2017 MAZDA MODEL CX-5 bluetooth

5–58
Interior Features
Audio Set [Type A (non-touchscreen)]
7. Prompt: “Dialing”
NOTE
The “Dial” command and a telephone
number can be combined.
Ex. In Step 2, say, “Dial 123-4567” then,
Steps 3 and 4 can be skipped.

Emergency calls
A call can be made to the emergency
phone number (911: U.S.A./Canada, 066:
Mexico) using the voice input command.
It may not function properly in some areas
in Mexico.

1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Emergency”
3. - U.S.A./Canada vehicles - Prompt: “Dialing “911”, is this correct?”
- Mexico vehicles - Prompt: “Dialing
“066”, is this correct?”
4. Say: [Beep] “Yes”
5. Prompt: “Dialing”

Receiving an Incoming Call
1. Prompt: “Incoming call, press the pick-up button to answer”
2. To accept the call, press the pick-up button.
To reject the call, press the hang-up button.

Hanging Up a Call
Press the hang-up button during the call. A
beep sound will con fi rm that call is ended.
Mute
The microphone can be muted during a
call.

1. Press the talk button with a short press.
2. Say: [Beep] “Mute”
3. Prompt: “Microphone muted”

Canceling mute
1. Press the talk button with a short press.
2. Say: [Beep] “Mute off”
3. Prompt: “Microphone unmuted”

Transferring a Call from Hands-
Free to a Device (Mobile Phone)
Communication between the hands-free
unit and a device (Mobile phone) is
canceled, and the line can be switched
to a standard call using a device (Mobile
phone).

1. Press the talk button with a short press.
2. Say: [Beep] “Transfer call”
3. Prompt: “Transferred call to phone”

Transferring a Call from a Device (Mobile Phone) to Hands-Free
Communication between devices (Mobile
phone) can be switched to Bluetooth ®
Hands-Free.

1. Press the talk button with a short press.
2. Say: [Beep] “Transfer call”
3. Prompt: “Transferred call to Hands Free system”

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5–60
Interior Features
Audio Set [Type A (non-touchscreen)]
Redialing function
1. Press the talk button with a short press.
2. Say: [Beep] “Redial”
3. Prompt: “Dialing”

Ending the current call
Press the hang-up button during the call.
DTMF (Dual Tone Multi-Frequency Signal) Transmission
This function is used when transmitting
DTMF via the user's voice. The receiver
of a DTMF transmission is generally a
home telephone answering machine or
a company's automated guidance call
center (When you send tone signals
back according to the voice guidance
recording).

1. Press the talk button with a short press.
2. Say: [Beep] “XXXX... send” (Say
DTMF code)
3. Prompt: “Sending XXXX... (DTMF code)”

Voice Recognition
In this section, the basic operation of the
voice recognition is explained.
Activating Voice Recognition
To Activate the Main Menu: Press the
pick-up button or talk button with a short
press.
Ending Voice Recognition
Use one of the following methods:
  Press and hold the talk-button.  Press the hang-up button.
Skipping Voice Guidance (for faster
operation)
Press and release the talk-button.
NOTE
  The Bluetooth ® Hands-Free system
is operable several seconds after the
ignition is switched to ACC or ON
(requires less than 15 seconds).
   When operating the audio unit or the
A/C while using Bluetooth ® Hands-
Free, the beep sounds or voice guidance
(audio unit)/cannot be heard.


Tutorial
The tutorial explains how to use
Bluetooth
® Hands-Free.
To activate the tutorial, do the following:

1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Tutorial”
3. Follow the prompts to receive the appropriate voice guidance instructions.

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5–61
Interior Features
Audio Set [Type A (non-touchscreen)]
Commands useable anytime during
voice recognition
“Help” or “Go Back” are commands
which can be used at anytime during voice
recognition.
Help function use
The help function informs the user of all
the available voice commands under the
current conditions.

