NISSAN CONSUMER AFFAIRS DE-
PARTMENT
For assistance or inquiries about the NISSAN
Navigation System, NISSAN warranty, service or
general questions, contact the NISSAN Con-
sumer Affairs Department at:
For U.S. customers
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
1-800-NISSAN-1
(1-800-647-7261)
For Canadian customers
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
1-800-387-0122
NISSAN NAVIGATION SYSTEM
HELPDESK CONTACT INFORMA-
TION
To order updated map data, contact the NISSAN
NAVIGATION SYSTEM HELPDESK at:. E-MAIL: [email protected]
. WEBSITE: www.NissanNavigation.com
. PHONE: 1-888-661-9995
NISSANCONNECTSMMOBILE APPS
CUSTOMER SERVICE
. WEBSITE for U.S. customers:
www.NissanUSA.com/connect
. WEBSITE for Canadian customers:
www.Nissan.ca/NissanConnect (English)
www.Nissan.ca/NissanConnect/fr (French)
. E-MAIL:
[email protected]
. PHONE:
1-855-426-6628
. HOURS:
Mon-Sat, 8:00 AM to 12:00 AM (Eastern
Standard Time)
Menu itemResult
[Where am I?] The name and distance of the next/previous street, and other information that
indicates the current vehicle location are displayed. GPS coordinates and altitude are
shown on the bottom right.
[SXM Weather Alerts] Display the list of weather alerts.
Touch [Nearby Current] to display nearby current alerts, touch [Nearby Destination] to
display nearby destination alerts.
[Navigation Version] Displays the information of the current map version, program version, unit code, etc.
[GPS Position] Displays GPS information, such as number of satellites, latitude/longitude, and
approximate altitude.
[Apple CarPlay] Displays the Apple CarPlay screen.
“Apple CarPlay” (page 5-21)
[Nissan’s Help for Apple CarPlay] Displays helpful tips for Apple CarPlay operation.
“Apple CarPlay” (page 5-21)
INFO:
A SiriusXM Travel Link or SiriusXM Traffic subscription is necessary to receive SiriusXM information services.
For Mexico
Menu item Result
[NissanConnect Apps] A list of NissanConnectSMMobile Apps is displayed.“NissanConnectSMMobile Apps” (page 5-7)
[Where am I?] The name and distance of the next/previous street, and other information that
indicates the current vehicle location are displayed. GPS coordinates and altitude are
shown on the bottom right.
[Navigation Version] Displays the information of the current map version, program version, unit code, etc.
[GPS Position] Displays GPS information, such as number of satellites, latitude/longitude, and
approximate altitude.
5. Information
5-5
5. Information
NISSANCONNECTSMSERVICES
(if so equipped)
SUBSCRIPTION TO NISSANCON-
NECT
SMSERVICES
Except for services received under Demonstra-
tion Mode, it is necessary to subscribe to
NissanConnect
SMServices in order to use the
NissanConnectSMServices. To activate Nissan-
ConnectSMServices, you can enroll via the
NissanConnectSMServices Companion App,
NissanConnectSMportal website, or it is recom-
mended you contact a NISSAN dealer.
NissanConnect
SMServices are offered by Sir-
iusXM or other third party vendors in accordance
with the terms and conditions and privacy
policies outlined in a Subscription Agreement.
LEGAL DISCLAIMER
Avoid operating NissanConnectSMServices in
such a way that you are distracted while driving.
Except for services provided under Demonstra-
tion Mode, a NissanConnect
SMServices Sub-
scription Agreement is required to use this
service.
Beginning on the date of purchase of your
vehicle, a trial period for the services is included
for a limited period of time. At the expiration of
the trial subscription period, your credit card will be charged and your service will automatically
renew in accordance with the terms of your
NissanConnect
SMServices Subscription Agree-
ment.
Services are dependent upon subscription en-
rollment and the telematics device being in
operative condition, cellular connection availabil-
ity, navigation map data, and GPS satellite signal
reception, which can limit the ability to reach
NissanConnect
SMServices or to receive sup-
port. The service requires a compatible GSM/
GPRS cellular network. Should the cellular
provider terminate or restrict network service,
services will not be available. Under this circum-
stance, your service may be suspended or
terminated without notice and without liability to
NISSAN, NISSAN’s third party service providers,
the underlying wireless carrier or any third party
beneficiary. In the event that a change of
telecommunications systems or services be-
comes necessary, you are solely responsible for
replacing, as well as the cost of replacing, any
equipment in the vehicle that is necessitated.
Terms and conditions of NissanConnect
SM
Services Subscription Agreement apply.
NISSANCONNECTSMSERVICES
FEATURES
NissanConnectSMServices provides various
types of information and services by connecting
your vehicle to the NissanConnect
SMServices
Data Center and NissanConnectSMServices
Response Center using the TCU (Telematics
Control Unit) installed in your vehicle.
WARNING
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU antenna is installed inside
the upper central part of the instru-
ment panel. An occupant should not
get any closer to the antenna than
specified by the pacemaker manu-
facturer. The radio waves from the
TCU antenna may adversely affect the
operation of the pacemaker while
using the NissanConnect
SMServices.
