Towing
Towing a Trailer.............................................249
Recommended Towing Weights..............250
Essential Towing Checks...........................252
Towing the Vehicle on Four Wheels
.......254
Driving Hints
Breaking-In....................................................256
Economical Driving
......................................256
Driving Through Water
...............................256
Floor Mats
.......................................................257
Roadside Emergencies
Roadside Assistance
...................................259
Hazard Warning Flashers...........................260
Fuel Shutoff...................................................260
Jump Starting the Vehicle...........................261
Post-Crash Alert System.............................264
Transporting the Vehicle............................264
Towing Points
................................................265
Customer Assistance
Getting the Services You Need
................267 In California (U.S. Only)...............................268
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................269
Utilizing the Mediation/Arbitration Program (Canada Only)...........................................270
Getting Assistance Outside the U.S. and Canada.........................................................271
Ordering Additional Owner's Literature....................................................272
Reporting Safety Defects (U.S. Only).......273
Reporting Safety Defects (Canada Only)............................................................273
Fuses
Fuse Specification Chart
............................275
Changing a Fuse..........................................292
Maintenance
General Information
....................................295
Opening and Closing the Hood...............295
Under Hood Overview - 2.0L
....................297
Under Hood Overview - 3.0L....................299
Engine Oil Dipstick - 2.0L............................301
Engine Oil Dipstick - 3.0L............................301 Engine Oil Check..........................................301
Oil Change Indicator Reset.......................302
Engine Coolant Check................................303
Automatic Transmission Fluid Check......307
Brake Fluid Check..........................................311
Washer Fluid Check......................................312
Fuel Filter
.........................................................312
Changing the 12V Battery...........................312
Checking the Wiper Blades........................314
Changing the Wiper Blades........................314
Adjusting the Headlamps............................315
Changing a Bulb
............................................316
Bulb Specification Chart..............................316
Changing the Engine Air Filter..................319
Vehicle Care
General Information.....................................320
Cleaning Products
.......................................320
Cleaning the Exterior
....................................321
Waxing............................................................322
Cleaning the Engine....................................322
Cleaning the Windows and Wiper Blades.........................................................323
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Table of Contents
Settings
Auto Highbeam Select time interval
Autolamp Delay
Daytime Lights
Welcome Lighting
Autolock
Locks
Autounlock
Mislock All doors or Driver door
Remote Unlock
Switches Inhibit
Autofold
Mirror
Hold OK to Initialize
Neutral Towing
Remaining Life XXX% - Hold OK to Reset
Oil Life
Enable Switch or Disable Switch
Power Decklid
Auto or Last Settings
Climate Control
Remote Start
Auto Heated or Off
Front Seats & Wheel
5, 10 or 15 minutes
Duration
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays
Action
Message
See your authorized dealer.
SHIFT SYS FAULT Drive Unavailable Select
S for Drive Service Required
See your authorized dealer.
SHIFT SYS FAULT Neutral Unavailable
Service Required
See your authorized dealer.
SHIFT SYS FAULT Sport Unavailable
Service Required
Displays when neutral tow is active and the ignition needs to be turned \
off. See Towing the
Vehicle on Four Wheels (page 254).
Neutral Tow Engaged Turn Ignition Off for
Towing
Displays while attempting to exit neutral tow. The brake pedal needs to be depressed and parkbutton selected to deactivate.
See Towing the Vehicle on Four Wheels (page 254).
Neutral Tow Engaged Depress Brake and
Select Park to Exit Neutral Tow
Displays when neutral tow is active and the park brake needs to be released.
See Towing the
Vehicle on Four Wheels (page 254).
Neutral Tow Remove Park Brake for
Towing
Displays when neutral tow has been deactivated.
Neutral Tow Disengaged
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays
Note:
This feature will only function if your
12-volt battery has power. If vehicle battery
voltage is not sufficient, an external 12-volt
power source (for example, jumper cables,
battery charger or jump pack) may be
required to function the interlock override
switch.
Use the brake-shift interlock override to
move your transmission from the park
position in the event of an electrical
malfunction. If your vehicle has a dead
battery, an external power source will be
required.
1. Apply the parking brake and turn your ignition off before performing this
procedure. 2. Locate your brake-shift interlock access
slot. The slot is located in your center
console storage bin. The access slot
does not have a label.
Note: Make sure that you correctly identify
the access hole as not to damage the media
hub.
