2017 NISSAN LEAF Navigation Manual

SymptomPossible cause Possible solution
Battery charge of an iPodŠtakes longer.Battery charge of the iPodŠmay take longer while an
iPodŠis playing back.If the iPodŠneeds to be charged, it is recommended to
stop playing the music.
Battery charge of an iPodŠis unavailable.The cable that is connected to the iPodŠmay be
damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod
Šthat is
connected to the in-vehicle audio system.- The operation of an iPod
Šmust be performed using the
in-vehicle audio system after the iPodŠis connected to
the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause
the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
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10. Troubleshooting guide

USB MEMORY DEVICE
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or discon-
nected from the USB port. Slowly connect or disconnect the USB device.
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10. Troubleshooting guide

BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Check the BluetoothŠaudio device Owner’s Manual.
BluetoothŠis disabled on device.Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the BluetoothŠaudio device
that is to be registered.
Check that the PIN code for the BluetoothŠaudio
device is consistent with that for the in-vehicle audio
system.
Another BluetoothŠdevice is used in the vehicle.Turn off the other BluetoothŠdevice until the registra-
tion is completed.
Music cannot be played back. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the BluetoothŠaudio mode.Switch to the BluetoothŠaudio mode.“Selecting audio source” (page 4-12)
A BluetoothŠadapter is turned off.Turn on a BluetoothŠadapter when it is used for a
BluetoothŠaudio device.
Playback stops. The BluetoothŠaudio device is not compatible with the
in-vehicle audio system.Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a BluetoothŠaudio device
is operated.Switch to the BluetoothŠaudio mode, and then operate
a function on the touch screen display of the in-vehicle
system instead of conducting the operation on the
Bluetooth
Šaudio device.“Selecting audio source” (page 4-12)
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10. Troubleshooting guide

SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support audio
operations is in use.Visit www.nissanusa.com/bluetooth/ to check
BluetoothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile.Turn the power source of the BluetoothŠaudio player
off and on, and then resume connection with the system.
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10. Troubleshooting guide

BLUETOOTHŠHANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
Registration of the cellular phone has been per-
formed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
Šsetting of the in-vehicle hands-free
phone system is turned off.Turn on the BluetoothŠsetting of the system.
The BluetoothŠsetting of the cellular phone is turned
off.Turn on the BluetoothŠsetting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
Šconnection may be disrupted
depending on the location of the cellular phone.Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service
area, or the call is abandoned before the party
responds) , the system may reject a request to make a
call to the phone number. Turn off the cellular phone and turn it on again to reset the
connection.
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10. Troubleshooting guide

SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be disrupted
depending on the location of the cellular phone.Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
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10. Troubleshooting guide

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
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10. Troubleshooting guide

NISSANCONNECTSMEV
SymptomPossible cause Possible solution
The system cannot connect to
the Nissan Data Center. A subscription for the NissanConnectSMEV
has not been established. For registration, please visit the NissanConnectSMWebsite.
The user ID and password are not entered.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the NissanConnect
SMEV support
line at 1-877-664-2738.
Radio wave reception is not sufficient for
TCU (Telematics Control Unit) operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
Stop the vehicle in a safe location and apply the parking brake before operating the
menu screen items.
“Functions disabled while driving” (page 1-14)
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
“Functions disabled while driving” (page 1-14)
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating
located on the control panel or <-
+>on the steering wheel while the system is announcing information.“Control buttons and touch screen display” (page 1-2)
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10. Troubleshooting guide