2017 MERCEDES-BENZ GLC COUPE Owner's Manual

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position j.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionhork.
If h is selected, the transmission shifts to secondgear; ifkis
selected, the transmission shifts to reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Since ESP®engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position gor
1) if
Rthe electrical parking brake is being tested
using a dynamometer
Rthe vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
Refueling143
Driving and parking
Z

clean water. Seek medical assistance with-
out delay.
RIf fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
RImmediately change out of clothing which
has come into contact with fuel.
GWARNING
Electrostatic buildup can create sparks and
ignite fuel vapors. There is a risk of fire and
explosion.
Always touch the vehicle body before opening
the fuel filler flap or touching the fuel pump
nozzle. Any existing electrostatic buildup is
thereby discharged.
Do not get into the vehicle again during the refu-
eling process. otherwise electrostatic charge
could build up again.
GWARNING
Vehicles with a diesel engine:
If you mix diesel fuel with gasoline, the flash
point is lower than that of pure diesel fuel.
When the engine is running, exhaust system
components could overheat without being
noticed. There is a risk of fire.
Never refuel with gasoline. Never mix gasoline with diesel fuel.
!Do not use diesel to refuel vehicles with a
gasoline engine. Do not switch on the ignition
if you accidentally refuel with the wrong fuel. Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. Notify a qualified specialist workshop
and have the fuel tank and fuel lines drained
completely.
!Do not use gasoline to refuel vehicles with a
diesel engine. Do not switch on the ignition if
you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. The repair costs are high. Notify a
qualified specialist workshop and have the
fuel tank and fuel lines drained completely.
!Overfilling the fuel tank could damage the
fuel system.
!Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
!Use a filter when adding fuel from a fuel can.
The fuel lines and/or the fuel injection system
could otherwise be blocked by particles from
the fuel can.
If you overfill the fuel tank, fuel could spray out
when the fuel pump nozzle is removed.
For further information on fuel and fuel quality
(
Ypage 358).
Refueling
General information
Pay attention to the important safety notes
(Ypage 143).
If you unlock/lock the vehicle from the outside,
the fuel filler flap also unlocks/locks.
The position of the fuel filler cap is displayed in
the instrument cluster 8. The arrow next to
the filling pump indicates the side of the vehicle.
Opening the fuel filler flap
:To open the fuel filler flap
;To insert the fuel filler cap
=Tire pressure table
?Instruction label for fuel type to be refueled
144Refueling
Driving and parking

XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function
or KEYLESS ‑GO
XOpen the driver's door.
The vehicle electronics are now in position
u. This is the same as the key having been
removed.
XPress the fuel filler flap in the direction of
arrow:.
The fuel filler flap swings up.
XTurn the fuel filler cap counterclockwise and
remove it.
XInsert the fuel filler cap into the holder on the
inside of fuel filler flap ;.
XCompletely insert the filler neck of the fuel
pump nozzle into the tank, hook in place and
refuel.
XOnly fill the tank until the pump nozzle
switches off. Do not add any more fuel after the pump stops
filling for the first time. Otherwise, fuel may leak
out.
Vehicles with a diesel engine: the filler neck is
designed for refueling at diesel filling pumps.
Closing the fuel filler flap
XReplace the cap on the filler neck and turn
clockwise until it engages audibly.
XClose the fuel filler flap.
Close the fuel filler flap before locking the vehi-
cle.
If you are driving with the fuel filler cap open, the
8 reserve fuel warning lamp flashes. A mes-
sage appears in the multifunction display
(
Ypage 237).
Refueling145
Driving and parking
Z