3. Using a tool, press and hold the brake shift interlock switch. The shift buttons
on the instrument panel will flash when
your vehicle is in override mode.
4. With the override switch still held, press the neutral button (N) to shift from park.
5. Release the override button. 6.
Your vehicle will remain in Stay in Neutral
mode for wrecker towing purposes or
can be shifted to the desired gear and
driven (if possible).
7. Release the parking brake.
Automatic Transmission Adaptive
Learning
This feature increases durability and provides
consistent shift feel over the life of your
vehicle. A new vehicle or transmission may
have firm or soft shifts. This operation will
not affect function or durability of your
transmission and is normal. Over time, the
adaptive learning process will fully update
transmission operation. Additionally, the
strategy must be relearned whenever the
battery is disconnected or a new battery is
installed.
If Your Vehicle Gets Stuck In Mud or
Snow
Note: Do not rock your vehicle if your engine
is not at normal operating temperature or
damage to your transmission may occur.
177
MKZ (CC9) Canada/United States of America, enUSA, First Printing TransmissionE180636
To prevent this from happening, do the
following:
1.
Pull the switch and hold it in this position.
2. Drive your vehicle, then release the switch when you notice that the engine
has developed sufficient driving force.
Automatic release - drive away release
Your vehicle automatically releases the
parking brake if:
• The driver door is closed.
• The vehicle is accelerated.
• There are no faults detected in the
parking brake system.
Note: If the electric parking brake warning
lamp stays illuminated, the electric parking
brake will not automatically release. You
must release the electric parking brake using
the electric parking brake switch.
The brake system warning lamp will go off
to confirm that you have released the electric
parking brake. Note:
The electric parking brake drive away
release makes starting on a hill easier. This
feature releases the parking brake
automatically when the vehicle has sufficient
drive force to move up the hill. To assure
drive away release when starting uphill,
press the accelerator pedal quickly.
Battery With No Charge WARNING
You will not be able to apply or release
the electric parking brake if the battery
is low or has no charge. If the battery is low or has no charge, use
jumper cables and a booster battery.
AUTO HOLD
WARNINGS
The system does not replace the
parking brake. When you leave your
vehicle, always apply the parking brake. WARNINGS
You must remain in your vehicle when
the system turns on. At all times, you
are responsible for controlling your vehicle,
supervising the system and intervening, if
required. Failure to take care may result in
the loss of control of your vehicle, serious
personal injury or death. The system will turn off if a malfunction
is apparent. Failure to take care may
result in the loss of control of your vehicle,
serious personal injury or death. Auto Hold is a feature that uses your
vehicle's brake to hold your vehicle at a stop
once your vehicle has reached a standstill
condition. For example, Auto Hold can assist
you while stopping at traffic lights or while
in traffic jams by holding the brake pressure
for you once you bring your vehicle to a stop.
Switch Auto Hold off during vehicle or trailer
towing.
191
MKZ (CC9) Canada/United States of America, enUSA, First Printing Brakes
Using the Rear View Camera System
The rear view camera system displays what
is behind your vehicle when you place the
transmission in reverse (R).
The system uses three types of guides to
help you see what is behind your vehicle:
•
Active guidelines: Show the intended
path of your vehicle when reversing.
• Fixed guidelines: Show the actual path
your vehicle is moving in while reversing
in a straight line. This can be helpful
when backing into a parking space or
aligning your vehicle with another object
behind you.
• Centerline (if applicable): Helps align the
center of your vehicle with an object
(trailer).
Note: If the transmission is in reverse (R) and
the luggage compartment is ajar, no rear
view camera features will display.
Note: If the image comes on while the
transmission is not in reverse (R), have the
system inspected by an authorized dealer. Note:
When towing, the camera only sees
what you are towing behind your vehicle.
This might not provide adequate coverage
and you might not see some objects. In some
vehicles, the guidelines may disappear once
you connect the trailer tow connector.
The camera may not operate correctly under
the following conditions:
• Nighttime or dark areas if the reverse
lamps are not operating.
• Mud, water or debris obstructs the
camera's view. Clean the lens with a soft,
lint-free cloth and non-abrasive cleaner.
• The camera is misaligned due to damage
to the rear of your vehicle.
To access any of the rear view camera
system settings, make the following
selections in the touch screen when the
transmission is not in reverse (R):
• Menu > Vehicle > Camera Settings
After changing a system setting, the touch
screen shows a preview of the selected
features. Guidelines and the Centerline
Note:
Active guidelines and fixed guidelines
are only available when the transmission is
in reverse (R).
