2017 NISSAN MAXIMA Nissan Connect Navigation Manual

USB MEMORY DEVICE
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB device.
8. Troubleshooting guide
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8. Troubleshooting guide
BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
Bluetooth
Šis disabled on device. Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
Šaudio device
that is to be registered.
Check that the PIN code for the Bluetooth
Šaudio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
Šdevice is used in the vehicle. Turn off the other BluetoothŠdevice until the
registration is completed.
Music cannot be played back. The Bluetooth
Šaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the Bluetooth
Šaudio mode. Push

SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support
audio operations is in use. Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile. Turn the power source of the Bluetooth
Šaudio player
off and on, and then resume connection with the
system.
8. Troubleshooting guide
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8. Troubleshooting guide
BLUETOOTHŠHANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
Registration of the cellular phone has been per-
formed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
Šsetting of the in-vehicle hands-free
phone system is turned off. Turn on the BluetoothŠsetting of the system.
The Bluetooth
Šsetting of the cellular phone is turned
off. Turn on the BluetoothŠsetting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service
area, or the call is abandoned before the party
responds) , the system may reject a request to make a
call to the phone number. Turn off the cellular phone and turn it on again to reset the
connection.
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SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
8. Troubleshooting guide
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8. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
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NISSANCONNECTSMSERVICES
(if so equipped)
Symptom Possible cause Possible solution
The system cannot connect to
the NissanConnect
SMServices
Data Center. A subscription for the NissanConnect
SM
Services has not been established.
Sign up for a subscription to the NissanConnect
SMServices. For details about
subscriptions, contact the NissanConnectSMServices support line at 1-855-426-
6628.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the NissanConnect
SMServices
support line at 1-855-426-6628.
Radio wave reception is not sufficient for
TCU (Telematics Control Unit) operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
Stop the vehicle in a safe location and apply the parking brake before operating the
menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the
>or located
on the control panel or on the steering wheel switch while the system is announcing
information.
8. Troubleshooting guide
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8. Troubleshooting guide
Apple CarPlay (if so equipped)
SymptomCause and Countermeasure
Cannot start Apple CarPlay though it is tethered to the vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB cable to USB port 1.
“USB (Universal Serial Bus) Connection Ports and AUX (auxiliary) input jack” (page 2-7)
Apple CarPlay setting is not active on your iPhone. Turn on “CarPlay” on your iPhone.
Device is not compatible with CarPlay. Check compatibility requirements.
Apple CarPlay performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay. A blank screen appears when trying to access
maps. Confirm you have a compatible iPhone, a cellular connection and an active data plan.
Use Apple Lightning cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
Cannot access Siri using the switch on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB cable. Siri setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding<
>instead of just pushing the switch to initiate
Siri operation.
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