. Please note that the Automatic Colli-
sion Notification (ACN) service and
Emergency Calling (E-Call) function
5-8
cannot be used in the following
conditions:
— The vehicle moves outside the NissanConnect
SMServices area
and connection with the TCU (Tele-
matics Control Unit) is affected.
— The vehicle is in a location with poor signal reception such as a
tunnel, underground parking, be-
hind a building or in a mountai-
nous area.
. It may not be possible to make an
emergency call depending on the
severity of a collision and/or emer-
gency.
. Emergency functions and services
will not be available without a paid
subscription to NissanConnect
SM
Services.
. The Automatic Collision Notification
(ACN) service may not function prop-
erly depending on the severity of a
collision and/or emergency.
INFO:
. NissanConnect
SMServices features are
dependent upon subscription enrollment
and the telematics device being in operative
condition, cellular connectivity, navigation
map data and GPS satellite signal reception.
Terms and conditions of the NissanCon-
nect
SMServices Subscription Agreement
apply.
. Enrollment is required in order to receive
NissanConnect
SMServices. The services
that can be received vary depending on the
plan in which you are enrolled.
. A six-month trial is included beginning on the
date of purchase, however you must still be
enrolled and activated to use services.
. After the trial period, you must enroll in a paid
subscription for NissanConnect
SMServices
to continue using the features. The services
that can be received vary depending on the
plan to which you subscribe.
. Laws in some jurisdictions may restrict the
use of “Text-to-Speech.” Check local reg-
ulations before using this feature.
NissanConnect
SMServices may be updated.
The latest detailed information is available on the following websites or from the support line.
NissanConnect
SMServices website:
For U.S.
www.nissanusa.com/connect
For Canada
www.nissan.ca/nissanconnect (English)
www.nissan.ca/nissanconnect/fr (French)
NissanConnect
SMServices support
line:
1-855-426-6628
. Roadside Assistance Service:
Enhanced Roadside Assistance allows you
to receive assistance from the Roadside
Response Specialist for a non-emergency
incident that requires a towing or third-party
response service. The service is accessed by
touching the Voice Menu button on the
navigation screen. Roadside Assistance
may also be used in conjunction with the
Emergency Assistance service, if warranted.
“Emergency support” (page 5-16)
. Emergency Calling (E-Call):
The Emergency Calling (E-Call) feature
provides emergency assistance by connect-
ing to a Response Specialist. In the event of
an emergency, by push the in-vehicle
5. Information
5-9
SiriusXM TRAVEL LINK (for U.S.
and Canada)
SiriusXM Travel Link information is a subscription
service offered by SiriusXM Satellite Radio. It is
necessary to subscribe to use the SiriusXM
Travel Link information.
This service provides real-time information re-
garding current weather, fuel prices, sports
scores, stock tickers and movie times where
available. The SiriusXM Travel Link is broadcast
to the vehicle by SiriusXM Satellite Radio.
The service enables you to view the following
information on the navigation system:
*Current information around the destination
*Detailed information and forecasts of an area of
interest
*Countrywide and local maps with the current
weather, temperature, warnings and road condi-
tion information
*List of warning/watches events detected
around the current location
*Pop-up messages on the navigation screen with
voice announcements when warnings and
watches are detected around the current loca-
tion
SXM service menus can be accessed from theinformation screen.
“Information menu” (page 5-2)
WARNING
SiriusXM Travel Link information is not a
substitute for attentive driving. Weather
conditions change constantly and emer-
gency situations can arise without warn-
ing. Relying only on SiriusXM Travel Link
information could result in serious per-
sonal injury.
VIEWING SiriusXM TRAVEL LINK
SiriusXM Satellite Radio and SiriusXM Travel
Link subscriptions are sold separately or as a
package, and are continuous until you call
SiriusXM to cancel. See SiriusXM Customer
Agreement for complete terms at www.siriusxm.
com (for U.S.) or www.siriusxm.ca (for Canada) .
SiriusXM Travel Link is available in select
markets.
For more information, refer to the SiriusXM
website or call Listener Care.
SiriusXM website:
For U.S.
www.siriusxm.com/travellink
For Canada www.siriusxm.ca/siriusxm-traffic-services/
siriusxm-travel-link (English)
www.siriusxm.ca/fr/services-siriusxm-
traffic/siriusxm-travel-link (French)
Listener Care:
For U.S.
1-877-447-0011
For Canada
1-877-438-9677
INFO:
. If a contract is not completed for the
SiriusXM Travel Link information service, a
message appears and it will not be possible
to check the information on the traffic
information system.
Example
.The weather information is available only for
areas that provide weather information to
5. Information
5-19
INFO:
If a point on a freeway is set as the destination, a
confirmation message is displayed.