Problems with fuel and the fuel tank
ProblemPossible causes/consequences andMSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑GO
XOpen the driver's door.
The vehicle electronics are now in positionu. This is the same as
the key having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
The engine does not
start.The fuel tank of a vehicle with a diesel engine has been run completely
dry.
XRefuel the vehicle with at least 5.3 US qt (5 l) of diesel.
XTurn the ignition on for approximately ten seconds (Ypage 127).
XStart the engine continuously for up to ten seconds until it runs
smoothly.
If the engine does not start:
XTurn the ignition on again for approximately ten seconds
(Ypage 127).
XStart the engine again continuously for up to ten seconds until it
runs smoothly.
If the engine does not start after three attempts:
XConsult a qualified specialist workshop.
The fuel filler flap cannot
be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (Ypage 76).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (Ypage 78).
The fuel filler flap is unlocked, but the opening mechanism is jammed.
XConsult a qualified specialist workshop.
DEF (BlueTEC vehicles only)
General notes
To function properly, BlueTEC exhaust gas after-
treatment must be operated with the reducing
agent DEF. When the DEF supply drops to a minimum, the
Check Additive See Owner's Manual
mes-
sage is shown in the multifunction display.
If you drive the vehicle faster than 10 mph
(16 km/h) after topping up, the Check Addi‐
tiveSeeOwner'sManualmessage goes out
after approximately one minute.
146Refueling
Driving and parking

When the DEF supply drops to a minimum, the
Remaining Starts: 16message is shown in
the multifunction display.
The Remaining Starts: 16
message in the
multifunction display indicates how many more
times you can start the vehicle. If DEF is not
refilled, you will subsequently be unable to
start the engine.
If the 10 starts display message is shown and a
warning tone also sounds, then the DEF system
is malfunctioning. Have the DEF system
checked at a qualified specialist workshop.
XAdd at least 1.3 gal (5.0 l) of DEF.
XSwitch on the ignition for at least 60 seconds.
XStart the engine.
iHave the DEF tank refilled at a qualified spe-
cialist workshop.
Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance (
Ypage 28).
If the outside temperature is below 12 ‡(Ò11 †)
it may be difficult to top up. If DEF is frozen and
there is an active warning indicator, it may not
be possible to add DEF. Park the vehicle in a
warmer place, e.g. in a garage, until DEF has
become fluid again. It will then be possible to
add DEF again. Alternatively, have the DEF tank
refilled at a qualified specialist workshop.
Further information about BlueTEC exhaust gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Important safety notes
DEF is a water-soluble fluid for the exhaust gas
aftertreatment of diesel engines. It is:
Rnot poisonous
Rcolorless and odorless
Rnot flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may experi-
ence a burning sensation in your eyes, nose and
throat. Coughing and watering of the eyes are
possible.
Do not inhale ammonia vapors. Fill the DEF tank
only in well-ventilated areas. DEF must not come into contact with your skin,
eyes or clothing and must not be swallowed.
Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the following:
RRinse DEF from your skin immediately with
soap and water.
RIf DEF comes into contact with your eyes,
immediately rinse them thoroughly with clean
water. Seek medical assistance without
delay.
RIf DEF has been swallowed, rinse your mouth
out immediately. Drink plenty of water. Seek
medical assistance without delay.
RChange out of clothing contaminated with
DEF immediately.
!Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas after-
treatment system.
!The vehicle must be parked on level ground
to fill the DEF tank. The DEF tank can only be
filled as intended with the vehicle parked on a
level surface. This avoids false level readings. Filling the tank is not permitted if the vehicle
is not parked on a level surface. There is a
danger of overfil
ling, which could result in
damage to components of the BlueTEC
exhaust gas aftertreatment.
!Rinse surfaces that have come into contact
with DEF immediately with water or remove
DEF using a damp cloth and cold water. If the
DEF has already crystallized, use a sponge
and cold water to clean it. DEF residues crys-
tallize after time and contaminate the affec-
ted surfaces.
!DEF is not a fuel additive and must not be
added to the fuel tank. If DEF is added to the
fuel tank, this can lead to engine damage.
Have the DEF tank refilled at a qualified special-
ist workshop. However, you can also refill the
DEF tank:
Rat a gas station with a DEF filling pump
Rwith DEF refill bottles
Rwith a DEF refill canister
When the pump nozzle switches off automati-
cally during filling at a filling pump, the DEF tank
has been completely filled. Do not fill the DEF
tank any further. DEF may leak out.
Refueling147
Driving and parking
Z