Note: The centerline is only available if
Active or Fixed guidelines are on.
212
MKZ (CC9) Canada/United States of America, enUSA, First Printing Parking Aids
Canceling the Set Speed
Press CNCL or tap the brake pedal. You will
not erase the set speed.
Resuming the Set Speed
Press and release RES.
Switching Cruise Control Off
Note: You will erase the set speed if you
switch the system off.
Press and release OFF or switch the ignition
off.
USING ADAPTIVE CRUISE
CONTROL
(If Equipped) WARNINGS
Always pay close attention to changing
road conditions when using adaptive
cruise control. The system does not replace
attentive driving. Failing to pay attention to
the road may result in a crash, serious injury
or death. WARNINGS
Adaptive cruise control does not detect
stationary or slow moving vehicles
below
6 mph (10 km/h). Do not use adaptive cruise control on
winding roads, in heavy traffic or when
the road surface is slippery. This could result
in loss of vehicle control, serious injury or
death. Do not use adaptive cruise control
when towing a trailer that has trailer
brakes. The auto-brake component of the
adaptive cruise control system does not
operate the trailer brakes. Using adaptive
cruise control when towing a trailer that has
trailer brakes may result in the loss of vehicle
control, which could result in serious injury. Adaptive cruise control is not a crash
warning or avoidance system.
Adaptive cruise control does not detect
pedestrians or objects in the road.
Adaptive cruise control does not detect
oncoming vehicles in the same lane. WARNINGS
Do not use the system in poor visibility,
for example fog, heavy rain, spray or
snow. Do not use the adaptive cruise control
when entering or leaving a highway,
on roads with intersections or roundabouts
or non-vehicular traffic or roads that are
winding, slippery, unpaved, or steep slopes. Do not use tire sizes other than those
recommended because this can affect
the normal operation of the system. Failure
to do so may result in a loss of vehicle
control, which could result in serious injury. Note:
It is your responsibility to stay alert,
drive safely and be in control of the vehicle
at all times.
The system adjusts your vehicle speed to
maintain the set gap between you and the
vehicle in front of you in the same lane. You
can select four gap settings.
216
MKZ (CC9) Canada/United States of America, enUSA, First Printing Cruise Control
A "blocked" condition can be cleared in two
ways:
•
After the blockage in front of the sensors
is removed or the rainfall/snowfall rate
decreases or stops, drive for a few
minutes in traffic to allow the sensors to
detect passing vehicles.
• By cycling the ignition from ON to OFF
and then back ON.
Note: If your vehicle has a tow bar with a
factory equipped trailer tow module and it
is towing a trailer, the sensors will
automatically turn the Blind Spot Information
System off. If your vehicle has a tow bar but
no factory equipped trailer tow module, it is
recommended to turn the Blind Spot
Information System off manually. Operating
the Blind Spot Information System with a
trailer attached will cause poor system
performance. System Errors
If the system senses a problem with the left
or right sensor, the telltale will illuminate and
a message will appear in the information
display. See Information Messages (page
114).
Switching the System Off and On
You can temporarily switch the Blind Spot
Information System off in the information
display. See General Information (page 108).
When the Blind Spot Information System
switches off, you will not receive alerts and
the information display shows a system off
message. The telltale in the cluster also
illuminates. When you switch the Blind Spot
Information System on or off, the alert
indicators flash twice.
Note: The Blind Spot Information System
remembers the last selected on or off setting.
You can also have the Blind Spot Information
System switched off permanently at an
authorized dealer. Once switched off
permanently, the system can only be
switched back on at an authorized dealer. CROSS TRAFFIC ALERT WARNING
To help avoid personal injury, NEVER
use the Cross Traffic Alert system as a
replacement for using the interior and
exterior mirrors and looking over your
shoulder before backing out of a parking
space. Cross Traffic Alert is not a
replacement for careful driving. Cross Traffic Alert is designed to warn you
of vehicles approaching from the sides when
the transmission is in reverse (R).
Using the System
Cross Traffic Alert turns on when you start
the engine and you shift into reverse (R).
Once shifted out of reverse (R), Cross Traffic
Alert turns off.
Note:
Cross Traffic Alert only functions while
your transmission is in reverse (R).
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Driving Aids