Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or thefuel tank are defective.
XTurn the SmartKey immediately to position 0
in the ignition lock and remove it.
XDo not restart the engine under any circum-
stances.
XConsult a qualified specialist workshop.
If the fuel tank has been run dry, after refueling
carry out the following steps:
XBefore starting the engine: switch on the igni-
tion three or four times.
XTurn the SmartKey to position 2in the ignition
lock (Ypage 117).
The % preglow indicator lamp in the instru-
ment cluster lights up briefly.
XOnce the %preglow indicator lamp goes
out, turn the SmartKey to position 3in the
ignition lock and release it as soon as the
engine is running.
You can start the diesel engine without preglow
when the engine is warm.
Diesel Exhaust Fluid (DEF)
Important safety notes
!Only use DEF in accordance with
ISO 22241. Never mix DEF with additives or
thin it with tap water. The exhaust gas after-
treatment may otherwise be damaged.
Observe the MB Specifications for Service
Products, Sheet 352.0.
Damage that results from the use of additives
or tap water leads to the loss of the New
Vehicle Limited Warranty.
!If DEF comes into contact with a painted or
aluminum surface, wash the surface off
immediately with plenty of water.
!DEF is not a diesel additive and must not be
mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage that results from the blending of DEF
will not be covered by the New Vehicle Limi-
ted Warranty.
iIf the outside temperature is below 12 ‡
(Ò11 †) it may be difficult to top up. If the DEF
is frozen and there is an active warning indi- cator, topping up may not be possible. Park
the vehicle in a warm place, e.g. in a garage,
until the DEF has become liquid again. Top-
ping up is then possible again. Alternatively,
have the DEF tank refilled at a qualified spe-
cialist workshop.
iIf you add DEF at temperatures below 12 ‡
(Ò11 †) it is possible that the level is not
shown correctly due to the frozen DEF.
Drive for at least 20 minutes (heating phase in
the tank activated) and then stop the vehicle
for at least 30 seconds. The level is then
shown correctly.
You will find further information on DEF in the
"Service products" section (
Ypage 273).
Refueling procedure
DEF filler neck
Non-lockable DEF filler cap
Example: DEF filler cap in the engine compartment
XTo open: switch off the ignition.
XOpen the hood (Ypage 214).
XTurn filler cap :counter-clockwise and
remove it.
XTo close: replace cap :on the filler neck and
turn it clockwise.
You will hear a click when cap :is fully
closed.
XClose the hood (Ypage 215).
126Refueling
Driving and parking
Always park your vehicle safely and according to
legal requirements and secure it against rolling
away.
To ensure that the vehicle is properly secured
against rolling away unintentionally:
Rthe parking brake must be firmly applied
Rthe selector lever must be in positionPand
the key must be removed from the ignition
lock
Ron steep uphill or downhill gradients, the front
wheels must be turned towards the curb
Rthe rear axle must be secured, e.g. with a
wheel chock, on steep uphill or downhill gra-
dients
Use the wheel chock (
Ypage 129) to do so.
If you leave the vehicle parked for more than
three weeks:
Rconnect the batteries to a trickle charger or
Rdisconnect the vehicle's starter battery or
Rswitch off the electrical system using the bat-
tery main switch (Ypage 116) and
Rdisconnect the vehicle's auxiliary battery
Otherwise, you need to check the battery's con-
dition of charge every three weeks, since
standby power consumption can drain the bat-
tery. If the battery voltage is lower than 12.2 V,
the battery must be charged. Otherwise, the
battery may be damaged by exhaustive dis-
charging.
Be sure to observe the notes on disconnecting
and chargi ng th
e batteries under "Bat-
tery“ (Ypage 223). You can obtain information
about trickle chargers from a qualified specialist
workshop.
Parking brake
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you must brake the vehicle with the parking brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the vehi-
cle when the service brake is faulty. Do not
apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
The brake lamps are not illuminated when you
brake the vehicle using the parking brake.