SETTING WITH NISSANCON-
NECTSMSERVICES (if so equipped)
It is possible to set the destination using the
NissanConnectSMServices features.“NissanConnectSMServices” (page 5-8)
INFO:
Use of NissanConnect
SMServices features is
dependent upon a valid subscription and the
telematics device being in operative condition, as
well as cellular connectivity, navigation map data
and GPS satellite signal reception being avail-
able.
Setting from information feeds
If the downloaded NissanConnectSMServices
information feed has location data, you can set it
as a destination. It is also possible to use
NissanConnect
SMServices features such as
“Destination Download”, “Send to Car” or
“Journey Planner”, etc. to set a destination.
For details of the services and settings, refer to
NissanConnect
SMServices website or contact
the NissanConnectSMServices support line. NissanConnect
SMServices website:
For U.S.
www.nissanusa.com/connect
For Canada
www.nissan.ca/nissanconnect (English)
www.nissan.ca/nissanconnect/fr (French)
NissanConnect
SMServices support
line:
1-855-426-6628
1. Touch [Info] on the Launch Bar.
2. Touch [NissanConnect Services].
3. Touch [All Information Feeds]. A list screen is displayed.
4. Touch a preferred folder. A list of information feeds is displayed.
5. Touch a preferred information feed.
INFO:
The methods for setting a destination differ
depending on the specific service (Roadside
Assistance Service, Assisted Search, Destina-
tion Download, Connected Search, etc.) and
NissanConnect
SMServices may be updated
during ownership. Please see the NissanCon- nect
SMServices website for the latest features
and services, as well as the most up-to-date user
guide. NissanConnect
SMServices website:
For U.S.
www.nissanusa.com/connect
For Canada
www.nissan.ca/nissanconnect (English)
www.nissan.ca/nissanconnect/fr (French)
Searching by using Voice Menu button
on map
It is possible to set a destination by touching the
Voice Menu button
*1on the map. You can
choose from the options provided by the voice
guidance and speak your choice, or ask the
NissanConnect
SMServices Response Specia-
lists directly to search for your destination.
6. Navigation
6-25
6. Navigation
VIEWING TRAFFIC INFORMA-
TION (for U.S. and Canada)
SiriusXM Traffic information is a subscription
service offered by SiriusXM Satellite Radio.
This service provides real-time information re-
garding traffic flow, accidents, road construction
and other incidents, where available.
SiriusXM Traffic combines information from
commercial and public traffic data providers
including government departments of transpor-
tation, police, emergency services, road sensors,
cameras and aircraft reports. The traffic informa-
tion is broadcast to the vehicle by the SiriusXM
satellites. Available traffic information on the
route the driver selected is shown on the
navigation screen so traffic conditions between
you and the destination are known. Three types
of real-time traffic information for major roadways
are shown on the navigation system:
* Unscheduled traffic data for example, accidents
and disabled vehicles.
* Scheduled traffic data, for example road
construction and road closures.
* Traffic flow information (rate of speed data) .
WARNING
SiriusXM Traffic information is not a
substitute for attentive driving. Traffic
conditions change constantly and emer-
gency situations can arise without warn-
ing. Relying only on SiriusXM Traffic
information may lead to a collision and
could result in serious personal injury.
NOTE:
. Flow information is provided only for
roads equipped with traffic sensors and
is not available in all markets covered
by the service. Flow data may not be
available on portions of a road that is
under construction.
. A SiriusXM Traffic subscription is ne-
cessary to view Traffic Info.
“SiriusXM Travel Link (for U.S. and
Canada)” (page 5-19)
VIEWING AVAILABLE TRAFFIC IN-
FORMATION
Viewing traffic events from list
1. Touch [Info] on the Launch Bar.
2. Touch [SXM Traffic]. A list of available types
of information are displayed.
Available
items Function
[Info on
Route] Displays a list of traffic information
found on the route from the current
vehicle location to the destination.
Available only when a route is set.
[Nearby
Traffic Info] Displays a list of available traffic
information around the current ve-
hicle location.
3. Touch the preferred information. A list of
available events are displayed.
6-46
6. Navigation
GENERAL INFORMATION FOR
NAVIGATION SYSTEM
CURRENT VEHICLE LOCATION
Display of current vehicle location
This navigation system combines the data
obtained from the vehicle (by gyro sensor) and
from GPS (Global Positioning System) satellites
to calculate the current location of the vehicle.
This position is then displayed throughout route
guidance to a destination.
What is GPS (Global Positioning Sys-
tem)?
GPS is a position detecting system that uses
satellites deployed by the U.S. government. This
navigation system receives radio signals from
three or more different satellites that orbit
13,049 miles (21,000 km) above the earth in
space, and detect the position of the vehicle by
utilizing the principle of triangulation.
Positioning adjustment:
When the system judges that the vehicle position
is not accurate based on vehicle speed and gyro
sensor data calculations, the system will auto-
matically adjust the position of the vehicle icon
using GPS signals. Receiving signals from GPS satellites:
The reception of GPS signals can be weak,
depending on the environment. Vehicles in the
following areas/environments may not receive
GPS signals.
*Inside tunnels or parking garages
*In areas with numerous tall buildings
*Under multi-layered highways
6-60