To avoid transporting already opened refill con-
tainers in the vehicle, completely empty refill
bottles or canisters when filling the DEF tank, ifpossible.
For further information on DEF, see
(
Ypage 361).
Opening/closing the DEF filler cap
XTo open: switch the ignition off.
XPress the fuel filler flap in the direction of
arrow:.
The fuel filler flap swings up.
XTurn blue DEF filler cap ;counter-clockwise
and remove it.
DEF filler cap ;is secured with a plastic
strip.
XTo close: place DEF filler cap ;on the filler
neck and turn it clockwise.
XTo close the fuel filler flap, press it in the
direction of arrow :.
XDrive faster than 10 mph (16 km/h).
TheRefillAdBlueSeeOperator’sMan‐ualmessage goes out after approximately
one minute.
If the Refill AdBlue See Operator’s Man‐
ualmessage continues to be shown in the mul-
tifunction display, you must add more DEF.
iThe fuel filler flap is unlocked or locked
automatically when you unlock or lock the
vehicle.
DEF refill canisters
!Do not screw the disposable hose on too
tight. The disposable hose could otherwise be damaged and DEF may leak out.
XUnscrew the cap from the opening on top of
DEF refill canister ;.
XPlace disposable hose :on the opening of
DEF refill canister ;and screw it on clock-
wise until hand-tight.
Disposable hose :remains closed until you
fasten disposable hose :to the DEF filler
neck of the vehicle.
XPlace disposable hose :on the filler neck on
the vehicle and screw it on clockwise until
hand-tight. When you feel resistance, dispos-
able hose :is sufficiently secured.
XLift up and tip DEF refill canister ;.
Filling stops when the DEF tank is completely
filled. Do not fill the DEF tank any further. DEF
refill canister ;can be removed when it has
been only partially emptied.
XTurn disposable hose :on the filler neck of
the vehicle counter-clockwise and remove it.
XTurn disposable hose :on the opening of
DEF refill canister ;counter-clockwise and
remove it.
XReseal DEF refill canister ;with the cap.
DEF refill canisters are available at many gas
stations or at a qualified specialist workshop.
DEF refill canisters are often sold with a filler
hose. A filler hose that does not exactly fit the
vehicle's DEF tank offers no protection against
148Refueling
Driving and parking

overfilling. DEF may leak if overfilled. Mercedes-
Benz offers a special disposable hose with over-
fill protection. You can obtain this from any
authorized Mercedes-Benz Center. DEF is avail-
able in a variety of containers and receptacles.
Only use the disposable hose with the
Mercedes-Benz DEF refill canisters.
DEF refill bottle
!Only screw on the DEF refill bottle hand-
tight. Otherwise, the thread of the DEF refill
bottle could be damaged and DEF could leak
out.
XUnscrew the protective cap from DEF refill
bottle :.
XPlace DEF refill bottle :on the filler neck as
shown and screw it on clockwise until hand-
tight.
XPress DEF refill bottle :towards the filler
neck.
The DEF tank is filled. This may take up to one
minute.
When DEF refill bottle :is no longer pressed,
filling stops and the bottle may be taken off
again after being only partially emptied.
XRelease DEF refill bottle :.
XTurn DEF refill bottle:counter-clockwise
and remove it.
XScrew the protective cap onto DEF refill bot-
tle : again.
DEF refill bottles are available at many gas sta-
tions or at a qualified specialist workshop. Refill
bottles without a threaded cap do not provide
overfill protection. DEF may leak if overfilled.
Mercedes Benz offers special refill bottles with a
threaded seal. These are available at any author-
ized Mercedes-Benz Center.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position jand
the SmartKey must be removed from the igni-
tion lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ron uphill or downhill gradients the laden vehi- cle must also be secured at the rear axle, for
example with a wheel chock or similar object.
Parking149
Driving and parking
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Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position j.
XWith the SmartKey:turn the SmartKey to
position uin the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 128).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
u, "Key removed".
If you switch the engine off with the transmis-
sion in position korh the automatic trans-
mission shifts to iautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to jauto-
matically.
If you want the automatic transmission to
remain in neutral i, for example, when having
the vehicle cleaned in an automatic car wash
with a towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off
function.
Electric parking brake
General notes
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in
the system, it may not be possible to apply the
released parking brake.
XIf this is the case, only park the vehicle on
level ground and secure it to prevent it rolling
away.
XShift the transmission to position j.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake performs a function
test at regular intervals while the engine is
150Parking
Driving and parking