of
the engine may change during this time.
Automatic transmission
XShift the transmission to position j
(Ypage1 30).
The transmission position display in the mul-
tifunction display shows P(
Ypage1 30).
iYou can start the engine in transmission
position jand i.
Starting procedure with the SmartKey
To start the engine using the SmartKey instead
of the Start/Stop button, pul lthe Start/Stop
button out of the ignitio nlock.
XTurn the SmartKey to position 3in the igni-
tion lock (Ypage1 22) and release it as soon
as the engine is running.
Starting procedure with the Start/Stop
button
The Start/Stop button can be used to start the
vehiclem anually without inserting the SmartKey
into the ignitio nlock. The Start/Stop button
must be inserted in the ignitio nlock and the
SmartKey must be in the vehicle. This mode for
starting the engine operates independently of
the ECO start/stop automatic engine start func-
tion.
You can start the engine if avalidS martKey is in
the vehicle. Switch off the engine and always
take the SmartKey with you when leaving the vehicle, even if you only leave it for
ashort time.
Pay attention to the important safety notes.
XDepress the brake pedala nd keep it
depressed.
XPress the Start/Stop button once
(Ypag e122).
The engine starts.
Starting procedure via smartphone
Observe the important safety notes on starting
the engine (Ypag e123).
You can als ostart you rengine via you rsmart-
phone from outside the vehicle. In this case, the
previousl yselected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicleb efore starting the jour-
ney.
Only start the engine via you rsmartphone if it is
safe to start and run the engine where you rvehi-
cle is parked.
Observe the legals tipulations in the area where
you rvehicleisp arked.Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute amaximu moftwo consecutive
starting attempts via you rsmartphone. If you
insert the SmartKey into the ignitio nlock, you
can carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via you rsmartphone at any
time.
You can only start the engine via you rsmart-
phone if:
Rthe SmartKey is in the ignitio nlock
Rpark position jis selected
Rthe accelerator pedalisn ot depressed
Rthe anti-theft alarm system is not activated
Rthe panicalarm is not activated
Rthe hazard warning lamp sare switched off
Rthe hood is closed
Rthe doors are closed and locked
Rthe windows and sliding sunroof are closed
Also make sure that:
Rthe fuel tank is sufficiently filled
Rthe starter battery is sufficiently charged
GWARNING
Limbs coul dbecrushedortrappe difthe
engine is started unintentionally during ser-
124Driving
Driving and parking
ProblemPossible causes/consequences andMSolutions
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 278).
If the engine does not start despite attempt stojump-start it:
XConsult aqualified specialist workshop.
The starter motor was exposed to athermal load that was too high.
XAllow the starter motor to cool down for approximately two minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult aqualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing.There is amalfunction in the engine electronics or in amechanical
componentoft he engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at aqualified specialist work-
shop.
The coolant temperature
gauge shows avalue
above 248 ‡(120 †).
The coolant warning
lamp may also be on and
aw arning tone may
sound.The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 260). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECTb utton (all vehicles
except Mercedes-AMG vehicles)
Use the DYNAMIC SELECT button to change the
drive program. Depending on the drive program
selected the following vehicle characteristics
will change:
Rthe drive (engine and transmission manage-
ment)
Rthe suspension (vehicles with damping sys-
tem or AMG adaptive sport suspension sys-
tem)
Rthe steering
Rthe availability of the ECO start/stop function
Rthe climate control:
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program Cis
activated. For further information about starting
the engine, see (
Ypage 125).
XPress DYNAMIC SELECT button :as many
times as necessary until the desired drive
program is selected.
The selected drive program appears in the
multifunction display.A fter five seconds the
display goes out and the status icon of the
selected drive program appears.
128DYNAMIC SELECT button (all vehicles except Mercedes-AMG vehicles)
Driving and parking
XPull oil dipstick:out of the dipstick guide
tube.
XWipe off oil dipstick :.
XSlowly slide oil dipstick :into the guide tube
to the stop, and take it out again.
If the level is between MIN mark =and MAX
mark ;,the oil level is correct.
