2018 AUDI Q5 service

Audi connect vehicle control
-Pay attention to upper-and lower -case let ­
ters when entering the vehicle code.
-If you do not have the 10-digit vehicl e code,
contact an authorized Audi dealer or author­
ized Audi Service Facility .
Additional options
Applies to vehicles with Audi co nnect vehicle control
License subscription
The validity and expirat ion date of you r subscrip­
tions are displayed. When
Warning before sub­
scription expires
is activated, a message wi ll be
disp layed warning you that your license is about
to expire.
Select :
!MENU ! button> Audi connect > Display
available functions >
right control button> Li­
cense subscription.
Resetting the primary user
F or examp le, you ca n reset the key user when
selling your vehicle in order to deactivate these
services .
Requirement: the ignition must be switched o n.
Select :
!M ENU ! button> Audi connect > right
control button
> Audi connect user management
> Key user > Reset key user .
Warning levels
Requirement: the primary user must have set one
or more warning levels. Secondary users can only
see if a warning level is active or not .
Select:
! MENU ! button> Audi connect > right
control button
> Alerts.
Remote locking and
unlocking
Applies to veh icles with Audi connect vehicle control
You can lock and unlock your veh icle using this
service .
Requirement
-This requires the 4-dig it PIN that you specified
during the verification on www.audiusa.com/
myaud i.
-The vehicle must be stationary.
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-The ignition must be switched off.
Vehicle status report
Applies to vehicles w ith Aud i connect ve hicle control
The Dr iver Informat ion System collects data un­
der certain conditions and sends it to a server.
When data is sto red, you can access va lues such
as these using the service :
-Remaining range,
-Fuel tank level,
-Oil level,
-If the vehicle doors are open/closed or locked/
un locked,
-mi leage,
-Next oil change
-Next service,
-Warning messages,
-If the parking lights are on/off .
A WARNING
Do not ignore messages and warning or ind i­
cator lights that turn on in the vehicle be­
cause of the info rmation in the status report.
This could lead to break downs in on the road ,
accidents and serious injuries.
Parking location
Applies to vehicles w it h Aud i connect ve hicle co ntrol
The vehicle collects data unde r ce rta in cond it ions
and sends it to a server .
When data is stored, you can access values such
as these using the service :
-Vehicle location display
-Display of one's own location
-Route to your vehicle
If your mob ile dev ice also has a navigation func­
tion, you can nav igate to your last known parking
l ocation.
Deactivating and activating parking position
-Select: ! MENU!> Audi connect> Car Finder
parking position .
If you do not set./, no location information will
be sent to the server.

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(D Tips
- The new parking location cannot be deter­
mined with this service if the vehicle is
moved after shutt ing the vehicle off and
without sw itching the ign ition on and off
again, for example when being towed or if
the veh icle is stolen .
- If the vehicle is moved and shut off again
us ing the second key, for example, the new
parking locat ion is transm itted to the server
afte r switching the ignition off.
Geofencing Alert
Applies to vehicles with Audi connect vehicle control
You can set approved and forbidden zones for
your veh icle using this service . If your vehicle
l eaves an approved zone or ente rs a forbidden
zone, you will be notified by a push not ificat ion
and/or an e -mai l. You can set up to five zones
and a lso assign time limits .
Requirement
-You must be ver ified as the pr imary use r of your
vehicle on myAudi.
0) Tips
You can set o n myAudi if you would like to be
notified via push not ificat io ns a nd/or e-ma il.
Speed Alert
Applies to vehicles with Audi connect vehicle control
You can set up to two speed limits for your veh i­
cle us ing th is serv ice. If your vehicle exceeds a set
speed limit, you will be notified by a push not ifi­
cation and/or e -mail.
Requirement
- You must be ver ified as the pr imary user of your
vehicle on myAudi .
(D Tips
You ca n set o n myAudi if you would like to be
notified via push not ificat ions and/or e-ma il.
Audi c onn ect ve hicl e co ntr ol
Valet Alert
Applies to vehicles with Audi connect vehicle control
If you give your vehicle over to a parking service,
you can s et a zone and a sp eed limit using the
Audi MMI conne ct app . If the vehicle leaves the
z one or the exceeds the speed lim it, you will be
noti fied by a push notification and/or e-mail.
Requirem ent
- You must be verified as the primary user of your
vehicle on myAudi.
(D Tips
You can set on myAud i if you would like to be
notified via pus h notifications and/or e -mail.