As a rule, you may only apply the parking brake
when the vehicle is stationary.
XTo apply the parking brake: pull brake
lever :up as far as the last possible detent.
The c warning lamp in the instrument
cluster lights up if the engine is running.
iOn vehicles with a folding brake lever, you
can then press lever :down to the stop.
XTo release the parking brake: on vehicles
with a folding brake lever, first pull brake
lever :up to the stop.
XRaise brake lever :slightly and press
release knob ;.
XGuide brake lever :down to the stop.
The c indicator lamp in the instrument
cluster goes out.
128Parking
Driving an d parking
Low-beam headlamps
When driving in countries in which traffic drives
on the opposite side of the road to the country
where the vehicle is registered, the halogen
headlamps must be partially masked. This pre-
vents glare to oncoming traffic and no longer
illuminates the edge of the road to the same
height and distance.
Have the halogen headlamps masked at a quali-fied specialist workshop before you cross the
border, but as close to it as possible.
When returning from your journey, remove the
adhesive surfaces from the halogen headlamps
as close to the border as possible. Clean the
glass of the headlamps if necessary.
It is not necessary to adjust Bi-Xenon head-
lamps. Legal requirements are fulfilled even
without adjustment.
Transport by rail
Transporting your vehicle by rail may be subject
to certain restrictions or require special meas-
ures to be taken in some countries due to vary-ing tunnel heights and loading standards.
You can obtain further information from any
authorized Sprinter dealer.
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
Downhill gradients
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
On long and steep downhill gradients, you
should change down to shift range 2or1 in
good time. This should be observed in particular
when driving with a laden vehicle and when tow-
ing a trailer.
iYou must also change the shift range in
good time when cruise control is switched on.
You thereby make use of the braking effect of
the engine and do not have to brake as often to
maintain the speed. This relieves the load on the
service brake and prevents the brakes from
overheating and wearing too quickly.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. The brakes are cooled down
more quickly in the airflow.
132Driving tips
Driving and parking
Wet road surfaces
If you have been driving for a long time in heavy
rain without braking, there may be a delayed
response when you first apply the brakes. This
may also occur after driving through a car wash
or deep water.
You must depress the brake pedal more firmly.
Maintain a longer distance to the vehicle in
front.
While paying attention to the traffic conditions,
you should brake the vehicle firmly after driving
on a wet road surface or through a car wash. This
heats the brake discs, so that they dry more
quickly, which protects them against corrosion.
Limited braking performance on salt-
treated roads
When driving on salted roads, salt may start to
build up on the brake disks and brake pads. Thiscan increase braking distances considerably.
Maintain a greater distance to the vehicle in
front.
To remove any build-up of salt that may have
formed:
XApply the brakes at the start of the journey,
occasionally during journey and at the end of
the journey. Make sure that you do not endan-
ger other road users when doing so.
Checking the brake pad thickness
In addition to monitoring using the brake pad
wear sensor, regularly monitor and check all of
the brake pads by performing a visual inspection
to look for pad material wear.
If you are unable to check the brake wear on the
inside of the wheels, remove the wheels with the tools provided.
Make sure that the brake pad material thickness
never falls below 0.12 in (3 mm). Have the brake pads checked and replaced at a qualified spe-
cialist workshop, if necessary.
Do not solely rely on the brake pad wear sensor.
It is strongly recommended that you have the
brake pads checked at a qualified specialist
workshop at every service displayed in the main-
tenance interval indicator, prior to long journeys
and whenever the wheels are removed.
New brake discs and brake pads/
linings
New brake pads and brake discs only reach their
optimal braking effect after a few
100 kilometers. Until then, compensate for this
by applying greater force to the brake pedal.
For safety reasons, Mercedes-Benz recom-
mends only installing the following brake discs
and brake pads/linings:
Rbrake discs that have been approved by
Mercedes-Benz
Rbrake pads/linings that have been approved
by Mercedes-Benz or are of an equivalent
standard of quality
Other brake discs or brake pads/linings can
compromise the safety of your vehicle.