1. Say: [Beep] “Help”
2. Follow the prompts to receive the appropriate voice guidance instructions.

Returning to previous operation
This command is for returning to the
previous operation while in the voice
recognition mode.
Say: [Beep] “Go Back”
To prevent a deterioration in the voice
recognition rate and voice quality, the
following points should be observed:
  The voice recognition cannot be
performed while voice guidance or
the beep sound is operating. Wait
until the voice guidance or the beep
sound is fi nished before saying your
commands.
   Dialects or different wording other
than hands-free prompts cannot be
recognized by voice recognition. Speak
in the wording speci fi ed by the voice
commands.
   It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.
   Do not speak too slow or too loud.  Speak clearly, without pausing between
words or numbers.
   Close the windows and/or the moonroof
to reduce loud noises from outside
the vehicle, or turn down the air fl ow
of the air-conditioning system while
Bluetooth
® Hands-Free is being used.   Make sure the vents are not directing air
up towards the microphone.

NOTE
If the voice recognition performance is not
satisfactory.
Refer to Voice Recognition Learning
Function (Speaker Enrollment) (Type A)
on page 5-62 .
Refer to Troubleshooting on page 5-65 .

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5–65
Interior Features
Audio Set [Type A (non-touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.    U.S.A.  Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect   Canada  Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca   Mexico  Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.  Clear “Mazda” stored in the device.
 Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetoot\
h
® unit

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5–66
Interior Features
Audio Set [Type A (non-touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.  If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
   Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
   If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.    The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
  The device contacts or is covered by a metal object or body.  The device is set to power-saving mode.   Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
   The Bluetooth ® connection of the device is disconnected.  Noise occurs in the Hands-Free audio.  Hands-Free operates slowly.


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5–67
Interior Features
Audio Set [Type A (non-touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
 Excessive, slow speech.
 Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 Airfl ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
 Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.

Regarding problems with calls
Symptom
Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

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5–73
Interior Features
Audio Set [Type B (touchscreen)]
Home screen

Icon Function

Applications
Information such as average fuel economy, maintenance, and warnings can be veri
fi ed.
Depending on the grade and speci fi cation, the screen display may differ.

Entertainment
Operates audio such as the radio. The audio source most recently used is displayed. An
audio source which cannot be used at that time is skipped and the previo\
us audio source is
displayed.
To change the audio source, select the icon displayed at the bottom of the screen.

Communication
Bluetooth ® related functions are available.

Navigation
Navigation screen is displayed (vehicles with navigation system).
If the SD card for the navigation system is not inserted, the compass in\
dicating the direction
in which the vehicle is moving is displayed.
The compass may not indicate the correct bearing when the vehicle is sto\
pped or traveling
at a slow speed.

Settings
Overall setting menu (Such as display, sound, Bluetooth ® and Language).
Depending on the grade and speci fi cation, the screen display may differ.

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5–90
Interior Features
Audio Set [Type B (touchscreen)]
Bluetooth ®
Introduction
Bluetooth ® Hands-Free outline
When a Bluetooth
® device (mobile phone) is connected to the vehicle's Bluetooth ® unit via
radio wave transmission, a call can be made or received by pressing the \
talk button, pick-
up button, or hang-up button on the audio remote control switch, or by o\
perating the center
display. For example, even if a device (mobile phone) is in your coat pocket,\
a call can be
made without taking the device (mobile phone) out and operating it dir\
ectly.
Bluetooth
® audio outline
When a portable audio unit equipped with the Bluetooth
® communication function is paired
to the vehicle, you can listen to music stored on the paired portable au\
dio device from the
vehicle's speakers. It is not necessary to connect the portable audio de\
vice to the vehicle's
external input terminal. After programming, operate the vehicle audio control panel to play/
stop the audio.

NOTE
   For your safety, a device can be paired only when the vehicle is parked. If the vehicle
starts to move, the pairing procedure will end. Park the vehicle in a safe place before
pairing.
  The communication range of a Bluetooth ® equipped device is about 10 meters (32 ft) or
less.
   Basic audio operation is available using voice commands even if Bluetoot\
h ® is not
connected.
   For safety reasons, operation of the center display is disabled while the vehicle is\
being
driven. However, items not displayed in gray can be operated using the commander
switch while the vehicle is being driven.

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