Stolen Vehicle Locator
Applies to vehicles with Audi connect vehicle control
This serv ice helps yo u to track yo ur veh icle if it is
stolen.
Proceed as fo llows if there is a theft:
"" Contact the police . You receive a Case ID .
"" Call the service hotline and give your Case ID .
The serv ice hotline will forward the estab lished
data to the police .
{!) Tips
You rece ive the Audi Service hot line number
when you purchase your vehicle .
Online Audi service
request
Applies to vehicles with Audi connect vehicle control
Requirement: to be able to use on l ine Aud i serv­
ice request , you must activate the service at
www .aud iusa.com/myaud i and se lect an aut hor­
ized Audi dea ler or author ized Audi serv ice facili­
ty .
Online Audi serv ice request transmits service- re l­
evant data to your se lected autho rized Aud i dea l­
er or autho rized Aud i service fac il ity. They w ill
contact you before your next service appoint ­
ment .
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Audi connect vehicle control
(D Tips
You can deactivate the on line Au di service re­
quest at www .audiusa .com/myaudi.
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Emergency call
Introduction
Applies to: vehicles with emergency call fu nction
Depending on the country and the vehicle equip ­
ment, the following functions may be available.
W ith the
emergency call, you can call for he lp in
dangerous situat ions as quickly as possible. Use
this function when emergency he lp is needed
~ page 201.
W ith online roadside assistance, you can request
assistance if there is a breakdown or a minor acci­
dent
q page 202.
(D Tips
- The services are provided through a SIM
card installed in the vehicle. The cost of the
ca ll and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed SIM card is function­
ing and ready to operate . The available serv­
ices set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG.
- You can find what data will be transferred
at www.audiusa.com.
- These serv ices cannot be deactivated using
the settings in the Infotainment system.
Emergency call
Description
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans­
mission and a phone call. The data transmission
from your vehicle forwards important informa­
tion, such as the vehicle and position data, to the
emergency call center .
Emergency call
Making an emergency call
Applies to: vehicles with emergency call function
The emergency call can be made two different
ways.
Fig. 183 Front headli ner : cover for the emergency call but­
ton
Requirement: the L ED @ must be green.
Manual emergency call
Requirement: the ignition must be switched on.
.,. Tap the cover(!) to open it.
.,. Press and hold the emergency call button until
the LED @blinks green. The emergency call is
made.
.,. If the emergency call button is pressed by mis­
take, then press it again immediately until the
LED stays green. The emergency call is can­
celed .
Automatic emergency call
The vehicle electrical system initiates an auto­
matic emergency call under certain circumstan ­
ces, for example if an airbag deploys. The LED in
the emergency call button @blinks green . The
emergency call is made . This cannot be canceled.
Note the following LED conditions :
-Green -the emergency call function is availa­
ble.
- Red -there is an e rror in the emergency call
function. Contact an authorized Audi dealer or authorized Audi Service Facility. No emergency
call can be made.
-Off-the emergency call function is not availa-
ble, perhaps because no network is available.
.,..
201

Emergency call
(D Tips
If the emergency call is canceled due to a
poor connect io n, then the system a utomat i­
cally tr ies to connect again.
Messages
Applies to: vehicles with emergency call function
II Emergency call function: malfunct ion! Re­
stricted functionality . Plea se conta ct Service
If the indicator lig ht t urns on and the message
appears, yo u can only make an emergency ca ll
with restricted funct ion. For examp le , you can not
call the emergency call ce nter, but data may st ill
be transmi tted under certa in circumstances/
D rive to an a uth o rize d Au di dea le r or a uth o riz ed
Au di S ervice Fa cility immedia tely to have t he
mal fun ction cor re cte d.
Ill Emergency call function : malfunction! Func­
tion unavailable . Please contact Service
If the indicator lig ht tu rns on and the message
appears , yo u cannot make an eme rge ncy call.
Dr ive to an a utho rized Au di dea le r or a uth orized
Au di Serv ice Facility immedia tely to have t he
malfunc tion co rrected.
Online roadside
assistance
Description
Applies to: vehicles with online roadside assistance
An online roa dsid e ass istance ca ll 1) is a co mbina­
tion of d ata tr ansm ission and a p ho ne c all. The
da ta tra nsmission from yo ur ve hicle fo rwa rds im ­
portant information to the A udi service cente r,
such as the vehicle and posit io n data .
1
> Th e av ail ab ili ty of t he serv ices o ffere d de pen ds on t he
c ountry a nd may c han ge ove r tim e.
