2017 LINCOLN MKZ HYBRID check engine

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

Less Cost to Properly Maintain Your Vehicle
Lincoln Protect also offers a Premium
Maintenance Plan that covers all scheduled
maintenance, and selected wear items. The
coverage is prepaid, so you never have to
worry about the cost of your vehicle
’s
maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings.
• Engine belts.
• Diesel exhaust fluid replenishment. Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect has to
offer while paying over time. You are
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Protect Extended Service Plan specialists at
800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
EXTENDED SERVICE PLANS (CANADA
ONLY)
You can get more protection for your vehicle
by purchasing a Lincoln Extended Service
Plan. Lincoln Extended Service Plan is the
only service contract backed by Lincoln
Motor Company of Canada, Limited.
Depending on the plan you purchase, Lincoln
Extended Service Plan provides benefits
such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
There are several Lincoln Extended Service
Plans available in various time, distance and
deductible combinations. Each plan is
tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Extended
Service Plan, you receive added
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Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note: Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Extended Service Plan coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.Lincoln.ca to find the
Lincoln Extended Service Plan that is right
for you.
478
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Lincoln Protect

Your vehicle is equipped with an information
display, which indicates the proper oil
change interval. This interval may be up to
one year or 10000 miles (16000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles (800
kilometers) of the
ENGINE OIL CHANGE
DUE or OIL CHANGE REQUIRED message
appearing. Make sure you reset the oil
monitoring system after each oil change.
See
Engine Oil Check (page 299).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil change
intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Check every six months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval to
help make sure your vehicle keeps running
great. Multi-point inspection
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks or damage
Exhaust system
Steering and linkage
Exterior lamps operation
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

NORMAL SCHEDULED MAINTENANCE
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requireme\
nts.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system stren\
gth and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil Check (page 299).
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

A
A/C
See: Climate Control..........................................138
About This Manual............................................7
ABS See: Brakes...........................................................195
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................196
Accessories....................................................475 Exterior Style........................................................475
Interior Style.........................................................475
Lifestyle.................................................................475
Peace of Mind......................................................475
Accessories See: Replacement Parts Recommendation.....13
ACC See: Using Adaptive Cruise Control.............222
Active Park Assist........................................209 Deactivating the Active Park Assist
Feature..............................................................215
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist................................209
Troubleshooting the System............................215
Adaptive Headlamps
.....................................88
Adjusting the Headlamps..........................309
Horizontal Aim Adjustment...............................310 Vertical Aim Adjustment...................................309
Adjusting the Steering Wheel......................77 Power Tilt and Telescope Steering
Column................................................................77
AFS See: Adaptive Headlamps..................................88
Airbag Disposal...............................................52
Air Conditioning See: Climate Control..........................................138
Air Filter See: Changing the Engine Air Filter...............313
Alarm See: Anti-Theft Alarm...........................................75
Ambient Lighting
..............................................91
Anti-Theft Alarm..............................................75
Arming the Alarm..................................................76
Disarming the Alarm.............................................76
Appendices...................................................509
Apps
.................................................................438
........................................................................\
.........438
SiriusXM Traffic and Travel Link......................440
Audible Warnings and Indicators..............107 Headlamps On Warning Chime.......................
107
Key in Ignition Warning Chime.........................107
Keyless Warning Alert........................................107
Parking Brake On Warning Chime
..................107
Audio Control
...................................................78
Seek, Next or Previous........................................78 Audio System................................................363
General Information...........................................363
Audio Unit - Vehicles With: Premium AM/ FM/CD...........................................................364
Auto Hold........................................................199 Using Auto Hold.................................................200
Autolamps
.........................................................84
Windshield Wiper Activated Headlamps........85
Automatic Climate Control..........................138 Automatic Fan Settings.....................................140
Automatic High Beam Control.....................87 Activating the System..........................................88
Manually Overriding the System......................88
Automatic Transmission
..............................190
Brake-Shift Interlock Override.........................193
If Your Vehicle Gets Stuck In Mud or Snow..................................................................194
Push Button Shift Transmission.......................
190
Automatic Transmission Fluid Check...........................................................305
Autowipers........................................................81
Auxiliary Power Points.................................160 110 Volt AC Power Point....................................160
12 Volt DC Power Point......................................160
Locations...............................................................160
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

B
Battery
See: Changing the 12V Battery......................306
Blind Spot Information System..................237 Switching the System Off and On..................239
System Errors......................................................239
Using the System................................................237
Bonnet Lock See: Opening and Closing the Hood............296
Booster Seats...................................................27
Types of Booster Seats.......................................28
Brake Fluid Check.......................................305
Brakes..............................................................195 General Information............................................195
Breaking-In....................................................256
Bulb Specification Chart
..............................310
C
Cabin Air Filter...............................................142
California Proposition 65
...............................12
Capacities and Specifications...................358 Specifications......................................................359
Car Wash See: Cleaning the Exterior................................315
Center Console.............................................162 Rear Seat Armrest...............................................162 Changing a Bulb
............................................310
Lamp Assembly Condensation........................310
Replacing Bulbs...................................................310
Changing a Fuse..........................................293 Fuses.....................................................................293
Changing the 12V Battery..........................306
Changing the Engine Air Filter...................313
Changing the Wiper Blades
......................308
Checking MyKey System Status..................61 MyKey Distance......................................................61
Number of Admin Keys.......................................62
Number of MyKeys................................................61
Checking the Wiper Blades.......................308
Child Restraint and Seatbelt Maintenance.................................................40
Child Restraint Positioning
...........................30
Child Safety.......................................................16
General Information..............................................16
Child Safety Locks...........................................31 Left-Hand Side.......................................................32
Right-Hand Side....................................................32
Cleaning Leather Seats..............................320
Cleaning Products.........................................314
Cleaning the Alloy Wheels.........................321
Cleaning the Engine
.....................................316
Cleaning the Exterior....................................315
Exterior Chrome Parts........................................315
Exterior Plastic Parts...........................................316 Stripes or Graphics.............................................316
Underbody............................................................316
Under Hood..........................................................316
Cleaning the Instrument Panel and Instrument Cluster Lens............................319
Cleaning the Interior.....................................317 Cleaning Alcantara Microfiber Cloth
Fabric.................................................................318
Cleaning the Windows and Wiper Blades............................................................317
Clearing All MyKeys........................................61
Climate............................................................409
Climate Control..............................................138
Climate Controlled Seats............................152 Cooled Seats........................................................153
Collision, Damage or Fire Event...............264 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped With
High Voltage Batteries.................................264
Coolant Check See: Engine Coolant Check............................300
Crash Sensors and Airbag Indicator...........51
Creating a MyKey...........................................60 Programming or Changing Configurable
Settings................................................................61
Cross Traffic Alert.........................................239 False Alerts..........................................................243
Switching the System Off and On..................243
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index