XIf the oil level has dropped to MIN mark =or
below, add 1.1 US qt (1.0 liter) engine oil.
Adding engine oil
GWARNING
Certain components in the engine compart-
ment ,such as the engine, radiator and parts
of the exhaust system, can become very hot.
Workingint he engine compartment poses a
risk of injury.
Where possible, let the engine cool down and touch only the components described in the
following.
GWARNING
If engine oil comes into contact with hot com- ponentsint he engine compartment ,itmay
ignite. There is arisk of fire and injury.
Make sure that engine oil is not spilled next to
the filler neck.L et the engine cool down and
thoroughly clean the engine oil off the com-
ponentsb efore starting the engine.
HEnvironmenta lnote
When adding oil, take care not to spill any. If
oil enter sthe soil or waterways, it is harmful to
the environment.
!Use only engine oils and oil filters that are
approved for vehicles with aservice system. A
list of the engine oils and oil filters that have
been tested and approved in accordancew ith
Mercedes-Benz Specifications for Service
Products is availableata ny authorized
Mercedes-Benz Center.
The following cause engine failure or damage
to the exhaust system:
RUse of engine oils and oil filters that have
not been expressly approved for the service
system
RReplacement of engine oil and oil filter after
the replacement interval specified by the
service system has expired
RUse of engine oil additives
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
Example: engine oil cap
XTurn cap :counter-clockwise and remove it.
XAdd engine oil.
If the oil level is at or below the MIN mark on
the oil dipstick ,add 1.1 US qt (1.0 liter) of
engine oil.
XReplace cap :on the filler neck and turn
clockwise.
Ensure that the cap locks into place securely.
XCheck the oil level again with the oil dipstick
(Ypage 258).
Further information on engine oil (
Ypage 317).
Engine compartment259
Maintenance and care
Z
GWARNING
During charging and jump-starting, explosive gasesc an escapefrom the battery .There is arisk
of an explosion.
Particularl yavoi dfire, open flames, creating sparks and smoking. Ensure there is sufficient ven-
tilation while charging and jump-starting. Do not leano verabattery.
GWARNING
During the charging process,ab attery produces hydrogen gas. If ashort circui toccurs or sparks
are created ,the hydrogen gas can ignite. There is arisk of an explosion.
RMake sure that the positive terminal of aconnected battery does not come into contact with
vehiclep arts.
RNever place metal objects or tools on abattery.
RIt is important that you observe the described order of the battery terminal swhen connecting
and disconnecting abattery.
RWhen jump-starting, make sure that the battery polesw ith identical polarity are connected.
RIt is particularlyimportant to observe the described order when connecting and disconnecting
the jumper cables.
RNever connect or disconnect the battery terminal swhile the engine is running.
GWARNING
Ad ischarged battery can freeze at temperatures below freezing point. When jump-starting the
vehicleorc harging the battery,g asescan escapef rom the battery.T here isarisk of an explosion.
Allow the frozen battery to thaw out before charging it or jump-starting.
!Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter coul dbe
damaged by the non-combusted fuel.
If the indicator/warning lamp sdonot light up in the instrument cluster at low temperatures, it is very
likelyt hat the discharged battery has frozen. In this case you may neither jump-start the vehiclen or
charge the battery.L et the battery thaw first. The service life of athawed-out battery may be shorter.
The starting characteristics can be impaired,p articularlyatlow temperatures. Have the thawed-out
battery checked at aqualified specialist workshop.
Do not start the vehicleu singarapi dc harging device. If you rvehicle's battery is discharged, the
engine can be jump-started from another vehicleorf romasecond battery using jumper cables.
Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible,j ump-
start the vehicleu singasecond battery or ajump-starting device.
RYou may only jump-start the vehiclew hen the engine and exhaust system are cold.
RDo not start the engine if the battery is frozen. Let the battery thaw first.
ROnly jump-start from batterieswitha12Vv oltagerating.
ROnly use jumper cables that are not damaged and have asufficient cross-section and insulated
terminal clamps.
RMake sure that the two vehicles do not touch.
Jump-starting279
Breakdown assistance
Z