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Calling online roadside assistance
Applies to: vehicles with on line roadside ass istance
Fig. 184 Fron t head liner: o n line ro ad side assistance bu t­
to n
Calling online roadside assistance
0 ...
I
.,. Press the button @. The L ED in t he b utton
tu rns re d. The o n line roadside assi stanc e call is
placed .
.,. If you press the bu tton @ by mista ke, then
press it again . Or
.,. Select and confirm Cancel or End call in t he In -
fotainment system.
Audi incident assistance
A minor ac ciden t is detec ted by t he ve hicle elec ­
trical system . Yo u h ave the option of select ing
b etwee n
Call online roadside assistance or Make
emergency call .
.,. Select one o f the op tions an d confi rm i t by
pressing the control knob .
(D Tips
If th e ro adside assis tanc e call i s ca nc ele d d ue
to a poor connec tio n, the n the ca ll m ust b e
made aga in.

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Automatic: the map display adapts to the light­
ing conditions (for example, changing from
Day
to Night when driving through a tunne l) .
Map display
Standard :
see ¢page 213, fig. 193 .
Satellite map1>: see ¢page 215, fig . 194 .
Map orientation
Destination :
the map indicates the destination
and is oriented to the north.
2D heading up map /2D north up map : the cur­
rent vehicle position is disp layed . The map is ori­
ented in the direction of travel or to the north.
3D map* : the current vehicle pos it ion is shown
on a three -dimensional map and is aligned to the
direction of trave l. At a scale of 62 mi (100 km)
and larger, the map orientation is to the north.
Overview map: the entire route from the vehicle
position to the destination or the next stopover is
disp layed on the map . The map sca le depends on
the length of the route and adapts automatically.
The map is oriented to the north.
Route information
The display of route information, such as the cur­
rent street being driven on or points of interest
a long the current route
¢ page 213, fig. 192, can
be switched on/off or can be minimized on the
display of upcoming maneuvers.
Automatic zoom
On :
the map scale is adapted automat ica lly de­
pending on the type of road being trave led (ex­
pressway, highway, other roads) so that you al­
ways have an optimal overview of the road ahead .
The scale is also automatically adapted when
there are upcoming maneuvers to provide a bet­
ter deta iled view .
Intersection : when route guidance is active, the
map temporarily zooms in to a detailed scale
1> AU DI AG prov id es acce ss to se rvic e s fro m thir d par ty pro ­
v ide rs. Pe rman ent ava ilab ility can no t be g uaranteed , be·
c au se that depends on th e th ird party provider .
2> Pro vid er at tim e of pr intin g.
Navigation
when there are upcoming maneuvers so that you
can see the street or turn better.
Off : the map scale you have chosen is ma in­
ta ined .
MMI map contents
You can switch the d isplay of additional informa­
tion on the map in the Infotainment system dis­
play on or off .
The weather forecast is displayed on a 3 m i (5
km) scale on the map .
Instrument cluster map contents
You can also set which map content disp lays in
the instrument cluster
¢ page 163.
Satellite map
Applies to: vehicles with a navigation system and Audi con·
nect (Infotainment)
You can display the navigation map with satel ­
lite images.
Fig. 194 Exampl e: satelli te map
Requirement: the requirements for Audi connect
services must be
met ¢ page 187.
.. Press the !NAV /MAP I butt on repeatedly until
the map is displayed.
.. Select: right control button > Map settings >
Map display > Google Earth2>1>.
T he map display is based on data received from
the Internet in the form of sate llite images,
which are then combined with the roadways from
the
Standard map view. There are two gigabytes ..,_
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Nav igatio n
of memory space in the MMI memory that can be
used to temporarily store the map or navigation
data that was received. Th is is roughly the
amount required for the m ap/navigation data for
a 2,48S mile (4,000 km) route . As long as the
satellite images loaded for route guidance are
stored, you can use them w ithout having an ac­
tive data connection .
(D Tips
-The stored satellite map1> data can be de ­
leted in
Fac tor y se tting s > Navig ati on and
o nline m em ory
c::> page 246 .
- The satellite map1> is updated regularly
whenever the funct ion is opened . The proc­
ess may take severa l seconds.
- When the satellite map display is switched
on
l ) with the 30 pos it ion map type, the
MM I display automatically switches to the
20 map type when driving through tunnels.
- Also read the information in the chapter
c:> page 194, Audi connect (Info tainment)
general information .
-Fo r additional informat ion, visit
www.audiusa.com .