Always replace all brake discs and brake pads/
linings on an axle at the same time. Always
install new brake pads/linings when replacing
brake discs.
Parking brake
GWARNING
If you must brake the vehicle with the parking brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the vehi-
cle when the service brake is faulty. Do not
apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
When driving on wet roads or dirt-covered sur-
faces, road salt and/or dirt may get into the
parking brake. This causes corrosion and a
reduction of braking force.
In order to prevent this, drive with the parking
brake lightly applied from time to time. When
doing so, drive for a distance of approximately
110 yds (100 m) at a maximum speed of 12 mph
(20 km/h).
The brake lamps are not illuminated when you
brake the vehicle using the parking brake.
Driving tips133
Driving and parking
Z
Cruise controlisdeactivated automatically
when:
Ryou apply the brakes
Ryouapply the parking brake and the c
indicator lamp inthe instrument cluster lights
up
Ryou are driving slower than 20 mph (30 km/h)
Ryou shift the automat ictransmission to neu-
tral position Nwhile the vehicle is inmotion
RESP®or ASR intervenes
Rthere isa malfunction inthe ESP®, ASR or ABS
system
Problems with cruise control
ProblemPossible causes/consequences and MSolutions
On vehicleswit h steering
wheel buttons, the
speed cannot beset
when cruise control is
activated.The displ ay shows a high-priority message. Thus a change in speed is
not possible.
XProceed as instructed by the message inthe display.
XDeactivate cruise control
COLLISION PREVENTION ASSIST
General notes
COLL ISION PREVENTION AS SISTcomprises the
dist ance warning function and adaptive Brake
Assist.
Distance warning function
Important safety notes
iNote the section on 'Important safety notes'
(Ypage 53).
GWAR NING
The distance warning function does not react:
Rto people or animals
Rto oncoming veh icles
Rto crossing traff ic
Rwhen cornering
Thus, the distance warning function cannot
provide a warning inall critical situations.
There isa risk of an acc ident.
Alwa ys pay careful attention to the traff icsit-
uation and beready to brake.
GWAR NING
The distance warning function cannot always
clearly identify objects and co mplex traff ic
situations.
In such cases, the distance warning function
may:
Rgive an unnecessary warning
Rnot give a warning
There is a risk of an accident.
Alwa ys pay careful attention to the traff icsit-
uation and donot rely solely on the distance
warning function.
Operation
The distance warning function can help you to
minimize the risk of a front-end collision with a
vehicle ahead or reduce the effects of such a
collision. Ifthe distance warning function
detects that there isa risk of a collision, you will
be warned visually and acoustically. Without
your intervention, the distance warning function
cannot prevent a collision.
The distance warning function willissue a warn-
ing at speeds of around 20 mph (30 km/h)or
more if:
Ryou approach a vehicle ahead of you very
quickly. You will then hear an intermittent
warning tone and the red ·warning lamp
in the instrument cluster flashes.
XBrake immediately in order to increase the
distance from the vehicle in front.
or
XTake evasive action provided it is safe to do
so.
Driving systems139
Driving and parking
Z
If you want the distance warning function to
assist you, the function must be activated and
operational.
Due to the nature of the system, particularly
complicated driving conditions may cause the
system to display an unnecessary warning.
With the help of the radar sensor system, the
distance warning function can detect obstacles
that are in the path of your vehicle for an exten-
ded period of time.
Up to a speed of around 45 mph (70 km/h), the
distance warning function can also react to sta-
tionary obstacles, such as stopped or parked
vehicles.
If you approach an obstacle and the distance
warning function detects a risk of a collision, the
system will alert you both visually and acousti-
cally.