Map update
Introduction
Applies to: veh icles with navigat ion system
There are mult iple options available for upda ting
your map material:
- Map updates through the
on line map u pdate *
c:>page 216.
-Import map updates from the SD car d* to your
MMI. You can find additional information on ­
line at www.aud iusa.com/myaudi .
-Map update at an authori zed Audi dealer or au­
thori zed Audi Serv ice Facility. This can result in
addi tional costs.
l ) AU DI AG provides access to service s fro m third party pro ­
v ider s. Perma ne nt av aila bility c anno t be guaran teed, be­
c a use that depen ds on th e th ird party prov ide r.
216
Online map update
Applies to: vehicles with a navigation system and Audi con­
nect (Infotainment)
Using th e online mop update, you con update
the mop material in your navigation system di­
rec tly from your vehicle.
Fig . 195 Example: d is pl ay of a new on li ne map update
Fig. 196 Example: se lect ion of a coun try package
Requirement: the requi rements for Audi connect
Infotainment se rvices must be met
c::> page 187 .
You must have a myAudi acco unt and have as­
s igned your vehicle to it.
Using your vehicle position, the MM I identifies
reg ions which you are frequently in . Based on
th is, the MMI suggests update packages for
these regions, if they are available .
"' Select and confirm (D Start download
¢ fig . 195 if the message for a new map update
appears in the Infotainment system display .
Or:
"'Sele ct !M EN UI button> Settin gs > left control
but ton
> Sy stem maint enance > Sy stem up­
date
> Online update.

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The media is started and operated through the
mobile device or the
MMI, depending on the de­
vice being used.
(D Tips
-Check for any connection requests on your
Bluetooth device.
-Multiple Bluetooth audio players can be
connected to the
MMI, but only one mobile
device can be active.
-Bluetooth protocols AVRCP (1.0/1.3/1.4)
and A2DP are supported.
-Note the volume setting on your Bluetooth
device. Audi recommends setting your mo­
bile device to the maximum volume when
using it as a Bluetooth audio player.
-The supported media functions (such as
shuffle) depend on the Bluetooth device be­
ing used.
-For more information on the supported de­
vices, visit www.audiusa.com/bluetooth or
contact an authorized Audi dealer or author­ ized Audi Service Facility.
Wi-Fi audio player
Appl ies to: ve hicles with Wi-F i audio playe r
Using the Wi -Fi audio player media source on the
MMI, you can connect and operate your Wi-Fi-ca­
pable media player (such as a smartphone) to
wirelessly play music from your media player
li­
brary. The media player is connected through the
vehicle's Wi-Fi hotspot. A UPnP Server opp or an
integrated UPnPIDLNA server on your media
player is required to access your media player
li­
brary.
Requirement: the Wi-Fi function on your media
player must be switched on. The
Audi MMI con­
nect
app or a UPnP server app must be installed
on your media player .
Or: you must be using a
media player with an integrated UPnP/DLNA
server.
-Connecting a media player: press the I MEDIA !
button. Press the left control button until the
sources overview
c::;, page 234 is displayed. Se­
lect and confirm
Wi-Fi audio player 0
c::;, page 234, fig . 211 .
Media
-If necessary, select and confirm Wi-Fi turned
off> Turn on Wi-Fi
to activate Wi-Fi in the
MMI. Select
Wi-Fi settings, if necessary. Select
the same settings on the wireless media player
that are used for the Wi-Fi hotspot.
-Starting the Wi-Fi audio player: start the Audi
MMI connect
app or a UPnP server app, or set
media permissions on your media player.
Operating the media player: the media player is
operated through the MMI.
-Press the left control button repeatedly until
the
Folders menu item appears. Select and con­
firm
Folders.
-Playing music from the media player: select
and confirm
Media center .
Web radio:
see c::;, page 230 .
A WARNING
-
-As the driver, do not allow usage of the Wi­
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
-It is only safe to use tablets, laptops, mo­
bile devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries. Store these types of devices
securely while driving.
-Do not use any wireless devices on the front
seats within range of the airbags while driv­
ing. Also read and follow the warnings in
c::;, page 2 73, Front airbags.
@ Note
Always follow the information found in ¢@ in
Wi-Fi hotspot on page 194.
(D Tips
-Always read the chapter c::;, page 194, Audi
connect (Infotainment) general informa­
tion.
-Please note that a Wi-Fi connection does
not automatically make it possible to use
the Internet. For additional information,
see
c::;, page 187.
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