In particular, the detection of obstacles can be
impaired in the case of:
Rdirt on the sensors or anything else covering
the sensors
Rsnow or heavy rain
Rinterference from other radar sources
Rthere are strong radar reflections, for exam-
ple in parking garages
Ra narrow vehicle traveling in front, e.g. a
motorbike
Ra vehicle traveling in front on a different line
Following damage to the front end of the vehicle,
have the configuration and operation of the
radar sensor checked at a qualified specialist
workshop. This also applies to collisions at slow
speeds where there is no visible damage to the
front of the vehicle.
Activating/deactivating the distance
warning function
When you switch on the engine, the distance
warning function switches on after a few sec-
onds.
XTo deactivate: press theæbutton
(Ypage 36).
Vehicles without steering wheel buttons:
the Ä warning lamp in the instrument clus-
ter lights up and the OFF
message flashes. The
message then disappears and the Äindi-
cator lamp remains lit.
Vehicles with steering wheel buttons: the
Ä warning lamp in the instrument cluster
flashes and the Distance
warningsystemdeactivatedmessage appears .The mes- sage then disappears and the
Äwarning
lamp remains lit.
XTo activate: press theæbutton again
(Ypage 36).
Vehicles without steering wheel buttons:
the Ä warning lamp in the instrument clus-
ter lights up and the on
message flashes. The
message then disappears and the Äindi-
cator lamp goes out.
Vehicles with steering wheel buttons: the
Ä warning lamp in the instrument cluster
flashes and the Distance
warningsystemactivatedmessage appears in the multi-
function display. The message then disap-
pears and the indicator lamp Ägoes out.
Adaptive Brake Assist
iObserve the "Important safety notes" sec-
tion for driving safety systems (Ypage 53).
GWARNING
Adaptive Brake Assist cannot always clearly
identify objects and complex traffic situa-
tions.
In such cases, Adaptive Brake Assist can:
Rintervene unnecessarily
Rnot intervene
There is a risk of an accident.
Always pay careful attention to the traffic sit- uation and be ready to brake. Terminate the
intervention in a non-critical driving situation.
GWARNING
Adaptive Brake Assist does not react:
Rto people or animals
Rto oncoming vehicles
Rto crossing traffic
Rto stationary obstacles
Rwhen cornering
As a result, the Adaptive Brake Assist may not
intervene in all critical conditions. There is a
risk of an accident.
Always pay careful attention to the traffic sit- uation and be ready to brake.
Adaptive Brake Assist aids you when braking
during hazardous situations at speeds above
140Driving systems
Driving and parking
Monitoring range of the sensors
In particular, the detection of obstacles can be
impaired in the case of:
Rdirt on the sensors or anything else covering
the sensors
Rpoor visibility, e.g. due to fog, heavy rain or
snow
Rnarrow and short vehicles, e.g. motorcycles
or bicycles
Rvery wide lanes
Rnarrow lanes
Rvehicles not driving in the middle of their lane
Rbarriers or other road boundaries
Vehicles in the monitoring range are then not
indicated.
Blind Spot Assist monitors the area approx-
imately 10 ft (3.0 m) behind your vehicle and
approximately 1.6 ft (0.5 m) to 11.5 ft (3.5 m)
each side of it. The monitoring range behind the
vehicle may also be larger depending on the sit-
uation.
If the lanes are narrow, vehicles driving in the
lane beyond the lane next to your vehicle may be
indicated, especially if the vehicles are not driv-
ing in the middle of their lane. This may be the
case if the vehicles are driving on the inner side
of their lane. Due to the nature of the system:
Rwarnings may be issued in error when driving
close to crash barriers or similar solid lane
borders.
Rwarnings may be interrupted when driving
alongside particularly long vehicles, for exam-
ple trucks, for a prolonged time.
The two sensors for Blind Spot Assist are inte-
grated into the sides of the rear bumper. Make
sure that the bumper is free of dirt, ice or slush
in the vicinity of the sensors. The radar sensors
must not be covered, for example by rear-moun- ted cycle racks or overhanging loads. Following
a severe impact or in the event of damage to the
bumper, have the function of the radar sensors
checked at a qualified specialist workshop.
Blind Spot Assist may otherwise not work prop- erly.
Indicator and warning display
Blind Spot Assist is not active at speeds below
approximately 20 mph (30 km/h). Vehicles in
the monitoring range are then not indicated.
:Yellow indicator lamp and red warning lamp
If yellow indicator lamp :lights up:
Ryou are driving at less than 20 mph (30 km/h)
RBlind Spot Assist is deactivated
RBlind Spot Assist is malfunctioning
Blind Spot Assist is active from a speed of
20 mph (30 km/h). If a vehicle is detected in the
blind spot monitoring range, red warning
lamp :on the corresponding side lights up.
This warning occurs when a vehicle enters the
blind spot monitoring range from behind or from
the side. When you overtake a vehicle, the warn- ing only occurs if the difference in speed is less
than 14 mph (22 km/h).
Yellow indicator lamp :goes out if reverse gear
is engaged. Blind Spot Assist is then deactiva-
ted.
142Driving systems
Driving and parking
The brightness of the indicator/warning lamps
is adjusted automatically according to the
brightness of the ambient light.
Collision warning
If a vehicle is detected in the monitoring range of
Blind Spot Assist and you switch on the corre-
sponding turn signal, a double warning tone
sounds once. Red warning lamp:flashes. If
the turn signal remains on, detected vehicles
are indicated by the flashing of red warning
lamp :. There are no further warning tones.
Activating/deactivating Blind Spot Assist
iBlind Spot Assist is activated when you
switch on the ignition.
XTurn the SmartKey to position 2in the ignition
lock.
Warning lamps :in the exterior mirrors light
up red for approximately 1.5 seconds and
then turn yellow.
XTo deactivate: press thekbutton in the
center console (Ypage 36).
The yellow indicator lamp in exterior mirror :
first flashes and then lights up continuously.
XTo activate: press thekbutton in the
center console again (Ypage 36).
The yellow indicator lamp in exterior mirror :
flashes initially. If you exceed 20 mph
(30 km/h) while driving, the yellow indicator
lamp in exterior mirror :goes out.
Towing a trailer
If you attach a trailer, make sure that you have
correctly established the electrical connection.
This can be accomplished by checking the trailer
lighting. Blind Spot Assist is deactivated as a
result. The indicator lamp in the exterior mirrors
lights up yellow.
On vehicles with steering wheel buttons, the
Blind Spot Assist Deactivated
message
also appears in the display.
Lane Keeping Assist
General notes
Lane Keeping Assist monitors the area in front of
your vehicle by means of a camera at the top of
the windshield. Lane Keeping Assist detects
lane markings on the road and warns you before
you leave your lane unintentionally.
:Lane Keeping Assist camera
Lane Keeping Assist supports you from speeds
of approximately 40 mph(60 km/h).
If Lane Keeping Assist detects lane markings,
the à indicator lamp in the instrument clus-
ter lights up green. Lane Keeping Assist is opera-
tional.
Important safety notes
GWARNING
Lane Keeping Assist may not always clearly
recognize lane markings.
In this case, Lane Keeping Assist may:
Rgive an unnecessary warning
Rnot give a warning
There is a risk of an accident.
Always pay particular attention to the traffic
situation and stay in lane, in particular if
warned by Lane Keeping Assist.
GWARNING
The Lane Keeping Assist warning does not
return the vehicle to the original lane. There is
a risk of an accident.
You should always steer, brake or accelerate
yourself, in particular if warned by Lane Keep-
ing Assist.
If you fail to adapt your driving style, Lane Keep-
ing Assist can neither reduce the risk of accident
nor override the laws of physics. Lane Keeping
Assist cannot take into account road, weather or traffic conditions. Lane Keeping Assist is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, braking in
good time and for staying in your lane.
Driving systems143
Driving and parking
Z